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KOHLER

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6.5

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 30th, 2025

KOHLER® is a well-known American manufacturer, specializing in luxury kitchen and bath products. The company is known for its high-quality plumbing fixtures, faucets, sinks, toilets, bathtubs, showers, and other bathroom and kitchen accessories. 

KOHLER offers various walk-in tub options designed to provide safety, comfort, and convenience for individuals with mobility challenges or those who would prefer a more luxurious bathing experience. All KOHLER walk-in tubs feature an ultra-low step-in, grab bars, and handrails, as well as ergonomically designed seats that offer enhanced back support. Walk-in tubs can be customized and upgraded with additional features, such as hydrotherapy, whirlpool and air jets, and a shower package.

KOHLER was founded by Austrian immigrant John Michael Kohler. In 1873, Kohler purchased a foundry in rural Wisconsin that produced a variety of cast-iron and steel products. Ten years later, he began to manufacture products specifically for bathrooms and kitchens, including tubs. Today, Kohler is one of the oldest tub companies in the world and is focused on providing comfortable, beautiful, and clean walk-in tubs to each of its customers. 

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The Good

  • Lifetime Limited Warranty
  • Industry Experience and Expertise
  • Safety Features
  • Comfort
  • Design Ideas and Finishes
  • Easy Installation
  • Designed and Engineered in the USA

Lifetime Limited Warranty

KOHLER's walk-in tubs are covered by a lifetime limited warranty, which covers manufacturing defects on all KOHLER tubs components including, but not limited to, the bath door seal, any hydrotherapy systems, and the KOHLER faucet and handshower components. The company warrants its products will be free of material and workmanship defects during normal residential use for as long as the original purchaser owns his or her home.

Industry Experience and Expertise

KOHLER is one of the oldest walk-in tub providers in the world; the company has been leading the industry in plumbing technology for 150+ years. During this time, KOHLER has worked to advance its products in form, function, and style through research and thoughtful engineering.

Safety Features

KOHLER’s walk-in tubs include a variety of safety features to keep customers safer as they ease in and out of their bath. For example, the company’s 3-inch step in is among the lowest of any other walk-in tub on the market and its easy-to-grip handrails, including interior grab bars and exterior side frame handrails, help users to get in and out of their seat securely.

A complete list of KOHLER walk-in tub safety features includes the following components:

  • Low-entry threshold
  • Wide doors
  • Built-in grab bars
  • Sturdy handrails
  • Ergonomic seating
  • Quick drain system
  • Easy-to-reach controls

These safety features work together to create a safer bathing environment, promoting independence and peace of mind for users and their caregivers. It's important to consider your specific needs and preferences when selecting a KOHLER walk-in tub model, as features may vary across different product lines and models.

Comfort

In addition to top-notch safety features, KOHLER walk-in tubs feature the following comfort components:

  • Hydrotherapy jets
  • Air jets
  • Heated back, neck, and shoulder surfaces (three temperature settings)
  • Extra-wide seat (up to 30% deeper than other tub seats on the market)
  • Multifunctional handshower

Design Ideas and Finishes

In addition to providing safety and comfort, KOHLER has crafted its walk-in tubs and accessories to provide design options that suit various personal style and decor preferences. Design ideas include ca choice of bath color, faucet finish, and optional LuxStone shower walls. These design options allow the bath to seamlessly blend into the customer’s existing bathroom decor.

Easy Installation

KOHLER understands that making updates to the home can be stressful. As a result, the company’s walk-in tubs are strategically designed to fit in the footprint of a traditional bathtub for easy installation and minimal disruption. KOHLER’s installation specialists are specially trained and certified by the company to install walk-in baths and handle all plumbing and electrical work, treat each home as if it were their own, and lay down canvas mats and wear booties while working in the home to avoid tracking any dirt.

Most installations take one or two days to complete, but if additional time is needed, the installers will promptly let the customer know. After the installation is complete, KOHLER’s professionals will make sure the bath is watertight and that the jets, heated surfaces, drain, and handshower function exactly as they are supposed to. Then, they will walk the customer through how to work each feature and operate their new walk-in tub, as well as answer any questions that they may have. KOHLER’s installation specialists will also carefully remove the old bathtub or shower and take it with them when they leave so that the customer doesn’t need to worry about disposal.

Designed and Engineered in the USA

Every KOHLER walk-in tub is proudly designed and assembled in the USA at the company’s state-of-the-art facility in Kohler, Wisconsin. KOHLER ensures that every bath meets its rigorous quality control standards.

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The Bad

  • Cost

Cost

Walk-in tubs, including those from KOHLER, can be more expensive than traditional bathtubs or showers. The cost of a Kohler walk-in tub includes not just the tub itself but also installation, plumbing modifications, demoing and disposing of the existing bath or shower, and any additional features or customizations.

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The Bottom Line

For over a century, KOHLER has worked hard to design and manufacture safe, comfortable, high quality products. The company’s walk-in tubs combine powerful hydrotherapy with safety and step-in features that promote independence and well-being for people of all ages and abilities. KOHLER offers a lifetime limited warranty, simple installation, and various design ideas and finishes, but its products are not currently available in select states.

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Star Rating

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4.2

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74 Reviews

Review Breakdown

5 grade

66%

4 grade

12%

3 grade

5%

2 grade

8%

1 grade

8%

Sentiment Criteria

Value

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Quality

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Service

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Rina Hovden

The installer left behind a beautiful soaking tub and new toilet which I am very pleased The installer also left behind white dust from grinding and sawing. The entire house is covered with this grout. The bathroom area could have been easily sealed off with plastic taped to entry/exit area near the bathroom. this makes the entire experience less than ideal because the dust could have been managed better.

10 months ago

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Keith

The Walk in tub is just wonderful, the installation went well. The install crew left the bathroom cleaner than they found. Only one bad note and it's not with Kohler but with the Kohler provider; West Shore Homes. I agree to a price they billed my credit card for the agree amount, but when they put the demand on the credit provider they "kicked" me for an extra $660.00. Not the way to keep a customer.

11 months ago

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Bev

After the seat of our brand new toilet broke, Jim called Alenco to report the break and request a replacement toilet seat. The people he talked to were very courteous and eager to help. The seat was delivered yesterday (5/13/24) and Jim was able to quickly dispose of the old broken seat and install the new one. THANKS ALENCO AND KOHLER!

10 months ago

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Ernest

I'm awaiting the arrival of my new walk in tub at the present. Can't wait to get my wife's complete response if happiness from her new safe and efficient bathtub ( a walk in tub ) will be able to increase the rating afterwards..

10 months ago

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Mary

The whole process was good. I have my walk in tub and it looks great. It functions as expected. I am pleased. The workers were respectful and cleaned up very nicely. I have already recommended Kohler and West Shore to others.

11 months ago

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Robert

Clean operation. Techs paid attention to details and were very specific in their instructions. They were a great team and informative throughout the installation. I would recommend this company.

10 months ago

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Alice

Love my walk-in bath it is nice I can sit and wash my hair and bathe without worrying if I will fall down. And my husband said that he is glad he doesn’t have to worry about me falling down. Thank you

10 months ago

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Horace

We like the tube with the white brick luxstone walls. It is some what difficult to open and close the drain. It would be nice is it could be done with less effort.

10 months ago

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Kathleen

appreciated every aspect of entire project, from experience to personal touch, especially that of the install team!! have always appreciated kohler's reputation!!

10 months ago

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Julio

Professional service. Everything completed on schedule. Was brought in multiple times to review status or preferences. Left work area immaculate when completed.

11 months ago

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Janet

Sales rep very knowledgeable and friendly. Answered all our questions. Installers were quick and efficient. Did a great installation and cleaned up afterwards.

11 months ago

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Debbie Stone

I love the new walk in tub. It is just what we were looking for . Installation crew were great very professional . They explained everything very well to us on how tub works. They did a great job on putting our tub in. And could not believe all in one day. Great job! We will enjoy our walk in tub. Thank you all at New Bath Ronnie & Debbie Stone

10 months ago

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Jammey

What can you say? Every job no matter how big or how small can have 'fine point details' that need discussion. Some points missed by me 'The Consumer' by not reading an instruction manual for instance. KOHLER was very patient and had a representative come over to review things and coach me thru 'items of concern' that actually ended up being a 'none factor' - Thank You 'Other items' that came up, KOHLER took care of immediately [sometimes it takes a day or two to 'survey' everything]. Over all - well done.

10 months ago

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John Rutkowski

Installers arrived on time and installed our walking tub fast and efficiently. They were respectfully of our home by laying down turps so the floor was not damaged. The tub was installed in such a way you would never realize that it was added after the home was built. We are very pleased with the tub and recommended KOHLER if you decide to install one in your home.

10 months ago

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Ronnie

I'm very pleased with the walkin tub. It's relaxing and therapeutic, especially after a few hours of gardening and weeding.

11 months ago

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Robert

Great products. I had a stand up, walk in tub/shower installed. Great installation crew and the product itself is awesome.

11 months ago

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David

This walkin tub is marvelous! The two installers did a great job - looks great, performs great & is an important improvement to our home.

11 months ago

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Paul

Great quality of product and allowed us to update our guest shower to accommodate a family member with mobility issues.

10 months ago

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Michael

Loved the ease of installation and the obvious ease of use. This is helping my whole family with it's physical Health.

10 months ago

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Joseph

Excellent customer service. Couldn’t be happier with the product as well as the finished installation

11 months ago

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Claire

Crew very professional. Also careful in protecting my floors and the vanity, etc. in the bathroom where they were working. The Koehler shower is a marvel. Nothing flimsy about it!

11 months ago

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Gail Balch

Excellent service all the way - from sales person, to installers, to point of contact.

10 months ago

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Connie

West Shore Homes did a fantastic job putting in my new Walk-in tub!! Shane and Travis worked long hours and I am really enjoying all the great features of Kohler.

11 months ago

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Barbara

The customer service was excellent. Very responsive to our needs.

10 months ago

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D Zimmerman

Everything from the estimate to the install was quite professional.

10 months ago

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Karin Hillhouse

Everything about the Kohler walk-in tub product and installation is perfect!!!

10 months ago

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George Martin

Kohler is exceptional products produced by an exceptional company.

11 months ago

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Tasheka

Installment was excellent!! And very patient with me as to what my vision was. The team was nice and did great on communicating.

10 months ago

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Barbara

I am throughly happy with my tub. The install was excellent and done in one day. Looking forward to using it to ease my old bones.

10 months ago

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Janice

Mollie was exceedingly personable and informative and seemed quite thorough in her checking the house for a fit for the product.

11 months ago

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Patricia

Great value very good service excellent people installation

10 months ago

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Steve Vance

They were very professional from introduction to install.

10 months ago

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James

Liked everything from start to installation

10 months ago

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Debra

My special needs sister and her room mates loves it!

11 months ago

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Michael Kaplan

Liked it he Efficiency of installer and Ease of use.

11 months ago

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Edward

Very professional and extremely knowledgeable.

11 months ago

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Daniel

Very nice representative. Very helpful and listened to our needs. Had a product that we fit our needs.

11 months ago

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Deane

I couldn’t be more pleased with the product and the workmanship of my new shower.

10 months ago

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Charles MacDonald

Kohler products outstanding. Installation not so great. Still need non slip on floor.

11 months ago

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Brenda S

Leonel G. lead a great and considerate group to complete a professional job. Thanks to everyone

11 months ago

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Tracy Collett

Installation was quick and professional. On time and came back as needed to finish the job.

11 months ago

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Chuck Denny

Great product with bells and whistles AND a great installation team.

11 months ago

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Bernard

Quality product Excellent installation experience with Kohler representatives

11 months ago

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Daphenie Nunley

Comfort: I am handicapped, and the walk-in tub is a blessing!

11 months ago

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Joyce

Efficient, courteous, helpful and professional; work done well and timely.

11 months ago

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Lori

Love our tub! The team did an awesome job!

10 months ago

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Peter

Product is great , sales person not so great

11 months ago

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Peter O

Very good experience with the installation.

11 months ago

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Patrice

I liked the presentation by Bobby G, Project Manager.

11 months ago

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