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Allstate is the second largest provider of personal insurance and the largest publicly-held insurance company in the United States. The company offers many other types of insurance, including homeowners, life and fire insurance, and has expanded into Canada. However, Allstate does not seem to be the fastest or most efficient company when it comes to handling claims.
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Allstate services all 50 states and each state has agents to help customers to better understand their state's insurance requirements. Allstate allows you to check auto insurance requirements for each state. Agents help create personalized plans to satisfy your needs
Allstate has a truly impressive variety of insurance coverage types for just about any area you can imagine, so it can be a one-stop shop for all of your insurance needs. Rates are not the lowest in the industry, and in some cases are a bit higher than the competition, but overall they are not bad. In fact, for such a massive company with so many options, the rates are reasonable.
Allstate offers a free app for iPhones and Android phones that is fairly well reviewed. The current version has a higher rating than previous versions, as Allstate has added features, improved the interface and corrected some minor bugs. The app offers a good range of features, giving users access to all of their accounts, allowing them to make payments, file and track claims, manage policies and access roadside assistance.
In fact, filing and tracking claims couldn't be easier. Customers can do it through an agent directly, over the phone, online through the Allstate website or through the mobile phone app. The process is fairly simple, and the claim can be tracked every step of the way.
The American Association for Justice ranked Allstate as among the worst insurance companies on the market in 2008 because of what they called a "boxing gloves" approach to paying out claims. Allstate says they have vastly improved their approach since then, but complaints continue to mount.
Allstate does not have the most affordable rates on the market. In some cases, their rates are a little higher than the competition, so this might not be the best choice for someone who is just looking for the cheapest premium.
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Allstate Auto Insurance is a very trusted company, and I feel the same way. When I had an accident they took care of everything without a hiccup.
When we compared this company with our current insurance provider they were very similar in services, but because we have been with our insurance for so long we decided not to switch at this time. If we ever decide to change companies, we will seriously consider Allstate because of their customer and brand reliability.
Very Helpful and Friendly Been with Alstate since 1984
My agent and the office are always available to answer questions. They were right by my side during a car accident.
Rates are a little expensive if you don't have other products with them.
because they give you good service they are very kind and helpful in evey way.
Have been with them for years and always great customer service
Personal service is good, claim response is excellent, rates are competative.
I have had Allstate insurance for about 5 years and have loved them. I am with Aaron G. and he has been extremely helpful. He was able to explain things extremely well and help with everything I needed. I have auto and home insurance and he did not try and sell me other insurances. They keep me well informed and have been very quick with filling any of my claims.
We've had a very positive experience with Allstate. We have a comptetive price for our car insurance. Their agents are accommodating and answered all of our questions and we have never felt pressured to include additional products or services that we didn't need.
Our family has used Allstate for home and auto insurance for 30 years. They have been great when we've needed to file a claim and helpful and professional in all ways. We have lived in several parts of the country and we've changed our agent when we moved, but stayed with Allstate because the service has been excellent. They are competitive in price, but not the least expensive, but you get a great product and service. We receive cash rewards for good driving records, which are significant. We also had an instance where someone fraudulently said we had been in an accident with them in another city and Allstate took care of it quickly and without any trouble to us. We would highly recommend them. My only "complaint" is that they send a lot of email advertisements, but that is something you can control.
I had to file a claim against a policy holder that's with All State. The claim adjusters were very helpful and in get my claim filed so I could get my car fixed!
I really enjoyed Allstate Insurance. When I first got married I had Allstate they took such good care of my family. Reminding me when my bill was due help me when my car got hit they were honest loyal they had our back. I recommended Allstate to all my friend's.
Good service and the agent is very responsive. However price is a little on the higher side.
Poor customer service, and raising cost without notice and lame/questionable reasons.
Claims get resolved in a timely manner,representatives always have been able to answer my questions and resolve any concerns!
Insurance OK, Agent doesnt listen to me. It takes multible conversations to get simple changes made
They have always handled my claims quick and painlessly
Great service, always there for me in my time of need. Kind and helpful.
Never hear from my agent,rates high; claims through an 800 number.
Too expensive, false advertising for California on television
Generally very good, slow in addressing a claim
Friendly and as helpful as any insurance out there today.
fairly reasonable priced, very helpful, and courtous
Never had any problems with them , have always been there when needed
Had them for 33 years. Policy premium kept escalating. Nationwide got me better coverage for litteraly half the amount Allstate was gouging me for, and it has stayed virtually the same price.
They provide good customer service and are responsive to claims.
Very good service and very respectful people that work there
Allstate offers comprehensive coverage, and its insurance meets every need as a motorist.
Always helpful and courteous. Easy to do changes.
I like the company's service and quality of product.
I believe that they've gone above and beyond when I've had issues. Example: I received a lawsuit due to an accident my son had. They handled everything!
They provide fast response and follow up afterwards.
Easy and truthful not to pushy a n d covered my house and c as rs v ery well.
RELIABILITY. My agent is always there for me. He takes time to explain and makes sure I understand.
Basically a good company. Tends to over charge.
Very affordable and always available to answer questions. We have been with them for 20 years
Allstate insurance company has the best all around the table deal. Car insurance,Rental insurance and, Life insurance plans. All have to do is call Elk Grove Allstate insurance company like did .Believe me you will be happy just like me.
Not reliable, after 3 years of marriage to my new wife they NEVER could get it together enough to get her name right after repeated request verbally and in writing. Unprofessional, not honest, when I had complaints about our agent the number I was given by that agent to their "corporate office" and what I could find online sent me back to my agents office that I had a complaint about, very shady they police themselves. We moved on to another Insurer and now getting much better service, better coverage at a lower premium rate.
Good customer service, provided what I needed.