Name: Turo
Rating: 3.7

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Zach grumet Denver, CO

I returned the car at 1pm rather then 12 and turo charged me $75 extra. I only paid $150 for the entire rental to begin with. Very unfair business practice, I will not be renting again!

7 years ago

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Nick New York, NY

Cannot believe you penalized me for ‘late return’ of an hour over even though the owner and I coordinated this and they had no problem with it. Picking my picket over a technicality... negates the small amount of savings. I’ll be sticking with enterprise from now on.

7 years ago

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Halley Weil Cincinnati, OH

Turo is amazing, it has a great selection! Zac was fantastic and so was the 2018 CX-5 of his I drove!

7 years ago

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Bryan Frisco, TX

Great experience, easy to use, quick communication, and very cool car for cheaper than most mid-size rentals.

7 years ago

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Michael Marrero, LA

It was easy and affordable and better than going to a car rental company at the airport I traveled to.

7 years ago

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Aerin Marshall Allston, MA

I had a really great experience with Turo and Marcelo made it super easy to pick up and drop off his amazing car!

7 years ago

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Alexa Beaver Raleigh, NC

The process is very easy, I love turo and recommend it to everyone. I'm confused to why I have a deposit to be paid.

7 years ago

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Dana White North Las Vegas, NV

I have used Turo a few times. But my last host was late and had hidden fees. Beware of the host who only allows you 100 miles and charge 2.00 for each mile over that. Turo is all for the host and have the WORSE CUSTOMER SERVICE EVER

7 years ago

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Fielding Baton Rouge, LA

All around great customer service and super affordable, much better than any car rental service I have used in the past

7 years ago

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Damian Salem, OR

Easy to work with. Everything completed quickly with no problems. Will definately use Turo again in the future.

7 years ago

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Calla Solomon Denver, CO

I loved the whole experience! But I did not receive $25 off for my first time which was really disappointing.

7 years ago

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Luis Zaleta Alamillo Los Angeles, CA

I had a wonderful time with my family and they were happy that I had rented that car .Thank very much!!

7 years ago

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Yasmine Abbassi Fair Lawn, NJ

Such an easy application to use, simple to communicate and make updates. Will definitely be using this app again.

7 years ago

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Ira Hoss Glendale, CA

We enjoyed renting the Car from Eli, very nice guy & cooperative. We will rent from him again, & highly recommend him.

7 years ago

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Patti Coos Bay, OR

This was my 1st time using turo. Travis was awesome and everything went smoothly. I would use it again

7 years ago

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Jeanna A Huynh Los Angeles, CA

Turo provides me with a great selection of cars for a great price. They make transactions very easy to use.

7 years ago

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Anna Withers Chicago, IL

I've only used Turo once. My only complaint is that there weren't more available cars near me. Loved the service otherwise. Good experience.

7 years ago

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Kimberly Walker Haggarty Steamboat Springs, CO

It was our first time renting from Turo and we had a great experience and there was great value as well.

7 years ago

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Marnie Miller Tallahassee, FL

Did not like that I Extended original drop off time and was charged for an additional day. Did not give me option to see price change before approving extension.

7 years ago

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Admir Ademovic Herndon, VA

I had a great experience with the Turo rental. The only thing I would suggest is that the mandatory insurance be slightly lower.

7 years ago

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Darren Mililani Town, HI

The best rent a car service I had. Jeffrey was my contact and he was great. I will recommend Turo to all my friends.

7 years ago

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Scott Lester Kalispell, MT

I loved dealing with these guys. They have a large inventory and they are professional and reliable.

7 years ago

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Donald Barningham Copperas Cove, TX

Best rental car experience I’ve ever had A nice car at a good price, and never stood in ANY LINE!

7 years ago

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Phillip McCall Trenton, NJ

Turo was awesome, easy to access simple to rent a car and picked up and received car quickly awesome customer service

7 years ago

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Luke Hamilton Durham, NC

Turo was a great experience!! U love the variety of cars, and much better prices than the regular rental companies!!

7 years ago

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Christian Volk Vancouver, WA

A driver rented my car and got into a small accident. I've spent months trying to get someone to handle my case with anything other than boilerplate responses. There is no human I can call because everything *must* be handled with email or text (!), and when no one responds after promising me they will follow up, I have no recourse.

7 years ago

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Gail Raddatz Sparta, WI

Working with Turo is great. I like the way they protect both the owner of the vehicle and the person renting it.

7 years ago

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Leisa Richardson Brandon, FL

This was my first adventure with Turo. Everything went very well from start to finish. I will be using Turo again!

7 years ago

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Lisa Rico

Turo has so much to choose from and it is so easy to rent . Thank you Turo for making my life better !!

7 years ago

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Timberly

Worst customer service I have dealt with in a very long time. I was stranded and walking, my account was up for verification. They couldn't tell me a time frame, couldn't connect me to the verification Dept., And there was no supervisor I could speak with. Absolutely horrible!!!!

8 years ago

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Marcus Wulliams Chicago, IL

I listed my car on this site to rent. The person who rented it trashed my car. I filed a claim and the claim supervisor could of cared less. He told me to have fun suing because they're not going to pay a dime. This is literally the worst ride sharing company & customer service I've ever witnessed. It's just a giant scam.

8 years ago

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Lee Kurisu Los Angeles, CA

I lost the car key, and was happy to pay the owner to replace it. What i was not happy about is the $100 service fee the Turo charged me to "process" this payment. I was shocked by this amount, and they refused to reduce it, even to $50.

8 years ago

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Mark Treston

Renter crashed my car and Turo was unwilling to fix it and has been dragging their feet for months while I don't have my car. The renter and myself have both been paying insurance to Turo. They double dip on by charging both the renter and owner for insurance but then do not even deliver.

8 years ago

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Jacks Friend Riverton, UT

My first experience with Turo was awesome. I found a nice Jeep that was much less than other rental car agencies. I will definitely use it again.

3 years ago

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rohanna meikle Jacksonville, FL

I had an amazing experience with Turo. It is well organized. The app gave useful information and the car was good quality and affordable.

4 years ago

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Rose Chevelon Tallahassee, FL

I found out about turo from a friend and it was amazing. It is cheap and efficient and I had a blast using them for my birthday weekend.

4 years ago

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Andrew Norton Tucson, AZ

Easy to use and often cheaper than the rental car companies. Sometimes depending on the owner car pickup can be trickier than traditional rental car companies

5 years ago

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Nicole Jones Sandy, UT

I had a very pleasant experience using Turo. The car was great, the host was fantastic to work with, and the pricing was affordable!

5 years ago

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R New York, NY

Fantastic! The best car rental company. Can have rental car delivered to you for no/minimal extra cost if you search carefully.

5 years ago

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Amanda Montebello, CA

I used to Turo once in Los Angeles to lease a car for a short term and enjoyed the experience. There were no customer service issues and the service provided was great.

5 years ago

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Wilinda Sylvestre Tallahassee, FL

Turo is an amazing app! I have used it for many things like prom, travel, or rentals! The people on this app are reliable and trustworthy!

5 years ago

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Nathan Layton, UT

I think it is such a great idea that you can rent other peoples cars or you can put up your own car for rent. Makes the whole process more fun.

7 years ago

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thomas mauro Philadelphia, PA

Turo host Zeeshan from Newton Pa delivered the vehicle over an hour late. Then promised to cover my tolls for the inconvenience, which he didn't. Lied to my face the whole time to get his great review. Avoid at all costs.

2 years ago

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Karen Duncan New York, NY

on 12/29/2022 malden mass my car was totaled by a turo associate. He also totaled the car he was driving and hit 2 other cars. the insurance company only wants to pay out 5000. to be split between 3 people

2 years ago

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Juliana Toala

Do not do business with this company. They let people smoke in your cars and do absolutely nothing to resolve things. My car is absolutely ruined and theyve done nothing except put the burden me

3 years ago

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Lu Ann Reynolds Soldotna, AK

I booked a car for a rental in Kona, Hawaii for December. Within 24 hours someone had my information booking, changed my phone no. and credit card no. Absolutely not trustworthy and illegal. Do joy use this service.

3 years ago

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Skylar Parent Vancouver, BC

Turo will find anyway to get extra money out of you. They also do not practice good business with dodgy customer service and lack of information to guests. I would stay away from them unless you want to get screwed.

3 years ago

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toddgat Denver, CO

The "trip fee" is NOT 10% of the total. It's often 100% of the total. Greedy company making more than the people providing the service. Stay away unless you like bait-and-switch pricing.

3 years ago

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VICKIE QUINN Santa Barbara, CA

Booked a 12 passenger van. After conformation purchased 12 dinner show tickets that are non refundable. Received notice from turo host Jesus he forgot he be out of town so I could not use the van I paid to use.

3 years ago

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steve San Jose, CA

Please do not rent from Turo. If you get into accident or any issue, you are on your own. They do not help. They have worst customer service. They do not care about you. They do not response to any of your complaints.

3 years ago