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Allstate Auto Insurance

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421 User Reviews

8.7

Overall Score

LAST UPDATED: February 8th, 2022

Allstate offers excellent auto insurance coverage options and several discounts that can help you save money and get the protection you need for your liability and car.

Allstate stands out for its Drivewise® program that in addition to offering savings for good driving offers rewards for completing safe driving challenges. Allstate is a recommended insurer, especially if you're looking for a safe driving discount program that stands out.

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The Good

  • Positive Reviews
  • Helpful Tools and Resources
  • Range of Coverage Options
  • Mexico Tourist Auto Insurance
  • Good Discounts
  • Drivewise® Program

Positive Reviews

Allstate auto insurance reviews on BestCompany.com are largely positive. Reviewers praise Allstate for customer service, trust in agents, claims processing, and pricing.

Allstate's high proportion of positive reviews reflect customer satisfaction with the car insurance company.

Helpful Tools and Resources

Allstate offers many helpful tools and resources on its website. You can get a quote for an insurance rate, file a claim, and track your claim all online.

You can also learn more about car insurance and how to read car insurance documents from Allstate's articles.

Allstate's Bumper-to-bumper Basics® tool helps you see what limits and deductibles might work well for your situation and needs. This tool is especially helpful if you're in the early stages of car insurance shopping because it can help you decide what you should look for in your car insurance coverage.

Range of Coverage Options

Allstate offers a range of coverage options that you can include in your policy. These coverages include collision, comprehensive, liability, medical payments, underinsured and uninsured motorist, sound system insurance, roadside assistance, personal injury protection, accident forgiveness, and rental reimbursement.

Allstate also offers personal umbrella liability coverage that goes beyond the liability coverage usually offered by auto insurance policies.

Rideshare drivers can close the coverage gap between when their personal policy stops and when the rideshare company's begins with Ride For Hire®. This rideshare insurance ensures that you're always covered while you're driving.

If you're a car collector or have a classic car, you'll benefit from Allstate's classic car insurance. There are no mileage restrictions. The policy protects your car's value and allows you to choose where your car gets repaired.

Mexico Tourist Auto Insurance

If you're planning a trip to Mexico, your U.S. car insurance policy won't cover you while you drive in Mexico.

Allstate's Mexico Tourist Auto Insurance offers protection for physical damage and theft, bodily injury or property damage, medical payments, legal assistance, loan or lease payoff for a totaled new car, roadside assistance, and medical evacuation.

Pay attention to what the policy's limits are because that is the most the insurance company will pay for each coverage. You'll also want to look at the deductibles because that's what you're responsible for before your insurance policy kicks in.

You must have similar coverage for your U.S. policy, be at least 21 years old, and have a valid driver's license.

Good Discounts

Allstate helps you save money on your car insurance premium by offering several discounts. You may qualify for some of the following discounts:

  • New car (first owner)
  • Multiple policy
  • Smart student (under age 25 and good grades, successful completion of teenSMART driver program, or live 100 miles away from your car)
  • Anti-lock brake
  • Anti-theft device
  • Early Signing Discount® (since policy seven or more days before it starts)
  • Responsible payer (no cancellation notice for non-payment within the last year)
  • EZ pay plan (autopay)
  • Allstate eSmart® (go paperless)
  • FullPay® discount
  • Safe Driving Club

Most insurers offer a range of discounts that help policyholders save on their car insurance rate.

Drivewise® Program

You can also receive a discount for participating in Allstate's Drivewise® program. This program monitors your driving and scores it. You benefit from real time feedback and can start earning points after your first 50 trips.

As you accrue points for safe driving and develop good driving habits, you can redeem them for things like gift cards, auctions, magazine subscription, travel, and more.

In addition to helping you save and drive safely, the Drivewise® app also offers parking reminders so you can avoid tickets and towing. You can use Good Hands Rescue to connect with roadside assistance.

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The Bad

  • Must Provide Specific Personal Information for Quote

Must Provide Specific Personal Information for Quote

Before you can view quotes on Allstate's website, you must provide personal information like your car's VIN, your address, and your driver's license. While this can be frustrating, this information is necessary to show reliable quotes. Other car insurance companies follow the same practices.

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The Bottom Line

Allstate is worth exploring further if you're looking for a good auto insurance policy that fits your budget. Positive Allstate customer reviews reflect claims satisfaction, good customer service, and good rates.

Allstate offers many great coverage options that meet the needs of rideshare drivers, car collectors, and tourists in Mexico. Whatever your driving needs, you'll be able to find a policy that meets them.

When you purchase Allstate car insurance, you can also benefit from its many discounts, including participation in its Drivewise® program. You'll get a discount for participating in the program.

After your first 50 trips, you'll start earning points that can be redeemed for gift cards, travel, and more. Unlike other safe driving programs, you can also earn rewards for completing safe driver challenges.

We recommend working with Allstate for its car insurance product options, discounts, and Drivewise® program.

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Star Rating

4.2

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422 Reviews

Review Breakdown

5 grade

52%

4 grade

26%

3 grade

12%

2 grade

4%

1 grade

7%

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Robert Rootes Bestselling Author Fredericksburg, VA

We switched auto insurance from the lizard to Allstate because the lizard made a lot of claims about their quality of service, but it's smog and gasoline leaks. They didn't provide us with any quality of service. If you needed to talk to customer service, you had to go through a million phone prompts only to wait on hold forever. We wanted to work with a company that felt like we talked to real people and not robots. Recently, my wife had an accident with a deer (the animal hit the car, instead of the other way around). It's an unfortunate fact about living in the rural areas. This is the first accident claim we've ever made with our auto insurance. Immediately, I thought our premium would go up. It was the first question I had for them. Allstate representatives talked to me over the phone about the claim. They assured me that our premium wouldn't change. They provided us with an extensive list of repair shops in the area instead of using only a handful of repair places. If we wanted to use a different repair shop not listed, they said it was no problem. The kind of service they gave us for that bad moment means we'll stick with them. We were with the lizard for 20 years. It was time to shed the scales.

4 months ago

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Carnan Fort Collins, CO

We have used Allstate Auto insurance since we've been married - over 31 years. We have been very happy with the help we've received on the few claims we've had. We've also appreciated the agent's help in reviewing our coverage and helping us make adjustments as our life has changed.

3 months ago

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J B Sandy, UT

I grew up as a driver using Allstate Auto Insurance, and have never had a single complaint. When my car got broken into in High school, they fixed the smashed out window and replaced my personal items that were in the car, without increasing my rates.

3 months ago

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Ron Thurgood Denver, CO

I have been with Allstate 30 years, with home and auto. I have multiple claims for accidents and home repair. I have felt the processes have been good and felt I have been taken care of.

3 months ago

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michael L Wallace Arlington, TX

I have been with Allstate Insurance for 25 years. I have home and car insurance with them. I recently had my hot water heater spring a leak and had to turn it in to my insurance company. Allstate took care of everything from start to finish. They are always professional and helpful when filing a claim.

4 months ago

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Flora Canal Winchester, OH

This is by far the best insurance I have dealt with. Package is affordable, coverage is great. They give you some rewards and discounts if you are a good driver with no accident . I have been with the same agent for more than 10 years and I’m very satisfied.

4 months ago

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Corryn Moore Richmond, VA

Allstate has been amazing. Both my husband and I have had to file claims for damage done that was considered a hit and run. They covered it with an affordable deductible and have a wonderful family rate that even gives us a discount for safe driving. Agent is amazing too.

4 months ago

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Randie S. Edmond, OK

Current customer here! We switched from Geico to here because my husband said so haha. They've always had great rates, honest pricing, and friendly customer service. They even reached out to me about renter's insurance and life insurance! I was in a very minor scrape and scratch incident in January this year with a Geico customer. The claim process was easy, they made sure to communicate quickly and word for word, and they checked up on me throughout the process. Great company that I do recommend!

7 months ago

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E Jester Baltimore, MD

Everybody knows the slogan, "You're in good hands with Allstate." Essentially you are. I have been with Allstate for over a year and I was satisfied with my service. However, when I purchased my new Honda Civic Hatchback, I felt the brunt of the excessive cost and rise in premiums associated with new cars. My premium hit the roof. So, I decided to search for better rates elsewhere, but to my discovery, Travelers insurance agent shared more information with me than any other company as to the reason my rates soared and from his direction chose to correct the error on my driving files. Of course, I obtained a letter with the correction from Liberty Mutual to present to Allstate underwriters to consider the removal of the accidents that rose my rates. Lexis N. was contacted as a result and apparently, my record was cleared of all at-faults that caused the rise in premiums. I didn't want to leave Allstate because they are quick with claims from observations on claims with my siblings so I didn't really want to leave. As God looked on, I called to give Allstate one more chance to redeem my status with the new information, and was I amazed. The issues were cleared and prorated if you will and I am happy. God is magnificent if you serve Him and give Him all the glory. Thank you Father for allowing Allstate to correct the errors on my file so I could obtain better premium rates for my car. Allstate rocks!

9 months ago

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Tami Thurgood Ogden, UT

I have been with Allstate for several years and have really enjoyed working with my agent. Jabbing both auto and homeowners insurance policies with Allstate has saved me so much money!

4 months ago

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AMOS Hodge San Antonio, TX

I’ve been a costumer for quite sometime,I think that they are one of the auto insurance companies not necessarily the lease expensive but the professional service that you receive is unmatched

4 months ago

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David Swenson Saint Paul, MN

I have been with Allstate for over a year. I have loved having one consistent agent that I can’t call or text anytime! Competitive auto rates especially if you have a clean record and bundle it!

4 months ago

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john whortenbury Palm Bay, FL

This is a great company to work with. They go out of their way to make the insurance experience as pleasant as possible. The claims people were great. They walk you through the process, answer all questions, and offer helpful suggestions to make it as easy as possible. I would highly recommend Allstate to anyone.

6 months ago

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Eddie Rios Ogden, UT

Allstate Auto Insurance has offered me the best rates covering every possibly liability. They are careful in creating policies that safeguard against financial liability. They have easy terms and fair billing practices. Their insurance agents are highly trained being able to answer any concern. Highly recommended as I have had nothing but a great experience with them.

2 years ago

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Shauna Horne American Fork, UT

We have had our car insurance, life insurance, and house insurance with Allstate for 20 years. They have always been very helpful and have excellent customer service. When we were searching for a car for our son, they were willing to give us quotes on how much the car insurance would be which was very helpful in determining what type of car to buy. We like the discounts we receive for good grades and good driving.

3 years ago

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Suzanna Wootton Springville, UT

Allstate is a good insurance provider. However, i got in a car accident a few months ago and when my husband called them, the representative made the whole situation a lot more stressful by saying that we’d have to pay for the rental car, etc. Even though the accident wasn’t our fault. The rep knew the accident wasn’t our fault but he was still required to say we had to pay for it and then get reimbursed later on just to cover Allstate from any liability. That bothered me a lot and i wished they would’ve been more easy going in stressful situations like car accidents. No need to make things more stressful for the person!

4 years ago

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Jean Massey La Grange, TX

I've had Allstate insurance for a couple of years now and I cannot imagine ever leaving. I was involved in a minor mishap on the interstate where a huge block of wood was hit by another vehicle and sent into my lane it smashed the bumper of my truck and did some damage underneath. My claim was immediately set into motion with one quick call, under my coverage was available a rental car while my vehicle is being repaired. The body shop that works with my insurance delivered my rental and picked up my vehicle two hours away!!

9 months ago

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Rodney Lee Fort Worth, TX

I love Allstate and my insurance team. Julie S's office is the reason I've stayed, Esmeralda and Margo are two of the most professional and helpful agents I've ever had the pleasure of working with. I've definitely found cheaper policies, but the team is worth the money. Any claims I've had, they've taken care of me and it's great to have that sense of safety.

11 months ago

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RICH STANTON Levittown, PA

The agent is really a customer service type of guy. I tol him even if his rates are hiher I would never stop allstate, he answers the phone always or his staff. what I dislike is nothing, the company is very good. I would never chang I have my home and car with allstate the only thing that was not goo is they WOULD NOT TAKE A CLAIM AND PAY IT OTHER WISE THEY ARE GOOD CLAIM

11 months ago

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Andrea Smith Idaho Falls, ID

Our family has used Allstate for home and auto insurance for 30 years. They have been great when we've needed to file a claim and helpful and professional in all ways. We have lived in several parts of the country and we've changed our agent when we moved, but stayed with Allstate because the service has been excellent. They are competitive in price, but not the least expensive, but you get a great product and service. We receive cash rewards for good driving records, which are significant. We also had an instance where someone fraudulently said we had been in an accident with them in another city and Allstate took care of it quickly and without any trouble to us. We would highly recommend them. My only "complaint" is that they send a lot of email advertisements, but that is something you can control.

4 years ago

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Caroline Fowler Little Rock, AR

I had Allstate for many years and was denied a roof claim multiple times when contractors had verified that I had hail damage. Friends told me that Allstate was known for denying roof claims. I switched insurances and the new company approved the new roof.

3 months ago

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Ramona Harris Emory, TX

I recommend that you use Allstate Auto Insurance. I have used them for 2 years now and have had no problems with them. I have the libilty insurance and the cost is afforable.

4 months ago

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Prenisha Tallahassee, FL

One of the most comprehensive job search databases out there. Easy to drill down into areas of specialty, useful email alerts. I've used it a few times, getting my next employment through them.

6 months ago

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P Swaney Newburgh, IN

We are thinking about selling our house. I went on the roof to paint some window trim. While I was up there, I noticed damage from a hail storm. I called the claim in, and now I am getting a new roof. We love Allstate.

6 months ago

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Donna Tyler, TX

I have been with Allstate well over two decades. I like the way that they bundle all your insurance needs to save money. They have always handled my claims in a timely, professional manner.

7 months ago

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PAM Kyle, TX

I have found my personal agent and his office very easy to work with. I appreciate the advice and service they give. The national office was pretty easy to work with as well when I had a claim on my house.

8 months ago

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Ronnie Rockinoldman63 Delaware Concord, CA

Allstate was a great company, I had them for all of my insurances, multiple homes & autos, an umbrella for 24 years. I had a fender bender on the way home from the airport, $1050.00 in damage to the other car. In California, any damage over $1,000.00 requires that a half-point be added to your license. This one accident raised my insurance cost from $395.00 every six months to $1,300.00 every six months. When asked if there was anything that could be done to lower the cost I got a flat NO. Even after 24 years of being a customer, my only blemish on my driving record was this one accident. Nothing they could do I was told. So I check with other insurance companies and all of them had lower rates, by a few hundred dollars. I called back told them I would have to move my insurance if I couldn't get a break on the auto insurance. Nothing they could do they said. So move all of my insurances to State Farm. I save 650.00 per year on my homes and 550.00 on my auto. You might be in good hands, but they sure do not care about loyalty.

1 year ago

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Steven Jackson

Allstate insurance company has the best all around the table deal. Car insurance,Rental insurance and, Life insurance plans. All have to do is call Elk Grove Allstate insurance company like did .Believe me you will be happy just like me.

4 years ago

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Paddy Salter Semmes, AL

When a problem happened and we were in an accident with an uninsured unlicensed person allstate stepped up and helped to take the burden away and paid out the policy maximum and they were my insurance company and the other driver was at fault thanks for helping us allstate!!

9 months ago

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Barbara Luke Lake in the Hills, IL

While I like this company, there were a few things that I needed help navigating as a new customer. Fortunately, their agent near me is excellent and was able to explain everything. Their driver discounts can be somewhat confusing because they can change every six months, where in the past mine stayed the same for a year. Basically these are 6 month policies, rather than one year.

9 months ago

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Darrin Pelham Rincon, GA

We have used the Allstate lockout service when our kids have locked their keys in their cars more times than I'd like to admit. The customer service staff have been very helpful each time we have called whether it be for the lockout service or inquiries into our protection. We have bundled our house and our cars to save us money and every little bit helps. We would recommend Allstate to others.

10 months ago

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John Carter Winchester, VA

In March of 2021 I realized that I was paying to much for auto insurance through USAA. My daughter had been with Allstate for a few months, so I contacted the same agent that she had. I could not believe the price I was quoted. As opposed to USAA I’m currently saving 400.00 by using Allstate. Great Company

11 months ago

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Jeffrey A Stapp Ellensburg, WA

Allstate has been the only insurance company I have ever been with for about 40 years, have never had a problem with their service or insurance, always willing to help me when ever I need something, very caring and curtious, and extremely helpful, Thank you Allstate, I know I would never go anywhere else

11 months ago

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Rodney ,

I'm refinancing my Home and needed Home Owners Insurance information from my Allstate Agent. Christina C. helped me and was Awesome. I called or emailed her at least 10 times with different requests. She helped me with every situation. I'm glad she was there to assist me through the process. She also helped me add a new Vehicle to my auto policy. She was very knowledgeable and professional throughout.

1 year ago

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Gina Marie Commack, NY

I absolutely love all state and have been with them for over a decade now my entire family utilizes all state as well as friends. They always go above and beyond to make sure you were satisfied all of your Questions are always answered in a timely manner and the price you cannot be. I would highly recommend Adam S. as an agent of all state as he has always done such a phenomenal job. I utilize them not only for my automobiles but also my home insurance as well currently I am looking into life insurance with them they always have the best prices and the best customer quality care

1 year ago

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Paul Cynthia Smith Lakewood, CA

We work with Matthew H in Orange County, California. He has been our agent for Home and Auto for over 12 years. His response time is impeccable when we need attention and or adjustments. He is prompt when we qualify for rebates or different upgrades in coverage that might benefit without being pushy. He just provides the information and we do as we see fit for our needs. We just recently added earthquake insurance and were pleased with our package. We have no intentions of changing our Agent or Insurance company. The Customer service is preference over price.

1 year ago

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Mark Troxel Provo, UT

I was a customer of Allstate for a number of years both for Auto and Home. I liked the discount for having both home and auto together. I liked having an agent. I used Allstate while having several teenage drivers. Having an agent meant having someone who would go to bat for you. Particularly we had a car that needed repair and the repair shop caused damage during the repair process. I was able to explain to the agent that the damage was caused by the shop and even though the shop denied responsibility, the agent stood up for us and the shop competed the repairs. The shop would not have done the repair without our agent going to bat for us. I felt Allstate charged fair rates, the only reason we switched was that Allstate stopped providing earthquake coverage for homes. Without the discount for having both Home and Auto it was not worth staying with them.

1 year ago

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Mim Lauj Hudson, WI

Allstate has been great! I've been with them for 8 years now. I got in an accident when I had Progressive and was immediately dropped by them. Went with State Farm afterwards but because I was dropped, my rate was terrible. After asking for a discount or lower rate after a year with State Farm, the agent said he couldn't help me. I looked at Farmer's and Allstate and got a great quote from an agent in the Tom Baecker office in St. Paul. I've been with them since, 3 accidents later, still with them. The claims process is as painless as possible and thorough.

1 year ago

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Rickey Lehi, UT

I cannot tell you how much I love Allstate for my auto insurance. My agent rocks; she checks in on me regularly and explains why costs change when they go down or up. By switching to Allstate from State Farm, I saved a lot of money. In fact, I went with Allstate because I had heard they were nice to work with, and they were giving me the best offers for my money (bang for buck) out of ALL the other companies I called and got quotes from. This includes companies like Geico, State Farm, etc.

1 year ago

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Michelle Rios Ogden, UT

Allstate Auto Insurance offers great rates for families with teen drivers. When I was a new driver, they offered a discount for my good grades. And since I had to pay for my own insurance, I thought that this was a pretty great deal. And when I was in a little fender bender, I didn't lose my coverage... They were understanding that sometimes things just happen.

2 years ago

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edgeman68 Long Beach, MS

My wife and I have everything we own insured with Allstate and they have been absolutely great to us. When we went to add our teenagers to our policy, our agent even provided us with an alternative that literally saved us thousands of dollars a year insuring our kids. Who does that? Most companies just willingly take your money, rather than provide you with options to heavily save. Allstate has gone far above and beyond for us

2 years ago

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Rosann Stanko Logan, UT

We love our agent and his office team. They are very honest and we can count on them as we continue to add or subtract from our policy items. We are very pleased with the customer service, also. In a heartbeat they will help and call back, if we need them, too. A couple of days ago I dropped by to pick up my insurance cards and the agent came out of the back office and shook my hand and visited with me for awhile. They are amazing.

2 years ago

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Christy Suguturaga Orem, UT

I have been with Allstate since I got married 20 years ago. And with my parents forever before that. We have had tons of occasions where Allstate has protected our property and our family. We have had good experiences with roadside service, towing, and flat tires. We’ve been in accidents and all the fun that follows. Allstate helped directly with body shops and made everything go smoothly. I will never switch away from Allstate. I really feel like my family is in good hands.

3 years ago

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Nancy Brown American Fork, UT

We have always had excellent customer service from our Allstate agent, Adam W. His office does fun perks like movie tickets, but more importantly they are always willing to work through my insurance to get me discounts without sacrificing quality. They were so helpful and efficient when we needed a new roof due to a windstorm, as well as working through our claims with a car accident. Very best customer service.

3 years ago

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Brady Hanson Orem, UT

My family has car and renters insurance through Allstate. We have been extremely satisfied with the service. They completely covered the cost of replacing our car windshield, and the premiums are low. You can get a discount for bundling insurance and for getting statements online. You can even set up automatic renewals so you don’t have to worry about your insurance running out. I would highly recommend.

3 years ago

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David Lewis Salt Lake City, UT

I have had Allstate insurance for about 5 years and have loved them. I am with Aaron G. and he has been extremely helpful. He was able to explain things extremely well and help with everything I needed. I have auto and home insurance and he did not try and sell me other insurances. They keep me well informed and have been very quick with filling any of my claims.

4 years ago

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Gene Hennigan Houston, TX

Easy to deal with. They pay claims promptly. Agents explain your coverage. Always competitively priced. Been customer many years.

8 months ago

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Brett Schiftner Weatherford, TX

I once hand an accident with someone insured with Allstate and they were a little tough to deal with. They made it difficult for me to get my car repaired the way I thought it should be.

4 months ago

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Spookybettle74 Carl Junction, MO

My agent is awesome!! I wish I found him sooner. I will be with them for a long time. Their prices and coverage is what I want and need.

4 months ago

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Krista Griffith Tulsa, OK

I have been with Allstate since 2003. They are always helpful, kind, and responsive. They treat me like a member of the family, in a good way.

5 months ago