Best Company Guarantee KOHLER Logo

KOHLER

star star star star star_border

6.5

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 30th, 2025

KOHLER® is a well-known American manufacturer, specializing in luxury kitchen and bath products. The company is known for its high-quality plumbing fixtures, faucets, sinks, toilets, bathtubs, showers, and other bathroom and kitchen accessories. 

KOHLER offers various walk-in tub options designed to provide safety, comfort, and convenience for individuals with mobility challenges or those who would prefer a more luxurious bathing experience. All KOHLER walk-in tubs feature an ultra-low step-in, grab bars, and handrails, as well as ergonomically designed seats that offer enhanced back support. Walk-in tubs can be customized and upgraded with additional features, such as hydrotherapy, whirlpool and air jets, and a shower package.

KOHLER was founded by Austrian immigrant John Michael Kohler. In 1873, Kohler purchased a foundry in rural Wisconsin that produced a variety of cast-iron and steel products. Ten years later, he began to manufacture products specifically for bathrooms and kitchens, including tubs. Today, Kohler is one of the oldest tub companies in the world and is focused on providing comfortable, beautiful, and clean walk-in tubs to each of its customers. 

thumb_up

The Good

  • Lifetime Limited Warranty
  • Industry Experience and Expertise
  • Safety Features
  • Comfort
  • Design Ideas and Finishes
  • Easy Installation
  • Designed and Engineered in the USA

Lifetime Limited Warranty

KOHLER's walk-in tubs are covered by a lifetime limited warranty, which covers manufacturing defects on all KOHLER tubs components including, but not limited to, the bath door seal, any hydrotherapy systems, and the KOHLER faucet and handshower components. The company warrants its products will be free of material and workmanship defects during normal residential use for as long as the original purchaser owns his or her home.

Industry Experience and Expertise

KOHLER is one of the oldest walk-in tub providers in the world; the company has been leading the industry in plumbing technology for 150+ years. During this time, KOHLER has worked to advance its products in form, function, and style through research and thoughtful engineering.

Safety Features

KOHLER’s walk-in tubs include a variety of safety features to keep customers safer as they ease in and out of their bath. For example, the company’s 3-inch step in is among the lowest of any other walk-in tub on the market and its easy-to-grip handrails, including interior grab bars and exterior side frame handrails, help users to get in and out of their seat securely.

A complete list of KOHLER walk-in tub safety features includes the following components:

  • Low-entry threshold
  • Wide doors
  • Built-in grab bars
  • Sturdy handrails
  • Ergonomic seating
  • Quick drain system
  • Easy-to-reach controls

These safety features work together to create a safer bathing environment, promoting independence and peace of mind for users and their caregivers. It's important to consider your specific needs and preferences when selecting a KOHLER walk-in tub model, as features may vary across different product lines and models.

Comfort

In addition to top-notch safety features, KOHLER walk-in tubs feature the following comfort components:

  • Hydrotherapy jets
  • Air jets
  • Heated back, neck, and shoulder surfaces (three temperature settings)
  • Extra-wide seat (up to 30% deeper than other tub seats on the market)
  • Multifunctional handshower

Design Ideas and Finishes

In addition to providing safety and comfort, KOHLER has crafted its walk-in tubs and accessories to provide design options that suit various personal style and decor preferences. Design ideas include ca choice of bath color, faucet finish, and optional LuxStone shower walls. These design options allow the bath to seamlessly blend into the customer’s existing bathroom decor.

Easy Installation

KOHLER understands that making updates to the home can be stressful. As a result, the company’s walk-in tubs are strategically designed to fit in the footprint of a traditional bathtub for easy installation and minimal disruption. KOHLER’s installation specialists are specially trained and certified by the company to install walk-in baths and handle all plumbing and electrical work, treat each home as if it were their own, and lay down canvas mats and wear booties while working in the home to avoid tracking any dirt.

Most installations take one or two days to complete, but if additional time is needed, the installers will promptly let the customer know. After the installation is complete, KOHLER’s professionals will make sure the bath is watertight and that the jets, heated surfaces, drain, and handshower function exactly as they are supposed to. Then, they will walk the customer through how to work each feature and operate their new walk-in tub, as well as answer any questions that they may have. KOHLER’s installation specialists will also carefully remove the old bathtub or shower and take it with them when they leave so that the customer doesn’t need to worry about disposal.

Designed and Engineered in the USA

Every KOHLER walk-in tub is proudly designed and assembled in the USA at the company’s state-of-the-art facility in Kohler, Wisconsin. KOHLER ensures that every bath meets its rigorous quality control standards.

thumb_down

The Bad

  • Cost

Cost

Walk-in tubs, including those from KOHLER, can be more expensive than traditional bathtubs or showers. The cost of a Kohler walk-in tub includes not just the tub itself but also installation, plumbing modifications, demoing and disposing of the existing bath or shower, and any additional features or customizations.

gavel

The Bottom Line

For over a century, KOHLER has worked hard to design and manufacture safe, comfortable, high quality products. The company’s walk-in tubs combine powerful hydrotherapy with safety and step-in features that promote independence and well-being for people of all ages and abilities. KOHLER offers a lifetime limited warranty, simple installation, and various design ideas and finishes, but its products are not currently available in select states.

Was this content helpful?
thumb_up Yes thumb_down No
bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

Learn More About Our Guarantee

Star Rating

info

4.2

star star star star star_border

74 Reviews

Review Breakdown

5 grade

66%

4 grade

12%

3 grade

5%

2 grade

8%

1 grade

8%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_half

Service

star star star star star_border

Trustworthiness

star star star star star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Steve Durrance

One item that seems to be lacking is staff knowledge of product features. A few days after installation a call from a Kohler rep asking if we had any questions about the installation and the tub. I asked about the inline heater which is suppose to keep the water at a constant temperature when the whirl pool system is turned on according to page 19 of the Installation and Care Guide. She said they did not have such a feature, Which to me was a major selling point. A very nice service person came out to adjust the water heater since we were running out of hot water when filling the tub. I asked him about the inline heater and he said it worked as stated in the guide. What is even more concerning is that if you go to www.kohlerwalkinbath.com and point at the features for the tub the inline heater feature is not listed. It just seems odd that this feature which is a major selling point (other tubs we interviewed for did not have) is not or never seems to have been on the web site.

10 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Mike

The tub itself is amazing. The fact that Juan and Sergio took out wall, reversed plumbing all in a day is unbelievable Unfortuntly, the resolution of some issus such as my bathroom and closet door which were agreed t be widened in the contract have not yet been done. I was told it all would be done at once but the initial installers weren't told about the doors... It's been a month about that I've been waiting to get these completed. I also have some questions regarding the tub itself, the way the access doors don't quite line up flush... I will be happy to adjust by review for the positive when I can get these issues resolved.

11 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Richard Theriault

The shower is finally in good working order. It took 3 rebuilds of the shower before there was a shower I can live with. The problem was not in the components or materials, it was poor execution by the installers. The first two installers were very polite, but not very skilled as shower installers. The second crew did a reasonably good job, but unfortunately there was a crack in the Luxstone panel on one wall. The final 2 installers took it down to the studs and redid the entire shower, and did a very good job.

10 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Rick Elmer

Great quality and appearance. Had an issue with the corner shelves in the walk-in shower due to an installation issue. Installer did return two weeks later to fix the issue. The plumber that the installer hired (sub-contract) killed a large patch of my front lawn due to his draining the boilers hot water directly in the grass!! Working with the installer to address the issue (some form of compensation). Overall, satisfied with the finished product,

11 months ago Edited May 15, 2024

star star star star star_border

Merle

For the most. part we are very happy with our purchase and certainly enjoy the tub. We were disappointed in some of the things done here that the repair plumber noticed, ie. the drain cleaning was not working right so you did send a plumber out and he repaired it quickly and the access panel on the front left of the tub does not close properly because one of the magnits is to far back and not touching the door and Joe didn't have an extra magnet. The salesman told that the warranty would go with the house when we sell it but on the documents for the purchase it says the warranty stays with us and does not transfer to the new owner.

11 months ago

check_circle

Review Source

star star star star star_border

George K

The process of installation was unproblematic and quick. They finished installing it sooner than I thought possible, and even explained to me how to safely and efficiently use the tub. The tub is very simple; it is easy to operate and relieves me of much worry for safety I earlier used to have. Another exciting feature that is well incorporated in this facility is the heated surfaces and the features of hydrotherapy that are warming by nature.

8 months ago

check_circle

Review Source

star star star star star_border

Bob

Great team, did a beautiful job. The only negative drawback is, after repeated requests by me, Kohler has yet to get the Department of Labor & Industries out to inspect the electrical work they performed. I don't even know what that work entailed, and I don't want to suffer damages or be liable in the event of an electrical problem.

10 months ago

check_circle

Review Source

star star star star star_border

Sachin Rana

I was needed a good looking and good bathing tub for my newly built apartment. I go through internet and find this company . I find after using that it is well built with good quality material. Their professional team handled the installation and setup process in house , and everything is fitted perfectly in that space.

8 months ago

check_circle

Review Source

star star star star star_border

Troy Siren Gilbert, AZ

HIgh end look for a great price. Was impressed how fast installation was.

6 years ago

@endstack