Turo

The service is super convenient and great as a customer looking for a vehicle, but if you are a provider of your vehicle to the service, it can quickly become a different story. I have done seven trips, so I've been part of their service for several months, and I will say overall, the mantra of the company seems to be "take care of the renter at all costs, as the rentee, you can't get bent." In my seven trips, I have had the following: 1) Almost EVERYONE has either showed up late, returned late, or both; to which you can really do nothing about. There is no way to increase your amount earned if they decide to show up two hours late, you just get to be late for your own time for free! 2) Everything is "reimbursement only", so for instance, when one of my renters received seven infractions in Chicago, I received a nice letter in the mail from Chicago's traffic department saying I hate to pay almost $200 for Turo's customer driving in my car. Turo expects you to pay for this up front, and then submit for reimbursement. What they don't tell you is that you get 30 days to do so, and I got the letter from Chicago 26 days after, so I had LITERALLY a couple days to come up with money to pay for their customer's mistakes. 3) They WILL call you and try to negotiate pricing on a renters behalf. This isn't inherently a bad thing, however, in my experience, they called because a customer wanted a discount, and the verbiage was basically "this customer wants to pay less, so we told him you probably will, is that okay?" 4) God forbid you have to make a claim. This is really where the worst part comes from. My experience was as follows: a. Customer returned the vehicle two hours late, with a cracked bumper, three damaged rims, all seats stained, trunk smelled of weed, interior smelled of swisher sweets, wrapper, food crumbs, and dirt over all surfaces, and low on gas. (I missed a birthday party because of it). b. The vehicle was dirty, and initially I didn't see the wheels were damaged. I did notice after getting the vehicle washed about an hour later. c. Aware I am paying for their best insurance (no money out of pocket from me, so they get a bigger cut) Once I checked in the vehicle, I called Turo immediately, and let them know all the stuff I did see. They said they would send me an email to send in the damage claim, and to submit what I needed. The link that was provided did not work in the email, so I emailed Turo back, twice, to say the link didn't work, and that I was unable to work the claim the way they wanted me to. I received no contact back. d. After two days of no response via email, I attempted to call them, three times, to get ahold of someone to say the claim link was not working. I received automated responses twice telling me that I would receive a text message with instructions. I did not receive any texts. The third phone call went through, and then I was told someone would get back with me alter that day. Someone did email me several hours later. e. At this point, I was well aware of the wheel issue since that Saturday, and explained that there was also wheel damage that was present. After almost two weeks of waiting, they have denied the wheels, because I didn't submit in 24 hours. The problem with that which they fail to see is I was not provided with a working link for over 36 hours to submit anything in the first place. Now I am out almost $700 dollars to fix my wheels because they can't get their shit together to even meet their own deadlines. It's $140 to clean the interior, but they only reimburse you $50 to clean it... are you getting the idea here? OVERALL: If you have a beat up clunker you don't care about, this may make sense. DO NOT UNDER ANY CIRCUMSTANCE rent your vehicle out if you care about it's appearance, smell, condition, or are still paying it off. This service will bend you over and not ask permission.

I have rented my car out 4 times and only 1 was a pleasant experience.You can never get a hold of anyone. You can try sending countless emails and you might receive a response maybe a week later. Almost every one of the renters passed the limited driving miles by a ridiculous amount. On top of that one passenger decides to smoke in it and burn my carpet. Oh ya that isn't covered if its reported after 24 hours. What unintelligent unrealistic time frame is that. I didn't receive the car until 6 hours late in middle of the night. The company does not want to pay for anything. The miles were ignored. The extra time that was spent not in my possession was ignored. The burnt carpet was ignored. No matter how much I explained my case, it just didn't matter. They already pocketed 3 straight weeks of 25% profit and didn't care about my car's damages. Best news ever I received not one but 2 citations with my car in the mail during the time it was rented. Could this situation be any more disastrous. Ive wasted hours on hold with these people and they get back to you weeks later apologizing that they are late but you must report every single detail within the 24 hour period. Are you kidding me? I've already contacted a lawyer. I rather spent my "profits" and get taken care of the way I was suppose to doing business the right way instead I have been left feeling used and abused in every way. This company is absolutely disgusting and I'm WARNING YOU TO REALLY THINK ABOUT THE PEOPLE WHO RENT THESE CARS. This isn't an insurance company covering you. It's a piece of *** app that found a way to screw people. My care smells horrible. No one has smoked in my car and I am not a smoker and now I have to deal with this because TURO is not giving me any choice. Instead of taking care of the people supplying the car it is backing the renters who trash them. Turo was asking for proof how the car was smoked in, maybe I should somehow capture the scent into an empty bag and send it to them.The burn mark wasn't enough.

I just got my trip canceled by the car owner, TBL Tech Nerds. Now I can only find way more expensive cars available on your website. Tried calling support, they didn't give a damm about me. Offered a $20 discount on a $600 rental, where the rental previously selected by me FOR THE SAME KIND OF CAR war $320. Now the send a very cute e-mail about how worried they are about me, and how they will do everything to ensure a reservation. Well, Turo, if you want to ensure my reservation, TRY GIVING ME THE SAME PRICE THAT I HAD BEFORE!!! I don't recommend Turo for anyone. It's unreliable, unfair, uneven, more expensive and more frustrating. I will never fall for that kind of trouble again.

While I was renting, someone bumped into the rental vehicle. The front of the license plate frame cracked; there was no body damage. I offered to pay for this myself, which the owner politely declined and said they'd take care of it, as it was about the 12th time I had rented from them with no issues. However, I come home to find that the owner reported the "damage" to Turo. Turo then charged me $150 just to ESTIMATE the cost of the license plate frame - on top of that, the "independent" estimator found a scratch (NOT a dent, a ONE INCH scratch) on the front bumper, so they charged me another $400 for a BRAND new front grille and license plate frame. Do NOT under any circumstances use this service; you may become liable for costs that you are in no way responsible for.

I had a great experience with the person I actually rented the vehicle from, but I would strongly recommend that no one use this Turo service. The Jeep I rented got a chip in the windshield from a pebble on the highway. Turo said that their insurance did not cover this and so they charged an additional $450 to my credit card for a new windshield. To make matters even worse they also shut my account off and said that once a person has damaged a car they can no longer rent vehicles. This is the worst service I could ever imagine. Do yourself a favor and stick with a real rental agency, the few dollars you save is definitely not worth it.

Turo only reimburses for tickets of damages if you find it out within 30 days of trip. I received a ticket for $30 from county 35 days from the trip. This is not my fault that I did not receive the ticket from county in time and if Turo does not re-emburse then it is a worst company. They paid me $26 for the trip and I ended up paying $30 so I am in loss. One other driver changed a tire and replaced it with wrong tire and I did not expect anyone to change tire and not let us know when we went to service the car we were told about it. So loss is more than gain with Turo. If anyone want to protect their car then don't rent it on Turo. You will loose your car value with all these issue. Also there is a chip on my windshield. So my car is totally destroyed.

Please take my word that this company does not deserve a nickle of your hard earned money. You are far better off renting from a real rental company. In my one experience with Turo I had a hit and run while renting. After 6 months of insurance companies going back and fourth Turo took it upon themselves to unjustly charge my card TWICE. The first time a snotty claims representative returned the amount knowing they were clearly in the wrong. The second time I was told I had 48 hours before the remainder would be charged. Regardless of my reply email stating that I would like to pursue another option, Turo went ahead and charged my card the full amount anyway. This happened hours after the same snotty representative offered a payment plan, which they quickly revoked. This charge ended up overdrafting my debit card. When I asked why it is that the payment plan cannot be utilized I was given dead end answers. AVOID AVOID AVOID

https://www.youtube.com/watch?v=QlXTylZj1-E I decided to save some money with TURO because prices looked pretty attractive. But it appeared there is a DARK side with that portion. I can't talk about all rental cars on TURO's website, but this Dodge was in pretty bad shape. I was pretty much risking not only my own life, but my kids and my parents lives as well since we decided to take a Western US tour with this rental. Brakes were bad. Very bad. In a video if you make your speakers louder you can see not only my hand shaking when I'm trying to slower this car but there is big noise and vibrations inside the car. You simply can not stop this car quicly if you want to. Period. Oil change was past due, wipers were worn. Out of 4 tires on this car 3 were completely different brand and tread. Is this legal in CA? At least I know it is not SAFE for sure. Front tires sides were completely worn, close to bold. Headlight's were working, but pretty much worthless since you can not even see if they are ON or OFF unless there is white or yellow line marks on the road. There is not a lot of rain in Western US part, but unfortunately we had to drive this car in the rain and in the dark since that was our long time planned trip with my parents who flew all over from Europe to explore LA, Vegas and Arizona's parks. Would you drive this car with your family and kids? The conversations with this owner were not pleasant at all as well. This guy needs to take some classes to learn how to speak with your customers. When I complained about the problems, he acted like he did not care at all. He even threatened me few times with me being arrested, so that was really unprofessional.

I became a renter on Turo. My disappointed was that Turo suspended my account without telling me any reasons while I was scheduled to use the car in Dallas. I have a perfect rating from the 3 car rental that I have used the service before I allowed my 50 employees to use the Turo service for future business booking trip in the area where Turo provide service. When I wrote to them for answered on why my account being suspended -nobody at the department could comment back to me for suspending my account. I am disappointed in how they treat their member on their site plus how they interacted with complaints on their suspension policy.

Ive been trying to get my damaged car fixed by Turo's damage claims department for over 2 weeks now. Basically have not got any response from them other than forms to fill. Thier claims department leaved you hanging.. They dont let you call them directly leaving emails as the only means of communication..emails which basically get ignored. I managed to get the phone # of my claims person and call everyday for the last 2 weeks only to get a voicemail or even worse yet a full voice mail box message. My claims person is Lauren Williams and she just cant do her job... So far no resolution of the damage. The company just leaves their customers hanging.. Would not recommend using the service if you are trying to rent your car out. So help you if your car gets damaged.

Renting from Turo has been one of the most negative experiences I've ever had with a travel company. I rented from them for five days and on my way to return the car, got a chip in the windshield. I reported the damage and fully expected to pay about $350 for a new windshield. A few days after I reported it, I got an email from them saying there were going to charge me $500 towards the damage initially and follow up once they received an estimate. Than I got an email saying the estimate was $1000 (for a new windshield) and they were going to automatically charge my credit card. I called their customer service and they gave me a number direct to the claim agent. Not surprisingly, her mailbox was full, she never answered and every time I called, she was "in a meeting". Included in the damage estimate was $150 worth of processing costs- seriously?!  I will never use Turo again under any circumstances and would advise anyone against using them. So disappointing. 

Have you asked yourself, What would happen if the car reserved has mechanical problems? Those fortunate enough to reserve a car mechanically safe and working should be considered lucky. That wasn't our case!! We reserved a car using Turo and immediately noticed the car unsafely shaking extremely hard, called the owner within 30 minutes of picking up the car and we were told "You got what you paid for, sorry I am busy right now, I can't help you". We had to wait on our 1st day vacation in an unknown city, 5000 miles away from home almost 4 hours for Turo to send a towing truck to pick up the car. Later, they refused to refund us the initial reservation alleging that the unsafe shake of a the car is normal and Turo told us that we were suppose to take the car to a mechanical shop when we realized the mechanical failure, yes you read right !! take the car in our vacation and using our money to a mechanical shop to get a third party opinion. Please make your own conclusion after reading our review, but my most sincere opinion is that the $20 to $50 savings compared to a regular car rental company are just not worth a nightmare to follow if you car fails mechanically.

Turo is so nice because it is cheaper than renting a car. Sometimes it’s inconvenient to go to the car and it can cost a lot to have it delivered. But it’s mostly just great

I was disappointed when I found out tat they have extra fees if you are under 25. I had thought that I had heard thatthis company was one of the only car companies that doesn't charge extra for being under 25 but I guess it was false advertising.

I am new to Turo car lending, but I am a huge advocate of it! I am getting married in about a month and my fiancé and I are going to be renting a car from someone in the local area when we arrive. The price is much more manageable and we feel like we got a great deal!

Avoid Turo. Their system is setup to protect hosts and prey on renters. I rented from them several times without realizing that the renter is financially liable for ANY damage to the car even if it's not your fault. We had a basic road hazard issue of a rock chipping the windshield on the highway and even though it wasn't our fault we had to pay the host almost $1000 to replace the windshield on his car. He could have used his insurance but turo put the responsibly on us. STAY AWAY!

I rented a car in Hawaii with Turo and the van was infested with German roaches and almost infested all our belongings had we not noticed it and cleaned all our belongings. I called the company and they gave me a partial refund but they really need to be cleaner with their rentals. I left a 1 star review to warn other possible renters and Turo never posted my review and the person I rented the van from has 5 star reviews which doesn’t make sense. I was just trying to spare the next person of this nightmare. Fake advertising company, avoid the stress & just pay for a regular rental company

I have rented auto from your company since around 2015. I am terribly upset regarding your customer service Host. The Host cancelled 3 hours before my trip started. I was notified while I was at the airport. This is totally unacceptable. This is a common issue with your company. For emergency situations there is no immediate relief. WILL NEVER USE YOUR AGAIN. I will inform my colleagues about this disaster and disappointing event. Your company is not reliable. Refund my money ASAP

HORRIBLE EXPERIENCE! I was charged more than $5000 for a two day trip... DO NOT USE THIS COMPANY EVER! "Jacob sent you a reimbursement request for excess distance. We reviewed the documentation submitted with the request and determined it to be valid and accurate, so you were charged according to our guest fees policy. I’m truly sorry you disagree with the outcome of your case. Your disappointment is totally understandable considering that you were charge $3329.43 for excess distance."

Not only did Turo have bad customer service, they protected the seller when the seller had provided an inaccurate car according to the description. I was also unable to leave a review for the seller because the seller had deleted the car posting when he found out how unhappy I was. I also complained to Turo many times how I deserve to leave the seller a review. There's a reason Turo mainly has good reviews. They try their best to silence bad reviews.

Turo is AWFUL if you are an owner and the driver damages your car. Use either your own insurance or the driver who was in the car's insurance. Turo "claims" is a nightmare. They will abandoned your totalled vehicle and stick you with the bill after months of getting nowhere. This has happened now 4 times on 4 cars. DONE. Never use Turo. Awful people.

Horrible service. I’m an all star host. My vehicle was stolen. The agent handling the claim Alexis strung me along for nearly 2 months racking up storage fees at the mechanic all to tell me at the end that they couldn’t do much about it. So when it comes to them making money they don’t hesitate but when it’s time to pay out they don’t care and try to evade the whole payout.

I had a horrible experience. Rented & paid for an 8 passenger van through Turo a month & half in advance prior to trip. Landed in ID from CA, to find an email that my reservation was cancelled while I was in flight. Spent 20 min trying to get assistance, to then be told there aren't any other available vehicles in the area. Ended up getting a better vehicle for less through Hertz at BOI airport.

In the history of application software this is the worst ever created. The English language lacks adjectives to properly describe just how bad it is. In an attempt to rent a vehicle and add a driver three devices were required. Most people using this software would abandon the rental. Rather than use this software to rent a vehicle I would suggest catching a bus.

Turo did not do their due diligence to ensure the host followed the rules. The host (Damien) was supposed to file a report to request payment for the tolls but never did. He then forgot to pay the tolls and incurred late fees. At that point, he notified Turo. Instead of first investigating with us, Turo automatically charged my card $800 without informing me beforehand. Even though we reminded Turo of their policy, they did not reimburse us. My advice is to stay away from Turo.

If the car breaks down or you get a flat, they will not help you. Waited on hold for two hours to speak to someone and then just used my own personal insurance. I paid for insurance with Turo but they don’t have anyone to pick up the phone when you call for emergency help My host eventually called me back and said there was nothing he could do I’d need to talk to Turo itself. And they don’t answer. Don’t do it. You’ve been warned.

I feel like I was sucker punched! I recently rented from Turo and the service I received from the company was crap. The person who owned the car was decent but…. We paid $1700 for a Jeep with unlimited miles in AZ to drive into Utah for a hiking trip. We were required to get their insurance even though I had rental insurance with my company which brought the cost up. My issue though is that we returned the vehicle a day early and no costs or fees were prorated even though they say they work on a daily cost basis. Totally not happy and want all to be forewarned.

I would not recommend renting with them. The way their insurance is covered is extremely odd. I had some minor damage to the tail light happen while renting and they’re charging me $1998 for this, just $2 below my deductible. And their customer service after the fact was atrocious. I’m out $2000 now for something that should not cost more than $450 and there’s no recourse.

Turo scammed my Family and I do not recommend them to lease a vehicle. The possible savings is not worth the problems you will experience. The legal team has written the contract so you have to arbitrate any disputes and can only sue them to protect your rights in small claims in Phoenix. You will in no way be able to protect your self and I recommend you run for the hills and stay so far way from them

Turo is a Scam! For a one-day trip, I found a car for $155 including insurance. It was not cheaper than other rental cars but the advantage was that I knew what car I was getting. I was 2 hours late to return the car and I ended up paying $413!! I called their customer service 3 times and I was on the phone for hours. They kept transferring me to the " right " department, and no one could answer why there was such an insane increase in my bill. Be aware, when you sign the policy you are giving them the right to charge your credit card without having your confirmation.

I booked a rental car using Turo. After reading the reviews, I got scared and cancelled, however I was charged $50 for the cash transfer return. This is wrong given that they advertise 100% cash back if cancelled in time. What are they doing differently than other companies where I am being charged a transfer fee. I guess I should feel lucky that I got cold feet before renting with them. I will not do business again with Turo.

I've used Turo to rent a car a few times with no difficulty, but I will not use them again. About a year after the last time I used Turo, my card was billed for a trip I never took. I had to cancel my card and get a new one because of the fraud, but Turo then allowed another fraudulent charge on my new card, so I had to change cards again. A real hassle, and an indication that Turo isn't good at addressing credit card fraud. I like the idea, but the savings aren't worth the risk of major inconvenience from fraud.

After Being A “Guest” Of Turo And Booking Multiple Times Over The Last 5yrs, Turo Decided To Tell Me I Was Ineligible To Book A Car. After Reaching Out To Customer Service Than Begin Sent A Link To Speak To A Live Agent & Being Told That The Issue Would Be Resolved Immediately, They Waited Hours To Get Back To Me (via Email) & Tell Me I Can Host A Car But I Can Not Book A Car To Rent.

My experience was horrible they kept charging mt account with 257.00 fees and than another week goes by and i got a 58.00 fee i cancelled my account called my bank and im reporting and opening up a investigation into this is fraud i had to cancel my card so they could t kep going into my account this is rediculous im literally going crazy how pissed off i am

If you're planning to rent your car on tour don't ever do it. I had my brand new car on the platform and my guest got it crashed like 400 miles away from my location, undrivable. Turo direct customer service doesn't exist! You are let on your own in case of an accident like the one that happened to my car. I filed the claim and they call me like 3 days after, totally unuseful as my car had already been towed to a safe place thanks only to my guest's private insurance. Stay away from Turo as host

I needed a car today on 11/13/22. it was supposed to be $43 a day. they took my CC and photo then after compleation they added a $15.00 Trip fee - Then if I declined to take their 3rd party insurance they added more money. The whole thing was going to cost $74.00 I decided njot to book. Also they are impossible to contact. There is no human contact with this company to hell with them.

Horrible experience! I got planted a cigarette by the host at the end of the trip and gor charged for smoking. I got charged for parking outside my rental time- the host asked me to leave the car in an expensive airport parking because they couldn't pick up the car- I had free airport pickup as part of the offer I was given. I got charged, de-charged and charged again about all of this. I'm speechless. Please stay away from this.

I'm.Begging please just don't do it. It's to much risk with very little upside. I'm being asked to pay for damage that I didn't put on the car and my credit card refuses to pay because they say it isn't a rental. Now I'm expected to pay. Just don't do it. American express doesn't cover damage to the car. If the host lies and fabricated a damage claim you will be responsible. Also I booked a car at the airport unfortunately my host sent an Uber because the car wasn't at the airport because toro isn't allowed at the airport.

Turo was once great to me intill yesterday when I tried to book a car and it wouldn't let me I was on the chat since 1pm yesterday intill 6pm and nothing got resolved mind you I had a 9am appointment I had to be at this morning still can't book a car. Everytime I ask for manager they give me the run around or say someone will email you it's been a whole day I still haven't gotten an email. I missed my meeting because of this. I just hope I still have a job. All because the Turo team couldn't do there job. I wanna report all the workers I spoke with I would never rent from them ever again!!

Rented a vehicle July 11, 2022. Used it from 9 a.m to 5:30 p.m. Host would not meet me to pick up car and also would not meet me to return vehicle. All messages from the host were positive. He did not contact me about any damage or issues after the vehicle was returned to him in exactly the same condition as picked up, in the same exact location. Two days later, Turo contacted me with a claim that I had cracked the windshield and demanded I pay the $500 deductible. This is a scam. Rent at your peril.

I rented a passenger van from Turo for a family vacation to Orlando and long story short the van had issues and needed to be repaired. My reservation was canceled while in Orlando leaving me stranded without a vehicle. Now, I’m having a hard time getting reimbursed for a 3rd party rental and Ubers expense all which I was told would be cover by Turo. The customer service line doesn’t provide accurate information and no one knows what they are doing. Also, be prepared to be on the phone for hours and days at a time only to get no where.

I love the idea of this but it ended up putting me in a huge fight with the company and the owner of the car. The owner of the car ran a little scam on us and tried to add extra charges after the trip was over. Turo stands by their car owners far more than their customers so they forced me to pay extra at the end. There is a very good chance the final price wont be what you expect because of unethical tactics and how Turo decides to turn a blind eye to it all. Best to just stay away.

Worst decision I’ve ever made was to use Turo! I wish I had never heard of them. My first and only time using Turo I rented an 8 year old car for a week in Alaska. Upon return I got a “smoking charge” of over $250, plus got banned from the app. I have never smoked in my life, and had no passengers in the car at all. According to Turo I cannot appeal this.

I used the app last month during my vacation in the US. Rented a car in Las Vegas. Returned it only to find out that the host of the car RAYMOND T. had accused us of smoking in the car, only in order to collect the 285 non smoking policy fee. We are both all life NON SMOKERS and is funny that we were accused of smoking. Two weeks later the host receives another review from another guest with the same problem. Apparently this is a scam and TURO will do nothing about it. I hope everyone reads this and be extra careful, because we got scammed and there is nothing we can do about it.