Name: AUTOPAY
Rating: 4.1

check_circle

Verified Customer

star star star star star

Shelbey Morrow Anderson, CA

Easy to communicate with and very helpful through the whole process! Extremely happy with my refinance

2 years ago

Reply from AUTOPAY

What great Feedback, Thank you Shelbey!

Jul. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Valerie Dille Colorado Springs, CO

Terrible Terrible communication with my representative. Wasn't very knowledgeable about any of my questions. Terrible response time. It took literally 2 months to refinance my car. Unbelievable! It took me less time to close on my house

2 years ago

Reply from AUTOPAY

Hello Valerie, Thank you for your feedback. We apologize for any delays or miscommunication you may have experienced during the refinancing of your vehicle. We always strive to give our customers a good, efficient experience at AUTOPAY. If you wish we would be more than happy to address any concerns you may have had about your refinancing. Please call us at 844-290-5731 when you are ready and we will be happy to help.

Aug. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Brian Moy Gurnee, IL

My loan officer was good but seem overwhelmed or unorganized. He wouldn't call for days then when he did everything was urgent or a rush.

2 years ago

Reply from AUTOPAY

Hello Brian, Thank you for your feedback about your experience with AUTOPAY and your loan specialist. We would be happy to address any concerns you may have had about your loan process. If you wish, you may call us at 844-209-5731 when you are ready.

Aug. 6th, 2021

check_circle

Verified Customer

star star star star star

David Independence, MO

This was a super easy process. They saved me a TON on interest. Everything was easy to take care of.

2 years ago

Reply from AUTOPAY

We are delighted we could save you, David. Thank you for sharing your experience!

Jul. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Paul Jacobo Pittsburg, CA

Great experience and great services. Answers in honesty. You'll feel like he is a friend helping you instead of talking to an agent

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing, Paul! This is what we strive for!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Suzanne Massey Cordova, TN

Autopay was so simple and the customer service was exceptional. They helped my reduce my payments by half.

2 years ago

Reply from AUTOPAY

Wow! Thank you for your feedback Suzanne! Thank you for allowing us to help you save!

Jul. 8th, 2021

check_circle

Verified Customer

star star star star star

Rebecca Jo Ingram Plano, TX

Noah was awesome! He helped me through the whole process, step by step, "holding my hand" the entire way!

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Rebecca!

Jul. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Corum Blue Springs, MO

POOR COMMUNICATION NEVER ANSWER CALLS. Hard to get in touch with anyone. No walking me through the paperwork to know or explain the numbers. I would never use your service in the future but will also not tell anyone not to.

2 years ago

Reply from AUTOPAY

Hello Robert, Thank you for reaching out to us and we would love to address your concerns about your experience with us if you would like to call us at 844-290-5731 when you are ready. We at AUTOPAY always strive to make sure our customers are assisted through their loan process and would like to rectify any issues that may have occurred.

Aug. 6th, 2021

check_circle

Verified Customer

star star star star star

Son Dok Fort Worth, TX

Very quick and easy. Person I work with is very friendly and answer all my question in a timely manner

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Son!

Jul. 8th, 2021

check_circle

Verified Customer

star star star star star

Devin Fredrickson San Antonio, TX

During the pandemic, everything seemed to be harder. Except for Autopay, they made refinancing so pain free.

2 years ago

Reply from AUTOPAY

Amazing Devin! We are delighted we could help you out! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Daniel L Raymer Gallatin, TN

Quick, easy, and efficient. They made the refinancing process stress free and you can't ask for much more than that.

2 years ago

Reply from AUTOPAY

Thank you for the Fantastic feedback Daniel!

Jul. 17th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Paige Leysath New Orleans, LA

They took 8 weeks to pay off my initial loan on a refinance, and then the payment was sent to the wrong place. My car payment for my initial loan was 28 days past due because of the delay. Because of this, Autopay would have to reissue a new payoff check, so I had to stay with my original finance company and make a double car note.

2 years ago

Reply from AUTOPAY

Hi Paige, I'm so sorry that there was so much confusion with your loan. We consider this to be a serious issue and have been working diligently to make sure this is resolved. We would be happy to provide you with an update and hear more of your feedback. Please give us a call at 844-290-5731 when you're able so we can go over this.

Oct. 22nd, 2021

check_circle

Verified Customer

star star star star star

Jennalee Rosario Glastonbury, CT

Was an easy process. They were very nice and understanding. They had very detailed information which is really good.

2 years ago

Reply from AUTOPAY

Amazing Jennalee! Thank you for sharing your feedback and experience with us here at AUTOPAY!

Jul. 17th, 2021

check_circle

Verified Customer

star star star star star

Jane Mayetta, KS

My Autopay representative kept me informed through the whole process and didn't hesitate to answer any questions I had.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your feedback, Jane!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Mike Surprise, AZ

Experience was good, my only frustration was the length of time it took to complete. From application to close it was over 6 weeks.

2 years ago

Reply from AUTOPAY

Hello Mike, Thank you for sharing your feedback we do apologize for the delays you experienced. Typically the refinance process does take some time but it appears you encountered a delay. If you would like to discuss these delays with us so we can improve please call us at 844-290-5731

Aug. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Perri McCary Houston, TX

Issues with sending payoff check. Caused my credit to drop 80 points. I was in the process of buying a home. Cause me more money to refinance using a 3rd party payoff company. Communication was off. Pay off check still not received and it's been almost 3 months.

2 years ago

Reply from AUTOPAY

Hello Perri, we would like to apologize for the experience you had and thank you for sharing it with us. If you could please call our escalations department at 844-290-5731 at your convenience we can assist you with this and help get this matter resolved.

Aug. 6th, 2021

check_circle

Verified Customer

star star star star star

Ryan Phoenix, AZ

Fast, efficient and effective. Got me a better rate then I currently had and made the process frictionless

2 years ago

Reply from AUTOPAY

Thank you, Ryan! We love getting feedback like this! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Scynthia L Washington Court House, OH

The 1st interest rate promised didn't happen, it ended up being higher, although still lower than my current rate. I was also told that I would be able to skip my current month's payment and that didn't happen either

2 years ago

Reply from AUTOPAY

Hello Scynthia, thank you for your feedback. We apologize for any delays or miscommunication you may have experienced during the refinancing of your vehicle. We always strive to give our customers a good, efficient experience at AUTOPAY. If you wish we would be more than happy to address any concerns you may have had about your refinancing. Please call us at 844-290-5731 when you are ready and we will be happy to help.

Aug. 6th, 2021

check_circle

Verified Customer

star star star star star

Sean Colburn Henderson, NV

Great customer service experience. My agent was thorough and very helpful thoroughly the whole refinance process

2 years ago

Reply from AUTOPAY

That is fantastic Sean! Thank you for the Feedback!

Jul. 3rd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Bonnie Ehman Carmel, IN

The service and rate was good - however it was extremely difficult to get timely responses from my representative. To the point that the lender had to do a second hard pull on my credit due to 60 days passing between pulls.

2 years ago

Reply from AUTOPAY

Hello Bonnie, we would like to apologize for the communication errors and delays with your refinance experience as well as thank you for sharing it with us. If there is anything we can clear up or if you would like to elaborate on your feedback, please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

check_circle

Verified Customer

star star star star star

Chad North Las Vegas, NV

Easy & our rep was amazing lots of texting back & forth all msgs answered quickly Brandon was amazing to work with

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Chad!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Desmond Capers Charleston, SC

quick and prompt communication and follow up. Easy access to documents and friendly customer service and support

2 years ago

Reply from AUTOPAY

Amazing to hear! Thank you Desmond!

Jul. 3rd, 2021

check_circle

Verified Customer

star star star star star

Diane Verespie Seymour, CT

Super quick & easy. Noah was very easy to work with and always got back to me very quickly. Easiest refinancing ever.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback, Diane!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Joan Branch Plymouth Meeting, PA

AUTOPAY was willing to give me a chance but mostly they brought my interest rate down over 10 points.

2 years ago

Reply from AUTOPAY

Excellent to hear! Thank you for your feedback, we are thrilled to have saved you so much! AUTOPAY

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

RAYMOND BILIMON Wahiawa, HI

Awesome, Mike was very easy to communicate with and seems to be a really good guy. Overall experience was awesome.

2 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY for your refinance needs!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Kia Stanz Philadelphia, PA

2 years ago

Reply from AUTOPAY

Kia, thanks for your honest feedback! We are thankful for your business! AUTOPAY

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Deborah Gossom Mansfield, OH

Very easy to work with. Had some questions after and they answers them for me. Friendly and knowledgeable

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for the feedback, Deborah!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Nicole Mast Columbus, IN

Very responsive to my questions once I was sent to a customer service rep that would actually follow up.

2 years ago

Reply from AUTOPAY

Nicole, thank you for choosing AUTOPAY! Cheers

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Brian LaBrie South Hero, VT

Fasy effecient service, found the process to be seemless. Was very suprised how quick and easy everything was.

2 years ago

Reply from AUTOPAY

Great Feedback! Thank you for choosing us for your refinance needs! Cheers, AUTOPAY

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Devyne castillo Los Angeles, CA

Very good communication, I had Daniel brewer help me with my refinance and he was very much helpful!

2 years ago

Reply from AUTOPAY

Devyne, thank you for your response. We will pass on your kind words to Daniel!

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star

Kevin Springer Fort Wayne, IN

quick, easy, effortless. they did all the work. They communicated very well and took care of any issues.

2 years ago

Reply from AUTOPAY

Kevin, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Ray Gassert King Of Prussia, PA

Fairly easy process but could have been a little quicker. The doc fee is a little steep but it was still a good deal overall

2 years ago

Reply from AUTOPAY

Ray, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Rick Rossner Exeter, CA

Customer service was very poor. Agent was very poor at responding to inquiries. Agent would send text message asking to call and then would never answer his phone or return messages or text responses.

2 years ago

Reply from AUTOPAY

Hello Rick, thank you for your review. We apologize that we did not respond to your communications in a more timely manner. AUTOPAY prides itself on providing excellent customer service, but we fell short of our standard in this case. Your feedback will be used to help improve the customer experience for everyone. If you have any additional questions, comments, concerns, or information we can provide, we can be reached at 844-290-5731.

Jun. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Toni L Vadala Syracuse, NY

Overall great, but sometimes, being told one thing only to find out, oh wait, just one more thing...oh, just one more more thing

2 years ago

Reply from AUTOPAY

Toni, Thank you for choosing AUTOPAY! We appreciate the feedback and will use it to improve in the future!

Jun. 15th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Angel madison Princeton, FL

Communication was horrible, no one answers the phone or email in a timely fashion. Funding time is not good. My previous lender keeps calling because they haven't received their payoff

2 years ago

Reply from AUTOPAY

Angel, please reach out to our escalations team and we can work with you to get this solved quickly. 8442905731 Cheers, AUTOPAY!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Andrew Garner Las Vegas, NV

Incredible customer service fast and efficient clear directions mind blowing rates helped me so much

2 years ago

Reply from AUTOPAY

Andrew, thank you for choosing AUTOPAY!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Larraine Sweat Jonesboro, AR

They are quick, efficient and very knowledgeable about the auto loan market, they were also very nice.

2 years ago

Reply from AUTOPAY

Larraine, thank you for choosing AUTOPAY for your refinance!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Jean Orengo Orlando, FL

My Agent was Cristian M and he was super helpful and always on top of the situation with good communication.

2 years ago

Reply from AUTOPAY

Outstanding! We will pass along your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Hillary Nunley Waterford, NY

East to speak with, friendly representatives, diligent customer service, and they made everything pretty easy

2 years ago

Reply from AUTOPAY

Thank you Hillary for your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star_border

Concerned Customer Young America, MN

Great service but fees weren't discussed until signing by electronic docusign while on the phone very rushed felt is was sneaky.

2 years ago

Reply from AUTOPAY

We appreciate your feedback! We will review this internally and adjust training to make sure all staff are following our best practices.

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Leila Ross Bangor, PA

They did something for me that one else would. And they were quick. I recommended them to some one else

2 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Leila for choosing AUTOPAY!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Regina Green Palm Bay, FL

Very easy to work with. They followed up with me regarding all that they needed for me to be approved.

2 years ago

Reply from AUTOPAY

Thank you Regina for your feedback!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Devin Deschene Derry, NH

Very professional and very quick with the process. Only took me a week for everything to be finalized!

2 years ago

Reply from AUTOPAY

Devin, Thank you for your review! We appreciate your Business!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Sara Avalos Watertown, TN

Kristi was amazing! She made sure everything was done in a timely matter and was a HUGE help with the process.

2 years ago

Reply from AUTOPAY

Sara, Outstanding to hear, We will pass along your feedback to your specialist!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Melissa Maloney Clearlake, CA

Because my loan specialist worked with me and my schedule to get the process done. It was fast and easy.

2 years ago

Reply from AUTOPAY

Melissa, thank you for your feedback, we appreciate your business!

Jun. 2nd, 2021

star star_border star_border star_border star_border

spencer ingram

Customer service sucks I would rather deal with someone else. My representative was “Jayson B”

2 weeks ago

star star_border star_border star_border star_border

Larry G La Marque, TX

i was misled by AUTOPAY. I was "preapproved" and told them more than once to not pull a hard credit report unless they were 99% sure I would qualify because im trying to buy a house and did not want the inquiries on my credit report. Right after telling them that they pulled a hard credit pull! Told me I was approved. Then asked for tax returns and was told I did not qualify! Worst customer service of any company I ever dealt with. This is what it says about AUTOPAY: Is Autopay a legitimate company? Is AUTOPAY legit? AUTOPAY is a legitimate online broker for refinancing loans. Customers are able to easily compare their options through its online application process without having to worry about hard credit pulls, annoying salespeople and wasted time and effort. Not to worry about hard credit pulls! Total outright lie! This company is not worth the time to even use. They lie in the very beginning! Never again! I am also reporting this to the Better Business Bureau.

8 months ago

star star_border star_border star_border star_border

Brandon Craft Ormond Beach, FL

This company sent me a letter in the mail saying they would save me 230 dollars a month i have poor credit so I was a little skeptical I went through the entire application process the lady did a soft pull on my credit and said she could approve me I asked if she was the lender or a third party she said she was the lender I then authorized a hard inquiry I was approved immediately somone then called me back made me go through the entire application process again just to turn around and tell me they could not approve me then I asked to speak with a manager the lady Jenna M then began to try to talk circles and answer me with things that had nothing to do with what I was asking I insisted on speak to a manager she said she would have one call me I asked for a time and date so I could make myself available she said when they get to it they will call me I said unfortunately my schedule does not work that way she said well neither does ours so I’ll just remove your application this lady was very nice untill I got denied and her attitude very suddenly changed as did mine be carful these people do not care about trashing your credit they just want to make a sale

8 months ago

star star star star star

Willie Norris Pittsburgh, PA

It seems like everything went smoothly, because of my loan specialist Mrs Leah B she did a outstanding job in switching me over for a better rate thanks Auto Pay !

9 months ago

star star_border star_border star_border star_border

Lavinia Haid Charleston, SC

Terrible experience. Pulled hard inquiry for no reason . Got an offer via creditcarma at 3.4 % for car refinance, only filled out my contact details and submitted no additional paperwork. Was called the next day just so an agent informs me that they can only give me 7.8% pardon, that's double what you advertised. And no it's not my credit score cause I am well in the 800's. Their excuse was at that location they don't offer that rate. Ok I could live with that but why in the world would you do a hard query impacting my score when you already know at that location you can't offer what you advertise. I asked to be called bck from a manager which never happened. 5 days later my crefitscore dropped due to their pull. Ridiculous. Oh and ever when I call, you end up in endless waiting lines and ultimately noone answers a phone.

9 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023