Name: Turo
Rating: 3.7

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Rama Tadmori Bothell, WA

Turo has the worst customer service ever. The car we rented broke down on the second day and we had to go fix it, bring it back to the owner and they refused to refund us a penny. Please don’t use turo if you care about your money.

2 years ago

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Daniel DeTroye Fond du Lac, WI

We booked a car with Zackery, from Mesa AZ. Just days before our trip he canceled us, said his family was coming in. The next day I'm looking for a car to rent and there was our Mustang the only difference was instead of $55.00 per day it was $160.00 per day Zackery R in my opinion you are a crook.

2 years ago

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Red Mark Houston, TX

Turo is a scamming company. They took my money for 7 days trip and they gave me a very filthy car with dried sweat on the seats like salt plus on my way from Houston to California the car was acting weird then I found the host didn't do oil change!!! They told me to take the car back to Houston and I did but they didn't refund my money

2 years ago

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Adam M. Montreal, QC

They took my rental and deposit twice without approving me to use TURO. Now I'm waiting on $3000 back and their wait times for customer service are really long. I will never use them again. They are unreliable and unprofessional.

2 years ago

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Q Kelly Hallandale, FL

I rented my 2019 vehicle with 60k miles on it. Turo will not enforce any rules you put for your vehicle. Also I charge a $75 smoking fee. Turo threatened to charge me and then only charged the renter $50. The customer service is a joke! RENT WITH A REAL RENTAL COMPANY DO NOT PUT YOUR VEHICLE ON THIS SITE!!!

3 years ago

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Doug Foerch Libertyville, IL

Fast growing car rental organization. They sometimes have older cars and can charge extra if you need to pick up at airports.

3 years ago Edited October 14, 2021

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Farinaz Vafai Alameda, CA

horrible service! they took my money and never gave it back to me after the car had dead battery and I had to return it the host. basically they never gave back my money for the last 4 days that I didn't have the car due to dead battery. never trust this company, there would be zero customer service and support in middle of your vacation!

3 years ago

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elona ganchenko Honolulu, HI

Horrible customer service. Their insurance is a scam. I rented a car and as I was driving a rock flew out and cracked the windshield. So I had to pay: 145 insurance 575 deductible And then 740 for the “damages” So stupid! Their protection plan is a scam!

3 years ago

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tim forrest Nashville, TN

Horrible company, terrible customer service and unfriendly hosts. I rented a Jeep for 4 days and returned it 4 hours early. They charged me foran extra day and a $20 late fee! A very terrible experience to say the least. Consumers - stay away, you have many other more reasonable alternatives.

3 years ago

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James Shelby, NC

BEWARE!!!!Turo charged me double what the total was supposed to be. They also charged me $100 extra for picking the vehicle up 12 min early and they always find a rwason to keep your deposit. You WON'T ever get tour deposit back and there is nobody you can talk to. Support will only email you but wint work out anything. STAY AWAY...

3 years ago

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Mike G Richmond Hill, ON

Dont waste your money and time. SCAM SCAM Company!!!! Charge double my VISA for the same booking. On the phone with Turo over 1 hr, no one can tell me why I get charge double. You can found cheaper prices for the same type of cars on another rental company's with no any surprises with additional charges and fees like on TURO.

3 years ago

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Chris Kennedy Roslindale, MA

Extreme issues with the Turo host’s canceling at the last minute! You think you have a car booked and then NO CAR when you go to pick it up. I complained, customer service was horrible and disrespectful to me. After hours on hold and weeks worth of being on hold they decided I was out of line and canceled my membership 😳! WHAT?!?!?

3 years ago

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Alan Dickman Denver, CO

I rented a car through Turo. The owner/host was great but Turo - not great. In stop-and-go traffic, we were rear-ended by another driver. Rather than resolve the claim with the responsible driver, they are charging me for the repair.

3 years ago

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Christina Lund El Cajon, CA

Never again!!! My host cancelled my reservation a week before my trip. Now all reasonably priced cars are gone everywhere AND I have to wait 7-10 days to get my original refund from Turo. I’m out a vacation and hundreds of dollars on flights. Absolutely not worth it.

3 years ago

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Michelle Williams Hammond, IN

I had a horrible experience (last week) ! My host car broke down on me as well as would cut off while I was driving (I paid TURO $432) TURO consistently sent me emails apologizing but that was it! I will NEVER use this service again!

3 years ago

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Francois Rousseau Montreal, QC

Support is useless if you don’t have proof. They don’t trust your word. You need to choose the option you have roadside urgency if you want to talk to someone, else, you’ll just go from app to website to phone to sms to chat to phone etc

3 years ago Edited September 14, 2021

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Laura Faucon Newton, NH

RENTERS BE VERY WARY!! DO NOT RENT FROM TURO HOSTS USE THIS APP TO USE YOU TO FIX AND REPLACE THEIR OLD USED DAMAGED VEHICLES!! And you have little say!! They will stage damages AFTER you’ve dropped off your vehicle and you wouldn’t have gotten the photos to prove otherwise wise which makes you AUTOMATICALLY LIABLE!!!

3 years ago

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Jack Troy, MI

Turo has zero accountability and allows vehicle owners to cancel and re-list their vehicles and near 5x the original price. All without and penalty to the host. Do not rent from them unless you have a back up plan/rental. Otherwise Turo will just collect the extra money when hosts cancel either last min or just to take advantage of you.

3 years ago

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Elizabeth Lopez Pottberg Winter Park, FL

WARNING THEY ARE A SCAM! TRIPS WERE CANCELLED I WAS CHARGED FOR THE RENTAL AND A DEPOSIT 3 TIMES THEY SCREWED UP AND OVER A MONTH i HAVE BEEN WAITING FOR MY MONEY BACK AND ALL THEY DO IS TRANSFER ME OVER AND OVER WHILE HOLDING ON TO MY MONEY!!! DO NOT AND I REPEAT DO NOT TRUST THIS COMPANY!!!!

3 years ago

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Kerry Miami, FL

Do not rent on Turo. My Tesla Model S. Was returned with a flat tire. 0% battery. Disgustingly dirty. Scratched and I’ve had nearly 0 support and 0 financial support from them even though I actually paid for the insurance. I will be reporting them to my local authorities. What they do is total BS.

3 years ago

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Donald Salaam Marina del Rey, CA

I would never rent from this company they pray on the weak they charge you any kind of amount knowing that they cars are not suitable to drive customer service is no help there are are your worst night mare please rent from a reliable company like budget or Avis

3 years ago

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Mohamed Attia Springfield, VA

Terrible support. I rented a car and found out that the check engine light is on, I returned the car to the host after 30 minutes and the seller still charged me. I contacted support and they sided with the host!! because he has 16 cars on Turo

3 years ago

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John Harrow, HRW

Beware. In case of claims for damage or accident Turo will charge unreal fees and send immediately to collection agents damaging your credit score. I have been charged $800 for roadside recovery in the city. Now they ask for 2000 more. Nightmare and lots of legal expenses. Not worth.

3 years ago

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Jax0924 Fort Lauderdale, FL

The worst ever! Over charged and was charged a young driver fee even though I’m 41 and when I requesting a refund they gave me a ridiculous excuse for not refunding me. Customer service was not helpful at all. I was also charged $40 for being slightly under in the gas upon returning vehicle. Super unhappy. First and last time.

3 years ago

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Asiia ,

Turo SUCKS. Their customer representatives are ridiculous. Unprofessional. They’re not fair, and they all seem to be slow. Every time I call, I get the run around. They don’t know how to do their job. They can’t help with anything. I WOULD GIVE THEM ZERO STARS IF I COULD.

3 years ago

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Sabrina Orama Sanford, FL

This company doesn't even deserve a star. Rented 2 months ago, host rented me a vehicle with 2 damaged tires, knowingnly. Was stranded had to rent a room and spent $200.00 + con tires. And am tired of calling and writing with no response or refund. HORRIBLE customer service and will be filing with BBB.

4 years ago

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Manuel Morera Franklinton, LA

Do not do it. We were left on the middle of the road. They town the van due to a gas leak. No give us new car, costumer services were less the pleasant. We spend much more money and a horrible experience. They did not even care to put our lives at risk. Just stay away!

4 years ago

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BJ K Salt Lake City, UT

The only reason I gave it a one star is because I didn't have an option to give 0. I picked up a car drove 1 hour open the sliding door of the Van for the 1st time it broke off we spent the next 5 hours trying to get at throat towed through turo the owner was extremely rude turl wasn't much better. Will never use this service again

4 years ago

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Crissy Moreland Austin, TX

Great experience with Turo! Fast, efficient, and very user friendly. Recommended for younger drivers.

4 years ago

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Bill Hart Pensacola, FL

Great Experience. the car was just as good as i thought it would be. Super easy to deal with Rentor.

4 years ago

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T Robinson Nashville, TN

Allan was a Great host. The process is very easy. Allen was the best in booking this rental. Turo is the best

4 years ago

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Robert Reid Springfield, MA

Awful. Car was littered with debris upon check-in. I paid in full for the rental in advance yet I was charged an additional $250 because allegedly the rental was returned late. This was an unauthorized charge by the way. Save your money and stress!

4 years ago

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Camille Jensen Maple Lake, MN

The holds on my account have gotten very inconvenient and confusing. I don't have any emails or phone calls from anyone explaining what is going on and how to resolve it.

4 years ago

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Alex S New York, NY

The worst experience as a host. Turo refuses to fix damage caused by guest despite the claim that every trip is insured. Claims processing is dragging the process. Ignore complaints. Deceptive practices to avoid full remediation.

4 years ago

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Rami San Francisco, CA

Better value, convenience, experience, and selection than any car rental / sharing company out there.

4 years ago

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M Brewster, MA

Terrible service. Total scam, and when you run into issues with the car owners, Turo treats you like you are the problem. They base everything off of a photo that could be completely doctored. Do not trust this service, the car owners can be sketchy. Do yourself a favor and just rent from commercial brand. It is safer.

4 years ago

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Tanya Herrera San Marcos, TX

Fast and simple. Not like your other rental places.it was a great experience app was very well maintained

4 years ago

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Rudolph Glattes Nashville, TN

Turo and our host did an excellent job. Beautiful car and top notch service. I won't rent anywhere else.

4 years ago

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hellen gooden Southfield, MI

Scammers! they charged my account $1,383.00 for a $289 ONE day rental. I'm now a process of having to fight it now thru my bank. I will not book again and i will delete the app once i finish with the process of recouping my money.

4 years ago

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John ,

Fabulous service for renting vehicles. Easy to locate and rent specific vehicles of interest close to your location.

4 years ago

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Jewel Pikesville, MD

They have charged my twice in addition to the agreed amount. Then they disabled my account without any notice. I can’t contact customer service at all about the over charges. It basically scammed me for kore money and theirs nothing I can do! Smh terribly morally wrong.

4 years ago

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Becky Tampa, FL

My ride was canceled maybe 12 hours before my trip, so I had to find a new one so my dad could celebrate his birthday like he should. I booked the new one for $115 and the old one was $133, never received my $17 back. And my Turo driver was really late to the arrival time said she would discount but never received anything again.

4 years ago

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Meghan Keller New York, NY

last experience was not great due to safety and cleanliness issues with the vehicle. Great idea for a company, but needs to be better regulation of hosts and vehicles.

4 years ago

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Ken From Alexandria, LA

Everything went great. Communication with the company and my host was quick and accurate. I really have no complaints.

4 years ago

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Robert P. Lynnwood, WA

Easy quick and cost effective. The only complaint is I feel the insurance charges are a little high.

4 years ago

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Positive Walt Santa Clara, CA

I like the website the best for looking for a rental . The filtering works well. I'm good with the checkout and all the alerts/notifications.

4 years ago

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Rich Ryder Sarasota, FL

First time I was going to use this. Made a reservation a month ago with Edward C and he just cancelled my res two days before my trip... i inquired about changing the drop off and he quickly got preturbed in the text and cancelled my rental.. two days before my ig trip... IDIOT LOSER..

4 years ago

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Kyle B ,

Turo is great and easy. Love the different vehicle options and delivery to airports without the wait!

4 years ago

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Corey Hauer Las Vegas, NV

Perfect host. Way faster than the rental counter. Will rent again, and in fact I just booked for next week :-)

4 years ago

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Tech Master Bentonville, AR

Administration process is very poor and fees are too high even though they don’t own the vehicles. I suggest don’t take rental from this app. Also the miles is 100 per day. I suggest please use the enterprise cars so that at least you will have good offers.

4 years ago