Name: Turo
Rating: 3.7

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Heideh Farahmand Anchorage, AK

Worst decision I’ve ever made was to use Turo! I wish I had never heard of them. My first and only time using Turo I rented an 8 year old car for a week in Alaska. Upon return I got a “smoking charge” of over $250, plus got banned from the app. I have never smoked in my life, and had no passengers in the car at all. According to Turo I cannot appeal this.

3 years ago

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Konstantinos Demenagas Moires, 91

I used the app last month during my vacation in the US. Rented a car in Las Vegas. Returned it only to find out that the host of the car RAYMOND T. had accused us of smoking in the car, only in order to collect the 285 non smoking policy fee. We are both all life NON SMOKERS and is funny that we were accused of smoking. Two weeks later the host receives another review from another guest with the same problem. Apparently this is a scam and TURO will do nothing about it. I hope everyone reads this and be extra careful, because we got scammed and there is nothing we can do about it.

3 years ago

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ANNACLAIREATHOME Isaak Houston, TX

DO NOT USE TURO outside of your own country! With reputable car rental companies normal wear and tear is assumed and overlooked. I got washer was the equivalent of a door ding and the host wants to charge me 588pounds for something that in America would be fixed for the price of a good detail job. The car was also handed over to me filthy. Now the host is harassing me and Turo is not being helpful. NEVER AGAIN!

3 years ago

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Jones & Julia Lee Riverside, CA

Worst experience ever. My trip was canceled and requested for a refund. They declined it because they only let the host decide but treat the guest (renter) as second class citizens. The customer service sent threatening email when I filed a dispute to my credit company. I will never used this service again and I advice you not to do to. Turo stands for Total Uncontrolled Rental Oblivion.

3 years ago

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Jennifer Stephan MI

8/6/2020 My husband and I were on our motorcycle and were hit by a man driving a TURO rental. We were injured quite badly. TURO did not get this driver, who we found out didn’t have a vehicle or insurance because of a prior accident. TURO only required him to obtain 75k In insurance, which barely covers cost of medical bills, none of lost wages, or treatment I’m still getting 2 years later! I will be suing you soon!

3 years ago

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Wil Utsey Crofton, MD

Turo is trash. My first and last experience was terrible as I had an accident within hours of the rental, which left the car undrivable. Unlike traditional rental companies, the first problem is that you don't get a replacement car, so my family trip was canceled. Make sure you read their insurance options carefully. They are much different than traditional car rental companies. I think they are very sketchy. To make it clear, I'm speaking about the issues with the Turo App company and not the hosts that rent the cars. I will never use this service again.

3 years ago

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Dorothea Denver, CO

I booked a rental and the address they sent me to was an open field with no buildings. So I call the host and she kept saying um um I did not see the reservation um um I am not sure where the van is. She finally said she was canceling. Which left me with no way to get to work. I was told I would be refunded and I was NOT refunded. Now I have a dispute pending with the bank. I am out the money for the rental and may be fired for not being able to get to work and no one will communicate from Turo. STAY AWAY they are very shaddy and will rip you off.

3 years ago

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Lisa Shipley Atlanta, GA

I had a dispute with Host who wanted me to pay $166 to vacuum the driver side floor board ONLY. The car was spotless but evidently the host expected me to detail the car before returning. I disputed this with Turo who clearly did not have the long email string I had with another rep. I am a seasoned world traveler and clearly Turos clear customer is the HOST. NOT YOU. Thank GOD for chargeback rights with at least their fees going up from excessive disputes/ chargeback fees being imposed on the company.

3 years ago

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Garth S Canton, GA

I am finding the price for one particular vehicle changes every time I open the app. It changes at least three times when starting the booking process. This is very misleading. I find the car I want to book, it shows 66 per day. I tap on it to book, it changes to 78 per day. Then it changes again to $78.50 per day. This practice is very misleading and confusing.

3 years ago

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Colleen Kerr GA

If there was a negative star rating that is what I would give. Do not rent from this company. Rented a car and it was keyed on both sides. I reported it to the owner and sent pictures. I am now down 1800 dollars and still 6 months later are still putting charges on my credit card. The concept is great but unfortunately the way they deal with damages should be illegal. You don't need to authorize they will wait a month or two and send you a random email that they are charging your credit card.

3 years ago

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Amber New Port Richey, FL

I had booked a car and realized after I payed almost $700 that I could not drive in the county I needed to drive for work so I cancelled 10 minutes after booking they said they gave me my refund of $174 meanwhile I did not receive and they also couldn't explain why I was only receiving 173 out of 700. They told me I needed to talk to my bank to see why I didn't get my 173 because they refunded it and basically shrugged it off like

3 years ago

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Caitlin Clausen Stone Mountain, GA

Horrible experience. I rented from Turo one time and it will be the last! The car smelled like rotting garbage. Turo did absolutely NOTHING to help me with the issue, other than waste my time referring me back and forth to phone numbers and chat boxes and offering zero assistance with the problem. This company is awful stick with a professional car rental company.

3 years ago

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Julie Anshasi Lincoln, NE

My trip has not yet begun, but already I am forced to leave a negative review. I rented a car, and the amount charged to my credit card was much higher than the advertised price. No one would correct this, so I canceled the reservation and made a new reservation. Same story. It seems Turo hooks people in by advertising a lower price, then jacks the price up once you enter your credit card information. This company is very dishonest - avoid them.

3 years ago

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CSM JR Denver, CO

Worst customer service I have ever experienced aside from Robinhood. They do not listen, do not read the issues at hand, they respond from a general alias and are nearly impossible to reach by phone. Their call line is a joke and will hang up on you at any moment. DO NOT WORK WITH TURO. They take a huge fee and provide almost no assistance. Their timeline for damage reports are too short and they do not look at pre and post pictures of your car.

3 years ago

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NO Denton, TX

Tried to rent a car from them however the Website and host post one price but when you try to book it there is a higher price all together. Calling customer service is a JOKE they don't speak English very well and wont let you reach out to the host until AFTER you pay for the rental. Scam on pricing last time we rented from them the vehicle we rented had been wrecked, smoked in and no working AC though we would try them again. HARD PASS

3 years ago Edited April 5, 2022

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jorge marques Rio de Janeiro, RJ

Be very carefull when you rent. Advertised price os much lower then what you end up playing. If you rent a car that hás not the turo insuranse you dont know how much Will be the depoist and the insurance value. Some diferent offers from diferent companhia are in fact the same operator. Very bad experiência with Miami rent and paradise that os the same company then Miami luxury Cars. Avoid then até all cost ....

3 years ago

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Dalia Belton Kissimmee, FL

turo has VERY POOR CUSTOMER SERVICE!!!! They have No customer service phone representatives only Chat & Emailing!!! The representatives don’t understand English!!!! turo will take Money from your account Months after your reservation is over & you can’t get any CUSTOMER SERVICE HELP!!!! Don’t use this company!!!! I give turo a 0 RATING, but they didn’t let me rate turo a 0 VERY VERY POOR CUSTOMER SERVICE!!!!!

3 years ago

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Sharhea Wise Colorado Springs, CO

This is the worst company even, it’s only for the host not the guest even though the guest makes the company, it’s a set up the host can say anything and Turo is going to believe them I wish I could give them zero stars. The host charge me 250 for smoking which I wasn’t. I asked for the policy on smoking and they give me only a written list through the chat, they are so unprofessional

3 years ago

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Jonan Gan

I created my account 2 years ago (pre-covid). I returned to it recently to only find it was "restricted". I contacted customer service support for help and they kept sending me an email saying that choose to uphold with restriction without any reason. I tried approaching them 3 times for help and this was thier response. Their customer service could not even bother.

3 years ago

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Cassie Hajek Blosl Sioux Falls, SD

Interestingly, I had a very pleasant experience renting from Turo. And my host left me a strong review. When I tried to rent a car one month later, Turo restricted my account with no explanation. I have a clear record, no driving violations for many years, so I tried to get additional information, but Turo would not provide this because their claim is that this process is propriety. I would not recommend this company.

3 years ago

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Tara Chiapelli Milford, OH

Turo charged me for an incomplete transaction. When the car was delivered they told me my paperwork was not complete. I was charged a fee and told it would be refunded once I rebooked in 24 hours. I rebooked and rented for 3 days, completed the rental with photos and all required documents. They refused to return my money for the initial “incomplete paperwork”. DO NOT USE TURO. They will trap you and double charge you for a technicality. I would have used a reputable company had I known they would double charge me. DO NOT USE TURO. They are not BBB BUSINESS!

3 years ago

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Tom Washington, DC

Do NOT rent from Turo. I rented a car for 4 hours and Turo charged me $500 then one month later, an additional $525 for additional alleged "damage." I never got in an accident. Keep in mind that a Turo Host has 24 hours to send in pictures of the car in support of any alleged damage claim that they file. So, the Host can drive the car around for almost a full day after you return it, then cause damage him or herself, and then file a claim that Turo will accept and charge you for. This company is a SCAM.

3 years ago

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Rob Gillispie FL

Booked a car two months in advance. Confirmed the day before. Land in Miami only to find that Nicole/Mocha had canceled my rental while I was in the air. Now I have no car - but Turo graciously refunded me. Ummm, I need a car, not the money. If I had canceled last minute I would’ve been charged a huge fee still - why am I not given 150% or so when the host cancels on me? And! You can’t leave a review for the host when they cancel on you. So her “5 star” rating stays intact…

3 years ago

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Patrick

Incredible such a story! Turo stole $ 180 from me in one reservation. Everything is going very well, but 30 minutes before picking up the car, Turo cancels the reservation because my license is damaged. I had it checked the day before and everything was ok. They assured me that I will be refunded 100% since it is they who canceled. You know next, my email is blocked by their service and they are unreachable ... Do not book with these thieves prefer Hertz, Avis ...

3 years ago

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Jamieschultz4 Sunbury, OH

The place we picked the car up was not labeled and very hard to find. When we got home and waited about a week for my deposit to come back, it never did. So I emailed them and they said they would get back to me when they find out. Another week goes by and nothing so I message them again and they say they’ll get back to me when they hear back. 4 weeks more for by and over given up, but will never use them again.

3 years ago

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Tari Brewer Omaha, NE

If I could give them a 0 I would. Host cancelled trip 5 days before trip which normally you could find another car but it is Christmas. Yes, I could find another 7 passenger vehicle but at double the cost. Now trying to get a refund is a oke, you get bounced from person to person and maybe I will see the money, I will call my bank and cancel the transaction. Do yourself a favor and NEVER rent from this company, stay with a reputable car rental company. Live and learn. NOT AMAZING, TERRIBLE

3 years ago

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Benjamin Snead

This company has the absolute worst customer service. You need to speak with a supervisor and they say it will take 7-10 days and you won't know when they are going to call. If you miss the call, since we all have lives, you will have to call back and wait another 7-10 days for a mystery call date and time. Who does business like this??? It is obvious they care very little for customer satisfaction. Before this incident I told people to use them all the time. Now I'm telling people to find another way.

3 years ago

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Tim Spencer Fremont, WI

Sketchy company. They make you go thru all the verification process (mine was fine) then when you book a car, they do more checks and for me, said background not good. They should do that up front. Also force you to buy insurance, tack on trip fees, etc..By the time it was done, no price difference than the majors. Be aware and dont count on them. This was all directed at company, not a host.

4 years ago

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Steve Dortch Bedford, TX

My host promised to refund one day’s rental due to a maintenance issue. After they didn’t do that, I contested the charge with my credit card. Turo notified me that was against their policies and suspended my account, even though there is clear evidence in my message thread with the host of the promised refund. I won the credit card dispute but still Turo won’t reinstate my account, Their business practices are very underhanded. I suggest avoiding renting from them at all costs.

4 years ago

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Joel Hunter Kelowna, BC

The rental portion went well, fortunately I had a great car owner, very nice man. The problem arose when I had to claim on the insurance because while parked in a parking garage the vehicle next to me opened its door and scratched one panel. Turo charged $1500 to my credit card and won't answer emails, phone calls or messages. Even the owner of the vehicle agrees this is 4 x higher than it should be. Be warned turo claims department is terrible to deal with

4 years ago

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juan esteban galindo Herndon, VA

you guys should allow people over 18 years old to rent out cars or what's the point of having a license? very disappointed with your policies and as I customer I wouldn't rent a car on the platform knowing that not all adults can use it.

4 years ago

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Ajanaee x Tallahassee, FL

Turo is a great app that connects you to several rental vehicles in your area. The app is user-friendly but Turo should offer better rates for individuals who are under the typical rental age.

4 years ago

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Brit Curry Ellicott City, MD

Absolutely Ridiculous. Horrible company. Rented a car (for 4 days) that broke down 3 hours after I got it leaving us stranded in the middle of nowhere for 5hours. Had to rent another car, then after all said and done they only refunded me back for 2 days. BS!!!!! Will never use again, and will definitely be telling everyone I meet to never use this service!

4 years ago

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Eric Montreal, QC

Things might be good, unless you was caught in an accident, no matter you are at fault or not, EVEN IF you purchased a PROTECTION PLAN from Turo, as they states : "The primary Guest is financially responsible for ALL Physical Damage or theft to the Vehicle, as well as Related Costs. The primary Guest is financially responsible REGARDLESS of who is found to be at fault for the damage. "

4 years ago

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Beverly Taylor Tallahassee, FL

BEWARE! Turo requires an absurd amount of money on top of your host fees and deposit. The trip fee is ridiculous and this makes renting with Turo very expensive. There is no way to speak to anyone on the phone. All billing questions are done by chatting messages. If your host cancels hours before then you out that money until its refunded up to 80 hours later. This is a horrible company.

4 years ago

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Vic Cast Spring, TX

DO NOT RENT FROM TURO!! I rented a car in Florida.. 3hours into 3 day trip back wheel tire blew and shreeded! NO ONE would touch car or had tire to replace it.. due to Maserati GrandTourismo... it was towed back to host. They had the nerve to charge me a full days fee 230.00+.. it cost me more to get a replacement car and ride near Key Largo!! YOU HAVE BEEN WARNDED! AND THEY WANT ME TO PAY 220.00+ FOR REPLACEMENT TIRE!

4 years ago Edited September 14, 2021

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Rebecca Phillips Raleigh, NC

Watch out folks, Turo is a scam waiting to happen. Don’t even think they will follow their own policies and procedures, beware beware beware!! There is a reason the Better Business Bureau has rated them an F. They will try to charge you for a ledge damage to the car no matter how many pictures you take that show that there was no damage. I will never rent from this car company again and would advise you all to do the same.

4 years ago

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jen vertone Jackson, WY

For a short time I was a host on Turo. Had a bad experience with a renter whom returned my vehicle in horrible condition. I’d reached out to Turo to have the renter pay an additional $30 cleaning fee and follow their requests with providing over 60 clear before and after pictures depicting the issue. They denied saying I did not provide any evidence of the issue.

4 years ago

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Lhundup Thonden Toronto, ON

I give Turo no stars after I spend… I give Turo no stars after I spend hours texting them for the account issues. First they have information about my last year trip and now when I want to rent the vehicle I need to go through series of verification process over the internet. After providing my drivers license and photo they want my credit card info. I asked for the manager and agent refused and said she can send me an email so I can send my cc info but after end of the text, there was nothing from her. This company has no credibility. I give no stars and I am out!

4 years ago

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Stetson Hohman Heber, UT

I booked my first trip with Turo last week and this week they emailed me saying that they took the liberty of canceling my trip without my consent and that I could use the money I had paid them to cover some of the cost of another car and then pay them more for a similar car. I would NOT recommend Turo. I have been on their call waiting for the last 45 minutes and am considering just hanging up. They are not trustworthy and have horrible customer service. I definitely will be reporting them to the BBB.

4 years ago

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Jenny K Sacramento, CA

Renter's beware. Not a great company to deal with overall and very limited customer support. All phone calls are routed overseas with the only other option of chat or email support which is minimal. Not ideal if trying to resolve a claim. Aside from that, renter's should be warned: prior to using the vehicle, make sure to inspect every inch, top to bottom with before and after photos and videos, or you will pay. Some hosts are out to scam! Never again will I use this company for a rental. Absolutely terrible.

4 years ago

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Josh McCormic Wylie, TX

The only good thing I have to say about this company is it was easy to sign up for other than that it’s been a absolute horrible experience. This is my first attempt to rent from Turo and I say attempt because 5 times we booked and paid for a rental and the host canceled every time. If you choose to go through this app hopefully you have better luck than I did I will never use this app again

4 years ago

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Ken Rogers Lake Forest, CA

I should have just rented from a real company! My Turo Experience was terrible. Got ripped off for a $200 fee by the Miami FL based renter Karina G. They listed my return at 10:00 PM. I told them that was wrong and my return time should be 4:00 PM. By 10:00 AM they charged my credit card a $200.00 fee. The airport pickup was a fail! I had to get an uber to get back to the airport on the return day. I felt like I was renting a car in Tia Juana Mexico. Not only will I never use them, I will never rent from Turo.

4 years ago

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Very Unsatisfied Customer Portland, OR

I had a very negative experience with Turo. I would caution those that are considering Turo as they are a very small, new company and are therefore more reactive to sensitive situations more than proactive. Also, they have a certain host, Christopher, who I would caution about as well. He seems nice enough, but he cannot be confided in and will stab you in the back if given the opportunity to suit his needs.

4 years ago

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James Roberts Wheat Ridge, CO

Beware. The TL;DR is the vehicle we rented had 2 very unsafe tires. The belt on one blew on the highway, and one had less than 2/32" of tread. Both were verified by experts in writing at Goodyear. We were forced to replace both tires on our dime -- and now both Turo and the owner refuse to repay us. Turo's support org. is the worst we've ever experienced at a tech company by far and is genuinely unhelpful. We provided Turo extensive documentation on all of this but they would not rectify the situation in the first 10 attempts, and never even got an apology.

4 years ago

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host ,

DON'T RENT YOUR CAR ON TURO My vehicle was stolen by a guest. It was found 16 days later by the police and the car was water damaged. Turo never answer my calls after that and after 20 days someone from the claim department called me to tell me they will not cover my vehicle. THIS IS THE MOST REDICULUS THING I HAVE NEVER HEARDS. Thank God I have my personal insurance.

4 years ago

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Craig Buchanan Peoria, AZ

Beware of becoming a Turo host. They talk a good story and I was getting decent income from renting my car on their site, BUT when a renter wrecked my car they have weaseled out of paying my claim . I'm left with a wrecked car on which they collected insurance from me and the renter but won't pay the claim. The sales rep who was courting me now says he won't help, they won't communicate with me and now I research it I find out that this is pretty common behavior on their part. NOT WORTH IT!!!

5 years ago

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Kraig Nicolls Coronado, CA

Turo started off strong and now has switched to unethical business practices. After renting a car that had a part fail and the owner agreed it was no fault of mine. Turo decided to open a claim and come after me for close to $1500. They blocked my contact on Turo app from the owner of the vehicle. They have also buried online reviews calling them out.

5 years ago

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tanesha jackson Antioch, CA

My experience was good. I only had one problem with the vehicle the air conditioning didnt work and we went on a family trip with kids and my mom so that part was a bummer

5 years ago

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David Schmitt Racine, WI

Turo is a great, cheap means of car rental that gives you all the amenities of big car rental services in a much cheaper and more personable manner.

5 years ago