Allstate Auto Insurance

7.8

Overall Score

62 User Reviews

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Allstate is the second largest provider of personal insurance and the largest publicly-held insurance company in the United States. The company offers many other types of insurance, including homeowners, life and fire insurance, and has expanded into Canada. However, Allstate does not seem to be the fastest or most efficient company when it comes to handling claims.

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Allstate Auto Insurance Logo Allstate Auto Insurance

7.8

Overall
Score

62 User Reviews

The Good

  • Coverage features
  • Service coverage
  • Discounts
  • File/track claims

Coverage Features

  • Collision
  • Comprehensive
  • Bodily injury
  • Medical payments
  • PIP
  • Underinsured
  • Uninsured
  • Personal umbrella policy
  • Rental reimbursement
  • Audio/Video equipment
  • Towing and labor

Service Coverage

Allstate services all 50 states and each state has agents to help customers to better understand their state's insurance requirements. Allstate allows you to check auto insurance requirements for each state. Agents help create personalized plans to satisfy your needs

Allstate has a truly impressive variety of insurance coverage types for just about any area you can imagine, so it can be a one-stop shop for all of your insurance needs. Rates are not the lowest in the industry, and in some cases are a bit higher than the competition, but overall they are not bad. In fact, for such a massive company with so many options, the rates are reasonable.

Discounts

  • Passive restraint
  • Antilock brake
  • Antitheft
  • New car
  • Economy car
  • Utility
  • Farm vehicle
  • EZ pay plan
  • Esmart
  • Fullpay
  • Auto-life
  • Multi-policy
  • Early signing
  • Good payer
  • Senior adult
  • 55 and retired
  • Resident student
  • Good student
  • Premier discount
  • Premier plus discount
  • Safe drivers
  • TeenSMART
  • Defensive driver

File/Track Claims

Allstate offers a free app for iPhones and Android phones that is fairly well reviewed. The current version has a higher rating than previous versions, as Allstate has added features, improved the interface and corrected some minor bugs. The app offers a good range of features, giving users access to all of their accounts, allowing them to make payments, file and track claims, manage policies and access roadside assistance.

In fact, filing and tracking claims couldn't be easier. Customers can do it through an agent directly, over the phone, online through the Allstate website or through the mobile phone app. The process is fairly simple, and the claim can be tracked every step of the way.

The Bad

  • Poor claim payout
  • Steep rates

Poor Claim Payout

The American Association for Justice ranked Allstate as among the worst insurance companies on the market in 2008 because of what they called a "boxing gloves" approach to paying out claims. Allstate says they have vastly improved their approach since then, but complaints continue to mount.

Steep Rates

Allstate does not have the most affordable rates on the market. In some cases, their rates are a little higher than the competition, so this might not be the best choice for someone who is just looking for the cheapest premium.

The Bottom Line

Despite some complaints about claims processing, Allstate is a massive company that offers an impressive array of insurance coverage types. Rates are not bad, if not the lowest in the industry, but the convenience of getting all of your insurance needs met in one place might make it worth paying just a little bit more.

They lack one or two common discount options, but the ones they do offer are pretty good. The safe driving bonus check is particularly appealing. Overall, Allstate comes highly recommended for their long, stable history and variety of coverage option.

User Reviews

3.9

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10

IRIS LOPEZ

February 21st, 2018 Houston, TX DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Claims get resolved in a timely manner,representatives always have been able to answer my questions and resolve any concerns!

Helpful?

6

michael Parrott

February 21st, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Insurance OK, Agent doesnt listen to me. It takes multible conversations to get simple changes made

Helpful?

10

John

February 12th, 2018 Houston, TX DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They have always handled my claims quick and painlessly

Helpful?

10

Dee

February 12th, 2018 Houston, TX DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Great service, always there for me in my time of need. Kind and helpful.

Helpful?

6

Karen Ingram

February 12th, 2018 Farmingdale, NY DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Never hear from my agent,rates high; claims through an 800 number.

Helpful?

6

JEANHARRELL

February 12th, 2018 Canyon Country, CA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Too expensive, false advertising for California on television

Helpful?

8

Paul Feldan

February 12th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Generally very good, slow in addressing a claim

Helpful?

8

Donald Hughes

February 5th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Friendly and as helpful as any insurance out there today.

Helpful?

8

diane

February 5th, 2018 Las Vegas, NV DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

fairly reasonable priced, very helpful, and courtous

Helpful?

10

Gerald T Goodnow

January 26th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Never had any problems with them , have always been there when needed

Helpful?

4

John Nelson

January 26th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Had them for 33 years. Policy premium kept escalating. Nationwide got me better coverage for litteraly half the amount Allstate was gouging me for, and it has stayed virtually the same price.

Helpful?

8

DaleB

January 26th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They provide good customer service and are responsive to claims.

Helpful?

8

Susan Krupp

January 26th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Very good service and very respectful people that work there

Helpful?

8

McKinney Boyd

January 22nd, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Allstate offers comprehensive coverage, and its insurance meets every need as a motorist.

Helpful?

10

Mary

January 22nd, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Always helpful and courteous. Easy to do changes.

Helpful?

8

Xiqing Li

January 22nd, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I like the company's service and quality of product.

Helpful?

10

John Dean Tucker

January 22nd, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I believe that they've gone above and beyond when I've had issues. Example: I received a lawsuit due to an accident my son had. They handled everything!

Helpful?

10

Richard Wachowicz

January 22nd, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They provide fast response and follow up afterwards.

Helpful?

10

William Mulligan

January 22nd, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Easy and truthful not to pushy a n d covered my house and c as rs v ery well.

Helpful?

10

HILTON LOTERO

January 22nd, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

RELIABILITY. My agent is always there for me. He takes time to explain and makes sure I understand.

Helpful?

8

Roger Leach

January 22nd, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Basically a good company. Tends to over charge.

Helpful?

10

Scott

January 22nd, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Very affordable and always available to answer questions. We have been with them for 20 years

Helpful?

10

Steven Jackson

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Allstate insurance company has the best all around the table deal. Car insurance,Rental insurance and, Life insurance plans. All have to do is call Elk Grove Allstate insurance company like did .Believe me you will be happy just like me.

Helpful?

2

kevin tucker

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Not reliable, after 3 years of marriage to my new wife they NEVER could get it together enough to get her name right after repeated request verbally and in writing. Unprofessional, not honest, when I had complaints about our agent the number I was given by that agent to their "corporate office" and what I could find online sent me back to my agents office that I had a complaint about, very shady they police themselves. We moved on to another Insurer and now getting much better service, better coverage at a lower premium rate.

Helpful?

10

Faye Curren

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Good customer service, provided what I needed.

Helpful?

10

Claudia P Small-Johnson

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

great service when I filed a claim . trust worthy dependable company

Helpful?

6

Daryn

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They are expensive. My rates keep going up even though I have been accident and claim free for 20 years or more. I have multiple policies (home and auto) and have for over 25 years yet, I still feel like my rates go up...why should they, when I haven't made a claim in over 20 years.

Helpful?

8

David Lackey

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

premium escalates up and down every 6 months, using drivewise connection. They are not in the drivers seat that I am so how do they possibly know why or when you have to brake hard

Helpful?

10

Cambraia

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

No matter it seems to be the most expensive one it is a peace of mind and they are very caring about their customers

Helpful?

10

Philippe Colin

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Always there when you need them. Best customer service

Helpful?

6

Henry Citti

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I have had zero claims. When they gave out road service we signed up for it. But when we had a towing bill they said we did not have road service

Helpful?

10

James

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Excellent Service from my Local Agent and Any time i have had to contact their Customer Service Dept.

Helpful?

2

Sharrie R

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

My premiums increase every year even though I have a clean driving record

Helpful?

10

Jack G

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They've provided coverage as stated in my policy without hassles

Helpful?

4

Jynnifer

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

When i was in an accident they failed to provide me with any information or updates on my claim. I had to do all the leg work myself plus call them pretty much everyday for 3 1/2 months just to make sure they knew what was going on, info that they should have been letting me know not the other way around.

Helpful?

8

Janine

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They are helpful but a bit expensive. I ended up switching to American Family Insurance which is cheaper, probably because it is a local company

Helpful?

10

Tom Kosky

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

i've had them for years.the rates are good and my local agent is great.after sandy they treated me well.

Helpful?

10

Alicia Renee Pettine

January 9th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Always available, very responsive, helpful, follow-up is great!

Helpful?

10

Beverly Beardmore

January 9th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

mostly great service if you have a flat or your auto won;t start they send help, I have no wrecks so have nothing adverse to say.

Helpful?

8

Bruce Jarvis

January 9th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They give us Great service and they have low rates. That is all I have to say.

Helpful?