Name: Turo
Rating: 3.7

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Chloe Lexington, KY

When I arrived on my trip I was stranded with no vehicle and the competitions prices were outrageous. I’m so glad I found Turo, it saved my vacation.

7 years ago

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Anthony Smith Decatur, GA

Worst company ever I had a complaint about a rep that incidentally blocked my account because for some reason he could understand why I couldn’t rent cars was told to call back over and over again and matter was going to be handled so I called back several so several 2days I called back and was told I couldn’t use turo anymore and wasn’t given a reason why I’m thinking because I called too many times but I was told to

7 years ago

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Brandon Spencer Augusta, GA

I really enjoyed the professionalism. Everything went as planned. My Wife and l really enjoyed ourselves. Can't wait to do it again

7 years ago

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Alexius Lacour Euless, TX

I Was a weekly customer of turo for around a year and out of the clear blue I get a call and email about re-verify my account I sent copy of my drivers license credit card and a selfie hold both and was denied an explanation of my account being deactivated I look at a lot of complaints and similar complaint seems this is happening to black people and there's has to be some sort of discrimination I had over 30 5 star reviews from renters

7 years ago

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Tracy St. Petersburg, FL

Turo makes it so simple to rent a car. No long line, mystery fees, or sales pitches over the importance of extra insurance.

7 years ago

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Albert Longmont, CO

Great solution to rent a car you want at a price you are willing to pay. Service is very good. Communication was personal and direct

7 years ago

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Rebekah Wolfe Troutville, VA

Tyro is much cheaper then a rental car company, the cars are better, and it’s more convenient. This is the way I rent a car now!

7 years ago

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Roger Battle Miami, FL

I really enjoyed the cleanliness, feel and look of the car and I will definitely be renting again through you guy’s service.

7 years ago

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GREGORY TAYLOR Oceanside, NY

App is user friendly; easy review of selection of autos, pricing was fair/appropriatte. A+ payment was easy, check out was easy

7 years ago

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Lbell Newark, NJ

My personal experience with the rental was not up to my expectations however it was too late for me to choose another vehicle. The brakes on the car needed to be repaired as well as damage to the exterior of the car.

7 years ago

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Kaash Richmond, VA

Turo Is definitely an app worth having , you get to select your car the hosts were very nice and I'll recommend it to anyone

7 years ago

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Kerry Jossie Pomona, KS

We've had a great experience with Turo each time we've used it. The car owners have been easy to work with, and the Turo app is very user-friendly.

7 years ago

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Bradley Nusbaum Miami, FL

The renter they gave my car to was unverifed and they had no contact info for him to contact him at after he kept my car for almost a week. Had to track car down myself. Car had thousands in damage that Turo refuses to cover after they sold me an insurance policy to cover it. This company will rip you off and stick you with the bill fpr damages caused by their renters!

8 years ago

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Rupesh Kumar Atlanta, GA

Turo has worst system, they rely on the car owner's decision, if the car owner complain they fine, without giving any warning. And some of the car owner plays double standard, they communicate to renter something and turo something else. I used just 4-5 Gallon gas in CAR and filled with 8-9 Gallon of gas and the car owner Francis and turo together, without giving any information charged huge amount from me. In turo Car owner can do whatever, and turo would listen to car owner. I was unneccesorily charged 75$.

8 years ago

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Ken Brokaw Charlotte, NC

I usually don't leave reviews but this has by far been the worst experience. I used to rent out my vehicle with Turo and had 3 claims in a row due to accidents. They didn't want to cover half of the damages done to the vehicle and their support team consists of third parties and people with lack of caring to help anyone. I also rented from them as well and the experience was terrible. Do not use this company as they are a SCAM!

8 years ago

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Cassandra D. San Jose, CA

Good in theory, but not so great when you start using it. The cancellation policy is ridiculous. The app is confusing and not at all user-friendly. Luckily I had a great experience with the driver that picked up my car. When I called customer service, I kept getting different information every time. This is the biggest frustration I have. Being charged for cancellation fees for things you didn't do is really frustrating.

8 years ago

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Mike Wasby Salt Lake City, UT

It has been 3 weeks and Turo is yet to help me set up an account. I have been passed around between 5 different costumer representatives with each of them parroting the demands of the previous one and not a single one of them actually took the time to read up on what was taking place earlier. A bunch of lazy and unprofessional representatives who just spit out what they are told and have no capacity to think for their own. Worst costumer support of the month.

8 years ago

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Jennie Rosio

I could not even get a question answered. All I wanted to know was: Can you rent a car in one location, and return it to a different one? They emailed back 6 hours later with three unrelated articles to sit down and read (e.g., "Cleaning your car before you return it," and two others). These articles were followed by a question. "Does this answer your question?" Hitting reply generated a return email. In a chipper and upbeat tone, the letter informed me that there is basically no easy way to reach any human being with Turo.

8 years ago

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Alex Bilbao

I have used this app 3 times and it has never convinced me. - The customer service is very inconsistent and does not resolve anything. - The communications with the owners can be difficult and the service is too informal. When evrything goes ok no problem...when you have any issue good luck: you are on your own. - I thought the service was a good deal in the market but after done a better research I've realized that more serious and traditional rental car services have same or even better prices. - That said I dont see a real benefit using this app, I am very dissapointed

8 years ago

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Beatrice Salt Lake City, UT

We've saved so much money using turo that we initially thought it must be a scam. We have had 2 amazing trips that made us realize we will probably never rent a real car again.

3 years ago

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Gabe Burton Riverton, UT

The people who I rented the car from charged me extra for mileage. I don't have a problem with that, but the mileage was too short of a distance. I live in Southern California and rented the car for a weekend trip. Unless you stay 1 hour away, it's pretty much impossible to keep the car under a certain mileage.

4 years ago

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Dre35 West Valley City, UT

Love this! AirBnb for cars! We used this service on a recent trip, and the car was clean and worked great! owner of the car even got me a drink. Will definitely use this service again!

5 years ago

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Keron Grey Tallahassee, FL

We rented a Porsche for prom and it was beautiful, in great condition, and our pictures came out great, I would definitely use this as my source for all rentals.

5 years ago

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Dwhoush Slidell, LA

Turo is very easy to use! I love the fact that they have budget friendly vehicles to rent all the way to expensive vehicles to rent. The process is so easy as well!

5 years ago

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Cole Colombo La Verne, CA

Turo is an amazing app For car owners and people seeking a car to drive for a couple of days. I have used it numerous times and I am satisfied every time.

5 years ago

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Jon Posey Riverton, UT

I think Turo is great. Used it for a trip, had a great experience, the host was amazing. Word of caution, get their insurance, you will regret it if you don't

6 years ago

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Teresa Fletcher Sandy, UT

There are many options to choose from and the rates are much lower than a normal car rental agency. Read the reviews of the cars and owners to be sure to get the best experience.

6 years ago

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Sophie Schmalz Saratoga Springs, UT

Having Turo as an option for my trip to Hawaii was a lifesaver! It was a quick and easy process to find a car and be able to make it around the island with no trouble.

7 years ago

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Angela Pyrah Willard, MO

Great idea to rent cool cars. When I looked on the app to see what I could get, there was no good cars. All were much older and looked like crap. Its just another lame business for poor people to try and get more money for doing nothing other than offering their crap cars.

7 years ago

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Melanie Curtis Pleasant Grove, UT

I'm glad we learned about this company about 2 months ago. My husband and I used it to rent a sweet convertible for a day for a nice price. Had a lot of fun!

7 years ago

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Gavin Schmalz Saratoga Springs, UT

This service is an absolute life saver and has saved me a ton of time and money. Easy to use app and website. I’ve used it multiple time while on vacation and it has never failed.

7 years ago

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Marie Juntilla

Terrible Customer Service - had a broken unusable car. The host removed my bad review and I was autocharged on my credit card without consent. Customer service responses are AI generated and on the phone you get put on hold for hours.

2 years ago

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Ainsly Los Angeles, CA

Every time I or a friend has used this terrible service we have been over charged over priced and bad service money has been taking from my account without consent. They lied and said I was smoking and I do not smoke ! ! DO NOT HIRE WITH TURO !!!

2 years ago

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George City of Saint Peters, MO

Turo is 100% total scam. Two scams are operated by Turo. 1.hosts will file for insurance claims to get their cars fixed. 2. No contact is made till after or near pickup time. You have already rented somewhere else. They offer you a “partial” no show refund. They never intended to rent to you. Bam you’re scammed. YOU HAVE BEEN WARNED.

2 years ago

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Ashkan Austin, TX

I have picked of multiple cars where the owner will plant weed in them, in between the seats to where you can't see them, and then charge me 300 dollar for a no smoking violation, they also started to jack up my rates, I can't get a car for less than 100 dollars a day, becarful

2 years ago

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Natasha Thomas Washington, DC

Turo is a MF scam!!!!! Money was taken out of my bank account after the trip because the car owner said that I didn’t refill the gas! That was a lie!! I hope this MF company goes out of business for tryna get over on people!!!

2 years ago

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Derrick Nguyen Knoxville, TN

The rental experience was good for me, but my credit card information might be leaked by Turo. It has been used for a transaction as a Uber trip in Brazil, while I am in the US all the time.

2 years ago

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Karessa Armstrong Surprise, AZ

Literally a scam and false advertising!!!! They give you a price then after putting your card information in they change it. The chat service doesn’t work properly and the representatives barley speak English and flat out lie to their customers. Disgrace to call this a business just a legal scam artist!

3 years ago

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Billye Snow Spring Valley, CA

I want to give 5 plus stars to the host I’ve met!!!! Wonderful beautiful people!!! On the other hand I can’t begin to tell you about: Customer service deserves negative 1!!! They lost my business and six of my family members for what they did to us.

3 years ago

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EDWARD WEIYE (osmoEddie) Ottawa, ON

Only email contact available to reach customer service. Easy to send email to ask question and got response say someone will get back to you in couple of day; but no one will get back. They are working from home and hiding behind computers.

3 years ago

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Carmen Vargas Davenport, FL

TURO is a complete rip off: fraudulent charges, cero costumer service, extra high charges after the trip was over. There is a very good chance the final price won't be what you expect because of unethical tactics. We will never use Turo again and absolutely not recommend it to anyone.

3 years ago

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Robert Clermont Ottawa, ON

45 minutes prior to the car pick up the host canceled. I tried booking a second vehicle and made an error and couldn’t change it through the app. I was charged $200 to cancel because I couldn’t return the car near on time. I will never use this service again. I’m glad Enterprise car rentals was much more reasonable.

3 years ago Edited July 19, 2022

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Ed M Southampton, PA

After incurring a charge for violating their smoking policy, which DID NOT happen, I contacted customer service and they simply deleted my account permanently rather than respond to my claim. This site hides fees and scams you out of more money once your trip is over. I would not suggest anyone use this app!

3 years ago

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abeer dabbah Gainesville, VA

Terrible customer service, no one to speak with. I was transferred 5 times everytime I chat with them. It has been two weeks since I tried to list my car on Turo, no email and no one contacted me to explain why my account is restricted.

3 years ago

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Joy Smith FL

Worst experience ever!!! The car was dirty, smelly, and all kinds of damage took lots of pictures and I contacted owner and told him it was very hesitant to start of course he said it was my fault thar his 2017 Hyundai Atlanta was un perfect condition it was not! Do not rent a car from Kris or this company. Worse ever!!! Did not deserve one star

3 years ago

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Forrest Stavish Black Mountain, NC

The worst customer service ever! I have spent hours trying to get them to issue me a refund which they promised and still have yet to receive anything. I just reported them to the California's Attorney Generals customer complaint.

3 years ago

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Lenke Kalmár Indianapolis, IN

Awful costumer service. I’m waiting for my refund for more than a month now, and after the 3rd time calling they still say there is no claim put under my name. They have no idea what they are doing. Never using them ever again!

3 years ago

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Autumn Kossuth Turtle Creek, PA

The keys to the van I rented got locked in. The owner didn’t have a spare. I had to pay for for the locksmith AND convinces fees. Customer service would not listen to me and kept telling me “it’s policy” over and over again. I will never use turo again.

3 years ago

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Zoe Lansdale, PA

Attempted to Rent* But the deal was way to good to be true because it turned out to be a scammer. Turo offered me 15$ off, but that does nothing to the fees. I did get all of my money back (trip was scheduled for July) but I just did not have a good experience at all. Never have used, nor will I ever be using Turo.

3 years ago

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Lacey Half Moon Bay, CA

Our rental car was vandalized while on vacation. Gas thiefs drilled into the fuel tank. We have been left stranded by Turo. There has been absolutely no response to our emails or phone calls. Their Customer Service does not exist.

3 years ago