Name: Allstate Auto Insurance
Rating: 4.2

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Dawn Grand Blanc, MI

Our home, vehicle and motorcycles have been insured by Allstate for about 15 years. Fortunately, we’ve never needed to process a claim but we have shopped prices a few times and found them to be the most economical for the coverage.

4 years ago

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Michelle W Coraopolis, PA

My husband set us up with Allstate, and our representative is amazing. He is so responsive and gets things in the mail to us the day he says he is going to. I love being able to rely on this company because of their awesome people.

4 years ago

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Martha Gourley Pleasant Grove, UT

Allstate Auto Insurance took care of me when I accidentally hit another car. They took care of me as well as the driver of the other car. I was very concerned that the other driver was taken care of and the agent told me not to worry, they would take care of everything and they did.

4 years ago

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Reese Pleasant Grove, UT

Allstate Auto Insurance has a great reputation and when I had them for my cars they backed up what they said they were going to do. They took care of my needs and had special options that I could sign up for or not. Easy to use online and they claims process was also easy.

4 years ago

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Ashley Pleasant Grove, UT

When I was first married we had Allstate Auto Insurance for our one vehicle, then we added another and I was always happy with their service. The agents were always very helpful and didn't try and sell us extra insurance we didn't need. I felt like they had our best interest in mind, especially being young and barely married.

4 years ago

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August Moulton Lehi, UT

I have been an Allstate customer for more than 15 years. My husband and I had to file a claim with them for the first time and the experience was miserable. The new photo app for damages was terrible. Even when all of our quotes came back significantly higher, the adjuster offered only 1/3 the amount. We had to fill out supplement forms and the whole thing was a pain. We kept hearing different things from 2 different adjusters and the repair company did as well. One adjuster approved a new part, the the other tries to come back and say no (after it had been installed). This led to our car being in the shop much longer than anticipated while the situation was sorted.

5 years ago

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Keri Christensen Lehi, UT

Allstate is an awesome insurance company. When I was in a car accident they were very easy to work with and made sure that I was well taken care of with a rental car that was waiting for me when I dropped my car of to get repaired.

5 years ago

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Garn L. Arnold Alpine, UT

I use All State for my boat and boat trailer insurance. They 've been very good to deal with. I haven't had a need to make a claim but the insurance reps are very responsive. During the Winter they allow me to drop comprehensive and just go with liability while my boat is just sitting.

5 years ago

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Leslie West Jordan, UT

Allstate has been awesome! I have used them for my auto insurance for years and have never had any problems. When I got in a car accident, the claims process was simple. Allstate was speed in arranging for my car rental and things went smoothly.

5 years ago

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Troy Millett Lindon, UT

I have not used Allstate for several years now, but they were extremely good to work with when I did. I currently have boat insurance with Allstate and had to file a claim last year. It was a rather expensive fix and they took care of it with pretty much no questions asked. Would highly recommend.

5 years ago

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Becky Rasmussen American Fork, UT

My experience with All State as a customer was fine except the insurance agents in our area tend to under insure their clients trying offer the lowest rate, which is problematic if you're really in a car accident. However, from time to time All State has offered the most competitive rate even with appropriate coverage amounts. They were professional and helpful when I was a client. From another perspective if their driver is at fault and hits you they fight hard to not payout. We had to hire a lawyer to get compensation in my car accident. My 12 year old daughter sustained 2 herniated disc and 2 bulging discs in her back. They tried to hire a 3rd party doctor to prove that the injuries weren't from the car accident and not affecting her. The 3rd party doctor determined that the car accident was responsible and provided recommendation to the court that they offer the compensation for treatment. My attorney advised me that All State is the hardest insurance company to get paid claims on auto accidents.

5 years ago

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Paul Kasprzyk Gilbert, AZ

i have used Russ G with Allstate insurance for over 16 years. He is always available when i call in or email with any questions. they also price compare my policy b4 every renewal to make sure i am paying the lowest prices. i recommend them to everyone.

5 years ago

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Talan Nielson Gilbert, AZ

I’ve been with Allstate for over 25 years. My experience has been of fairness ,equality ,and most importantly security. I know that Allstate always will be there for me and my family. Now that’s the confidence and comfort a father of five needs.

5 years ago

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Alex Lewis Salt Lake City, UT

We've had a very positive experience with Allstate. We have a comptetive price for our car insurance. Their agents are accommodating and answered all of our questions and we have never felt pressured to include additional products or services that we didn't need.

5 years ago

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Anne Marie Milne Layton, UT

I really enjoyed Allstate Insurance. When I first got married I had Allstate they took such good care of my family. Reminding me when my bill was due help me when my car got hit they were honest loyal they had our back. I recommended Allstate to all my friend's.

6 years ago

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Amanda George IL

I had allstate back in 2016 and had it until about late 2019 until they started charging me all these new fees and when I asked about it they said it was a proration for my new bill. I didn't start a new contract to have a new bill. I had just updated my insurance to add comprehensive back on and they charge me $200+ in "new fees". No thanks.

9 months ago

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Amanda N Blake Maxwell Harriman, TN

This is by far the WORSE insurance company. I had an accident who the other driver was at fault. I still had to pay my deductible to have my car fixed. They said I’d get reimbursed && never did! It’s been over a year ago. I literally have to go through court to get my money back && everything! They’ll cover your car but, if you have to come out of pocket at all you won’t be getting that money back! Even if it’s obviously the other person’s fault without a doubt! They didn’t have my back at all! So if you’re with them && someone else is at fault for the accident you should immediately lawyer up! I have all the proof as the other person swerved off the road before connecting with me. The deputy who came out also found her at fault && wrote up a fantastic to the point report but, then I still had to dig into my children’s Christmas money ($750) to pay the deductible that they didn’t even try to get back && here I am over a year later having to still deal with all this with a lawyer. I would NEVER recommend this insurance to anyone for any reason. This was absolutely absurd && if I can keep one person from what I’m going through from this situation then I’m happy I wrote it. They’re expensive && they won’t even have your back to help you get your hard earned money back for! I would go to ANY other car insurance company other then Allstate! I can’t get into the exact details but, when this is over I will come back && tell everything && what happens. Save yourself the stress, time && money. Don’t waste your money on a company that will not have your back! They rather just pay for damages, you pay your deductible && not get lawyers involved! They don’t want to put the time && effort into helping you && doing what is best && right for you in this situation. One word……. RUN!!!

1 year ago

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Bridget Walker Gulfport, MS

They are affordable and as soon as you pay your first payment your coverage starts immediately. You can cover just about anything you own. They are one of the best insurance companies in the world

1 year ago

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Del Bellevue, NE

Hard to deal with after an accident. The individual we felt with was nothing but attitude and didn't care about anything but getting the claim of her desk as cheaply a possible. The vehicle has been in the shop for almost monthly since being repaired from a front end collision and bent frame.

3 years ago

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afayman

Very helpful in setting up new account and with settling intermittent claims. Great customer service -- always available to answer questions and address concerns.

3 years ago

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Odao Ogbonmwan Mableton, GA

The Allstate claims adjuster that I spoke with a couple weeks ago about an accident that I had involving one of THEIR drivers was SO rude and unprofessional with my mother and me. I couldn’t believe it! She kept making excuses for not answering my claims adjuster’s voicemails because she was on vacation! It didn’t make any sense. They claimed that they had to do an investigation to determine whether or not their driver was truly at fault even though she really was! The police report clearly put her at fault for jumping in front of me by making a sudden left turn from her house in the middle of the road causing me to crash onto the shoulder into a bunch of concrete blocks. This seriously damaged my car and I needed them to determine that she was at fault and responsible for paying my auto repair costs. Instead they took forever to do this, prolonging my ability to get into a rental car so we just had to file with my own insurance. I’d give them zero stars if I could, they’re absolutely useless.

4 years ago

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J Connelly Saratoga Springs, UT

We had been with Allstate many years when we had 2 accidents. They were so helpful and quick to help us deal with both accidents. It made hard situations not so hard.

4 years ago

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Molly Keogh Ogden, UT

We have had Allstate insurance for 15+ years. They have been great to work with and whenever we have had car problems or purchases were quick to help us out. Great value for the money.

4 years ago

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Amy Boren American Fork, UT

The agency is great . We love the discounts for multiple cars and home ins combined. The app is great in keeping our kids aware and driving safely so we can geta discount. Our agent has been ok we've had better.

4 years ago

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Barbara repko Land O' Lakes, FL

I like they r cheaper than the other companies. I don't like that if u get in a minor accident u may get get dinged by Allstate even if it isn't your fault. I also don't like that if another person drives my car they r not covered. I also didn't appreciate them switching my agents without telling me

4 years ago

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Mike Okemah, OK

Absolutely terrible highly unethical borderline illegal practices you will most certainly NOT be in good hands with Allstate! I was forced into making a decision that I protested from the beginning and the damage was well over 75% of the cars value and they forced the mechanic to make the repairs not till the parts were ordered (at AllStates request not mine) did I sign the check because at that point I absolutely had no choice in the matter! I expressed my concern numerous times but they ignored me due to the fact it was uninsured motorist claim is all that I can figure...this wasn’t even my fault!! I buy insurance so when bad stuff happens I’m covered and this was not the case here!! Worst experience I’ve ever had

5 years ago Edited September 14, 2021

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John Dean Tucker

I believe that they've gone above and beyond when I've had issues. Example: I received a lawsuit due to an accident my son had. They handled everything!

6 years ago

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Daryn

They are expensive. My rates keep going up even though I have been accident and claim free for 20 years or more. I have multiple policies (home and auto) and have for over 25 years yet, I still feel like my rates go up...why should they, when I haven't made a claim in over 20 years.

6 years ago

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David Lackey

premium escalates up and down every 6 months, using drivewise connection. They are not in the drivers seat that I am so how do they possibly know why or when you have to brake hard

6 years ago

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Joyce Davis

LOW RATE & FRIENDLY, KNOWLEDGABLE AGENTS ... GREAT HOME INSURANCE OPTIONS ALSO....MY AUTO INSURANCE WAS VERY LOW 3 YEARS AGO...BUT HAS WENT UP $20 DOLLARS DUE TO STATE OF MICHIGAN

6 years ago

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Sandra Dubas Salt Lake City, UT

Allstate was good while we were using it, but we found a cheaper insurance. We liked their customer service and the coverage packages they offered, however their prices are a little high.

6 years ago

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Barrygraham Folsom, CA

Allstate - I had to file a claim as someone hit my parked car. Allstate approved the claim and sent me to their preferred repair shop. The repairs were great.... However, after telling me they issued payment to my account electronically the money never showed up. My car was repaired and If I wanted it is have to pay out of my own pocket. I paid thousands of dollars to the shop and Allstate didn't care! I spent a total of 6 hours on the phone with claims and made at least 20 phone calls to their office and my agent. No one was any help and I had to explain every time I called. I was hung up on and treated like I was trying to cheat them out of money. They acknowledged that they could see the money was never sent to my account but since they did not know where they had sent it then I had to wait till they resolved. I have had Allstate for years and never once late for a payment. After threatening to take them to court they finally cut me a check. I will be shopping for a new insurance company immediately.

8 years ago

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Ron Thurgood Denver, CO

I have been with Allstate 30 years, with home and auto. I have multiple claims for accidents and home repair. I have felt the processes have been good and felt I have been taken care of.

2 years ago

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Tami Thurgood Ogden, UT

I have been with Allstate for several years and have really enjoyed working with my agent. Jabbing both auto and homeowners insurance policies with Allstate has saved me so much money!

2 years ago

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AMOS Hodge San Antonio, TX

I’ve been a costumer for quite sometime,I think that they are one of the auto insurance companies not necessarily the lease expensive but the professional service that you receive is unmatched

2 years ago

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David Swenson Saint Paul, MN

I have been with Allstate for over a year. I have loved having one consistent agent that I can’t call or text anytime! Competitive auto rates especially if you have a clean record and bundle it!

2 years ago

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Prenisha Tallahassee, FL

One of the most comprehensive job search databases out there. Easy to drill down into areas of specialty, useful email alerts. I've used it a few times, getting my next employment through them.

2 years ago

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P Swaney Newburgh, IN

We are thinking about selling our house. I went on the roof to paint some window trim. While I was up there, I noticed damage from a hail storm. I called the claim in, and now I am getting a new roof. We love Allstate.

2 years ago

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Donna Tyler, TX

I have been with Allstate well over two decades. I like the way that they bundle all your insurance needs to save money. They have always handled my claims in a timely, professional manner.

2 years ago

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PAM Kyle, TX

I have found my personal agent and his office very easy to work with. I appreciate the advice and service they give. The national office was pretty easy to work with as well when I had a claim on my house.

2 years ago

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Mike Buxbaum Brooklyn, NY

Reasonable "A" rated with excellent customer service and high reliability. Incident forgiveness as advertised. Fully automated web based coverage management. Insured properties and autos for all my family.

2 years ago

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Myrtle Wallace Clayton, NC

I have only had Allstate for less than a year but so far am completely satisfied with them. Our local agent is Stephen M and is such a nice young man. Myrtle E. Wallace Clayton NC

2 years ago

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BestEggCustomer

Premium is up out of sudden without any wrong from us. Called in to ask for reasons of higher premium but got some chunk explainings. Got 2 cars and a house for insured. The house premium went up 30% out of nowhere. I canceled the house insurance and my car insurance went up from $740 to $1065. I took out 1 newest car. Ony 1 older car left but premium now is $730. What in the world. I’ll move that car out of Allstate next month.

2 years ago

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Meylin tobon Portland, OR

Customer service is great. They helped me get the lowest quote. I switched companies to this one because they have better offers. Just talk to a representative and they will help you Lower your payments.

2 years ago

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DealStar Salt Lake City, UT

I had a GREAT experience with Allstate Auto Insurance and only left them when I moved out of state and connected with a family member's insurance agent. No complaints at all about Allstate!

2 years ago

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Rebecca Mays ,

While Allstate offers some pretty competitive rates, they severely lack in their customer service department. I specifically went to my local agent that was located close to my home in order to get help from someone close when/if I ever needed it. Every time I called them to ask simple questions, I would be redirected to their generic customer support number and was never able to speak with someone in the same area, let alone the same country.

3 years ago

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Magnum0970 Cerritos, CA

Overall I have been happy with Allstate, and have used them for both auto and home insurance, but overtime felt like prices slowly creeped hire to the point that I had to shop around again to get my prices back down. Depending on price is I wouldn’t mind switching back to Allstate at some future point again.

3 years ago

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Yeun Childers Evanston, IL

My agent is the best to work with. So far, Allstate has been great with a couple of auto claims we had and a homeowner's insurance claim. The pricing is far less than what I was paying with State Farm.

3 years ago

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Alexis Hirschi Idaho Falls, ID

My parents used Allstate growing up and I use them now and have for several years. They're always very quick to help me out and when I got in my car crash they promptly took care of everything

3 years ago

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Bryce Johnson Colorado Springs, CO

Allstate is tremendous, they truly save you money wherever is possible. If drivewise or similar products were required, driving could be a much safer and pleasurable experience.

3 years ago