Name: American Standard
Rating: 3.9

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James

The Handicap shower we had installed is not the quality product we expected. The doors are flimsy, shower floor pan has some give to it causing it to NOT feel solid. Installers did not secure the covers on handrail.

6 months ago

Reply from American Standard

Thank you for reaching out to us, James. We'd like to look into this for you. Please reach out to our Customer Care Team at 855-225-2183 (select #2) so that we can help.

May. 31st, 2024

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Mary Ann Gowin

The Shower Curtain is to long and needs to be shorter. We don't have tall ceilings in a Double Wide Trailer House. Thank you.

6 months ago

Reply from American Standard

Thank you for taking the time to provide this feedback, Mary. We'll be passing this along internally, and we're happy to have you as part of the American Standard family!

May. 31st, 2024

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Verified Customer

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Tracey Morrison Dover, NH

Perfect in every way, professional and very neat, I love my tub! It's so relaxing and feels like you are in a spa!!

3 years ago

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Dutch

Installation was quick, good cleanup. Had a little problem after few months and it was attended to quickly and well done after contacting the customer service department

7 months ago

Reply from American Standard

Thank you for your business and for taking the time to leave a review, Dutch. We appreciate your feedback on the installation and are happy to have you as part of the American Standard family!

May. 17th, 2024

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Zoey Frankson Denver, CO

American Standard is wonderful. Good deals when you can find one which I reccromend looking for because it's at the top of the industry in my opinion not much else compares. I've been shopping for a while and am happy I chose the way I did.

6 years ago

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Maggie Keatley

American standard USA were very good at following up with my concern. However, as I am Canadian and bought in Canada I was referred to AM in Canada which was prideful as they have never contacted me or resolved my issue after the attempts!

7 years ago

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Jake Benson Chicago, IL

American standard hydrotherapy massage jet is the best I ordered it last two weeks and they delivered it last week with the same color kudos to American standard customer service

9 months ago

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atokoose taiwo boluwatiwi Lagos, LA

A great company with quality products , the tub was delivered quickly and it was beautiful. The active digital touch system was very responsive and gave off this feeling of exotic and quality.

10 months ago Edited January 18, 2024

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Verified Customer

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Geraldine

5 star just installed to day can’t use for 24hours

6 months ago

Reply from American Standard

Thank you for your business and for taking the time to leave a review, Geraldine. We're happy to have you as part of the American Standard family!

May. 31st, 2024

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Verified Customer

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David Smith

Quick professional and a quality product.

6 months ago

Reply from American Standard

Thank you for your business and for taking the time to leave a review, David. We're happy to have you as part of the American Standard family!

May. 31st, 2024

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Verified Customer

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Rafael

Very professionally. Time scheduling was right.

6 months ago

Reply from American Standard

Thank you for your business and for taking the time to leave a review, Rafael. We're happy to have you as part of the American Standard family!

May. 31st, 2024

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Verified Customer

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Steve

Fast and friendly service with great products

6 months ago

Reply from American Standard

Thank you for your business and for taking the time to leave a review, Steve. We're happy you had a great experience and to have you as part of the American Standard family!

May. 17th, 2024

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Verified Customer

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Jerri

Nice job done on time and like the result

6 months ago Edited May 6, 2024

Reply from American Standard

Thank you for your business and for taking the time to leave a review, Jerri. We're happy to have you as part of the American Standard family!

May. 17th, 2024

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Reese Pleasant Grove, UT

The American Standard walk-in-tub is very sturdy, and was easy to install. It makes it so much easier to get in and out of the tub and still provides the enjoyment of soaking in a tub. They had a great assortment of styles to choose from and I know that I can trust the company for quality.

5 years ago

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Sharp

The tub looks great but the finish work is about a 2 star. The contractor left holes in the wall. He ask the home owener to finish. Trim work I would give a 1 star . Not happy with finish work.

6 months ago

Reply from American Standard

Thank you for reaching out to us, Sharp. We'd like to look into this for you. Please reach out to our Customer Care Team at 855-225-2183 (select #2) so that we can help.

May. 31st, 2024

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Linda Bomes

I enjoy my tub so much, it is easier and safer for me and my husband to get in and out of and very relaxing .

6 months ago

Reply from American Standard

Thank you for your business and for taking the time to leave a review, Linda. We're happy to have you as part of the American Standard family!

May. 31st, 2024

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Corey J Sterling, VA

Great company with greater customer service. Others take note, this is how business is done!! They treated us very well and the payment structure was fair and understanding.

6 years ago

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TYLER XIO Millburn, NJ

nothing bad to say about American Standard, -- pristine tub was delivered and set up on time and the crew was professional. Will go through them again when I get the chance

6 years ago

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Verified Customer

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Francis

The project was completed with issues and I'm still awaiting resolution.

6 months ago

Reply from American Standard

Thank you for reaching out to us, Francis. We'd like to look into this for you. Please reach out to our Customer Care Team at 855-225-2183 (select #2) so that we can help!

May. 31st, 2024

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Verified Customer

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Lynne

Called with a problem with the toilet and never received a call back to schedule to fix it!!

6 months ago

Reply from American Standard

Thank you for reaching out to us, Lynne. We apologize for the delay and would like to look into this for you. Please reach out to our Customer Care Team at 855-225-2183 (select #2) so that we can help!

May. 31st, 2024

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Verified Customer

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Sherri

The sales process leaves much to be desired.

6 months ago

Reply from American Standard

Thank you for reaching out to us, Sherri. We'd like to speak with you directly to get more feedback about your experience. Please reach out to our Customer Care Team at 855-225-2183 (select #2) so that we can help.

May. 31st, 2024

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Craig Orem, UT

We purchase an American Standard walk in tub for my elderly mother a few years back. It really changed here world. The price was great and installation was much easier than expected!

5 years ago

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Kimberly Maddock Pleasant Grove, UT

We were in need of a walk in tub for my grandmother. American Standard had the perfect solution for her. The walk in tub allows her to keep her independence. And we couldn't find a better value in other brands.

6 years ago

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Danyelle

Bad customer service. The sales rep was not great. He went too fast. He Rushed through everything. Then never called us back once we signed and had additional questions.

6 months ago

Reply from American Standard

Thank you for reaching out to us, Danyelle. We'd like to get more feedback about your experience so we can look into this further. Please reach out to our Customer Care Team at 855-225-2183 (select #2) so that we can help.

May. 31st, 2024

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Verified Customer

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Kirk Ekard Linville Falls, NC

Easy to use, benefit of jets and good job by installation person.

3 years ago

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Verified Customer

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cindy gamerl Palm Bay, FL

phenominal products, warranties and professional installation

3 years ago

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Matt R.K. North Charleston, SC

Great tub great price - my wife and I are very happy. Don't hesitate to call because their customer service is in the top 5 I have ever worked with.

6 years ago

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Cameron Harris Santa Clara, CA

Pretty good overall, I was able to call customer service and get eveything sorted out. The tub itself is fabulous and I don't know how I lived without it for so long

6 years ago

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William

The team involved in installing the walk-in shower did a fantastic job!

6 months ago

Reply from American Standard

Thank you for your business and for taking the time to leave a review, William. We're happy to have you as part of the American Standard family!

May. 31st, 2024

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Verified Customer

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Claude Longview, TX

Excellent product...great service...quality installation

3 years ago

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Verified Customer

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Stephen Clark Mesquite, NV

Can't beat the quality, service and price.

3 years ago

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Zack M Atlantic City, NJ

you get what you pay for.... in this case its pretty good but I feel I got lucky. Customer phone support was better than expected

6 years ago

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Nicole Sparr, FL

Great tub! Me and my husband are so happy with the sheer value they give you. Such a great experience

6 years ago

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Verified Customer

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Brian

Horrible Customer Service! Took 5 months to correct a defective shower pan!

6 months ago

Reply from American Standard

Thank you for reaching out to us, Brian. We'd like to look into this for you. Please reach out to our Customer Care Team at 855-225-2183 (select #2) so that we can help.

May. 31st, 2024

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Ur AL

They installed a walk in for my mom and did a good job with fantastic results .this company has first class employees and Customer service

2 years ago

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Myra

Good job! Very pleased. Highly recommend.

6 months ago

Reply from American Standard

Thank you for your business and for taking the time to leave a review, Myra. We're happy to have you as part of the American Standard family!

May. 31st, 2024

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ralph cook

Good quality materials, courteous, clean workers

6 months ago

Reply from American Standard

Thank you for your business and for taking the time to leave a review, Ralph. We're happy to hear you enjoyed your experience!

May. 31st, 2024

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Verified Customer

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Perry

They tore hole in sheetrock never fixed ir

6 months ago

Reply from American Standard

Thank you for reaching out to us, Perry. We take this feedback seriously and would like to look into this for you. Please reach out to our Customer Care Team at 855-225-2183 (select #2) so that we can help!

May. 17th, 2024

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Tracy Hill Draper, UT

I love American Standard walk in tubs. We purchased this recently, and it has made day to day life so much easier.

5 years ago

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BULL RIVERS

Bought a tub a few years ago and it broke faaaaast, sorry but I will never ever buy American Standard again, by the way, they didn’t want to grant the warranty either.

11 months ago

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Su Wie

I like the fact that support was right there on time to help me fix my issue the service was on point, thank you

5 months ago

Reply from American Standard

Thank you for your business and for taking the time to leave a review, Su Wie. We're happy to have you as part of the American Standard family!

May. 31st, 2024

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Jason Draper, UT

Our family has an American Standard walk in tub and it works great. It has been a great home improvement.

5 years ago

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TIMES & SIGNS Salem, OH

American Standard had some things that were cracked when put in, but they replaced it.

1 year ago

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Traveller Abd Richmond, TX

Nice standard walkin tubs, toilets and attachmwent. Price is not the best in market though

2 years ago

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Diane Bona Venice, FL

Best prices on walk in tubs. Can get local at Home Depot

1 year ago

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UgoCO2Free Washington, DC

Replacement parts of a poorly designed toilet bowl, turned into a long back and forth!

7 years ago