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Independent Home

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6.4

Overall Score

Author: Kaitlyn Short

LAST UPDATED: December 23rd, 2024

A customers comfort and safety is the #1 priority of Independent Home. The company hopes to help customers experience a safe and enjoyable bathing experience by reducing all the stress and heartache that is often associated with mobility problems. 

Independent Home manufactures its walk-in tubs and showers to the highest standard and delivers products that meet the needs of its customers. The company is committed to ensuring its customers the best experience possible—for the entire process.

 

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The Good

  • Walk-In Tub Products and Features
  • Walk-In Showers
  • Expert Installation
  • Financing Available

Walk-In Tub Products and Features

There are numerous safety benefits and health benefits that come with a walk-in tub. Independent Home offers tubs that come with these safety features:

  • A comfortable and secure ADA compliant seat
  • Angled safety grab bars
  • Non-slip surfaces
  • Easy-lock door handles

While walk-in tubs are primarily purchased with increased safety in mind, that doesn’t mean they can’t turn any bathroom into a luxurious spa-like room. Walk-in tubs from Independent Home can be used for hydrotherapy and pain management, helping to eliminate aches and pains. The massage therapy can also help with symptoms associated with arthritis, circulation challenges, fibromyalgia, diabetes, etc.

Here are a few walk-in tubs available from Independent Home:

Dignity, Dual Massage Walk-In Spa Tub

  • Low 5” step in
  • 30 (three-speed air jets)
  •  8 oversized water jets
  • 40” spa depth
  • Self-purging cleaning system
  • Chromatherapy system with light rotation
  • Lifetime warranty on door, seal, drain, and workmanship
  • Built-in angled safety grab bar
  • Cable operated 2” Fast Drain system
  • Extendable showerhead for showering capabilities

Access Walk-In Bathtub

  • Easy, safe, accessible, and comfortable
  • Slide transfer into the tub
  • Right or left mounted doors with outward opening door
  • Easy lever handle
  • Quick Draining System

Walk-In Showers

Independent Home not only has walk-in tubs, but the company also offers seniors, people with aches and pains, and those with limited mobility walk-in shower systems. Many customers prefer to shower over bathing and want a shower that will give them the same security and peace-of-mind that a walk- in tub does. Independent Home has several shower systems that come with the standard safety features that will keep customers safe, such as:

  • Low profile entry step
  • Slip-resistant flooring
  • Senior-friendly oversized seat
  • Easy access to shower controls
  • Dual grab bars for easy entry and exit
  • Wheelchair accessible options
  • Glassdoor upgrades

Expert Installation

Walk-in tub buyers can expect expert installation with a purchase from Independent Home. All safety installers are trained and certified. Each Independent Home team has a minimum of 5 years of walk-in tub installation experience and averages over 200 installations each. Independent Home holds its installers to strict standards and boasts that with an Independent Home team a walk-in tub can be installed in as little as one day. 

Financing Available

Independent Home knows that paying for a walk-in tub can get pricey that’s why the company offers financing on approved credit. Customers can make low monthly payments which will help make the cost of purchasing a walk-in tub more manageable. 

Independent Home also offers a $1500 installation coupon which customers can download off the website.

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The Bad

  • Does Not Service Alaska
  • Return Policy

Does Not Sevice Alaska

Interested customers can contact their local Independent Home and talk to a specialist. However, Alaska is not one of the states that Independent Home services. 

Return Policy

Customers wanting to return their Independent Home walk-in tub must first request a Return Authorization Form from the company and have the original receipt, and the company must have a record of the purchase in its system. Items that are qualified for returns must be in new condition, never been used, and in the original packaging. If the tub has been installed or used in any manner, it is not qualified and not eligible for return. Also, the customer is responsible for a 30 percent restocking fee, the original shipping charges and the shipping charges back to the company. 

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The Bottom Line

Independent Home strives to improve its customers quality of life by providing them with a product that will not only keep them safe but is designed to reduce the symptoms stress and relieve the aches and pains that comes with getting older. Being able to choose a walk-in tub or a walk-in shower allows customers to find the product that will work best for them and their situation. Independent Home also offers financing and expert installation services.

Customers should be sure to check all dimensions, features, and aspects of their tub upon arrival, as the return policy clearly states that once it is installed or used, there are no returns. 

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Star Rating

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4.3

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35 Reviews

Review Breakdown

5 grade

69%

4 grade

17%

3 grade

6%

2 grade

3%

1 grade

6%

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Anonymous

I loved everything about the product, but it turned out to be too big for us. I initially bought a large one for my daughter, who has since lost weight. The workmanship was disappointing, with poor attention to detail. Despite this, I still rate it highly for its overall quality.

9 months ago

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Lisa

The jets on my back Neuropathy help me, but the water tank is too small and can't be filled up. Limited space for a bigger tank. Overall, I like it with no issues. There was a mix-up with the order, but a smooth transition. Not sure why the wrong one was initially brought.

9 months ago

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Mary

I absolutely love my walk-in tub. It's an older model, but it's been a lifesaver for my husband and me. Without it, we wouldn't be able to live in our home. The people we dealt with were fantastic, and everything else is just fine. Highly recommend!

9 months ago

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Howard

I absolutely love everything about this product. It works exactly as described, and I couldn't be happier with it. I'd rate it full stars. The installation process was smooth and seamless, thanks to an excellent crew who were not only professional but also cleaned up after themselves. Overall, I'm extremely pleased with my experience.

9 months ago

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Judy

I'm disappointed that our hot water heater can't fill the tub, and I regret not having the shower feature installed. It seems like it wasn't available when we purchased ours. Overall, I wish I had known about these limitations before buying.

9 months ago

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Daniel

I am thoroughly pleased with this product. It is the best it can be, and I find it very enjoyable and suitable for me. As a 74-year-old man, it helps me with sitting, and it feels like a combination of a shower and a bath, which I appreciate.

9 months ago

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Joyce

I am thrilled with my purchase of this tub! It arrived just in time for when I needed it, and I couldn't be happier. The quality is excellent, and it has already proven to be a great investment. I love how it looks and functions, and I highly recommend it to anyone in need of a reliable tub.

9 months ago

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H

The water heater takes a while to fill up, probably due to its size. I would rate it highly, despite the initial misrepresentation of its adequacy. Some adjustments were needed to make it work properly, which was disappointing. It now functions well, but the waiting time is a drawback.

9 months ago

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Curtis

I hardly ever use it, but it seems like everyone else does. I never had a problem with it, so I guess it's worth it. The price is a bit high, but the quality is good. They did a good job, and everything's working fine. I think they lost an option due to a dip, but overall, I like it.

9 months ago

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Mike

The entire team at Independent Home did an outstanding job from the initial estimate to the final install and follow up for my Dad's new walk in tube. I interviewed 5 different walk in tub installers and below is why I selected Independent Home: 1) The estimate conducted by Clarence was thorough yet concise. He was there for 1.5 hours where others were at our house for over 5 hours and we couldn't get rid of them. 2) Pricing-they offered the most affordable option that had every feature we asked for 3) The installers came out before the install to insure they could widen the bathroom doors for my Dad's powered scooter and so he could show them exactly how he wanted the install performed 4) The install was perfect. They had 3 workers and was finished in one day and the bathroom looks like it was a complete remodel. In summary, Cindy and Clarence and their supporting crew made the difference. Cindy quickly responded to all of my inquires and I can't recommend them enough. In fact, we have already recommended them to a friend of my Dad's who wants a walk in tub.

9 months ago

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serg

Independent Home have been nothing but great from beginning to end. My sales representative was very informative & helpful through the whole process. They were so patient with me and will make sure your bathroom experience is elevated when you become on of their many customers! They will even take their time to gather as much information as they can in order to find the best suitable make and model for you. Thank you Independent Home Team!

10 months ago Edited June 28, 2024

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Brenda Cronan

Technician and his assistant did an outstanding job with the installation of our walk-in tub. They were friendly, efficient, and obviously very knowledgeable about the job they had installing our new walk in tub. On a rating scale of 1-5 they get 5 stars. Also the regional representative, Joel, was very professional and knowledgeable about his product. Great job on both representatives.

11 months ago

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Gloria Horinek

While I was able to enjoy it, I absolutely loved it. I had to move into another home and was not able to install it there. I really wish I still could use it!!

1 year ago

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Megan Kathleen

I was very happy with Independent Home. We use them for a double walk-in bathtub and walk-in shower combination for my parent's bathroom. They had exactly what we were looking for at the most competitive pricing. From the sales rep to the installation they were kind, thoughtful, and courteous.

10 months ago

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Ghazel M. Fort Worth, TX

I have MS and my walk in tub makes me feel so safe. I feel like I have gotten control back in my life, the installation guys were wonderful. Kevin built me a lower step in front of the tub because I can’t lift my leg high enough to get in the tub. They really impressed me and explained everything to me, as a bonus cleaned up nicely. I recommend this company, they are more reasonable with their pricing.

2 years ago

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H

It takes it's time to fill, but that's probably because of bad water pressure. I really like it though.

11 months ago

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Curtis

Everyone in our home loves it. Independent Home did a great job with it. It’s expensive but it was worth it.

11 months ago

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Irene

I like it that I can walk in without having to be concerned about getting hurt.

11 months ago

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Megan M Bridgeport, CT

Very happy with the product and the service. Best product for the best price. I recommend checking them out if you are in the market for a walk-in tub. My only regret is that I did it sooner.

3 years ago

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Megan Merwin

We looked for weeks and found Independent Home. The best product for the best price. Win-win. David was great to work with.

11 months ago

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Mia Logan

I can boldly say your people were excellent and the installation was marvelous. The tub makes bathing a lot easier and safer. It was an enjoyable experience.

10 months ago

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Rebecca

Easy to work with, representative knew his stuff, quick scheduling.

1 year ago

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Justin Lipschik

I truly enjoy my experience. Everyone was helpful and courteous.

1 year ago

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megan merwin

Very happy - we love the shower we designed with our sales rep. Plus- it was by far the best pricing by we found.

1 year ago

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