Name: AUTOPAY
Rating: 4.1

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Steve Gardner Kenner, LA

Our experience with AUTOPAY was a positive one. Patrick K, our assigned loan specialist was professional, knowledgeable and personable. He effectively guided us throughout the application process.

10 months ago

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Lisa Jayne

I was lucky enough to have Jody who worked with me on getting a new loan for my car. I cannot thank her enough for being there and answering all questions. Thank you Jody!

10 months ago

Reply from AUTOPAY

Thank you. We love happy customers.

Oct. 31st, 2023

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Kevin Ashworth Round Rock, TX

First off I want to say that their advertising is completely disingenuous, the ads I saw from them last week stated that they could get rates as low as 2.39% with a 750 or better credit score (I'm at 832) so given I'm currently paying 3.9% via BMW Financial, I thought sure, why not refi to a lower rate and drop the term from 60 to 48 months for a little more a month in payments? So filled out their credit app, instantly got a email back saying I'd been pre-approved and to wait for a call back. That happened today where I spoke to Gus and he said that - even though my income is over 170K and the auto loan balance I'm looking to refi is only about $35K the best he could do is 3.95%. So in a nutshell, have way over the means to pay, have a 0-Tier credit rating and their - FALSE - advertising said they'd be able to get to 2.39%, they can't even beat BMW Financials rate that I received back in January of this year. If you want a hard-pull of your credit and like wasting 20mins filling out an app then 15mins on the phone being told they can't even come close to what they are falsely advertising online, then this is the place for you! /Sarcasm is you can't tell. Stay far away from these guys

10 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Oct. 2nd, 2023

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Mary Russell Columbus, OH

Matt was great! He was great with effective communication and was consistently keeping me updated on what was needed and how everything was going. Truly a great experience!!

10 months ago

Reply from AUTOPAY

We love 5-stars. Thank you.

Oct. 2nd, 2023

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cynthia zepeda San Antonio, TX

Andy was amazing to work with! He made the process so easy and it was stress free! I will definitely be working with him in the future and send people his way!

10 months ago

Reply from AUTOPAY

Thank you for this feedback. We will share it with Andy.

Oct. 2nd, 2023

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Mark Drury Atlanta, GA

I have a credit score over 800, nothing bad on my credit, never late on any payment. Thinking I might get a great rate from them, they called me after I filled out the application, then the guy skipped over numerous questions and then submitted my application. I was denied. Seriously? Then I called in and they told me that I needed to put some money down on my new car and I told them that wasn't an issue, I'd be happy to put at least 20-25% down, and the 2nd rep told me that the first rep put down that I wouldn't put any money down. He also told me that I'd probably get rates around 7 or 8%, I said no thanks. Then a 3rd person calls and tells me that I might get rates in the low 3s and I said, sure let's continue. I was told to wait 24-48 business hours for a call back, no one ever called me back. I got my local credit union to approve me in a few hours for a rate less than 4%. Autopay seems like a scam.

11 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023

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Sandy Tharp Muncie, IN

The process of working with AUTOPAY was was easy. Luther, the representative was professional and friendly. He was prompt answering my questions and kept me informed along the way.

2 years ago

Reply from AUTOPAY

Thank you so much for the review, Sandy. We only hire the best!

May. 2nd, 2022

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Jillyfish20 Dayton, OH

Desiree was awesome and was great at communicating the entire time. The entire process took about a week. There were some reviews I read online saying that things took a long time, but my turnaround was very fast!

2 years ago

Reply from AUTOPAY

That's great to hear! We will pass this along to Desiree. Thanks for choosing AUTOPAY!

Apr. 5th, 2022

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Victoria Phillips Fort Worth, TX

I received a solicitation from autopay unexpectedly and thought at first that it was a scam. I did some research a s found they were a reputable company. My experience was great! I even referred a friend, who refinanced 2 cars. The disappointing part was that I was told there was a referral bonus or incentive foe referring a friend, and it's been over 6 months now and haven't heard a peep about the referral bonus.

2 years ago

Reply from AUTOPAY

Hi Victoria, and thank you so much for referring our company to a friend! This is the highest compliment we can ask for. We'd be happy to assist you in getting your bonus; please just give our customer success team a call so we can get it started. Our number is 844-290-5731 and we look forward to hearing from you soon!

Jan. 15th, 2022

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John Haverson Jacksonville, FL

Refinance of my vehicle with a good rate was made so easy! The representative was very knowledgeable and helped me every step of the way! I am very satisfied with my new loan! Thank you auto pay!

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

Nov. 19th, 2021

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Chase Inman Georgetown, TX

Jesse was always in contact with me. Always updated me when I had questions. Made sure I was fully aware of everything happening. What I needed to give and what he could offer. Will be back! Will recommend Autopay to everyone I know.

2 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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Elijah Roller (Elijahthehydra) St. Petersburg, FL

Very nice process switching over, agent was very kind and helpful with the process.

5 months ago

Reply from AUTOPAY

Stellar 5-star review. Thank you.

Nov. 30th, 2023

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Tasha Blue Tampa, FL

I like everything the person handling my case was very helpful and understanding I was very pleased ☺️ 😊

5 months ago

Reply from AUTOPAY

We love 5-star reviews. Thank you.

Nov. 16th, 2023

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Airways Express Parrish, FL

Scamming company. They will pool a hard credit history on you and collect all your information and then they even canceled the application on me with some stupid responses. Also they are the one sending notice to you what you are aprove

6 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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ashiqur rahman Philadelphia, PA

Their service is very professional and I really admire their seriousness about business and the promptness.

7 months ago

Reply from AUTOPAY

Thank you for the great feedback.

Nov. 30th, 2023

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Patrick Cincinnati, OH

She went above and beyond to help make sure I had everything I needed made for a very welcoming experience.

8 months ago

Reply from AUTOPAY

Thank you for taking the time to leave this great review. We love 5-stars!

Sep. 1st, 2023

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Southside Lakers 13 El Paso, TX

Deliah P took care of my refinance amazingly quick! No hassles, no bumps. Very smooth process. Thank you!

8 months ago

Reply from AUTOPAY

This is great news. Thank you for sharing your experience.

Aug. 28th, 2023

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antonio lemon Kilgore, TX

Like the way anything went smoothly and quickly she did her job well getting me a lower rate thanks again

8 months ago

Reply from AUTOPAY

Thank you for this 5-star review.

Aug. 29th, 2023

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Verified Customer

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Corey Fort Stockton, TX

Amazing experience, excellent service. Did everything to help me with vehicle payments.

1 year ago

Reply from AUTOPAY

Awesome Corey! Thank you for the 5-star review.

Sep. 29th, 2022

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Verified Customer

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Kenny Samuels Pearland, TX

Fast and honest. Got the job done by lowering my rate and payment as advertised

1 year ago

Reply from AUTOPAY

Thank you for the 5 star review Kenny! It was our pleasure.

Sep. 15th, 2022

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Verified Customer

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Kenneth J Beaver West Palm Beach, FL

Great experience with customer relations and expedition of the process was very great !

1 year ago

Reply from AUTOPAY

Hi Kenneth. Thank you for the stellar review!!!

Sep. 15th, 2022

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Verified Customer

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Diane Bridges Minersville, PA

They work with me n I never has a problem with them...they were very nice to me.

1 year ago

Reply from AUTOPAY

Awesome Diane. Welcome to the Autopay family.

Sep. 15th, 2022

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Verified Customer

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christy Brown Dixon, MO

VERY HELPFUL COMPANY AND MADE THE PROCESS EXTREAMLY EASY. Very HIGHLY RECOMMEND

1 year ago

Reply from AUTOPAY

Great to hear Christy! We aim to make this process easy on our customers.

Sep. 15th, 2022

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Verified Customer

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Brandon fanders Sabetha, KS

They were able to get me a great credit union with a good interest rate. Quick and easy

1 year ago

Reply from AUTOPAY

Thank you so much for this review Brandon, we hope the credit union benefits are amazing as well!

Sep. 8th, 2022

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Verified Customer

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Howard Perry Opa-Locka, FL

Shain was the best. He made the process seamless and I got my loan refinanced very quickly.

1 year ago

Reply from AUTOPAY

Hi Howard! Thank you for the kind words and we are so glad to hear the process was smooth, if you need a refinance in the future we hope to hear from you!

Sep. 8th, 2022

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Verified Customer

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Claudia Monterey Park, CA

Super helpful Jessica talked me through the process and answered every question i had

1 year ago

Reply from AUTOPAY

Thank you for the excellent review Claudia! We love to hear when things go smoothly!

Sep. 8th, 2022

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Verified Customer

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Janetta Cox Chidester, AR

They made the process easy and quick for me. I could not have asked for anything better.

1 year ago

Reply from AUTOPAY

Thank you so much for your kind words Janetta! We strive to make the process as painless as possible.

Sep. 8th, 2022

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Verified Customer

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Kiro Las Vegas, NV

Very good experience, everything was fast and easy, Donovan was great.Thank you!

1 year ago

Reply from AUTOPAY

Thank you Kiro, we love your review!

Sep. 8th, 2022

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Verified Customer

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Rasul Abernathy Pittsburgh, PA

Because I was told everything went through fine and they cut the check to pay off my loan. I didn't pay my car note and got a crazy late fee because later on I was told something went wrong and their check was returned

1 year ago

Reply from AUTOPAY

Hi Rasul, we understand being upset that Ally sent our check back without reason and caused a delay, we do see that another check was sent out and delivered. Hopefully Ally will accept this payment.

Sep. 8th, 2022

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Verified Customer

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Anonymous

They were responsive, information was accurate and very professional to deal with.

1 year ago

Reply from AUTOPAY

Thanks for the positive feedback! Cheers, AUTOPAY

Sep. 3rd, 2022

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Verified Customer

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Cynthia Fiore LA Mesa, CA

So far, so good. Excellent rep got us a lower rate and guided us through the process.

1 year ago

Reply from AUTOPAY

Great news Cynthia. Our customer are #1. Thanks again!!

Sep. 1st, 2022

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Verified Customer

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James

Autopay was convenient and they were communicative and showed me work in a long run and longevity. It was great.

1 year ago

Reply from AUTOPAY

Thanks for the positive feedback James! Cheers, AUTOPAY!

Sep. 1st, 2022

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Verified Customer

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Makerhen

The person that assisted me was very easy to talk to and helped me to understand.

1 year ago

Reply from AUTOPAY

Thank you for sharing your experience, Makerhen !

Sep. 1st, 2022

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Verified Customer

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Christopher

Autopay lowered my rate substantially. There was really good communication and fast turn around.

1 year ago

Reply from AUTOPAY

Hi Christopher, great to hear we were able to help you save! Thank you for sharing your experience!

Sep. 1st, 2022

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Verified Customer

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James

It was pretty quick when we arrived at settlement. He replied really fast. Stayed right on top of it.

1 year ago

Reply from AUTOPAY

Thank you James. It was our pleasure to work with you.

Sep. 1st, 2022

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Verified Customer

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Sheila

Very friendly, very helpful. The gentlemen that help me with my loan was very thorough.

1 year ago

Reply from AUTOPAY

Awesome Sheila. Communication is key with our customers . Thank you for the great feedback.

Sep. 1st, 2022

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Verified Customer

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Ayaiana

They are great people and they have great communication skills and are very friendly.

1 year ago

Reply from AUTOPAY

Hello Ayaiana! We love your review and we will keep it up! Have a lovely holiday weekend!

Aug. 30th, 2022

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Verified Customer

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Tamara

I think this is a very good experience. They let me know what's going on all the time.

1 year ago

Reply from AUTOPAY

Thank you so much for your review Tamara, we want strive to make sure the process is transparent as possible and love when it makes our customers happy!

Aug. 30th, 2022

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Verified Customer

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Branden

The rate was cheaper than what we had and what I have found last time trying to refinance.

1 year ago

Reply from AUTOPAY

Awesome Branden. So glad we could help.

Aug. 31st, 2022

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Verified Customer

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Theresa

The representative was very helpful and informative. Autopay gave me a great rate.

1 year ago

Reply from AUTOPAY

Hello Theresa. We strive to make this a great experience for our customers. Thank you.

Aug. 31st, 2022

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Verified Customer

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Adam

Everyone that I dealt with was responsive, respectful, and were quick to get the deal done.

1 year ago

Reply from AUTOPAY

Hello Adam, perfect! Thank you! We appreciate you sharing!

Aug. 30th, 2022

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Verified Customer

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Jamie

They had went through several different companies and loan places and found the best rate.

1 year ago

Reply from AUTOPAY

Great to hear we were able to help you save, Jamie! Thank you for sharing your experience!

Aug. 30th, 2022

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Verified Customer

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Rachel

They were extremely responsive, Luis was great and he was able to work with the information that I provided him.

1 year ago

Reply from AUTOPAY

Hi Rachel, thank you for choosing AUTOPAY! We appreciate your business!

Aug. 30th, 2022

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Verified Customer

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Joe Elkhart, IN

They worked hard to get me a good rate. I really appreciated how professional they were with the whole process.

1 year ago

Reply from AUTOPAY

Awesome Joe! We strive to make our customers happy. Thank you for your feedback.

Aug. 31st, 2022

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Verified Customer

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Michelle

Great customer service, great communication and professionalism everything was great.

1 year ago

Reply from AUTOPAY

Thanks Michelle. Our customers are our top priority here at Autopay!!!

Aug. 23rd, 2022

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Verified Customer

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Zaki Mohd Arcadia, CA

Easy to work with and the people are very professional. No hard selling nor pushing

1 year ago

Reply from AUTOPAY

Zaki, We always enjoy seeing feedback like this! Thank you for choosing AUTOPAY!

Jul. 7th, 2022

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Verified Customer

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Jesse Huston Burnsville, MN

Lots of communication. Caitlynn was very prompt and helped me through the entire process.

1 year ago

Reply from AUTOPAY

Thank you Jesse. This is great to hear, We will pass along your feedback!

Jul. 7th, 2022

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Verified Customer

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Amalia Garcia Donna, TX

Very pleased with the transaction. Very smooth and very professional in every way.

1 year ago

Reply from AUTOPAY

Very nice to hear this from our customer. Thank you for trusting Amalia.

Jun. 17th, 2022

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Verified Customer

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Max Arlington Heights, IL

Easy and quick, the refinancing was very smooth and easy process with awesome communication

1 year ago

Reply from AUTOPAY

Hello Max, great to hear we were able to help you save! Thank you for sharing your experience!

Jun. 17th, 2022

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Verified Customer

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Peter

They have a lower payment. They're very attentive and have great customer service.

1 year ago

Reply from AUTOPAY

Glad to hear we were able to help you save Peter! Customer service is our way of life! Thank you for choosing AUTOPAY!

May. 31st, 2022