Name: Turo
Rating: 3.7

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Matt Webb City, MO

Easier then going through a traditional rental car agency. I'm sure experiences can vary based on the Turo Host, but mine was great.

5 years ago

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RichO Broomfield, CO

Wonderful experience great communication and I truly enjoyed having the flexibility of drop off and pick up at the terminal.

5 years ago

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Izzy Berenson Mill Valley, CA

I received two emails from Turo, non that made it clear what the daily mileage was allowed. I ended up spending more then I wanted, also ended up getting confused/tricked by turo that had me go over the mileage and getting charged an extra 999 dollars. I also saw that this has happened to others, via reddit. I also contacted the BBB about this. I feel like I was scammed.

5 years ago

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Brett Charleston, SC

Very poor policy on returning a car late due to traffic issues. I made it clear I was driving out of state and would be over the mileage. I attempted to contact the owner and let them know I would be an our late. No response so I get charged $110 on top of what I have agreed to paid. No consideration and a judgement without a conversation or a little bit of empathy on Christmas Day. Will not use this service again and I’ll choose just to rent I’m the future

5 years ago

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Christy Schmid Chicago, IL

spent 24 hrs trying to unsuccessfully sign up. Complained to a colleague and she said she once paid someone 3 days trying to sign up for it with no luck either. I wanted to rent a specific car today but won't be able to due to their terrible product and service. they have all my information - credit card images, my face, my face next to my drivers license, so many photos with my personal info and they aren't answering me.

5 years ago

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tuggins Kailua-Kona, HI

friendly experience. takes the headache out of renting a car and get to drive many different type of vhicles for minimal price. ill be back thanks

5 years ago

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martha wynne Rancho Cucamonga, CA

I have rented with Turo 5+ times. Complained about the darkness of one rental's windows (dangerous) and was notified that the vehicle was taken out of service. But Turo rental wouldn't start and Turo roadside service promised an arrival time in my 1.5 hour window (had told them i had to move back a meeting 1 hour to meet them). Turo no-showed. Turo car owner used State Farm roadside assistance, and Turo won't cover the Lyfts i was forced to use

5 years ago

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Sebastian Sastre Hollywood, FL

Found a listing that was instant book. Host canceled within 10 minutes and Turo still charged my credit card. Now you are holding my money hostage for 24hs to release it. I have no receipt of purchase nor a refund receipt and the money was taken out of my account. so pretty much you are scamming people with fake cars to get their credit cards charged and then force them to select another vehicle by holding the customers money.

5 years ago

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James Kearny, NJ

Everything with Turo has been great - the app works wonderful, I've been connected with good hosts and have had positive experiences.

5 years ago

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JaFlava Zephyrhills, FL

This was well worth it for me. The renter was courteous, understanding, & communicable. 1st time using Turo & wasn't disappointed. Thanks!

5 years ago

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Marisol Vargas Houston, TX

A renter crashed my car in October of 2017 and it's now November of 2018 and Turo's insurance has still not provided the money necessary to fix my car. They keep stalling and saying they're waiting for more information. Several adjusters have reviewed the damages. A Hyundai dealership has stated the parts damaged on the vehicle were due to the crash and still Turo insurance has kept me from being able to use my car, not to mention the reduced value due to the crash.

5 years ago

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Cameo Davis Richmond, VA

I had a last minute request looking for a car and I saw the Turo app and decided to give it a try. Everything went smooth and fast. Will use again

5 years ago

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Vinh Vu Orlando, FL

Great experience using the company. I've rented and rent out cars on Turo. Both smooth and seamless. Very intuitive app and easy to use.

5 years ago

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Sarah McGrath Aurora, CO

My first time renting was such a breeze. The application process was easy and the approval turn around time was not long at all.

5 years ago

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Kathy Jackson Chicago, IL

Everything was great. The vehicle I chose was in great condition and the owne was very friendly and helpful. I would do this again.

6 years ago

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Peter Kalas Wausau, WI

An exceptional experience. So smooth. Emily's car was just perfect and she was so helpful. Next time I need a car rented, it will be Turo

6 years ago

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Julie

Fabulous!! Rented twice and both car were mechanically sound, clean and easy to pick up. Cars owners have been very nice.

6 years ago

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Rolando Ortiz Fontana, CA

It’s the easy and modern way to rent a vehicle, it’s easy and personal. You walk away using Turo feeling happy not like you overpaid.

6 years ago

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Lajoi Monrovia, CA

Turo was a very easy, smooth process and I would highly recommend for anyone wanting to avoid the hassle of big-name rental car companies.

6 years ago

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Angie miller Waldo, OH

First time using Turo and will be the last. We picked up the vehicle in front of a house in an area we did not feel safe in. We got in the car and their was next to no gas...23 miles to empty in an area we were not familiar with at all. There was also a maintenance warning for tires and another for oil and filter. Tried to call turo customer support and they were experiencing high call volume. As we did not feel safe in the area, we took the vehicle. Very dissatisfied so far...i will update upon return of vehicle which we are trying to get changed to the airport.

6 years ago

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Christian Scotch Plains, NJ

My wife and I had a great experience with Turo. Great service from pickup to drop off. We will use in the future for sure.

6 years ago

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Mark Scott Colorado Springs, CO

Great service, easy to use, people are really nice that are part of this program. Have never had an issue, and everyone is so accommodating.

6 years ago

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Randy Semingson Hillsboro, OR

Great cars evertime I’ve rented!! The people have been excellent as well, always very accommodating!! I’ll use Turo every chance I can!!

6 years ago

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Rudy Raleigh, NC

Absolutely perfect.. From the moment I looked on I loved the service, the car was great and the concept is brilliant! Thanks Turo!

6 years ago

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Me Bossman Costa Mesa, CA

Turo is the better alternative to rental car agencies. Prices are better, selection is supreme, and you meet some interesting people along the way.

6 years ago

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Candice T. Denver, CO

Renting from Turo was a great experience! The host was excellent and the car was clean and fun to drive. I highly recommend this company.

6 years ago

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Salvador Vargas Jr Stockton, CA

At first great the ending was kinda sour didnt appreciate being blamed for certain car damages that didnot occurre while I rented Omid BMW 335 I

6 years ago

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Nate San Leandro, CA

It was very easy to locate the car and use it. The overall communication with the owner of the car was easy and smooth.

6 years ago

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J durkan Haiku, HI

Missy was super helpful and timely. The car was clean, ran well, and convenient. The turo site was easy to use and the price reasonable.

6 years ago

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Tangie Oliver Cameron, NC

so much more convienent and cheaper than a rental company. no hidden fees for random things. you really get exactly what you pay for.

6 years ago

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Tom W Edwards Orting, WA

i rented a mustang from nick w in Honolulu HI the picture looked great but when my wife got there she was to embarrassed to tell me it was nothing like the picture she had the car for 21 hours and drove it 24 miles she filled the car up took it back and then nick said we didn't and the car was driven 45 miles i dont know what he did but he was a lousy host i will never use turo again and i suggest all do the same

6 years ago

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Alexander Berkeley, CA

Great service. Everything went pretty smooth. Turo ordered even a lyft for the ride to the San Bruno Bart station. Can definitely recommend Turo.

6 years ago

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Sean Hillsborough, NJ

Was much more simple than I thought . Yet process was still thorough I felt safe and also interacting with the owner was very easy and carefree .

6 years ago

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Jelanah Shuler Glenside, PA

Not being able to communicate with host prior to reservations is difficult especially since I had to book in order to see that host car wasn't driveable. Need a chat/text option to ask questions BEFORE renting.

6 years ago

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Wesley Cowan Corpus Christi, TX

Excellent experience John was a gracious host and was very flexible with his schedule allowing me to change the schedule several times

6 years ago

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Vera McKelley Canton, OH

Answers were given quickly, although the ads can be somewhat misleading on price. Overall I had a great car and had a great time.

6 years ago

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Michael Wallis Sunnyvale, CA

Pickup was smooth. The car was fabulous. Drop off had a hitch (not knowing where to return to until I was almost there) but that may have been my assumption.

6 years ago

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Edward Vincent Marina del Rey, CA

I have used the Turo app plenty of times . The cars have been perfect for all of my needs. I will use them again very soon.

6 years ago

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Phil Kuether Marietta, GA

It was an easy experience picking up the car and dropping it off were both really simple and quick. The whole experience was easy.

6 years ago

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Antenor Moreira Emeryville, CA

Pretty cool Nice car, but it was a little dirty inside. I liked the service and want to use more! But I need discount codes lol

6 years ago

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luis reyes Little Rock, AR

Turo is definitely a better and cheaper option than a traditional car rental place. I would highly recommend it over a traditional car rental.

6 years ago

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Marlene Carr Trenton, NJ

I was amazed at the service that was provided. The drop off and pickup of the vehicle was good and the vehicles were well kept.

6 years ago

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Imran Ali Plainfield, IL

I have used Turo a few times and the app could not be easier to use. The information is accurate and the communication has been great

6 years ago

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mohammad Mansour Fairview, NJ

This company has no internal guidelines or policy. It Seems that employees make up the rules as they go. I was declined due to my insurance score. When I checked my TransUnion Score it was 850-950 Almost perfect. I'm a 49 year old male with no tickets or accidents for over 30 years. Turo is screwed up, they can't even get the basic background check done correctly.

6 years ago

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Hubert Beaverton, OR

It's easy to use. Like Airbnb and any other community based app, it's as good as the users, and I think it's gotten far better over the years.

6 years ago

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Shaqunna

Every car I used was amazing, very clean fuel was always full super up to date etc, turo is much better than any rental place THANKS TURO

6 years ago

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Peter McKay Lavon, TX

Straight forward, easy to use! An original idea for finding and renting a car that might be difficult to find otherwise.

6 years ago

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Jp Brooklyn, NY

*** STAY AWAY *** Worst car rental ever. Almost impossible to cancel a car rental. Made a reservation and did not get a confirmation email for 7 weeks. It was only when I called to cancel did I get any interaction. It is clear that customer service are inexperienced and financially incentivised to stop cancellations. It honestly took 1hr 20mins to cancel a reservation. Terrible experience.

6 years ago

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Chloe Lexington, KY

When I arrived on my trip I was stranded with no vehicle and the competitions prices were outrageous. I’m so glad I found Turo, it saved my vacation.

6 years ago

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Anthony Smith Decatur, GA

Worst company ever I had a complaint about a rep that incidentally blocked my account because for some reason he could understand why I couldn’t rent cars was told to call back over and over again and matter was going to be handled so I called back several so several 2days I called back and was told I couldn’t use turo anymore and wasn’t given a reason why I’m thinking because I called too many times but I was told to

6 years ago