Evolve Vacation Rental
3.3
3.3
LAST UPDATED: February 12th, 2023
Evolve Vacation Rental was founded in 2011 by Brian Egan and Adam Sherry and was designed to assist owners in managing their vacation rental listings and assist with guest inquiries and reservations. Evolve Vacation Rental is focused on simplifying the process of vacation renting by following a strict rental verification process and providing flexible options with lower fees. Their vetted network of on-the-ground partners are available to handle everything from housekeeping to maintenance.
Top Ranked Companies
The Good
- Set, Low Fee for Property Owners
- Flexible Terms
- Communication with Guests
- Property Damage Protection
- Professional Listings
Set, Low Fee for Property Owners
Evolve is free to join, and charges property owners a set 10 percent of the booking fee for its listing services. In addition, Evolve does not charge a cancellation fee.
Flexible Terms
There is no term commitment for owners. The company’s service is free to join and can be canceled at any time. In addition, owners can use their vacation rental for personal use throughout the year.
Communication with Guests
Evolve handles communication with guests throughout the reservation process. In addition, customers who want help booking can contact Evolve’s travel advisors. They are available seven days a week by phone, email, and live chat.
Property Damage Protection
Unlike many competitors, Evolve does not require security deposits for vacation rentals. Instead, the company offers a Damage Protection insurance program. This program is backed by the insurance company Assurant and costs a set fee of $14.50 per night for guests. This protection covers up to $3,000 in unintentional damages by travelers. Guests are liable for intentional destruction or damage that exceeds the set amount. In addition, Evolve provides protection to property owners with $1 million in liability coverage.
Professional Listings
Evolve uses professional photographers and writers to create high-quality listings. In addition, properties are displayed on multiple sites such as VRBO, HomeAway, Airbnb, and more.
The Bad
- Limited Country Availability
- Limited Pricing Options
Limited Country Availability
Currently, Evolve only services North America. Owners looking to list properties in countries outside North America will need to use another vacation rental management service.
Limited Pricing Options
Evolve does not offer multiple pricing options. Though it provides a low, set fee, some companies offer different options, such as yearly subscriptions, to fit the needs of different property owners.
The Bottom Line
Evolve is free to join and charges a low, 10 percent booking fee. The company offers flexible terms allowing property owners to cancel at any time and to reserve their property for personal use. Evolve creates professional listings and promotes properties on multiples vacation rental sites. Properties are protected through Assurant insurance and owners also receive liability insurance. Furthermore, it communicates with customers on behalf of property owners. However, owners of property outside of North America will need to use another vacation rental management company. We recommend consumers compare Evolve to other vacation rental management companies to see if it fits their needs.
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Erika Ward Frisco, TX
I own multiple short term rental/vacation homes and in my opinion, one of the most difficult parts of taking care of them is dealing with the trend of guests trying to scam owners out of getting free stays or refunds by making up stories about pretend break-ins or bringing in " bug infestations" or photo shopping house pictures to make it look like the house is in much worse shape than the great shape that it's really in or a whole myriad of horror stories that you hear about.
I could write a novel about the beautiful blessing that Evolve has been in helping us with our short term rental houses. Since this is just a review, I'm trying to make it short and sweet. Evolve has been the most amazing example of how to be a benevolent host. They are patient and kind with both the owners and the guests.
When my house got vandalized last week, by a guest claiming to be a pastor (?), I was pretty shaken up, and I felt like screaming at the guest (I didn't… Evolve has modeled for me how to be kind/professional with all customers) but Evolve just masterfully handled the situation by being empathetic and supportive to me and at the same time some how empathetic to the guest who I perceived to be completely insane?. It really was a sight to behold! That this management company could be so kind in such difficult situations! They are like a soft blanket buffer between the owner and guest that makes it much easier to let go of toxic emotions! Big shout out to Eric at Evolve for walking me through undoing the crazymaking situation! He talked me through what to possibly expect when I went back into the house for the first time, he assured me that they would do everything they could on their end to support us and our listing and he helped me calmly send in the info that the evolve insurance needed to reimburse us for damages, extra cleaning, etc. It was a big relief to have them there! They are clearly experienced in deftly handling difficult situations with flair! Thanks again, Eric!
I also very much appreciate that they've kept our homes just about fully booked with mostly great guests! We own 12 rental houses and the short term rentals that Evolve has been helping us with have been grossing at least two to four times what they were grossing as long term rentals. We are gradually turning more of the long term rentals into short term.
I could go on and on about how their app keeps our financial accounting nicely organized/up to date, and how there is always a live person there to help with any kind of owner support. This is a wonderful company! 10/10 I highly recommend!
1 month ago
Amber O'Connor Atlanta, GA
My stay was in a perfect, central, safe, well-appointed home in Annapolis! We loved being a quick and walkable jaunt from the waterfront and all downtown offers. The building was new and felt very safe for two female travelers. Being just above Curate was a bonus for a yummy latte! I would recommend this beautiful home for all that it has to offer and the ease of check-in and check-out. Thank you so much for hosting us!
1 month ago Edited February 10, 2023
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Renee
My family and I stayed here on a trip celebrating my husbands 40th birthday. We were all very pleased with this condo. Everything was in its placed and well labeled. We were traveling with 3 children and they were very excited to have found the toys and games provided in the bedroom. Also, having the beach chairs, towels, and other beach/pool toys was a huge bonus. The walk to the beach was fairly short and well marked with sidewalk/boardwalk. We had one issue with the TV connection but we were able to quickly get in touch someone who helped us. Overall this home was very clean and welcoming. I would stay here again and would recommend it to friends and family. Thank you for giving us a great experience!!
1 month ago
pawel Dzikowski Chicago, IL
We had a wonderful time at the cabin and the owner provided everything we needed. Cascade and Devils head was nearby and the kids loved the stay. The owners even shoveled the driveway when it snowed. Great owners and great house!!
1 month ago
Angie Martin Cherryville, NC
My experience with Evolve was great! I was a little nervous because this was the first time I rented a house like this. I had some questions before our stay and they were answered quickly. Every aspect of the rental went smoothly and I feel more confident about the process. I will definitely use Evolve again.
1 month ago
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Michelle Jasek Denver, CO
Evolve manages a property I booked on VRBO. The process was easy, they provided a lot of information. We had an issue with the door lock, and I wasn't impressed that Evolve didn't have the lock information to help us without contacting the owner of the property, and left us in a very dangerous situation. But other than that snafu, the company was good to work with.
1 month ago
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Kelli Kelly Scottsdale, AZ
Our rental with Evolve was seamless from start to finish. We thoroughly enjoyed our stay and couldn’t have been any happier! We did have a couple of little issues with the house and they were immediately resolved. Thanks Evolve Vacation Rental 🌟
1 month ago
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Laura Horning Wasilla, AK
Overall booking through Evolve was smooth and easy. We even had to change our dates and they made the change with no hassle.
My frustration was the lack of communication between the agency and the owners about the availability of the hot tub during the time of our stay. We specifically asked if it would be available and instead of contacting the owners to be sure, they simply told us there was nothing on the site that said otherwise so it would be available. It was not and it was a bit of a disappointment.
1 month ago
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Tasha Burgoyne Noblesville, IN
Our stay at the Remington House was perfect. There were so many thoughtful details and the entire place felt warm, inviting and cozy. From the welcome sign to the spotless environment, everything hospitable was thought of and we felt so cared for!
1 month ago
White Crow Ranch SLV Fort Garland,CO Denver, CO
Management nightmare.
Save yourself the time and mo ey by listing your property yourself. You will have better quality control over the guest.
You have to do all the on the ground work with Evolve and they take a fat cut for "listing " your property. O had guest bring dogs and lie about it, walls where scratched mud in every crack and crevice. Had a shower pan busted and even had guest poach and dress a deer on our property.
I had zero ways of taking action against people when they violated the basic rules.
There seems to be a party class when they rent through Evolve.
Save your time.and money. List it yourself.
And they refused our Management fee return because we lapsed over the 210 days while waiting for an insurance claim after a guest damaged the place.
1 month ago
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Lou Loganville, GA
We recently rented a home in Murphy, NC that was an Evolve Vacation Rental. The home was exactly as described, and it was very easy to work with Evolve. We would definitely rent from them again.
1 month ago
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Timothy Adornetto Waukegan, IL
I was pleased with the email updates as our trip approached. The check-in and check-out information was expected, but I especially appreciated the guest contact info, Internet instructions, and nearby attractions.
1 month ago
ron hara Los Angeles, CA
I am new to the short term rental business and just started listing with Evolve. The negative experiences that I have read on this site regarding Evolve as a management company are not inline with my experience with them. From the beginning, Evolve has been great. From the onboarding, to the marketing and implementation of the the reservations. They have multiple ways to communicate with them, such as messaging through the app, email or telephone. It is possible that certain areas in the country are serviced differently, but out West in California, they have been outstanding. Payouts are quick, only a few days after check in, and only a 10% management fee. The key is to have a good local manager/cleaning company, unless you are doing it yourself. I would highly recommend this company.
7 months ago
Stacie Shakarian Agoura Hills, CA
Since listing with Evolve for 90 days, my $2M home on Marco Island has been damaged multiple times due to Evolve not holding guests accountable. I had one guest break our TV, drain the jacuzzi, and damage our pool heater. The guest complained about it, and Evolve provided them an unauthorized refund based on seeing pictures of the damages. My assumption is Evolve will be out of business within a year because no homeowner will stay them.
1 month ago
T M Morristown, TN
Would never recommend. We stayed at an Evolve rental in Banner Elk NC on Jan 5-8 for a family ski trip. The house was dirty (hot tub had soap scum and a ring of dirt all the way around, inside the stove was dirty and the front glass had water marks all the way down, the master shower and toilet was Maseru. The shower curtain was damp and moldy. We found patio furniture in our bedroom. The fireplaces didn’t work and the hot water didn’t last long enough to cover the jets in the tub.) the lost goes on.. however we contacted VRBO and the property manager with no response from vrbo and the manager said she would contact the owner m. We still have had no response to our issues. We will never use the company again and for sure will never recommend anyone use them.
2 months ago
Reply from Evolve Vacation Rental
Hi there - thank you for taking the time to share your feedback with us here. We're saddened to hear of the cleanliness issues you experienced as we know this is not what you were expecting, and we can assure you it is not the experience we aim to provide for our guests. Additionally, we are concerned upon learning of the delay in response you experienced when reaching out about your frustrations. We had sent a request for more information via your review on Trustpilot so that we could take a closer look at the issue, but unfortunately did not hear back from you. We hope that you have since been connected with our team to discuss a resolution, and invite you to reach out to us directly on any of our social media networks if there is anything we can do to further assist you.
Feb. 15th, 2023
jbcb713 Hailey, ID
In my entire time with Evolve I haven’t received a call or gotten anyone on Athena phone once. The customer service team is incompetent and not made of problem solvers (one time they applied a unique guest access code to every existing reservation.) Their rate system had to be overridden manually so that I wasn’t losing money or charging less than an empty RV in the neighborhood. All the calls from guests and all the coordination fell on my shoulders. As far as I can tell Evolve does nothing but get in between the owner and Airbnb in order to collect a fee. I’m sure there are great property management services out there, it Evolve is not one of them. They are an expensive and poorly run middle man who passes all the responsibility for a property right along to the owner. I’ll keep my money and continue doing all the work until one of the other management companies opens my city.
2 months ago
Reply from Evolve Vacation Rental
Hi there - thank you for your review. We're disappointed to learn that this was your experience. You are correct that we do use a dynamic pricing model, but do offer homeowners the flexibility to set their minimum nightly rate to ensure we are not listing their home for less than they feel reasonable. Additionally, we are sorry to hear of any misunderstanding in regards to the services we provide. We offer our unbundled version of property management to give homeowners the ability to keep costs low, and be more hands on if they prefer. For homeowners who prefer to be less involved, we are happy to recommend boots-on-the-ground partners from our network of vetted professionals. While we are very sorry to hear that we are no longer partners, we understand that our services do not meet the needs of all homeowners, and wish you the very best!
Feb. 15th, 2023
Michael Moran Louisville, KY
We were new to short term rentals and were attracted to the 10% fee since everyone else wanted at least 20%…..we quickly found out why it was so cheap and why it’s worth paying more for property management. Literally all they do is host a website and collect bookings off Airbnb/VRBO. Everything else you have to do. They’ll recommend some cleaning companies, but it’s up to you to manage the cleaners and the guest contact as Evolve won’t do any of that. So be prepared to be the middle man 24/7 and have to be very involved. If you’re looking for passive income you won’t find it with Evolve, despite their name, “Evolve Property Management”, they don’t actually do any managing….that’s going to be you’re job. It will get to the point that you’re doing so much work and investing so much time dealing with guest complaints, micromanaging the cleaning company because you can’t trust them to do their jobs, you’ll start to wonder, “what am I actually getting for that 10% if I’m doing most of the work running the short term rental? Surely I can just make my own Airbnb listing?”. Also, it’s not actually 10%. They charge that 10% on the cleaning fee as well (money that’s not going to you in the first place). So you end up actually paying them 11%-14% of the booking depending on your cleaning fee and the price of the rental. We ended up leaving Evolve and just hiring a company that charges 20% but actually manages the property and has in house cleaning services so we don’t have to play middle man and micromanage the cleaners. And we don’t have to deal directly with guests. As they say, you get what you pay for.
2 months ago
Review Source
Jwheel Denver, CO
The home was as pictured, clean, easy to access. Booking was easy. Service was good when I had to call about getting a package delivered during stay.
1 month ago
Ravenz K103 Nunya Ellerslie, GA
The Most Disgusting company I've ever used, I feel horrible for the owners who rely on evolve. We rented a house for Thanksgiving holidays. The pictures on site over complimented the house, They have done here minimum to even keep this place up and standing, at no fault of the owner . She was very mature and nice admitting fault of the mistakes and grossness we were greeted with in this house. Evolve was sent photos of the roaches running through the microwave, counter tops, coffee pots, rotten fruit sitting on the table, mold, 1 working tv in a house with 4 bedrooms. Ask we got in return was "Sorry not enough evidence" ask they needed to do was acknowledge the unkept place and apologized. Now they can look forward to my attorneys, and all of social media knowing how they treat their clients properties and their guest. With proof of the owners acknowledgement, proof from a family of 16 who (only 5 were staying in that house, the other family members apparently had better luck) posting all the dirty details of their lack of responsibility and acknowledgement. Thank you Evolve for showing me who not to trust
3 months ago Edited November 30, 2022
Ben Wells Los Angeles, CA
Lots of hidden fees. Bait & switch! They will charge your card after you’ve already agreed to a certain price. We paid over $400 in fees on a 2 night stay on a very average place.
1 month ago
Mitty Dravich New London, NC
Professional, Customer Service Oriented, Responsive, Great Communication... From my initial contact with the onboarding group to the turnover rof the property to the support group, all I can say is it was painless. All of the professionals I spoke with were knowledgeable and patient with explaining everything what would occur. The photographer was wonderful. The write-up on the property sounds like they have been to the property and the area. All I can say is AWESOME! Could not be more pleased. Kudos to all! My husband said he cannot remember when he was so pleased with the service we have received. They are also very well connected in the industry that they were able to provide us with other resources such as tax professionals that could help us.
3 years ago
F. Reeves Gadsden, AL
My husband and I had to cancel a family vacation with Evolve Vacations Rental, The problem happened on a Sunday when we realized we were going to have to cancel. I spoke with a “Live Person” which was great! She said she would have to speak with the owner about the refund. I spoke to them again this AM, same young lady! She was understanding and very knowledgeable about the contract. Around noon I received an email saying our entire trip was refunded! I appreciate the owner and the company in the professional way they showed such understanding! We will use this rental site again. We rent 4-5 vacation homes a year for family trips.
Thank you again to all parties involved!
3 years ago
Lenora Scottsboro, AL
My husband and I were very excited to be the first guest of the “Legacy View Lodge” in Sevierville,Tn. The layout and design of this mountain home is absolutely stunning. We enjoyed the beautiful (fully stocked) chef’s kitchen, the outdoor grilling station, the gorgeous master bath (loved the stacked stone), the wall of windows, and all of the many comforts offered which, are too numerous to list. Equally important, the views ARE truly amazing. We drank coffee on the back deck while watching the morning mist roll down the mountain, settling in the valley below. No camera could capture the ethereal morning beauty. It’s truly a must see!
With all “Legacy View Lodge” offers, and because check-in and check-out was a seamless experience, we look forward to visiting again and again! Thank you for sharing your beautiful mountain home and helping to create anniversary memories that will last a lifetime!
3 years ago
Doreen Ballwin, MO
For our Branson, MO family vacation we chose a cabin off the VRBO site that was managed by Evolve. We were extremely pleased with the process. We booked the cabin three months in advance with a partial deposit. One month prior to arriving Evolve automatically charged our credit card for the balance and sent us detailed instructions about our rental. 15 days prior to arriving they sent us another email, then one day prior to arrival they followed up with another email. We were totally prepared for our arrival. After our stay I emailed the owner of the cabin regarding an issue with the coffee maker and he was very responsive. I would highly recommend Evolve for your next vacation! I will be using them again.
3 years ago
Mike Valencia, CA
I think that Evolve is the best property management company out there, bar none. They have completely stepped out of the box as far as how to manage property management. I have been with them over a year and have had nothing but positive experiences. I am so impressed that it is only 10% and they are advertised on all sites except for Vaccasa, which is a horrible company.
They have a professional photographer that comes to your place free of charge and takes excellent photos. They have a professional team who writes up the details of your residence.
I had a very picky guest one day who did not know I had a Keurig machine and she flipped out because she didn’t have her pumpkin spice coffee that she could’ve brought with her. Evolve has a complaint team who are so professional and contacted the guest and sent her a gift certificate to Starbucks and said they would re-imburse her for any charges she had for pumpkin spice coffee. As funny as the story sounds the guest ended up giving me a five star review.
I have contacted Evolve numerous times about editing my website page and any other information. Customer service is quick and extremely professional.
I absolutely love how guests do not leave a damage deposit but pay $15 a day for insurance. I had a brand new recliner chair and one of the guests children sat on it when it was reclined and bent the metal for the recliner and I filed a claim and the chair was fixed and I was reimbursed immediately. The guest did not even know I filed a claim from their damage and prevents them from giving a bad review.
3 years ago
Paula Hoffman Lake Jackson, TX
Very nice place to retreat to, located just a couple blocks from downtown with a secluded feel. The home was very welcoming and clean with all the comforts off home. One of the greatest part about this rental was being pet friendly.
If you love wildlife this is a wonderful get away, bird all day long. The homeowner has placed feeders around the yard giving alot of chances for viewing. We also seen rabbits, armadillos, squirrels, and deer all from the patio while enjoying the shade.
Only down side to this home is there is no true kitchen, but that is clearly shown in the listing. We brought coolers for most of our things and just work out of them. We did prepare 2 meals here at the home (painfully for 8 people) next time we stay we will opt to eat out. Who wants to clean up on vacation anyways!!!
Definitely will book again!!!
3 years ago
Nacole Williams Wylie, TX
I don't even know where to start everything was so amazing!! We rented the house Dec 22nd-29th to come back to Alabama and spend Christmas with my husband family. The house was absolutely beautiful, kept up with, very clean, and smelled nice! We loved the master bedroom so comfy and the bathroom was amazing. The living room was very comfy and cozy, the couches where nice to sit and recline back and relax. The kitchen was beautiful and there was everything you needed to cook(Pots, pant, plates, etc) We loved the deck that is right off the kitchen/living room very nice to sit on and relax with a cup of hot chocolate or even watch the sunsets. We loved going down to the dock and relaxing for hours and just taking it all in. The drive to and from the house was nice as well we seen lots of wildlife! The whole experience was just amazing. The communication with Cindy was excellent and she even leaves you breakfast! We are excited to book again in the future!! If you want a nice relaxing getaway and a house to rent that is beautiful and clean this is the place for you. There is a sign outside that says Little Slice of Heaven and it definitely is!! Nacole & John Williams-Wylie, Texas
4 years ago
Deb Johnson
Switching over to partner with Evolve to book my rental property on Marco Island was the best decision! Evolve has lived up to all of their commitments and continue to make improvements. The transition to working with them was seamless. First step you are connected to an on-boarding professional who works with you on setting up your webpage and scheduling a photo shoot to help promote your property in the best possible light. You get to approve of the final page before going live. Once live they promised to get me more bookings and they delivered and they starting delivering immediately. I got my first booking within 24 hours of my property going live on their website, and the bookings just kept coming.!!! My home was rented 30% more this year than it has in the prior 6 years working with a private property management group. Not only did Evolve get me more bookings but they also charged me half of what I was paying to the property group I was working with. I went from paying 20% plus any incidental costs with the private management team to only a 10% booking fee with Evolve. And best of all you dont wait to get your money! You get 30% at the time the property is booked and the remaining 70% within 30 days of the guest arrival date. This is a huge asset. With my prior management group I got the money 1 week after the close of the month that the guest stayed even though they put a deposit down at the time of the booking. Crazy!
Now its true I am more involved with the ongoing management of the incoming guests than I was before but to me that's a plus. I get to personally connect with the people staying in my home and understand first hand what they like and what may need to change. I prefer being involved rather than getting a "surprise" bill for a repair or change that I knew nothing about.
I also love the Evolve owner website. It provides you with all of the details you need to know about incoming guests, how many bookings you have, how much money you have earned, etc. . This may not seem like a big deal but my experience with the private management team was I didn't get any of the renter/guest information. As far as the renter or guest knew my property management group owned the home. They kept that information from the owner. Importantly, if you have questions, or need help, Evolve representatives are always, always responsive. You can connect with them live on the phone, you can chat with them on the owner website or portal or send them a request via email. Whatever method you choose you can count on a timely response. They are a very helpful team of people.
Net overall my experience switching to Evolve has been nothing but positive and if you are thinking about a change or getting into the rental property business- Evolve is a great booking partner.
4 years ago
Adrienne Lorenz Yucca Valley, CA
I’ve been with Evolve for over a year now. I was new to the vacation rental business and heard about them online. I thought about making a go by myself but saw the fees to sign up for Airbnb and vrbo. Evolve didn’t charge anything and would put me on all different websites and take professional pictures of my home and do the write up. It really was a no brainer. It took a couple weeks to get it all together, but I couldn’t be happier. My home is in the Joshua Tree market. Evolve charges 10% and does all the work. They take care of my calendar, answer questions with the guests, and send me my money. I always text the guest right before check in to introduce myself and let them know to contact myself with any issues with the property. So far I’ve had great reviews and only one guest that I won’t have back. (He let his dog swim in my Koi Pond and got mud everywhere.) I feel my property is being marketed very well and love the added insurance that Evolve gives me. I would recommend this company to anyone doing vacation rentals.
4 years ago
Ann Calvey San Mateo, CA
We have been with Evolve for only one year and they have been wonderful, from the first call they took us through everything to on board our property, step by step. they were always happy to help, and got back to us very quickly with any problems or concerns and marketed our property to our best advantage.
I cannot speak highly enough of them, across the board they are excellent
We have been rented every weekend and and this is only our first year. The advertise on 7 or so different sites. We had a problem with one renter and they went back to Arbnb and got us more money for extra cleaning which I did not think we had a hope of getting. I am very happy we chose Evolve.
4 years ago
Dianna Jensen Grand Junction, CO
We started with Evolve in January of this year. New to the Vacation Rental we have relied on the advice of the professionals, EVOLVE. They have been able to answer questions we have, suggest ideas, and give advice when needed. I tried to manage our VR on our own for one month and found it to be a waste of my time. I have 2 other businesses that need my attention and so having them manage people, bookings, money, advertising, and cover insurance has been a Godsend. We have surpassed our expectations with the rental and we are only in the sixth month.
They have delivered what they have promised and we couldn't be happier.
Thanks again EVOLVE for making our job easier by your great service.
Sincerely,
Dianna and Larry Jensen
4 years ago
Tracy L Zikes Riner, VA
EVOLVE's rental management model is a win-win for me as a homeowner. Their team of experts have proven their commitment to my success by widely and professionally marketing my home at a fraction of the cost other management companies charge. They take the reins, eliminating the stress of rental management, while perserving my overall ability to closely oversee each aspect of the process. Their team is responsive in answering my questions and addressing my concerns. With over $30,000 in rental bookings in the first 6 weeks of joining the program, EVOLVE is delivering what they promise. I couldn't be happier with my decision to put my trust in EVOLVE Vacation Rental Network.
4 years ago
Carol Basking Ridge, NJ
As an homeowner who uses Evolve to rent my vacation home, I can't praise them enough. Our listing went public with Evolve and their partner sites on 1/1/17 and we were booked solid every weekend in Jan/Feb/March in a matter of weeks. We have steadily rented in the interim months and have had great bookings all summer; some are full weeks even though we only have a 2-3 night minimum. I've even had repeat business already! Evolve walked me through the process, has a fantastic user interface online, updates my listing whenever I make changes, handles my billing, and has handled one or two renter issues as soon as they arose. I would recommend this company to anyone. Renting my house has been a completely pleasant and FUN experience because of Evolve!
5 years ago
Eric Schell TX
Avoid this rental company at all costs, especially when booking through Airbnb/vrbo. I rented a cabin in broken bow and we had no running water the entire time, and the hot tub didn’t work. We couldn’t cook or shower. They didn’t even refund half of the cost. Worst customer service experience ever.
2 months ago
Matan Efron San Francisco, CA
I recently used evolve for my parents, and the apartment was filthy and had ton of ants. When we asked for some money back given the situation they gave back a nominal amount not even covering the amount they charged for cleaning fee.
I would avoid doing business with them in the future
2 months ago
Reply from Evolve Vacation Rental
Hi Matan - we appreciate you taking the time to leave us your feedback, although we are sorry to hear that you were anything less than satisfied with your experience. We do our best to consider both the evidence provided by guests as well as the input of the homeowners to ensure a fair and reasonable resolution for such matters. We understand that the outcome is not always what each party hoped for, and are sorry to hear of any remaining frustrations. Thank you again for your review and for allowing us the opportunity to look further into the case.
Feb. 15th, 2023
Carrie Jannazo Seminole, FL
We were extremely disappointed with our Airbnb experience with Evolve. We live in the Tampa Bay and were told to evacuate due to hurricane Ian, so we booked an Evolve rental in Cocoa Beach in hopes to escape the storm. 10 hours later the storm's projected path took an unexpected turn south and was headed south of us through the state to exit through Cocoa Beach (Brevard County) where we booked this rental. Brevard County was then declared a state of emergency in response to the pending threat of Hurricane Ian, so we decided to cancel our plans to travel there. (10 hours later). Wouldn't you? We didn't want to put our family in harm's way by traveling to this rental, only to be stuck there to be right in the storm's path! I then asked Evolve to consider refunding our money due to the extenuating circumstances through the Airbnb app. After 5 days of no response, I called them to inquire about the refund. Due to this natural disaster, you would think a vacation rental company would consider giving a refund but Evolve refused. We had to cancel an Airbnb in the past due a tornado and were given a full refund. I do not recommend using Evolve for planning any vacations!
5 months ago
Reply from Evolve Vacation Rental
Hi Carrie,
We’re incredibly sorry to hear that Hurricane Ian not only impacted your hometown, but the area you were hoping to find refuge in. We understand how stressful of a situation this was for you and hope that you, your home and your loved ones remained safe from the storm. We were disappointed to learn of your experience with Evolve and after further review with our team, are pleased to inform you that we were able to fully refund your reservation. We apologize for any inconvenience this may have added to your situation. While we know our team was doing their best to follow the protocols put in place for the storm at the time of your original cancellation request, our policies were changing rapidly as we learned more of the storm, and we recognize now that your situation very much so falls under the protection of our extenuating circumstances. You should receive the funds back into your account within 3-5 business days. If you have any follow up questions about this situation, please do not hesitate to contact us on any of our social media channels and we are more than happy to discuss further. Thank you for allowing us the opportunity to make this situation right for you - we hope to be able to host you for a future stay!
Oct. 26th, 2022
Review Source
Laurie Baggerly Dallas, TX
Great! Kept us updated with rental information arrival/departure info, payment, helpful hints etc. We had to make a change on departure date and Evolve was quick to respond and was able to change it for us. First home we tried to rent the owners didn't respond to them within 24 hrs so Evolve let us know and cancelled the reservation which was good too, that gave us quick notice to look for another property. Lots of choices on Evolve.
1 year ago
Jerry Dunlap Wheeling, WV
our stay in myrtle beach was great. we stayed at guest cottages/78 jester court. Quiet neighborhood, cozy, and clean cottage. Thumbs up Brenda K . awesome job! Brenda K was our contact. Very Professional, Friendly,and made sure we had everything we needed. Thank you so much for making a pleasurable vacation for us. God Bless. Sincerely, Kelly and Jerry D
1 year ago
Laura T Las Vegas, NV
Evolve manages my one short term rental property and I couldn't be happier. They set prices to be competitive with comparable properties nearby, they present my property in a beautiful, professional way, and their contracts and agreements are clearly stated. They do what they say they will do; they enforce the contracts they make with all their customers, both home owners and renters. Evolve has worked hard to provide the best compromise for both property owners and renters, and I couldn't be happier with their service.
2 years ago
Kristi Sage Bellevue, WA
We had an amazing time at Julie and Dan’s cozy cabin tucked away amongst lush trees with incredible river-front views of the Skykomish River and snow capped mountains. We enjoyed our weekend filled with lots of R&R. The cabin has everything you need - including games, plenty of amenities (and an added bonus of stylish decor)! Definitely recommend this place and we can’t wait to be back soon. Thank you!
3 years ago
Lon King Hillsdale, MI
We had to change to a larger home this year after we already had one reserved. Tess and Ivy really handled everything like clockwork. They were very knowledgeable, prompt, diligent,
and informed me of everything as we needed to make changes with insurance, etc. I will now use these two every year for our family "late Christmas" gathering somewhere in the country.
I would hire them immediately, however I am just an old marketing consultant. Evolve hit a home run with the service
Ivy and Tess provided. I am telling all my friends to use Evolve for trips like we take.
3 years ago
Diana LeVierge Agawam, MA
We loved our stay! The grand-kids loved the hot tub, and the rooms were spacious enough for everyone to have a place to be. Location was great and we were able to do many day trips. We whale watched, fished, swam in the ocean and the lake. There were many other great days, just hanging out playing pool and giant checkers with the kids. The bikes were a huge hit as well! Overall a great week, with our family! I believe my granddaughter stated that the pillows were also very nice. :-)
Steve and Diana LeVierge & Family
3 years ago
JoAnna Darby Chandler, AZ
This is difficult because you cancelled my reservation for a hot spot at a hot time of year. You sent me alternatives that were not comparable to my original choice. When I tried to re-book time had passed and availability went way down and cost went way up. I had made flight arrangements and my family as well so the downstream affect was devastating. My agent Annie turned the entire situation from a 0 to a 5. She listened, she cared, she followed up and she fixed it. That one person prevented a very sour yelp rating from me. She needs a bonus.
3 years ago
Denise Palick West Bend, WI
It was extremely easy to book our vacation rental. Once you get on the website, everything is right at your fingertips to book your rental property. Once it is booked, the owners contacted me immediately to thank me for renting with them and gave instructions as to when my credit card would be charged. Can't speak highly enough for this service.
3 years ago
Jenni Garden Grove, CA
This was the absolute best cabin rental I've ever stayed at in Big Bear Lake. The owner provided everything someone would need to spend a relaxing week. All the conveniences of home can be found in this beautiful retreat. The view from the cabin is beautiful and have an excellent location.
I would definitely recommend this retreat to anyone coming to visit Big Bear.
Did I mention the view from the Hot Tub is breathtaking!
3 years ago
Angela
This was my first experience with booking a vacation like this. We were a bit nervous about the process and what to expect. Evolve sent us emails with clear instructions on what we needed to do and how to contact them should we have any questions or problems. It was such a good experience. They covered every detail and we really had all the info we could ever need about the location where we were studying at. It was very stress free and we will def be Looking at their vacation properties in the future.
3 years ago
Karen Wagner Delia Livingston, MT
We have been renting our cabin through Evolve for 2 years now. We absolutely love working with Evolve. They are easy to contact, keep us up to date, and they manage our property on multiple web sites. Over the past 2 years we have only had 2 issues, both with guests, and both times Evolve helped us and helped resolve each issue in a very timely manner. We plan on using them for as long as we rent and if we can add to our cabins we will rent them through Evolve as well.
3 years ago
Jessica Marrotte Wayne, NJ
I couldn't have had a better experience using Evolve Vacation Rental. My original vacation rental was cancelled unexpectedly two days before our planned trip. Me and another family were scrambling to find something else within 24-36 hours. Evolve helped us with the search until we found a rental we wanted to move forward with. Evolve also gave a credit of $250 to help offset the inconvenience. Lastly, everyone I spoke with over the phone was SO NICE!!!
3 years ago
Gay Light Oxford, FL
This cabin was very comfortable in a relatively quiet location. We enjoyed the spaciousness and privacy. One thing I would like to point out is the moment we stepped into the cabin, we noticed a very stale and musty odor. I knew immediately there was a problem in the HVAC unit and checked the air handler in the closet. I found a major leak where the duct is attached to the air handler, and there was a feeble attempt to patch it. It will require a leakproof mastic repair. That should improve the odor issue. The sliding glass door was difficult to open and close. We had a few friendly ants which posed no problem. All in all, we had a pleasant stay and would enjoy renting through you folks again. Thanks again,
Gay Light
3 years ago
Christine Ramos-Diaz Middletown, NY
When I first called Evolve I was actually given some misinformation which led to my making reservations I would not have made otherwise. I was told that certain amenities were including in the fees for a particular reservation when they in fact were not. However, upon contacting Evolve to cancel the reservation, they worked quickly to come to a solution for me and my family and to compensate us for the amenities we thought were included but were not. They were tremendously helpful and cooperative and I was able to keep my reservations as a result of their efforts to make up for the initial mishap.
3 years ago
