Name: Turo
Rating: 3.7

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Haley Los Angeles, CA

Turo made getting a car on our trip so much easier! The check-in / check-out process was so simple & fast, would definitely use again.

6 years ago

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Karl Richter Santa Monica, CA

Customer service and ease of use are paramount to using an app or a service. TURO has always provided both of those things.

6 years ago

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Jerry Rittgarn San Diego, CA

Being able to choose a vehicle, the price you can afford and also choose the pick up location makes Turo a great rental option.

6 years ago

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BAYLEN MORSE Lafayette, LA

Turo is scam. As a host, I purchased the highest tier insurance to cover my car (BMW M4). During the rental, apparently 5 lug bolts become untorqued and backed their selves out. The rim and tire come off of the vehicle while driving. Turo blamed me for not maintaining the vehicle. This is after the renter had the vehicle for 4 days and drove over 300 miles on rims and tires I had been using the past year. BMW stated lug bolts are not a maintable part.

6 years ago

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Gaige Eufaula, AL

It was very convenient for me. The app was easy and i had no troubles with turo at all. To be my first time using turo, i had an awesome experience.

6 years ago

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Tanya Los Altos, CA

Easy to use website, answered all my questions Readily. Would definitely recommend it to a friend. Will be using it again in the future.

6 years ago

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Jared Wolfe City, TX

Pick up and return were hassle free. The car was exceptional and exactly what I expected! Definitely going to be a repeat customer!!

6 years ago

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Adam Jensen Farmington, UT

The platform is good until something goes wrong. As an owner of a small fleet I liked the idea of having the peace of mind of having a large company (Turo and Liberty Mutual) backing me up. Then I experienced my first claim with a total loss of a car and that peace of mind was gone. Turo passes things off to DMA and then you're on your own. After months of trying to settle the claim, no support from DMA, and Turo passing the buck back to DMA each time I ask for help, I still have no resolution in sight...

6 years ago

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Larry Schenectady, NY

I was on a chat for almost an hour and it took 3 agents and they didn't even take care of the problem! They blamed my credit card co for declining ,which they did at 1 st but after speaking w CC co and making sure it was approved Turo kept declining it . I resolved the issue by using another credit card . Customer service was OF NO HELP ! Was offered no compensation for my (as the agent described it) "huge inconvience". They assumed NO responsibility !

6 years ago

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Teresa Lake Jackson, TX

Super easy to use the Turo app and the car was everything it was supposed to be! I will definitely be using Turo again in the future.

6 years ago

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C Auburn, WA

They never allowed me to verify my account. I don't know if it because I'm young or because I'm not American, but clearly they didn't want me driving their cars. But instead of telling me that, they started asking for an ever-growing amount of pictures and documents every time, and every time more ridiculous. Even now that they have more personal information about me than Google, they refuse to accept me, and even to reject me, and just keep lying to my face, saying they are "working on it" and that it is "urgent". I've had enough; nothing "urgent" takes weeks.

6 years ago

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Iversta Rentals Inc

The app might be not bad but poor architecture design. Does not allow to have car classes so if you have more then few cars its nightmare to manage the fleet availability and pricing. Also Turo has ugly approach to the hosts. We worked with them over 1 year and then they have asked us to change our account just because we have 4.5 stars reviews while some of those negative reviews concerns to Turo rules themselves rather then our problems. They are bad and not trustworthy partners to do business.

6 years ago

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Allen irwin Myrtle Beach, SC

Car was upgraded when the car we booked was wrecked. Tech was nice and informative. The inside was nit cleaned well but nice enough. Overall great place

6 years ago

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Ryan Martin Prestonsburg, KY

My experience was great with Anthony!! Very easy to work and communicate with!! I would definitely recommend him if your in his area!!

6 years ago

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Jose Orlando, FL

Horrible app, horrible service. I downloaded the app, signed into a new account. When I tried to rent a car, they declined my account. When I did chat with a rep. she asked me for my last 7 years of driving record, proof of insurance, my photo holding my drivers license, photo of the card I used to pay, etc...This is just madness. Again, horrible service.

6 years ago

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Johnny Montes Fresno, CA

This was awesome. The whole experience was great. It was quick and easy. Not too expensive to get the car I really wanted.

6 years ago

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Susann Flagstaff, AZ

Turo was so easy to use!! You pick the car and they connect you with the owner, super easy and I will be recommending Turo to everyone!

6 years ago

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Christina Aguero San Jose, CA

I love turo it's so convenient and easy to book a car. we only use turn naw less hassle faster and large selection of vehicles. thank you turn.

6 years ago

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Serop La Crescenta, CA

I msged customer service and wanted to delete my account after, I was disgusted at the representative, they provided no help or anything, then my host canceled my ride randomly! I was not given a comparable car like any other business would like stubhub or Ticketmaster when tickets get canceled last minute, I ended up paying 3 times more for a worse car. I hated everything about my experience here and will definitely NOT be back

6 years ago

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Brandon Sheard Detroit, MI

I enjoyed the vehicle I rented through Simon C. And great communication and customer support highly recommend. Thanks again

6 years ago

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Made Rotondaro Brookfield, CT

My first experience went great, fast and if you have any issue , Just contact Turo Support , they always get back to you quickly .

6 years ago

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Brad C Harker Heights, TX

Easy fast convenient, Great owner the best choice I’ve made all year !! Definitely will be returning for my next getaway !!

6 years ago

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Destiny Salt Lake City, UT

This app was seamless and easy to use. Upfront pricing. Rental on time and clean. It was a great experience and went very smoothly.

6 years ago

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TS Portland, OR

The process of picking up the car was easy. The car was beautiful. During the week that we rented there was a minor fender bender possibly in a parking lot with damage to the bumper. It has ended up costing $3,000 and the money immediately taken from our credit card. We have insurance with a high deductible . We will now need to scramble to get funds reimbursed. NEVER AGAIN

6 years ago

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ANTHONY GOMEZ Medford, OR

IT WAS PERFECT !CAR WAS CLEAN FILLED WITH GAS MEGAN WAS VERY HELPFUL AND RESPONDED FAST FOR EVERY QUESTION I HAD! NEVER GO TO CAR RENTAL AGAIN!

6 years ago

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Anas

Thy DON’T have a insurance . a young guy drove my 2015 Mustang ended up in an accident damage cost 17k . i have a police report. garage report even the driver admitted that the had an accident . Turo still denying the claim the reason is i didn’t take enough pics before the trip. me and my lawyer working together now to put them down. i’m taking this to the court and social media

6 years ago

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Lucrecia Ellis Harvey, IL

I loved renting through turo *t was quick and easy the owner of the vehicle met me on time a very friendly man nice and clean vehicle .it waa great.

6 years ago

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greg ratcliff Brentwood, CA

I was rear ended by a Turo driver on the 405 in LA . The driver stated she had insurance, however Geico is refusing to pay since it was a Turo rental. Turo is insured by Liberty Mutual and they are refusing to pay since they state Geico should pay; I have had very little help from Turo. Do not get hit by a Turo rental car as the Insurance companies do not want to pay. Turo is not helpful. How they are allowed to do business in California I have no idea. I will be writing the Insurance Commissioner.

6 years ago

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Katie Columbus, OH

When I rented a vehicle from Turo, another driver WITH insurance hit the car when I wasn't even in it and Turo charged me over $700, then refunded it. Now they are taking me to collections for that $700 again because the other driver's insurance cannot get in contact with their customer and they won't claim responsibility. I would NOT recommend Turo to my worst enemy.

6 years ago

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B Cog Dallas, TX

I rented a car using Turo in San Francisco. I will NEVER use Turo again. I was charged a fine for not vacuuming the car out even though Turo's own policy says that the renter can't be charged for a small amount of crumbs in the car that can easily be vacuumed out. Beware of the fine print when renting from Turo and I would advise against using them.

6 years ago

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Dr. Jeet Bhaidasna Hampton Bays, NY

This poorly qualified company spent an hour of my time attempting to refund a charge that was not in the Turo System. Turo charged me 45 dollars on August 8th. The specialist stated that he was going to escalate the ticket and is requesting information that was already given. I spent an hour of my time trying to rectify this that was in no way my fault or my doing. I requested compensation for my time, which is valuable, but he did not give compensation. Turo is terrible and will not be using them again.

6 years ago

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Stephanie Davis Yukon, OK

Using Turo was so easy and so convenient. To be able to pick which car I wanted and to have it exactly were I needed it to be was awesome.

6 years ago

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Carol Crowley Parker, CO

I recently had rented a car through Turo. Due to unforeseen circumstances, I had to cancel. I reached out to the owner of the car to let him know, as well as Turo, and explained everything. While the owner said he would authorize a full refund, I have yet to hear a word from Turo. I have tried emailing several different time, all with not even an acknowledgment. This doesn't exactly make me want to rent from them again.

6 years ago

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Tovah New Britain, CT

Turo charged me for an alleged toll that I owed while driving one of their cars. They refused to send me proof of the toll, yet charged me when I asked for proof. The representative that I spoke to was very rude and hung up when I asked to speak with a manager. I have never been hung up on and I wasn’t cursing or yelling just asking for a manager. Some of the worse customer service I’ve experienced and I will never use their services again. I’d rather use a reputable company like enterprise or hertz for my next trip requiring a rental vehicle!!!!

6 years ago

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Jessica

WAS HARASSED BY OWNER OF CAR UPON PICK UP! OWNER LIED AND SAID CANNOT PICK UP AT LAX AS SAID ON RENTAL APP! INSTEAD MADE ME TAKE UBER TO DARK PARKING GARAGE WHERE HE HARASSED ME!! I LEFT WITH CAR AND PARKED IT GOR THE ENTIRE TRIP AS TURO INSTRUCTED ME TO DO! THEY REFUNDED CHARGES ONLY TO CHARGE MY CARD 3 MONTHS LATER FOR MORE THEN THR RENTAL SAYING I DUDNT RETURN THE CAR!!!! THIS SERVICE IS NOT SAFE AND OTHER 5 STAR REVIEWS ARE FAKE!!! HORRIBLE COMPANY!!! REFUSING TO REFUND ANYTHING NOW!!!!!!

6 years ago

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Mike H. Stanhope, NJ

What an amazing concept, Maurice was an extremely nice and efficient host. The app is amazing and I’ll be using it again soon!!!

6 years ago

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D L Portland, OR

Haven't even been able to take advantage of service. I contacted customer support via email, and was told I would be responded to within one day. That didn't happen. I tried calling, and was put on hold twice, and when the "waiting music" stopped, there was nobody speaking. There was just a phone disconnection. This happened twice. I wanted to know what happens if a vehicle breaks down. If this is the level of service you are getting, why would you trust them when you are on the side of the road if the car you rent breaks down?

6 years ago

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Matt E Addison, TX

Invested lots of time shopping for the right car and scheduling my pickup only to be told I couldn’t use the app for no reason. Right before my engagement trip, I had to deal with that crap and I didn’t get any service. By the time they did this, it was too late to get a nice car elsewhere I complained and they were unwilling to help. Not right, man. Don’t work with these people.

6 years ago

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Bonnie Falls Church, VA

Turo customer service was amazing. They immediately contacted me when the car I reserved was not available and arranged for a replacement.

6 years ago

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Joyce Davis, CA

2nd time using Turo and I like it. Easy to book, check in and vomplete out trip (except for the part where I did not remember the email address I used).

6 years ago

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Eric David Smith Tulsa, OK

I've rented my car with turo for about 6 months the last people that lease my car hit something with the underneath side and drugged out did $1,800 worth of damage and turo is completely denying everything on me because they say I didn't take adequate pictures before the vehicle was taken and I took all the pictures that they demand to take at the beginning of the trip does not make any sense dumping turo for sure

6 years ago

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Sam Youssef Troy, MI

It was my first experience with Turo and it was wonderful experience. It wouldn’t be my last. I would recommend it to everyone.

6 years ago

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Janis Fort Worth, TX

Very pleased with Turo and I have rented vehicles twice on vacation . The app and entire process is seamless and I will definitely use them again !

6 years ago

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Jay Davis Nashville, TN

Great rates that beat the top corporate agencies, and convenience of picking up and dropping of locally. Great service that was much needed.

6 years ago

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Carissa Blair Chatmon Lancaster, TX

Great customer service...great,first time experience...easy,user-friendly app ....overall,highly satisfied & would book again, if need be!!

6 years ago

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James Case Sunnyvale, CA

This is a good car rental service! No monthly fees, rent anytime anywhere through private owner. Insurance options included. Highly recommend!

6 years ago

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skibum Dayton, OH

I can't add my email address. Turo is one mess of a website! There is no option to enter a code, etc. I keep clicking on the confirmation link they send to my email, and it opens up a new browser window, but the reservation that I am attempting to complete doesn't ever recognize that my email address was confirmed. Total absurdity, and yet this company is a stone's throw from Silicon Valley? They should hire some competent website developer(s).

6 years ago

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Erin Clarke South San Francisco, CA

Watch out for host that try to take advantage or scam you. For my most recent rental the host asked that bring the car back early, even though I paid for 24 hours. He promised he would over look overage charges for the mileage. When the car was returned 8 hours early the host turns around and charged me for the full amount of the extra mileage despite his promise. Turo’s Response? Nothing, would not even respond when I filed a dispute. Never using this car service again.

6 years ago

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R Oakland, CA

The app was easy to use. Communication with the owner of the car was easy as well. Drop off and pick up instructions were stated clearly.

6 years ago

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Tom Fernandez San Diego, CA

My experience with Yiran's vehicle thru Turo was very seemless and problem free. I would recommend Turo and Yiran for a Portland visit anytime.

6 years ago