Turo

Smooth, professional, simple and fast. Will highly recommend for anyone who is in need for a affordable car short or long term, great business model for sure.

I rented a Tesla belonging to a man called Zoeb. After giving him a 5-star review, the next day (and after the 24 hour charge period) he then claimed a $50 surcharge stating that I brought the car back with a low battery charge. The fuel in a Tesla doesn't even cost anything; so this is simply profiteering. And note, if you are renting an electric car and driving back to the drop off from a long way off, unlike a gas-fuelled car, you can't simply fuel it just before drop off. So BE WARNED. Expect to pay extra in fuel surcharge costs for an electric rental - bizarre though this may sound! Turo are only interested in supporting the vehicle owner since - as the provider of the asset - he is obviously more important to them than the renter. You should be aware of this too! Shame - the principle of this scheme is a good one but poorly executed.

I've rented my vehicle on Turo for two years. I have 113 rentals. On June 5 my vehicle went missing. Turo took no action to locate the vehicle. After six days of diligent research, I was able to contact the mother of the woman who did not return my vehicle. I found it abandoned 40 miles out of town. Turo then REFUSED to acknowledge or pay for any damage when I provided all the required proof. Both the owner and renter pay for additional insurance with every rental, but Turo declines every claim. They also implemented NO FEES for my stolen vehicle. They did not reimburse me for the six days my vehicle was missing. I have requested to speak with a higher up several times and they've refused to acknowledge my requests. They then kicked me off the platform.

very useful way to rent EVs and hybrid cars. Owners tend to be communicative and helpful. Cars have worked well. The system Turo has set up is well thought out.

Excellent service it a very cost effective way to travel other than the rental car companies. The process to get approved is a little intense but it is so worth it.

As a car owner, my experience with Turo has been horrendous. One of the drivers that rented my car was in an accident that caused significant damage to the front of my car. I chose the insurance plan in the middle, which provides for essentially total coverage in the event of an accident. The accident occurred on May 8, 2018. Turo assessed the damage using the pictures submitted by both myself and the renter. Because of the extent of the damage, they referred my claim to a third party called David Morse Associates. The claim agent at David Morse Associates has been absolutely terrible, non-communicative, took several days to get back to me, and then all together stopped returning my calls. Turo customer service was polite but essentially didn't lift a finger when I told them that the claim agent at their third party was completely unresponsive. Eventually, the claim agent arranged for an appraiser to evaluate the damage to my car. That took several days to occur. The appraiser took a few days to return the estimate, at which point the claim agent was supposed to arrange a tow for the car to a repair shop of my choice. That also took several days. The car was finally towed to a repair shop this Tuesday, but it has now been 23 days since the accident occurred and the car has still not been repaired. Their process for handling major accidents is completely inefficient and essentially leaves the owner without any means of transportation. With the middle insurance plan, they're supposed to cover Uber/Lyft rides, but there is a limit of $30 a day, so if you need to travel somewhere far, you're out of luck. Please, please heed my advice and never use this service as a car owner. From what I have now read online after my experience, they're equally awful to renters. This company is not going to survive the way it treats its customers.

Customer service agents should be trained more in regards with call handling time. Also, give them more access on the program, not just picking up and transferring calls. For Billers, add more people, it takes forever for someone to pickup calls.

The only thing I wasn't happy with was the extra charge for extension. It just seemed quite high. I definitely understand the need the car and prices.

Customer service support is awful, they asked me to hold for “2 minutes” when I was stranded on the side of the road because the car I rented had a radiator blow out. The hold was actually 43 minutes and my phone died so no only was I stranded without a car but also no phone.

Avoid Turo. You will lose your money. I rented a 2014 car with 40K miles. When I went to pick it up, interior was covered in dog hair, littered with french fries, toys from kids, and several personal items. I asked owner to clean it 3 times, and even after that it was dirty. I drove it for 100 miles when I heard a high whine from engine. I pulled over, tried calling Turo for support, Zip. no response, no emergency service. Called car owner, his focus was to collect late fees. Turo charged me $700+. You will not find on Turo website the Terms. They are better explained here. Be prepared to pay $800-$1000. It is a good scam for car owner to get their lemons repaired by you.

Great experience renting from Turo, the car was much nicer than any rental we could have gotten from a national chain for the same price. Easier booking/pickup/dropoff too!

Wow, for those who are new to Turo, please know that this is a start-up company and boy do they have A LOT of work to do! Here's my experience... I booked a car from Turo three weeks in advance. I texted Aerika the person who I was renting the car from and informed her that there had been a delay and that I would text her as soon as my flight took off. "Which I did," and she replied back saying that the schedule would work out "perfectly" because she had a doctor's appointment that day as well. My plane was delayed 40 minutes and Aerika gave me a specific location to meet where I could pick up her car and key. I called multiple times and texted her multiple times asking where she was! I waited at the parking lot one for 15 minutes until she finally answered my call. Aerika then tells me that she was not there and that it would take her THREE hours or more to get to the LAX airport! Then, she tells me that I have to go to the customer service center, which was located on the opposite direction of where I was, and I had to pay for a Lyft to customs hotel where the Turo service parking lot was located. When I got to the parking lot, there were three workers there and I was the only customer in that parking lot and no one bothered to help me rent a new car!? Whenever I asked a question they just shrugged their shoulders and walked away. In the end, all three workers walked somewhere else because they were obviously annoyed that I was asking for help... I was shocked at how disrespectful and careless they were when I really needed their help - especially since I was a new customer. I got tired of waiting around and decided to call customer service. The customer service line for Turo is absolutely AWFUL! When I finished telling them what had happened, they told me that they would "call or email" me back on how they can help me rent a car. I waited 40 MINUTES for a callback!!! I answered the call and they were trying to make other offers, but I needed a car to rent that was available in the parking lot I was at. Then again, I was told that I would receive another "call or email" back for further assistance!! At this point, I was so frustrated that I wasted three hours of my vacation time calling and waiting! Get this... my last call ended at 5:20pm and I received a call back at 6:30pm!!!!! Who in the world is going to wait around that LONG??! Especially when you are on vacation! In the end, I canceled everything and was told that I would receive a full refund back within 3-4 business days and still after a full week; I have not received my money back yet. I was also told that I couldn't receive a refund for my Lfyt ride there because I was no longer renting from them anymore! Do not waste your time! Turo is slow and very unorganized. And please do not rent from Aerika, she is very irresponsible and not trustworthy! Rent at a company that is more reliable and a company who can serve new or returning customers with better customer service. I will be closing my account as soon as I get my full refund!

This company is pathetic. They have requirements and don't even state what the requirements are. They state i don't meet "auto insurance score" requirements, but do not tell me what my score is, what reason i don't meet those requirements, and what their own requirements are. I have never had an accident, never been charged with a DUI, wreckless driving and had any insurance claims in 14+ years of driving. Other than speeding tickets (that have not even costed me demerit points), my record is clean. I rent cars through other companies on a monthly basis, this is by far one of the most pathetic services I've come by.

Turo is a great idea states that they would love to welcome everyone to turo community which is not true . They only welcome people they chose and they have a right decline or cancel anybody's membership without telling reason . This opens a huge door to them so they can discriminate the people ! I first sign up turo in December 2015 using my facebook , to protect my privacy I was using a nick name . Anyway I signed up and listed my car successfully . After receiving first request guest asked if she can pick up the car early. Happily accepted her request and finished first experience positive with turo also received great feedback from guest . Since 2015 time to time I rented or paused my car . Everything went smoothly and I still received positive feedback from guest . Even there was guest returned car after driving over 1k mile . Since it I was new to platform I was not paying attention. I even droped guests off to airport or their location when I am not obligated to . Reason I was doing this turo was helping me and I was showing appreciation . Early 2018 the company I worked for bankrupt and I ended up without a job with 2 cars for me and for my wife . No way we could afford to pay both with only one income . I was thinking to return the car , It would ruin my credit there is nothing to do when you do not have options . So turo was a great idea for me to make car payments at least for one. No income is expected . Math does not lie when you put all the fees like delivery and drop offs you really do not make extra money . If you do not do deliveries you do not have a lot of chances to rent out your car. So I listed both my cars , always available with great delivery options , less money was better than no money . Everything was going well . I even received trip requests 3 am in the morning or guest's flight was 4 am in the morning even their trip was ending 10 am . My entire trips received 5 start review and feedback. I brought all this afford when I did not have obligation to do so . Again it was appreciation since they were helping I was helping them . Here is my negative experience begins . My both car ended up in trip and I promised my 5 years old son for an event on Sunday . Since my both was on trip and after checking Uber costs , I was thinking renting a cheap car for a day would be great idea. Since my profile showed I approved to drive I successfully made reservation . And since I used my nick name on facebook to create an account , I contacted turo support to send them my driver’s license picture and show my name . Answer I received take my picture with my driver's license which I did . Respond I receive was my account is going under brief review , they told me to complete my trip return my car and contact them. Trip ended successfully I contacted them to clear things up . Two days after I received an email stating they cannot welcome to Turo platform after completing 20 trips with 5 star reviews. Apparently the deactivated my account while my cars on rent . No any access to platform . My frustration started here since one department in turo does not aware from another. I was worrying for both cars how to get them back , contacting guests , file a claim if there is damage ? Instead of contacting guests I tried to explain them my cars were on trip . Funny part during this I was not able to see my profile web page was saying account deactivated my cars were still appearing in search and available to rent. Next morning I saw my account was active again , during this process my car rented for 1 day . After picking up one of my car I saw my cars were unlisted by turo . During this time as well they give me option to appeal my decision and submit them my appeal . Everything they asked was attached in their email . Anyway last Friday I picked up from another guest which is convince his uncle to rent the car for him . Nineteen years old kid was wiping car around damaged rim and left the car with dirt food smell and oils around the seats , foot print on dashboard and doors. To make their community safe and smooth I tanked guest shake hands upload trip pictures next to guest and went to nearby gas station to take pictures and submit Turo . It does not make sense to talk to guest when I have option. Here and there between a lot of trips I never had dirty car returned everybody was kind and returned car clean sometimes late sometimes with over mileage . No issue all guest were agree no problem no claim could not fix . Last guest drove the car over 100 mile then what he supposed to drive . I kindly requested reimbursement for over mileage and tolls . Nothing more nothing less. I received an email stating sending them before and after trip dashboard images . Sure I sent over. Why we are uploading them on the app I really do not know why . Also I made damage claim . Claim department stated they cannot accept my claim since before and after images are not clear . After reading reviews on internet I let the claim go . I will wait Apple to improve iphone 20 maybe that phone may take clear images for safe and smooth communities like turo . Anyway I received an email they cannot approve me on platform while I was waiting for my reimbursement request from their safe and smooth renter . No answer to my emails they completely cut my access to platform after all 5 star reviews . Two times I had to give my car with person holding temporary driver’s license . How great their system is working those people’s account is still active even if it is conflicting their requirements They want to help community like their founder Shelby C. needed help during his road trip . Here I need help . So they do not want to help community they just want to help their bank accounts growth . Since their CEO Andre H. knows better than everybody If people can not sell on eBay they are allowed to shop or Amazon . People do not approve to drive should host their car . Or listen the founder of Alibaba Jack M. “ when you have billion dollars it is not your money , it is society gave you trust “ . These days celebrities one tweet causing millions of lost in stocks . Or even listen to founder of uber Travis K. he hired people with small criminal background stating “ Everybody deserves second chance “ And last thing you do not would love to welcome everyone on your platform only people you choose . So please spend small afford read another reviews beside Trustpilot because they are disaster .

I rent two of my personal vehicles on Turo and I'm calling it quits. If the renter reserves the vehicle and there are NO CHANGES or any issues whatsoever, the experience can be okay. That said, Turo support... No, wait. You can't call it support. Let's call it Turo Non-support is atrocious even on its best day. Let's start again...Turo non-support is for all intents and purposes is non-existent. The only way to talk to a human being is to navigate the call tree and select the "We have a roadside emergency and somebody is dying" option. Funny thing is that poor fool on the other end of the call accepts all questions because they know where is no other way for renters or guests to contact Turo. And yes, the support is offshore and the agents have zero ability to help and all they offer is "We're so sorry". Latest issue is they don't have agreements in place with airports and airport security will hassle/ticket/ban hosts from using the airport and renters get caught up in the scrimmage. This unfair to renters and hosts and it's one more example of a company obsessed with profit and not caring one whit about the people that keem them in business. I'm not a fan of the bigger rental agencies, but as a Turo host, I don't use Turo when I travel. And that should tell you something. GREAT concept. Abysmal delivery...

I had over a dozen successful rentals from Turo until they randomly put my account on hold for "periodical review." I sent them my documentation and they stated I needed to renew my ID as it was cosmetically damaged. There was only a tiny scratch on it and it could be read perfectly. This was a frivolous move on their part. I eventually got my new ID and they took two days to review, only to eventually say my membership is now declined and the decision is final and they will give no reason. I don't think they have any reason, because I have a prefect review rating, no traffic violations in my name, and absolutely nothing else that could make them revoke my membership. I have never encountered such a miserable and staggeringly awful experience with a customer support team.

This is a HORRIBLE company. ALL THEY CARE ABOUT IS TAKING MONEY FROM YOUR CARD. They do not care about the customer, they will use any loophole or opportunity to extort money from you if anything goes wrong. The driver claimed there was a minor scratch to the rim and they charged me $320. They did not tell me what is was for, if I was buying a new rim or fixing the old one. The customer care guy kept harassing with threats of setting up a collection claim. Felt like I was being defrauded because we had checked the car with the owner and we left. Later the owner sends pictures of a scratched rim, and I didn't take any pictures. I have no proof other than what they said and an unverified picture. I could not conduct my own investigation because they claimed they had already paid the car owner. From a $59 rental they EXTORTED $393 from me. I can't hire a lawyer so they took my money. DO NOT USE THIS COMPANY.

TURO users beware! As independent business owner who supports the likes of AirBnB, UBER, Lyft, etc, I sadly presumed this company to be on the up and up. It was not. At first I rented a car no problem with the usual requests of a driver's license number, CC, insurance, etc. However, when I went to rent a 2nd car the same day I was returning a first, as they had no ability to do that online, and they do not have phone customer service, I simply thought what any consumer might, "create a 2nd account," same informations. Well this turned into a nightmare and I started to see the sham that TURO is and where all of its weak spots were. Firstly, they have no continental customer service. Its all outsourced. BTW, the 2nd account or 2nd car wasn't an issue as they simply asked me to upload a copy of my driver's license to which I did and then as the "review process" never finished, I started to inquire. Next thing I know is that they've restricted my account, albeit at first, not jeopardizing the one reservation already in place, and then they started asking for more copies of my Driver's License, a picture of me holding it up, a picture of the original credit card and then when that wasn't good enough? And keep in mind, this is hours and days going by nearing my original trip, they wanted copies of my insurance card, a utility bill, proof of employment and on and on and on. The end of this story is that they cancelled my account, they cancelled my original reservation and gave no explanation as to why after supplying basics, I was now not allowed to rent cars. The moral of this story? I went online and rented not one, but 2 cars from Enterprise is 5 minutes.

Don't become their next victim. DO NOT USE TURO and DO NOT USE ZACH for your next car rental. They do not care about you or your safety. They delivered a car to us with a nearly flat tire at the busy Denver airport. We were unaware and had no choice but to drive out of the airport as the police were literally yelling at us to stop blocking traffic. Who thinks to check tire pressure before accepting a rental car? Soon after exiting the airport it was clear that something was wrong with the car. It drove like a car with low tire pressure. I thought it was just windy out. We were on a busy highway, in unfamiliar territory, at 10 o'clock at night, and we were not about to pull over. We got to our destination and saw that the rear passenger tire was low. The fact is they delivered this car with a damaged tire. We have it all documented, including photos, and we saved the tire as proof. I texted at least three different numbers first thing in the morning, with no response. I left messages with their valet service and told them I was tired of this and asked what am I supposed to do. When they finally called back I was told they were going to come get the car, and what was my address. I wasn't comfortable doing that without talking to the owner or Turo so I called both. It is impossible to talk to a human being at Turo. Its all text/email crap. Then I finally got through to the emergency line and they said they can't do anything until I get the owner's approval, and that I needed to text/call the owner, Zach. When I finally reached Zach his immediate response was to reprimand me for driving the car for thirty minutes on a "flat" tire. SERIOUSLY?? Then his solution was that he was going to have it TOWED thirty miles away to "Discount Tires" at a cost of $250 for which we would be responsible to pay. In addition we were expected to accompany the car and pay for the repairs. Incidentally there was a "Discount Tires" store less that two miles from where we were staying. I cancelled the tow and got yelled at for that as well, and they threatened to charge us a tow-cancellation fee. We ended up taking the car to Discount Tires ourselves and paid $200+ to replace the tire. Apparently the tire was damaged in a spot on the tire that could not be plugged. So instead of being concerned for us and our safety and taking proper responsibility, they choose to respond with hostility, threats, and contract mumbo jumbo about the contract we signed. We contracted for a car in good condition that was safe to drive and they DID NOTdeliver. The owner, Zach and Turo owes us $200+ for that tire. I'm quite sure we will never see it. I don't care if I get a bad review from them as I will never use Turo again. I have used Turo several times in the past and my reviews have all been good. That is over. Zach and Turo ruined it. DO NOT USE TURO. DO NOT USE ZACH. Edit

We tried it on Thanksgivings for a last minute trip planned and because almost all other rental services were closed. We didn’t want to drive to nearest airport to rent as it was bit far and explored Turo. I must it say it was a bad decision. We rented 2015 Honda Odyssey and it costed us total of $350 for 2 days. Rental price was $82 per day before app service fees and taxes, but the catch was that it allowed only 150 miles maximum each day and each additional mile was charged at the rate of $0.75 per mile. We had to drive close to 170 miles additional and it costed us nicely. Every rental car Company would give you unlimited miles but not Turo! Yes, we knew of these charges while renting the car but we had to rent as their was no other rental option available to us. Rent from Turo only if price is not a concern or no other option is available. Bottomline, they are extremely uncompetitive and i’d not recommend them unless case of emergency.

Do not ever ever rent from this company. You'll truly regret it. We had gotten into a car accident and it turns out the tire was rotten. We tried to argue that we shouldn't be paying any out of pocket expenses because it's the owner's fault for not taking care of their car and tires. We could have almost died due to the rot on the tires. We had proof and a tire inspection done as well. However, Turo didn't even listen to our side of the story and charged us right away for the damages. The owner himself didn't even care that we almost lost our lives due to his carelessness. AVOID THIS COMPANY AT ALL COSTS.

I can only warn everyone NOT to use Turo and avoid a similarly horrible service experience that I have undergone!! For a trivial service incident, that is changing the name of the person to pick up a rental car in Santa Monica from me to my adult son, Turo requested, in no less than 10 mails from 4 different "service" agents, a copy of my original mail with the rental contract, a copy of my passport, a picture of me holding this passport, a copy of my drivers license (front and back), a picture of me holding this license, a copy of my credit card, a copy of my son's passport, a picture of him holding this passport, a copy of his drivers license (front and back), a picture of him holding this license. But guess what: Even though we sent all this stuff, they still did not get it done. Not in three days. But it gets worse: In a long phone call, yet another "service" agent asked for us to cancel the first booking, free of charge, and re-book it under a separate name - which we did. Yesterday, three weeks later, I find both debits on my credit card account. Needless to say, again there is noone in charge, noone with decision making authority, just a bunch of bedlams in the call center who are as incompetent as friendly. I have now asked the credit card company to simply return the debit. My conclusion: Stay clear of booking with Turo...!

I signed up with TURO and leased my Audoi A8L within 2 days for the weekend. I received this message from the person whom I received a confirmation on thru TURO and gladly said he could pick it up early, within an hour of hime picking it up TURo sent me a cancellation. Needless to say that TURo hosed me on the 2 day rental even though i called them 6 times to make sure everything was cool. Hi, Ward. I was trying to book this through the app yesterday but was having a lot of difficulty with it. I was trying to see if I can get the car by 1 PM today if possible? But the app is now telling me that I need to give you at least 12 hours notice ? would it be possible to pick it up before 4:30 PM and around 1:00am today? Because that is when I will be arriving at the airport today. Please call or text me thank you. (202) 569-0266. GD V.Friday, October 20, 4:51 AM CDT GD V. Member since October 2017 GD V. Phone number verified Email verified RESERVATION #2354619 DO NOT Trust TURO or any of their representitives.

Telling this story hope you read before you think it’s a good idea to rent your car true turo. I have been renting my car true turo since January 2017 till August when my car was stolen by guy name Christian. Christian didn’t have valid drivers license, I guess turo doesn’t care about that, when Police recover the car I found damage on my car in interior multiple cut on the leather exterior dents and scratches mechanically car piling to the right side. So I summited the damage and turo got back to me saying that they will pay only for one dent on back of my car but not for the rest of the damage.. To fix my car is $19000 they offer me $726. And one more thing read the terms and conditions you can’t take TURO to court only arbitration I know that now. So now they not going to pay and I stack with damaged car and no I can’t take that guy to court cos he is junky. Hopefully that will change your mind renting your car true turo.

I drove one of their cars from San Francisco to Sonoma for a wedding. The clutch failed on my way back across the Golden gate Bridge. They are now charging me over 2000 dollars because I broke the clutch!! I did not abuse the car in any way. I actually owned 2 minis both with manual transmissions and drove them over 200,000 miles between them and never had to replace a clutch. But with Turo if it breaks while you are driving it.....you are on the hook! Maybe you should have your mechanic run thru the car before you risk renting from this scam operation. I wish I had gone thru a real company. Lesson learned

Totally love Turo! Makes renting out my cars a breeze! Always meeting new people is certainly a plus... it’s jusy so much nicer than your regular big box rental company

Stay away! I registered with Turo and received a welcome, reserved a car and received confirmation using my credit card with the charges made. Then I received an email notifying me that my reservation had been cancelled. I contacted the owner of the car by phone, who was very pleasant and indicated that he had not cancelled so to call Turo Customer support. I then received an email saying that my account had been "deactivated", and after a call and two emails, was in effect told that they had the right to cancel and could not disclose why. I have not had a driving violation, my credit is excellent and I have no idea why it was deactivated after processing my payment. Now I await a credit within 3-5 days. A friend had the same experience. We are both over 60, which I hope is not an issue, but TURO lost two customers and I would strongly advise against using this company.

Totally unethical company with bad customer service. First they provided the membership and when I tried to book the car and waiting to hear back from the owner, they suddenly deactivate the membership. They don't even tell you the reason. I have completely clean driving record, got high-end insurance and their response is: "Thanks for reaching out. We have carefully reviewed your case and our decision is final. Per Turo policy, mentioned in our previous email, we are not able or obligated to release the details of our review process. Please note that further communications from you will be read, but not responded to. Best, Turo Verification Team

Was told that I am unable to rent with the company. I emailed asking why, and was only told that I don't fit the requirements for renting. Emailed them again asking if there was something I could do in order to fit said requirements, and was denied an answer. The only answer their customer support could give me was: "Thanks for reaching out. We have carefully reviewed your case and our decision is final. Per Turo policy, mentioned in our previous email, we are not able or obligated to release the details of our review process. Please note that further communications from you will be read, but not responded to." I'm assuming they can pick and choose who rents, because I was told they are not able to release their review process. Bad enough they don't tell you how you can become an eligible renter. What a load of crap.

I reserved two cars for my upcoming business trip. 3 days before my trip, the owner cancelled my car. No biggie right? I got a message from Turo saying it was cancelled but they were there to help! Just respond to the email with the car you want and they'd get it worked out on your behalf. I did that and heard nothing.. 1 day goes by...nothing. Day 2, still nothing so I call. The customer service agent was not at all helpful. Took my phone number and told me that a reservation agent would call me. That NEVER happened. They are supposed to refund me the money and I can't rent something else until they do. Worst customer service ever and it''s not worth the anxiety!

BE Very careful about using this company over other rental services as what happened to me. I had rented a car a month in advance for a trip, then a few days before the trip, I get a message that my car has been canceled. The owners reason because car needed maintenance., This really messed up my situation as all rental cars were not available at the time because of a special event in that city. Turo doesnt hold the person renting vehicle out accountable, but i read that the renter is fined if they cancel, " what bull is that". Stay away if you can, better and more reliable options out there.

Although I understand that some circumstances may occur so a rental cannot be delivered as paid and agreed upon, the customer service that followed the last minute cancellation from Turo is totally unacceptable. My girlfriend and I arrived at the airport at 4pm and since we had not heard from the car owner we tried to contact him one more time without success. We then call Turo so they could also try to contact the owner but they were also unsuccessful. All they offered us is a refund, a $50 credit (originally $30) and 3 alternative rental options (received by email later when we had no access to internet) that were not only much more expensive or completely unacceptable but required us to wait at least 3 more hours (past 8pm) when we already only had 4 days vacation and none were available for the full period required. The customer representative showed no understanding or will in solving our situation. All he said is that the best he could do was to give us the credit and he forced the conversation to end. We then had to fall back on the car rental from the airport and most companies were sold out. Only 2 companies had some car left, the first one quoted us for $700 USD plus taxes and fees (as opposed to the original $120 booked) for a Chevrolet Aveo, that is how compromising and costly it is to rely on a rental from Turo and having to revert to last minute option. After waiting many more hours, we were able to secure a car for over $500 CAD for a 4 days rental. At the very least, Turo should offer fair and safe options for customers especially when they are traveling in another country. This seem like the only reasonable business model to succeed in such a market.

So, I tried to rent a truck from Turo for my daughter's SuperCon trip next week. I'm on crunch time so I'm desperate to get this over with already. I tried, whenever I had some downtime, to rent from them, either a truck or a mini van to transport all of her artwork and all of her equipment via their mobile app. I continued to get an error message from their app stating that I should call customer service. Well, finally, when I had a little bit of downtime to contact customer service, I was told by their automated system that I couldn't speak to a representative and that I would have to communicate via text. Another bummer. I did as I was told by the automated system and I texted a phone number they gave me. I texted them with my concerns and I let them know that their application was consistently crashing. I did get a response back but the only response I got was that they would not be able to rent me a vehicle through their company. Of course, naturally, I became upset because I have never rented from them before and I was wondering what basis they had for determining that they could not provide me with service. I expressed to them via text that I was insulted and that I wanted to speak to a supervisor. I still could not wrap my head around why they wouldn't rent me a vehicle. I explained to them that I wanted to speak with a supervisor. After a couple minutes they responded that all determinations that are made by their team are final and that they would not be responding to any future text messages from me. I've never been so insulted in my life. What kind of customer service is this? I will be writing as many reviews as possible to share my experience. Went on their FB page to write a review and low and behold... no reviews section. How convenient.

I created an account on Turo, and rented a car. Several hours later I was notified by email that they had cancelled my reservation and closed my account. I wrote back and forth several times with them, and they refused to provide a reason or allow me to make any changes in order to comply with their secret policies. It took me a lot of correspondence with them, and asking to have my account reviewed by a manager, but finally I was able to submit additional verification of my identity and have my account reinstated.

After renting a Ford Mustang with Turo app during my stay in the USA, there were an entire list of unauthorized charges on my credit card account with diverse excuses. Ihave reached out to the support team whom have decided to resolve the issue in favour of the renter, Ms. Jackie. Though my experience with the car was great, the app gave the owner access to debiting my card whenever they wanted for whatever they felt appropriate. I have now contacted Mastercard who will take care of the Charge Back and resolve this issue directly. As a customer of Turo, whom I have handed my security details (Credit Card and Personal information), a terrible customer service and no safety of trade in this platform. Will continue using official and trustworthy car rental companies. Don't recommend this service to anyone who wants to travel with peace of mind. Thank you. Regards, Tercio Borba

I was prohibited from renting from Turo after one rent. The car owner was very happy. Turo said I used the car for business purposes because I took it to a place where I needed to do business. I questioned this and Turo support said I was OK to rent again but they never lifted the ban. Turo support is impossible to reach and only sends out form letters (E-mails) to questions after a several day delay. I have sent them copies or THEIR E-mails but they don't take any action on my problem. You can NEVER contact a live person for help. It is kind of scary. What if you rented a car and something went really wrong and needed to get some help?

HIDDEN TERMS - HORRIBLE CUSTOMER SERVICE Turo is a great idea, I've rented with them several times and have loved the opportunity to drive different types of cars. However I just had the worst customer experience with them. I rented a car under the terms "Delivery & Pick up Los Angeles International Airport". When came the time to get my car, I was told that I need to send a text message to a service that would send a shuttle to LAX and take me to a nearby parking lot. I told them this was not acceptable to me as I had a tight time commitment. I asked for a refund since this is an essential change of term and it should have been disclosed in the offer. Their response was to tell me I had no choice and to hang up on me.

Beware of Turo! I listed a car that I do not normally use and had a few smooth trips and Turo handsomely get their 25% cut. However, when issues happen, Turo stopped being handsome or helpful. The traveler who rented my car was stuck in traffic in city and cannot return the car in time. I, in a hurry to catch a plane, chose to be nice and told the traveler just to park the car back to where he picked up. Unfortunately, the traveler parked the car on other people's driveway due to negligence I presume. The owner of that house was nice and waited 2 days before seeing nothing was happening and called police and have it being towed. I, being out of the country, was unaware of the situation until I got back. I went through quite a bit of trouble getting the car back and reported the incident to Turo. However, it is just the start. Instead of trying to resolve the issue, the escalation lead I am dealing with, Luke, was trying everything to deny any responsibility and refuse to reimburse me. I provided all kinds of documents: tickets, receipts, registrations. What I got back after days of back and forth is cannot help. Main reason being it is not within the 24 hour time frame, which is the company policy. I am deeply disappointed. Within 24 hour or not, it is not my responsibility that cause the vehicle being towed. When we rent the car out on Turo, we form a contract with Turo. Instead of hold their end of contract, Turo is just denying of any responsibility. We trusted Turo and share our car on Turo when we do not need them. When things are well, it works well. However, if something like this happens, as an individual, we cannot mitigate the loss and is just screwed. I am here recommending all my friend and people beware. It is a big risk to list your car on Turo. The platform, contrary to what you might think, takes not responsibility.

I was a happy Turo user until my close friend, who I convinced to rent his Dodge Ram on here had his vehicle stolen while using the app and they're not taking responsibility. They cancelled the trip after he rented it because the driver was not approved to drive. The vehicle has not been returned and they did nothing. I am a witness to this transaction as it happened at our office and I believe they're at fault here. I hope they realize that their business is based on vehicle owners and if you don't protect them you will have no business. I will no longer rent my Corvette and Mercedes on this app until Turo starts backing the owners. Update... it looks Turo is stepping up to the play now. I'll keep you posted.

I have rented from Turo before in the past, and never had an issue. I went to rent again and received a message that I was unable to rent. I sent a message to customer service and they advised that they have to take additional steps to verify my identity and for me to send a picture of my license, a picture of myself holing my license and a picture of my debit card. I thought that process was weird, but I did so to verify my identity. After 3 days of not hearing back from anyone in customer service I followed up and I received an email that my membership was denied I replied back to the email, and asked the lady Paula Alcasid why was I being denied after reading the qualifications on their website, and I meet all of the criteria I have a valid license, Full coverage insurance, and over 25. She was very rude and advised that "Turo does not release the details of our review process as doing so would compromise its effectiveness". I then explained to her that this is not making sense, and that I would like to know what the qualifications are based off of since what the website states I meet, and at this point I sent her all of my identity information and clearly from the picture she could see that I am Black she came back again and stated that "We have carefully reviewed your case and our decision is final. Per Turo policy, mentioned in our previous email, we are not able or obligated to release the details of our review process. Please note that further communications from you will be read, but not responded to". I stressed back to her that I feel discriminated against, because there is no reason for me to be denied based on the qualifications listed on her website and the fact that they had me send pictures to verify my identity made me feel like this was a common case of discrimination. Also from reading renting a car through here is to the discretion of the owner of the vehicle and if that owner chooses to cancel the trip one hour before the trip they can do so which is unprofessional and unreliable.

If anything goes wrong, you are screwed. I actually caused some damage when backing out of a parking garage on the car I was renting. My fault, I know. So I had to go through their claims department, which was a complete disaster and cost me thousands of dollars, despite the damage being very minor. 3 months after the incident, I was shown an estimate that included parts of the vehicle that were not at all related to the damage I caused, which can be proven by comparing the estimate to the documented photos (for example, $500 worth of glass, when the damage wasn't even close to any glass parts of the car; front passenger side work, when the damage was on the drivers rear side). Yet, ten minutes after I received the request for payment, I got a second email threatening to send the issue to a collections agency due to "several attempts to contact me," though I had clearly received the final payment request that day. Though it was clear that damage on the estimate did not match the photos of the damage I caused, I paid the balance right away ($2,200!!!!) due to the immediate threat of this being sent a collections agency and damaging my credit permanently. The false claim by Turo that they had "attempted to contact me several times," and therefore had a reason to send this to a collections agency, was a grossly obvious attempt to get me to pay an unfair balance without the opportunity to dispute it. A collections agency, of course, cannot deal with disputes of this nature. Once it's in the hands of a third party, disputes about payment cannot be resolved. So, good job, Turo, you got me to pay over $2,000 for 2 small scratches by purposefully denying my rights as a driver and consumer. What's the commission Turo gets from renters screwing over their customers? Hope it was worth it.

I created an account and had a temporary Drivers License from the DMV. They suspended my account and said I had to have the actual license and they don't accept temporary licenses. That's fine. I got my California Drivers License in the mail a few days later and emailed their support team to ask them to reinstate my account and attached a photo of my drivers license. I then got an email back that I did not meet their qualifications and they were officially revoking my account. ??? I can't sign in. There's no other information. They asked for my Drivers License, I gave it to them. They declined my account? How does that make any sense at all??

if you own a nice luxury/exotic vehicle do not rent with these people. Last person to rent my own BMW 335 gave it back to me with scratched rims, broken Rear-Passenger tire, and also popped the F-Passenger tire and replaced it with a tire of a different cheaper brand than the one it previously had. Its been two months already, and although I have records of texts received from the renter the day prior to scheduled return admitting what he had done to my car. The agent I got made me go through a bunch of loopholes at first and then banished on me. She doesn't reply to the emails. I managed to get her number after calling support on the ResolveAClaim App and have been calling for the last 3 days and shes never on the phone; I've left voice mails but she doesn't get back. It is insane to think they already charged the renter 3 weeks ago $500 from his card which I assume was his deductible but yet haven't even gotten in contact with me. I also have Premium giving TURO 35% of my earnings in case something like this happened but its completely a rip off! As they do not seem to care for when these kind of situations take place and us owners are screwed. STAY AWAY FROM THIS COMPANY IF YOU CARE ABOUT YOUR CAR. Good articles are most like paid advertisement by these people to get you to think your car is safe with them.

Everything is great about this place until something goes wrong or the owner of the car claims damage. I rented 2 cars with the company with great reviews from both owners. Then the third car I rented all the sudden had a scuff on it, which I know I did not cause. My $50 a day rental turned into $1100, which was drafted immediately from my account with no follow up. Next they closed my account, providing 0 reason or notification. They do not make phone calls, give you warning about what and when they will drafting money, or provide options for how to contest the claim. It has been an absolute nightmare because of a scuff. Now I may not be able to pay school this semester, I am investigating small claims court and filing a claim against them with National Insurance Claim Bureau. This company is only looking out for themselves. Do not give them your account information. Go buy your own car instead. This company is design to scam money out of people.

Had a guy rent my truck. Hit something with the front, scratching off paint in quite a large area. Dented the back chrome bumper, ripped up a chunk in one of my door panels. Turo says the rear bumper is normal wear and tear even though it was right at 3 inches. It was on the step piece under the license plate which is only 3/4 of an inch thick vertically and the dent was creased 3 inches horizontally (like he backed into a pole). Backing into something is "normal wear and tear"??? Scratches I understand, to dent a chrome bumper is pretty evident of misuse. I took pictures of everything on at least 3 different occasions, while being bounced back and forth between claims agents, (one set of pics are the bunch I uploaded after the trip of all the damage),for some reason, the Turo claims rep(s) cannot access them. I was completely ghosted for exactly a month( I wrote everything down), Called and called and called. They always say that they have messaged the claims department and they will reach out. I did this 2-3 times a week for 4 weeks, and nothing back. Finally someone from a third party company calls me after I threatened to go to court. They are with a company out of San Diego (where I live) that is subcontracted to do the estimates. They asked me to send pictures..... I'd mentioned to the gentleman how long I have been waiting to hear back from someone and he said that the notice just came through 15 min prior to us speaking. I Sent over the pictures via the app that they had me download, and in three days, got an estimate. (Back up a little: I got estimates for $1680, $1750 and $ 2050.) They sent me an estimate to fix the paint in the front and up until I got the estimate, I didn't even know what they were even going to rule out. The rear bumper alone without being installed is $350. They Gave me an estimate to be all of $437, sent me a quick link to collect the cash and that was it. They must think that if they wave cash in front of peoples faces that they will just take it and run. Their labor rate was estimated at $40 an hour. WHAT? Since when? 10 years ago?!! I told them fine, Ill take my truck to where the prices are that low ( waisting MORE of MY time)... Nothing, complete silence. Here I sit, back to calling them again, being told that I will be contacted by this Dianna lady, and since then the site to collect my stingy $437 has timed out & I cant even collect that. On a side note: I just rented a car up in northern Ca, and the guy was telling me that a renter smashed his windshield on one occasion. He went through Turo with the claim, got $80 bucks out of the deal & after talking with the renter, he mentioned that he got charged $500. Wasn't even enough to cover the windshield, and Turo raked in some money on the deal. Turo has such a good thing going, wont be long before someone else sweeps in and shows a little more common courtesy to customers. You can see the good reviews right on this page are written by people they hire to do it. Just by the way they are worded. I mean c'mon...

This will be my first time renting from here and I am sad to say I am very very disappointed. As a previous reviewer stated if it too good to be true it mostly likely is. My husband and I booked a trip, we had to meet him to get the car, cool no problem. We called him the night before, we messaged and no response. The phone kept going to voicemail. Now to get to customer service was so annoying. They weren't open, I sent a email, auto response. Then we finally had to contact the emergency line to get to speak to anyone. The rep. called him no response, she wanted us to wait a little longer hmmmm no we have to be somewhere at 8:30 a.m. It is now 8:05 like come on. She said okay she understands, she will refund it. Happy ok good, we tried to get her name and reference number just in case something else goes wrong.She gave her first name, then she said there is no reference number but she will send a email. (no reference number to me is weird) then we asked for her last name nope she can't give us that and then she started rushing us off the phone. Received the email later and it has her FULL NAME ON IT, so what's the point of denying what we asked for in the first place?! Overall I'm just frustrated and annoyed. Never booking with them again. 2 stars because she did help, if I don't receive my money within the time frame I'm supposed to get it back this will go down to a 0.

As an owner with 400 rentals, I can promise you that Turo does not have your back. One recent example, I was 19 minutes late delivering a car 20 miles across town in LA traffic and the guy bailed on me. Rented a car from the Long Beach airport curb with no consideration for myself despite this being a community by all accounts and specifically according to Turo and he was allowed to even though I had already gotten there. The guy, Edward Levin of NYC is clearly not the kind of guy you want in this community but they are absolving him of the rental contract because I was more than 15 minutes late. I cannot believe that at the 16th minute all money and time spent on washing the car, driving in 40 miles roundtrip in LA traffic and all other scheduling and prep work goes away so long as the renter chooses to be a jerk. I also had a car stolen and they are purposely dragging out the loss claims process even though I'm still paying the car note and insurance. Also, I buried the lead, YOU DON'T MAKE A PROFIT. LOL. Largely due to their sizable fees for everything but also because the competition is brutal, which isn't their fault. Wish I'd never become an Owner on their platform.

I would strongly discourage anyone from using this service. They are asking for trouble with all of their practices. It reminds me of the old saying, "if it's too good to be true, it usually is". The number one problem, is the fact they charge your card, before you even pick up the car. And the book instantly option is a joke. To make a long story short, I have been unable to pick up the vehicle twice. Either the car had not been returned by the renter, the owner did not know when it would be returned. Basically, one thing or the other. But, keep in mind, they already have my money. After the latest incident, just yesterday, 03/17/17, I called my bank, to file a claim for a refund. If you are in the Tacoma, WA area, I would steer clear of car owner Shantale G. She is not serious about business. I don't know what kind of scams they have going on. The only reason I even give them a 1 rating, is because Customer Service was very helpful, during the first incident, and processed my refund, with a 10.00 credit. But even that is not enough. They really need to shut this company down. Once they popularity catches on, there are going to be an increase in serious issues, such as car theft, etc.

Loved that my host delivered curbside and appreciated their customer service team going above and beyond to help me out when another host wasn't able to be reached

I was very excited to use this new service to rent a car for my family's trip to Disneyland. The day of our trip, the car owner, Ivan, said he couldn't pick us up in the car at the airport so we would have to use the Turo valet service. That "service" meant that we would arrive at the airport at 9:45pm with two young children and wait for over an hour for their shuttle to take us to the off site parking lot which was 10 minutes away. When I expressed my frustration to him about this he cancelled our ride completely. This happened while we were on the way to the airport. Turo customer service was completely unhelpful. I will NEVER use this service again.