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Independent Home

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6.4

Overall Score

Author: Kaitlyn Short

LAST UPDATED: December 23rd, 2024

A customers comfort and safety is the #1 priority of Independent Home. The company hopes to help customers experience a safe and enjoyable bathing experience by reducing all the stress and heartache that is often associated with mobility problems. 

Independent Home manufactures its walk-in tubs and showers to the highest standard and delivers products that meet the needs of its customers. The company is committed to ensuring its customers the best experience possible—for the entire process.

 

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The Good

  • Walk-In Tub Products and Features
  • Walk-In Showers
  • Expert Installation
  • Financing Available

Walk-In Tub Products and Features

There are numerous safety benefits and health benefits that come with a walk-in tub. Independent Home offers tubs that come with these safety features:

  • A comfortable and secure ADA compliant seat
  • Angled safety grab bars
  • Non-slip surfaces
  • Easy-lock door handles

While walk-in tubs are primarily purchased with increased safety in mind, that doesn’t mean they can’t turn any bathroom into a luxurious spa-like room. Walk-in tubs from Independent Home can be used for hydrotherapy and pain management, helping to eliminate aches and pains. The massage therapy can also help with symptoms associated with arthritis, circulation challenges, fibromyalgia, diabetes, etc.

Here are a few walk-in tubs available from Independent Home:

Dignity, Dual Massage Walk-In Spa Tub

  • Low 5” step in
  • 30 (three-speed air jets)
  •  8 oversized water jets
  • 40” spa depth
  • Self-purging cleaning system
  • Chromatherapy system with light rotation
  • Lifetime warranty on door, seal, drain, and workmanship
  • Built-in angled safety grab bar
  • Cable operated 2” Fast Drain system
  • Extendable showerhead for showering capabilities

Access Walk-In Bathtub

  • Easy, safe, accessible, and comfortable
  • Slide transfer into the tub
  • Right or left mounted doors with outward opening door
  • Easy lever handle
  • Quick Draining System

Walk-In Showers

Independent Home not only has walk-in tubs, but the company also offers seniors, people with aches and pains, and those with limited mobility walk-in shower systems. Many customers prefer to shower over bathing and want a shower that will give them the same security and peace-of-mind that a walk- in tub does. Independent Home has several shower systems that come with the standard safety features that will keep customers safe, such as:

  • Low profile entry step
  • Slip-resistant flooring
  • Senior-friendly oversized seat
  • Easy access to shower controls
  • Dual grab bars for easy entry and exit
  • Wheelchair accessible options
  • Glassdoor upgrades

Expert Installation

Walk-in tub buyers can expect expert installation with a purchase from Independent Home. All safety installers are trained and certified. Each Independent Home team has a minimum of 5 years of walk-in tub installation experience and averages over 200 installations each. Independent Home holds its installers to strict standards and boasts that with an Independent Home team a walk-in tub can be installed in as little as one day. 

Financing Available

Independent Home knows that paying for a walk-in tub can get pricey that’s why the company offers financing on approved credit. Customers can make low monthly payments which will help make the cost of purchasing a walk-in tub more manageable. 

Independent Home also offers a $1500 installation coupon which customers can download off the website.

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The Bad

  • Does Not Service Alaska
  • Return Policy

Does Not Sevice Alaska

Interested customers can contact their local Independent Home and talk to a specialist. However, Alaska is not one of the states that Independent Home services. 

Return Policy

Customers wanting to return their Independent Home walk-in tub must first request a Return Authorization Form from the company and have the original receipt, and the company must have a record of the purchase in its system. Items that are qualified for returns must be in new condition, never been used, and in the original packaging. If the tub has been installed or used in any manner, it is not qualified and not eligible for return. Also, the customer is responsible for a 30 percent restocking fee, the original shipping charges and the shipping charges back to the company. 

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The Bottom Line

Independent Home strives to improve its customers quality of life by providing them with a product that will not only keep them safe but is designed to reduce the symptoms stress and relieve the aches and pains that comes with getting older. Being able to choose a walk-in tub or a walk-in shower allows customers to find the product that will work best for them and their situation. Independent Home also offers financing and expert installation services.

Customers should be sure to check all dimensions, features, and aspects of their tub upon arrival, as the return policy clearly states that once it is installed or used, there are no returns. 

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4.3

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35 Reviews

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Riki Orellana

Purchased walk in tub and the discount was amazing, the installers were very nice too. However, when they brought the tub in they found it was too large to go through the bathroom door, something the sales person should have seen? They had to cut the doorway frame, it was put back but not to what I expected. A signed installation satisfaction signed but this was before using the jetted tub. After using it 3x we noticed that the jets were not the same on the bottom as on the top, not enough power. We called and were told that they would get a new motor to help with this. The motor was shipped to us and we let them know it was here, then we waited weeks for someone to come and install it after 2 or 3 cancelled appointments. When the installer finally came he said that the new motor was the right one and the one they should have given to us when they first came to install the jetted tub. (why he didn’t say anything when they first installed it is beyond us). I don't know what they did in the bathroom but they came out and said they didn't have the right tools to install the new motor and they promised to be back the following Tuesday, perplexing that they didn’t have the right tools after they made a call somewhere, how do you come to a home without tools for any kind of installation. Following Tuesday we received a call that they are not coming and we need to reschedule once again. I do not believe they will call or send anyone back. We were so frustrated that we said we would call our lawyer as we are being taken advantage which made the scheduler not happy with and he said “go ahead and do it” obviously he knows if there is no monetary value therefore no lawsuit. This is something that happens to seniors all the time. We never heard from them again. I also believe that part of the issue is that they really undercut the price and are now regretting it add that to the fact that we are seniors being taken advantage of well let’s just say I wouldn’t recommend them to anyone. And after the sale is made and paid for, you lose all contact with customer service and you are put at the bottom. Once again – the tub itself is fine, the motor no and the customer service is abhorrent.

5 months ago

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Review Source

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Carla

The product is falling apart, which I really dislike. The contractors were friendly, but it's clear the ship product is not up to par. It's not their fault, but I'm disappointed in the quality. Overall, not a great experience.

9 months ago

@endstack