3.9
8.3
Overall Score
Originally founded as the Standard Sanitary Manufacturing Company in 1875, the company adopted the name American Standard in 1967 and has grown to provide its innovative kitchen and bath products in the United States, Canada, and Mexico. The company offers hundreds of walk-in tub variations according to type, features, material, size, and price, and, as the manufacturer of the tubs (not just a distributor), it manages warranty terms and details with customers directly. In addition to walk-in tubs, American Standard manufactures faucets, sinks, toilets, traditional tubs, and showers, many of which are designed with environmental sustainability in mind. With over 140 years of experience manufacturing high-quality products and serving customers, American Standard has become a trusted brand in the industry.
Prospective customers can search the company's vast inventory using a number of filters:
American Standard’s walk-in tubs come with a lifetime warranty on each door seal and other components are covered for varying lengths. Customers can register for and manage warranties on the site or sign up for an account during the shopping process. By simply logging in with Facebook or Google, American Standard members can save their favorite products to a personal wish list to access later and add their favorite dealers to their profiles as a quick reference. Members can also access installation instructions, product specifications, repair part sheets, promotions, contests, and product newsletters.
American Standard has been in business for over 140 years. During this time, the company has gained valuable industry experience and expertise in addition to maintaining a tradition of quality, innovation, and, more recently, sustainability.
The company’s walk-in tubs include a variety of safety and functionality benefits to fit the needs of people with limited mobility, including the following:
To ensure customers know which of the above features come with each model, the company website lists detailed specifications for each model, including measurements, warranty details, and customizable component options such as drain configuration, color, and additional safety, comfort, and luxury features.
American Standard walk-in tubs are available for seeing in person at showrooms throughout the country. This allows potential customers to see and touch different tub models and also to talk to design professionals and experts prior to making a purchase or even getting an in-home installation quote. Tubs can be purchased from showrooms, retailers, wholesalers, and online retailers.
American Standard’s general process for purchasing a walk-in tub is simple. First, interested individuals schedule an appointment with one of the company’s representatives. An in-home visit allows American Standard to hear the potential customer's needs, assess his or her bathroom’s current design layout, and provide a free estimate for the complete purchase and installation of a walk-in tub. Next, American Standard’s team coordinates a full installation of the customer’s new walk-in tub, as well as remove the old bathtub and any debris from the installation. Once installation is complete, the customer receives instructions on how to operate his or her new tub with one of the company’s specialists.
American Standard has a fairly typical return and refund policy. However, there are a few things we believe customers should be aware of before they finalize their purchase.
First thing is that American Standard accepts returns for merchandise purchased at Americanstandard-us.com for up to 30 days after the date of purchase.
Secondly, all sales on clearance items are final, nonexchangeable, and nonrefundable.
Thirdly, original shipping fees are non-refundable. In fact, the flat shipping rate of $6.99 per order to return products will be deducted from the total refund amount. An additional fee of $20 per order will be deducted from the refund amount for returns shipped from Alaska and Hawaii.
If you are returning a bathtub, there is a freight fee of $100 per item (deducted from the refund amount). For Alaska and Hawaii, the freight fee goes up to $150 per item (deducted from the refund amount).
Additionally, there is a freight fee of $40 per item for toilet returns (deducted from the refund amount). That freight fee increases to $65 per item for residents of Alaska and Hawaii.
Again, these are fairly typical throughout the industry, but it is something to keep in mind before hitting the buy button.
The American Standard goal is to help customers feel independent and safe in the comfort of their own homes and the company does that and more by making the tub-buying process as easy as possible. With a huge inventory of its own manufacturing, a host of safety features and hydrotherapy options, filtered search navigation, member-login warranty management, and installation, American Standard is undoubtedly among the top competitors in the industry.
Call our recommended rep over at American Standard below.
1-(844) 548-0381Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.
Learn More About Our GuaranteeFilter by:
Sort by:
Verified Customer
Review Source
Linda N/A
4 months ago
Reply from American Standard
Jun. 21st, 2024
Verified Customer
Review Source
Steve
6 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Connie
6 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Barbara
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Tyrone
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Sharla
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Patricia
6 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Gary
6 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Melissa
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Richard
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Bonnie Reed
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Jim Reis
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
William
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Dee Dee Smoot
6 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Terry
6 months ago
Reply from American Standard
May. 31st, 2024
Review Source
Dave
6 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
J. MacMillan Bandera, TX
3 years ago
Verified Customer
Review Source
Derrick
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Sandra Billings
6 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Breeze Chanti
6 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Linda
6 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
David
4 months ago
Reply from American Standard
Jul. 3rd, 2024
Verified Customer
Review Source
Martin
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Teresa Attebery
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Bridgette
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Louis
6 months ago
Reply from American Standard
May. 31st, 2024
John Porea
5 months ago
Reply from American Standard
May. 31st, 2024
Review Source
Sachin Rana
3 months ago
Reply from American Standard
Jul. 20th, 2024
Review Source
David
5 months ago
Reply from American Standard
May. 31st, 2024
Review Source
Aileen Renee Chivers
5 months ago
Reply from American Standard
May. 31st, 2024
Review Source
Bridget Flesher
5 months ago
Reply from American Standard
May. 31st, 2024
Review Source
Sharon K Monahan
5 months ago
Reply from American Standard
May. 31st, 2024
Chunguang
6 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Jo Dyches Beaufort, SC
3 years ago
Verified Customer
Review Source
Bill
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Phyllis
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Darl
5 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Ray Adams
6 months ago
Reply from American Standard
May. 31st, 2024
Kevin
6 months ago
Reply from American Standard
May. 31st, 2024
Rosemary
6 months ago
Reply from American Standard
May. 31st, 2024
Review Source
Emilia New York, NY
7 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Joseph Sessa
6 months ago
Reply from American Standard
May. 31st, 2024
Review Source
Lisa
5 months ago
Reply from American Standard
May. 31st, 2024
Review Source
Anne Myers
5 months ago
Reply from American Standard
May. 31st, 2024
Larry
6 months ago
Reply from American Standard
May. 31st, 2024
david weber Austin, TX
6 years ago
Verified Customer
Review Source
Mathias Muenz
6 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Kirby
6 months ago
Reply from American Standard
May. 31st, 2024
Verified Customer
Review Source
Cynthia
6 months ago
Reply from American Standard
May. 17th, 2024
Review Source
Sharp
5 months ago
Reply from American Standard
May. 31st, 2024
We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.
© 2024 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information