Name: Wesley Financial Group
Rating: 4.7

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Joyce Dixon Livonia, MI

Ariel and the entire Wesley Financial Group Team were amazing! I had over $170,000 in a Wyndham promissory note plus additional debt and they got me out of all of it! If there were 6 stars, I would give them even more!

6 years ago

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Sabrina Struck

Wesley Financial Group Review – Extremely Disappointed Our experience with Wesley Financial Group has been nothing short of frustrating. The customer service has been the worst I’ve ever encountered. I requested a log of their communication with my timeshare, which should be a basic level of transparency, but they outright refused to provide it. Additionally, I submitted our signed settlement, expecting it to be processed in a timely manner. Instead, it’s apparently sitting in a pile at their headquarters, waiting for bulk mailing—an absolutely unacceptable delay. Given the significant financial commitment we made, this level of service is beyond disappointing. I would strongly caution anyone considering Wesley Financial Group to think twice. Their lack of communication, unwillingness to provide updates, and inefficient processing make for a highly stressful and unsatisfactory experience.

1 year ago

Reply from Wesley Financial Group

We’re sorry to hear that your experience didn’t meet your expectations. At Wesley Financial Group, we aim to provide honest and clear services. We regret that you felt misled by our process. We have located your information and can confirm that our team has previously contacted you about your concerns. In October, we went over the process, timeline, and what to expect for the first step. We try to reach out to our clients regularly, especially with any updates about their cancellation. Unfortunately, it looks like there were several times we couldn’t get in touch with you, we left follow-up voicemails, and had a call drop. We tailor our procedures to each timeshare ownership and apologize for any confusion or lack of communication you experienced. We have sent your concerns to upper management, and someone will contact you soon for further clarification. If you have immediate questions, please reach out to our client services department at 615-560-7442.

Mar. 18th, 2025

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Ray Navarro

Don’t fall for this!! We paid Wesley Financial 8K up front for assistance , after speaking to their agent, they took our information from their “on-boarding” template, sent us back a copy and paste letter to send our timeshare. There was nothing unique in their services. We found our timeshare group helpful and resourceful in requesting to exit/cancel our ownership and commitment. You can easily do what Wesley Financial Group offers with AI assistance in drafting your request to cancel your timeshare. My hope is that Wesley FG gives back most of our hard earned savings because what they have done for us even at even a consulting fee wouldn’t have been more than $1,250 (5 hours @ $250/hr). They need to be honest about cost up front, and explain what their hourly fees are and why. Not just a blanket cost. I don’t believe they did anything for us to exit/cancel our timeshare which we could have done ourself. Their on boarding technique gets you in their system, all the rest is on you. No special help at all.

2 years ago

Reply from Wesley Financial Group

Ray, we regret to hear that your experience with our services did not meet your expectations. It can be difficult to exit a timeshare on your own and may result in being sold more time or points. Our team has years of experience with various ownership situations and we strive to negotiate and provide strategies to achieve the best solution. Before starting to work with us, we go over our policies, procedures, client participation, potential outcomes, and fees. Each cancellation process is tailored to the unique circumstances of our clients, with their satisfaction being our utmost priority in facilitating full resolution. While our goal is to secure favorable outcomes for all of our clients, the results can vary. Your feedback has been shared with our management team and we tried to reach out to you yesterday, June 20th, via phone, voicemail, and email. Through our process, you are almost timeshare free. If you have any further questions or concerns, please don't hesitate to contact our client services department at 615-560-7442.

Jun. 21st, 2024

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Paul Lancisi Monson, ME

I never got past the the acceptance interview with a said “VP”! Totally disappointed with someone who was not qualified to handle a financial transaction that could barely read the script in front of him. The pressure was as bad if not worse than the salesman who coralled us into our original purchase over 30 years ago. At the cost of almost 6k and up to a 5 year period of “possible resolution “. I don’t feel it’s worth it for our circumstances. Just a total let down on the expectations after watching a 30 minute YouTube on the company’s vision and goals. Very well staged I must say. I’m sure this organization has helped many people but, definitely not my style of relationship with an organization. Good luck!

2 years ago

Reply from Wesley Financial Group

Thank you for reaching out to us with your concerns, we appreciate your feedback. As a company, we’re always looking for ways to improve our processes and ensure that our customers receive high-quality service. Our introductory film provides an overview of our company's background and operations, and we believe it's important for our clients to watch it before calling us to better understand our passion and services. With over 11 years of experience, we've developed expertise in this field and can help make the process smoother for our clients. Our process has helped over 30,000 families in the past, and we'd be happy to address any concerns you may have. Please don't hesitate to contact us at (800) 425-4081 if you need further assistance.

Dec. 13th, 2023

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Andrea Blanco-Nir Miami, FL

Working with them was a great experience! Professional, responsive, knowledgeable. My case was resolved smoothly and within a few months. Highly recommended!

3 years ago

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ReBekka Delk Marshfield, MO

If I could put a zero I would, DO NOT go with this company! They make you do all the leg work, they don't contact the company at all they expect you to. We stopped paying on our time share, it went into default due to non payment and we received a letter of forfeiture due to non payment. I received a letter from wesley financial saying congratulations your timeshare has been canceled. Umm, not by anything this company did like they said they would. I am not released from paying and now my credit is taking a hit and the mineys are still owed, you know what they did, send me an email to a credit recovery service. How is this them getting our membership canceled? Going into default for non payment? That had nothing to do with them. And their advertisement says they get it to where u won't have to pay fees and annual payments.. no they dont!! Very very very upset 😡 unsatisfied, and want our money back because they did nit get our membership canceled like they said. We got our membership canceled due to non payment and it going into default.

3 years ago

Reply from Wesley Financial Group

We apologize for any dissatisfaction you may have experienced with our services, ReBekka. We take your feedback seriously and apologize for any inconvenience or frustration this may have caused you. Our team is committed to working with you to find a resolution that addresses your concerns and provides you with the support you need to move forward. We have located your file and forwarded your concerns to management. If you have any further questions or concerns, please do not hesitate to reach out to our client services department at 615-560-7442.

Dec. 22nd, 2023

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Kimberly Adams Ocala, FL

If I could, I would give them no stars! They are worse than the timeshare companies, nothing but lies. False promises, and false hope- the only thing Wesley can actually guarantee. Their company claims to want to help you, and that they are the good people; however, they are only after your money. Their customer service is pretty much non-existent, good luck hearing from them more than once a month- and if you don't reach out them to, probably even longer! Thousands of dollars spend for them to "help" us get out of the timeshare, but actually they didn't help at all. The outcome of it resulted in us still owing the timeshare company, and a significant drop in credit score since we were told to stop paying. Do NOT hire this company, you are better off contacting them yourself to get out of your own timeshare. Do not believe all the positive reviews, they are fake- and at every opportunity, they will delete the truthful reviews.

3 years ago Edited April 3, 2023

Reply from Wesley Financial Group

We have made every effort to reach an amicable solution with this client. We are happy their timeshare is canceled.

Apr. 7th, 2023

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Elizabeth Jane Otte Marion, IL

This company claims to help you exit your time share, but that is not our experience. After a few months of instruction and advice from Wesley Financial, they sent a round of employees--one after another--to work with us. Each one was new, and we started again. Last year we were contacted by our time share company and asked if we wanted to deed back our time share. Wesley Financial had nothing to do with it. We were told by the time share to contact their lawyer, and the deed was sent back to the time share in less than three weeks--all total. The response from Wesley Financial to our comment on the Better Business Bureau website was, "We reviewed your file and we see that your timeshare has been cancelled." They had no knowledge that our time share was cancelled because they had nothing to do with it. We paid $5,000 for little to no help.

3 years ago

Reply from Wesley Financial Group

Every situation is different in regard to timeshare cancellation. We have contacted this client regarding this review. We are glad you’re out of the timeshare.

Feb. 3rd, 2023

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Charles E Williams Savannah, GA

I was impress with how they handle my specific problem,. Each member was courteous, professional, knowledgeable, and polite. It was a pleasure working with this company.

3 years ago

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Joe Silberman

For the first 3 years it was sluggish. But once the case moved to Ms. Kristin K, things begun moving fast and I was free from the Timeshare very shortly afterwards. Thank you Kristin. Joseph Silberman

3 years ago

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brenda payne Midlothian, VA

Thanks so much for helping us to get totally disentangled from the timeshare nightmare x2. It is wonderful to be free of the financial burden. Thanks Nancy and Taylor!!

3 years ago

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Thomas Wells Lockport, LA

Wesley Financial was able to successfully get me out of my time share in 9 months. I am very grateful to the staff and the representative on my case Ashley E.

4 years ago

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Beverly Gresham Collierville, TN

Wesley Financial really cares about your situation and helps in any way they can regardless of your circumstances! Thank you for your help and advice.

4 years ago

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Sonya lately Southfield, MI

I contacted Wesley about 4 years ago and every time I see their commercials now, I get mad all over again thinking about the money I wasted paying them to do nothing really. Although I was able to get out of the timeshare agreement, I felt like I was scammed all over again. I paid about $7,000 for something I could've done myself for free! All they did was told me to call the timeshare's customer service and gave me a script to read to them and after a couple of phone calls they let me out of the contract. What they did was not worth the $7,000 I paid! Not worth the money! The more I think about it the more I wanna sue them to get my $7,000 back.....

4 years ago

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Henry Horne Jr Detroit, MI

My resolution specialist , Jalen L has been a great help in assisting me with my timeshare his knowledge and lets get it done attitude has been amazing .

4 years ago

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George Carpenter

Horrible experience here! I signed up paid over 5K and never was able to hardly talk to anyone, my welcome call took forever to get and when it came I was out of town away from all my paperwork they said they would call the next week. I called them two weeks later and took forever to talk to them. When I said I wanted to cancel because of lack of communication and the fact I felt they were taking advantage of me it took over a month again, I had to remind them I have not been canceled and a week or so later I finally got the call to cancel. Complete failure on their part and they were not even willing to refund which shows they truly do not care. Way to treat a retired military member and member of the clergy people! I rate them with the timeshare industry they claim to get us out of!

4 years ago

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Carol F Brown Ontario, NY

Wesley Financial was wonderful to work with. They have done everything they said they would do and helped me through the process of getting our timeshares canceled.

5 years ago

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William Gotthold Wenatchee, WA

Excellent program. From my first call to them to an offer from the timeshare to release me, AND a rebate which essentially covers the fee, was less than a month.

5 years ago

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Peggy Clay Sparta, IL

We realized we made a huge mistake by purchasing a Timeshare. With Wesley Financials help we were able to free our burden with Westgate properties. They made it very simple.

5 years ago

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Nicholas Valenti Auburn, NY

Nothing but praise for the team of lawyers in obtaining a Deed-In-Lieu of Foreclosure Agreement. All that is left is working with the Closing Specialist. Nick & Pat Valenti

5 years ago

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thomas SARTORIS Rancho Cordova, CA

I have worked with several people each step of the way. Ali R was the most recent and provided prompt and thorough information so we could keep moving forward

5 years ago

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Susan S ,

Fantastic experience with this group from start to finish. I cannot recommend then highly enough. Everyone we worked with was professional, efficient and effective.

5 years ago

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Vernon Beavers Washington, DC

Once the procedure was started it was handled with one or two calls they found they were offering a way out if you had cash in it no refunds lost a lot of money

6 years ago

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Karen Koehler Killeen, TX

Got me canceled quicker than we all thought possible. Easy to work with, provides great help when you need it. Answers call within time as instructed...usually quicker.

6 years ago

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Ann Reigle Hummelstown, PA

My husband and I were very happy with the service we got. We agreed to pay the price knowing it was guaranteed to help us get rid of our timeshare and they did!

6 years ago

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Judith Lagoe Fulton, NY

They took wonderful care of us from the beginning to the end of our journey in relieving us of the burden of owning a timeshare. We would recommend them 100%.

6 years ago

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Lany Burrows Weymouth, MA

Wesley did all they promised to to get us out of our time shares, cannot thank them enough. Carrie was professional and could not have done a better job, so thankful!!!

6 years ago

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R.Arce Suisun, CA

Audra is the best! She helped me throughout the process. She would update me through email and give me a phone call to ask if I have questions. Thank you Wesley!

6 years ago

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Sherry Walker Houston, MS

Wesley financial group is a excellent team of people who took our matter into their hands and did a marvelous job of handling out dispute with sapphire.

6 years ago

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Mark M. Urbana, OH

Very Easy process to understand and follow. Simply trust & follow their advice ad your Time Share nightmare will soon be resolved with the help of Wesley Financial.

6 years ago

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MChavers Manchester, CT

Wesley guided me through a very challenging process in a step -by-step manner by providing unlimited support including professionalism, courtesy, patience, and motivation.

6 years ago

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RJ Auter Ponchatoula, LA

WFG has been instrumental in eliminating future debt that I would have incurred due to rising fees never disclosed. Their guidance has been priceless.

6 years ago

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Tania V Gardea Bakersfield, CA

WFG helped us through the long excruciating process of exiting our timeshare. We will forever be grateful! They have great staff who communicate often and get the job done!

6 years ago

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Yjuania Jenkins , GA

They were very friendly, they listen to me and my husband about our experince with timeshare They were in contact with us every step of the way no question was too dumb.

6 years ago

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Miguel Pintado Miami, FL

Fast and Professional, every day side by side emails confirming step by step, email them and they have a respond as fast as possible no complaints with this company at all.

6 years ago

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Josie Old Saybrook, CT

From the moment I searched them out, I have been pleased with their professionalism, genuine interest in understanding my experience and guiding me forward to completion.

6 years ago

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Joan Moore Paris, TX

They communicated with us all the time! Real people with real faces and names!!!! Got us out of our timeshare in record time!!! We are very pleased!!!

6 years ago Edited September 14, 2021

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Emory S Hammond DeFuniak Springs, FL

I am well pleased with my experience with Wesley Financial Group. Especially MR. Logan B he was very helpful and professional. Thanks: Emory S Hammond

6 years ago

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D. Middleton Oxon Hill, MD

Great Experience! I must admit that I was a bit skeptical about contacting them as I thought I would get the run around just like the timeshare company. But much to my surprise Wesley Financial Group did their job.

6 years ago

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jose betancourt Philadelphia, PA

Great they handle my case fast I was just inform that my debt has been discharge. After less than 1 year . That was fast. Thank you for every thing. I recommend Wesley 100%

6 years ago

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James Conaway jr El Cajon, CA

Wesley Financial is a top notch company they have helped us through the hole process and kept us informed of every thing going on and will be going on

6 years ago

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Rocio Diaz Tallahassee, FL

Wesely Financial Group helped me and my family get rid of the pesky time-share that we purchased once on a whim. Glad for the fast response and for getting rid of the time-share.

6 years ago

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Amy Osier

I have requested on multiple occasions that you stopped mailing me invites to get rid of my timeshare and stop emailing me about the same information. You are sending this information to my email but you're asking for my husband Dennis. My husband died 10 years ago and I have sent you a season assist letter already. Any further communication will be results in a lawsuit for harassment and intentional inflection emotional distress. Can you imagine the trauma of opening an email and seeing that it's asking for my dead husband?

1 year ago

Reply from Wesley Financial Group

We are sorry to hear about your experience and sincerely apologize for the frustration our communications have caused. We only contact individuals who have expressed interest by reaching out directly or submitting a request through an online form. At this time, we have not been able to locate your exact information in our system based on the details provided. However, we want to ensure that this situation is fully resolved. Please contact us directly at 800-425-4081 with the email address or mailing address where you received our communications so that we can identify and permanently remove your information, as well as any associated records, from our database. Our intent is never to cause inconvenience or emotional distress, and we appreciate you bringing this to our attention so we can take corrective action.

Oct. 29th, 2025

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Ed

My husband and I went the whole process of exiting our timeshare commitment. It was easy to complete and went quickly and to our satisfaction!

2 years ago

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Debbie Smith Morristown, NJ

Wesley Financial is the best at what they do. I am now timeshare & stress free. Thank you Lala R and the rest of the team.

3 years ago

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connie schuster Kenosha, WI

Our time share was canceled very quickly. Merisha was always available. The only thing we thought was it was a little pricey.

3 years ago

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Bruce Whitfield Franklin, NC

They good to work with had 3 different accounts managers to work my case. Very professional and good folks. Took about 18 months but got me free of my time share.

4 years ago Edited October 7, 2022

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Andrew Lambert Lancaster, OH

Great service by the entire team, especially Mercede B who walked us through most of the steps to getting rid of our unwanted time share. Thanks!

4 years ago

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David Drake Ocala, FL

The Wesley Financial Group gave us the help we needed to get out of our timeshare nightmare. Thanks Kelsey for the support

4 years ago

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Brad Hoch Live Oak, FL

Felicia W was our agent and did an AMAZING job. She is a wonderful asset to your company. Very cordial, patient and knowledgeable.

4 years ago