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Independent Home

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8.8

Overall Score

LAST UPDATED: November 20th, 2024

A customers comfort and safety is the #1 priority of Independent Home. The company hopes to help customers experience a safe and enjoyable bathing experience by reducing all the stress and heartache that is often associated with mobility problems. 

Independent Home manufactures its walk-in tubs and showers to the highest standard and delivers products that meet the needs of its customers. The company is committed to ensuring its customers the best experience possible—for the entire process.

 

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The Good

  • Walk-In Tub Products and Features
  • Walk-In Showers
  • Expert Installation
  • Financing Available

Walk-In Tub Products and Features

There are numerous safety benefits and health benefits that come with a walk-in tub. Independent Home offers tubs that come with these safety features:

  • A comfortable and secure ADA compliant seat
  • Angled safety grab bars
  • Non-slip surfaces
  • Easy-lock door handles

While walk-in tubs are primarily purchased with increased safety in mind, that doesn’t mean they can’t turn any bathroom into a luxurious spa-like room. Walk-in tubs from Independent Home can be used for hydrotherapy and pain management, helping to eliminate aches and pains. The massage therapy can also help with symptoms associated with arthritis, circulation challenges, fibromyalgia, diabetes, etc.

Here are a few walk-in tubs available from Independent Home:

Dignity, Dual Massage Walk-In Spa Tub

  • Low 5” step in
  • 30 (three-speed air jets)
  •  8 oversized water jets
  • 40” spa depth
  • Self-purging cleaning system
  • Chromatherapy system with light rotation
  • Lifetime warranty on door, seal, drain, and workmanship
  • Built-in angled safety grab bar
  • Cable operated 2” Fast Drain system
  • Extendable showerhead for showering capabilities

Access Walk-In Bathtub

  • Easy, safe, accessible, and comfortable
  • Slide transfer into the tub
  • Right or left mounted doors with outward opening door
  • Easy lever handle
  • Quick Draining System

Walk-In Showers

Independent Home not only has walk-in tubs, but the company also offers seniors, people with aches and pains, and those with limited mobility walk-in shower systems. Many customers prefer to shower over bathing and want a shower that will give them the same security and peace-of-mind that a walk- in tub does. Independent Home has several shower systems that come with the standard safety features that will keep customers safe, such as:

  • Low profile entry step
  • Slip-resistant flooring
  • Senior-friendly oversized seat
  • Easy access to shower controls
  • Dual grab bars for easy entry and exit
  • Wheelchair accessible options
  • Glassdoor upgrades

Expert Installation

Walk-in tub buyers can expect expert installation with a purchase from Independent Home. All safety installers are trained and certified. Each Independent Home team has a minimum of 5 years of walk-in tub installation experience and averages over 200 installations each. Independent Home holds its installers to strict standards and boasts that with an Independent Home team a walk-in tub can be installed in as little as one day. 

Financing Available

Independent Home knows that paying for a walk-in tub can get pricey that’s why the company offers financing on approved credit. Customers can make low monthly payments which will help make the cost of purchasing a walk-in tub more manageable. 

Independent Home also offers a $1500 installation coupon which customers can download off the website.

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The Bad

  • Does Not Service Alaska
  • Return Policy

Does Not Sevice Alaska

Interested customers can contact their local Independent Home and talk to a specialist. However, Alaska is not one of the states that Independent Home services. 

Return Policy

Customers wanting to return their Independent Home walk-in tub must first request a Return Authorization Form from the company and have the original receipt, and the company must have a record of the purchase in its system. Items that are qualified for returns must be in new condition, never been used, and in the original packaging. If the tub has been installed or used in any manner, it is not qualified and not eligible for return. Also, the customer is responsible for a 30 percent restocking fee, the original shipping charges and the shipping charges back to the company. 

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The Bottom Line

Independent Home strives to improve its customers quality of life by providing them with a product that will not only keep them safe but is designed to reduce the symptoms stress and relieve the aches and pains that comes with getting older. Being able to choose a walk-in tub or a walk-in shower allows customers to find the product that will work best for them and their situation. Independent Home also offers financing and expert installation services.

Customers should be sure to check all dimensions, features, and aspects of their tub upon arrival, as the return policy clearly states that once it is installed or used, there are no returns. 

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Star Rating

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4.4

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35 Reviews

Review Breakdown

5 grade

69%

4 grade

17%

3 grade

6%

2 grade

3%

1 grade

6%

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Riki Orellana

Purchased walk in tub and the discount was amazing, the installers were very nice too. However, when they brought the tub in they found it was too large to go through the bathroom door, something the sales person should have seen? They had to cut the doorway frame, it was put back but not to what I expected. A signed installation satisfaction signed but this was before using the jetted tub. After using it 3x we noticed that the jets were not the same on the bottom as on the top, not enough power. We called and were told that they would get a new motor to help with this. The motor was shipped to us and we let them know it was here, then we waited weeks for someone to come and install it after 2 or 3 cancelled appointments. When the installer finally came he said that the new motor was the right one and the one they should have given to us when they first came to install the jetted tub. (why he didn’t say anything when they first installed it is beyond us). I don't know what they did in the bathroom but they came out and said they didn't have the right tools to install the new motor and they promised to be back the following Tuesday, perplexing that they didn’t have the right tools after they made a call somewhere, how do you come to a home without tools for any kind of installation. Following Tuesday we received a call that they are not coming and we need to reschedule once again. I do not believe they will call or send anyone back. We were so frustrated that we said we would call our lawyer as we are being taken advantage which made the scheduler not happy with and he said “go ahead and do it” obviously he knows if there is no monetary value therefore no lawsuit. This is something that happens to seniors all the time. We never heard from them again. I also believe that part of the issue is that they really undercut the price and are now regretting it add that to the fact that we are seniors being taken advantage of well let’s just say I wouldn’t recommend them to anyone. And after the sale is made and paid for, you lose all contact with customer service and you are put at the bottom. Once again – the tub itself is fine, the motor no and the customer service is abhorrent.

17 hours ago

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Elvira

I really enjoy my walk-in tub, but we've been experiencing a problem with black metal coming out when we turn on the hot water. It takes a lot of water running and cleaning to get clean water, which is concerning. I would appreciate it if the company could come and assess the issue. I rate my experience a 4 or 5, and believe the problem might be related to a loose valve for the cold water. Overall, I hope to resolve this issue soon to continue enjoying my tub.

4 months ago

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Sarah

I found the product to be too expensive and inconvenient due to the cold winter weather affecting its use. There's limited space around it, making it difficult to store products. The ability to take magnesium or detox baths is a plus, but overall, I wouldn't purchase it again. I'd rate it poorly due to that. There were no standout positives for me.

4 months ago

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Anonymous

I loved everything about the product, but it turned out to be too big for us. I initially bought a large one for my daughter, who has since lost weight. The workmanship was disappointing, with poor attention to detail. Despite this, I still rate it highly for its overall quality.

4 months ago

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Lisa

The jets on my back Neuropathy help me, but the water tank is too small and can't be filled up. Limited space for a bigger tank. Overall, I like it with no issues. There was a mix-up with the order, but a smooth transition. Not sure why the wrong one was initially brought.

4 months ago

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Mary

I absolutely love my walk-in tub. It's an older model, but it's been a lifesaver for my husband and me. Without it, we wouldn't be able to live in our home. The people we dealt with were fantastic, and everything else is just fine. Highly recommend!

4 months ago

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Howard

I absolutely love everything about this product. It works exactly as described, and I couldn't be happier with it. I'd rate it full stars. The installation process was smooth and seamless, thanks to an excellent crew who were not only professional but also cleaned up after themselves. Overall, I'm extremely pleased with my experience.

4 months ago

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Judy

I'm disappointed that our hot water heater can't fill the tub, and I regret not having the shower feature installed. It seems like it wasn't available when we purchased ours. Overall, I wish I had known about these limitations before buying.

4 months ago

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Jessie

I absolutely love my new bathtub with a seat! It's a fantastic way to unwind and relax without any fear of slipping. I'd give it a solid rating. Although my husband initially found the seat cold, he soon appreciated how it eased his muscles and left him feeling rejuvenated. Personally, I use it more frequently and would rate it a perfect 10 every time. Overall, it's been a great addition to our home spa experience.

4 months ago

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Daniel

I am thoroughly pleased with this product. It is the best it can be, and I find it very enjoyable and suitable for me. As a 74-year-old man, it helps me with sitting, and it feels like a combination of a shower and a bath, which I appreciate.

4 months ago

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Joyce

I am thrilled with my purchase of this tub! It arrived just in time for when I needed it, and I couldn't be happier. The quality is excellent, and it has already proven to be a great investment. I love how it looks and functions, and I highly recommend it to anyone in need of a reliable tub.

4 months ago

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H

The water heater takes a while to fill up, probably due to its size. I would rate it highly, despite the initial misrepresentation of its adequacy. Some adjustments were needed to make it work properly, which was disappointing. It now functions well, but the waiting time is a drawback.

4 months ago

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Curtis

I hardly ever use it, but it seems like everyone else does. I never had a problem with it, so I guess it's worth it. The price is a bit high, but the quality is good. They did a good job, and everything's working fine. I think they lost an option due to a dip, but overall, I like it.

4 months ago

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Lynn

I really like the hydrotherapy feature of the tub, but the inconvenience of committing once inside is a downside. The design could be improved for easier entry and exit without causing a mess. It would be great if all tubs were more comfortable with softer seats. Overall, I wish tubs were more user-friendly.

4 months ago

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Mike

The entire team at Independent Home did an outstanding job from the initial estimate to the final install and follow up for my Dad's new walk in tube. I interviewed 5 different walk in tub installers and below is why I selected Independent Home: 1) The estimate conducted by Clarence was thorough yet concise. He was there for 1.5 hours where others were at our house for over 5 hours and we couldn't get rid of them. 2) Pricing-they offered the most affordable option that had every feature we asked for 3) The installers came out before the install to insure they could widen the bathroom doors for my Dad's powered scooter and so he could show them exactly how he wanted the install performed 4) The install was perfect. They had 3 workers and was finished in one day and the bathroom looks like it was a complete remodel. In summary, Cindy and Clarence and their supporting crew made the difference. Cindy quickly responded to all of my inquires and I can't recommend them enough. In fact, we have already recommended them to a friend of my Dad's who wants a walk in tub.

4 months ago

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Priscilla

The fixtures on this product are easily getting stuck and frozen, making it impossible to switch from shower to tub. This issue occurred just a week after purchase, which is disappointing.

4 months ago

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Gary

I really don't like this product because of the way it's installed. It keeps tripping the breaker whenever the jets are turned on, which is frustrating. The drainage is slow and it doesn't feel very powerful. Overall, I'm not satisfied with my experience.

4 months ago

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Louise

I recently had an issue with my faucet leaking and reached out to Independent Home for help. Unfortunately, it took them 2 weeks to respond to my calls and messages, which I found unacceptable. Once I finally got in touch with Sergio, he was very helpful in sending the necessary parts to fix the problem. Overall, the delay in communication was frustrating, but the service provided by Sergio was good.

4 months ago

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serg

Independent Home have been nothing but great from beginning to end. My sales representative was very informative & helpful through the whole process. They were so patient with me and will make sure your bathroom experience is elevated when you become on of their many customers! They will even take their time to gather as much information as they can in order to find the best suitable make and model for you. Thank you Independent Home Team!

5 months ago Edited June 28, 2024

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Gloria Horinek

While I was able to enjoy it, I absolutely loved it. I had to move into another home and was not able to install it there. I really wish I still could use it!!

7 months ago

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Megan Kathleen

I was very happy with Independent Home. We use them for a double walk-in bathtub and walk-in shower combination for my parent's bathroom. They had exactly what we were looking for at the most competitive pricing. From the sales rep to the installation they were kind, thoughtful, and courteous.

5 months ago

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Brenda Cronan

Technician and his assistant did an outstanding job with the installation of our walk-in tub. They were friendly, efficient, and obviously very knowledgeable about the job they had installing our new walk in tub. On a rating scale of 1-5 they get 5 stars. Also the regional representative, Joel, was very professional and knowledgeable about his product. Great job on both representatives.

5 months ago

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Carla

The product is falling apart, which I really dislike. The contractors were friendly, but it's clear the ship product is not up to par. It's not their fault, but I'm disappointed in the quality. Overall, not a great experience.

4 months ago

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H

It takes it's time to fill, but that's probably because of bad water pressure. I really like it though.

6 months ago

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Curtis

Everyone in our home loves it. Independent Home did a great job with it. It’s expensive but it was worth it.

6 months ago

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Ghazel M. Fort Worth, TX

I have MS and my walk in tub makes me feel so safe. I feel like I have gotten control back in my life, the installation guys were wonderful. Kevin built me a lower step in front of the tub because I can’t lift my leg high enough to get in the tub. They really impressed me and explained everything to me, as a bonus cleaned up nicely. I recommend this company, they are more reasonable with their pricing.

2 years ago

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Irene

I like it that I can walk in without having to be concerned about getting hurt.

6 months ago

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Mia Logan

I can boldly say your people were excellent and the installation was marvelous. The tub makes bathing a lot easier and safer. It was an enjoyable experience.

4 months ago

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Kennie Wayne Bean Reidsville, NC

We have recently had an independent tub put in our home. While the tub looks great we have not been able to enjoy the benefits of it. When we purchased it and had it installed, everyone from the sales person to the installers told us that our 50 gallon water heater would be adequate and should have no problem filling the tub. It is not! While we can fill the tub about half way with bath temperature water it will turn cold once you get the water to the seat. Now we are going to have to spend about $3,000.00 to upgrade our water heater to one that will actually fill the tub where we can actually enjoy it with all of its benefits. The second complaint we have is about the damage done during installation. While the guys that installed our tub did a great job and were very friendly and professional they did create a couple issues that we did not see before they left. One is a cracked floor tile and the other is the door frame. They had to remove the door completely and either during the removal or install the damage was done. Even though we had some issues we still recommend this company just don't let them tell you that a 50 gallon water heater is big enough to fill the tube with sufficiently warm water. Kennie and Patricia Madison nc

2 years ago Edited February 28, 2022

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Elvira

I really like my walk in tub. It can be a bit tricky to clean but it works really well.

6 months ago

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Rebecca

Easy to work with, representative knew his stuff, quick scheduling.

7 months ago

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Justin Lipschik

I truly enjoy my experience. Everyone was helpful and courteous.

7 months ago

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Megan Merwin

We looked for weeks and found Independent Home. The best product for the best price. Win-win. David was great to work with.

6 months ago

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Megan M Bridgeport, CT

Very happy with the product and the service. Best product for the best price. I recommend checking them out if you are in the market for a walk-in tub. My only regret is that I did it sooner.

2 years ago

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megan merwin

Very happy - we love the shower we designed with our sales rep. Plus- it was by far the best pricing by we found.

7 months ago