Name: Wesley Financial Group
Rating: 4.5

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Ronda S. Atlanta, GA

This company was professional and did exactly what they said they would do in a timely manner. They were upfront and honest with us at all times. We were kept informed of the process and our options along the way and they receive my highest recommendation.

5 years ago

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Elizabeth Filippo Ocean City, NJ

I was totally surprised by how fast the time share WAS cancelled. Morgan drafted letters, advised me how to address collection calls, and called me a least once a month, but emailed often. The termination was within 11 months. We are still working to resolve the credit reporting issue. But I am very happy with the service

5 years ago

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Julie Rothrock Paoli, IN

Wesley group did a great job with closing our timeshare. They called, emailed and helped us with everything we needed to do to get out of the timeshare. Meredith E was great to work with and when we were upset or frustrated she was calling or emailing us! Happy to say our timeshare is CLOSED!

5 years ago

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Rhonda k Cullman, AL

This is a wonderful company.They treat you like one of the family I can't thank my resolution. Service rep enough. She has went beyond her job duty, very caring person. Every question was answered. Within a timely manner.laura M is the most kind and caring person I have ever met.I would recommend this company to anyone.

5 years ago

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S. Thompson Chester, VA

I was completely satisfied with the easy steps taken in terminating my timeshare contract. The personnel working with me helped easy my concerns and were readily available when I had questions. The process was completed quicker than I anticipated and I am happy with the outcome.

5 years ago

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Deborah Vlastelic Lewistown, MT

We highly recommend WFG----- they got us out of our timeshare in a timely manor and were there for us when threats and concerns came our way. They are very professional and delivered as they said they would. Lauren was especially helpful through the whole process and eased our minds on numerous occasions! Fantastic company!

5 years ago

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Marty Durden Warner Robins, GA

The people at Westley are very professional and good to work with. They always kept us informed as to what was going on. The ONLY reason I gave 4 stars instead of 5 is because I felt we should of got some of our money back due to we Never used anything at all. Lost a lot of money but happy to be out of it all. An Expensive Lesson Learned !!! Thanks to everyone who worked so hard to make this happen !

5 years ago

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Jose Banegas Charlotte, NC

It has been great working with Wesley. Miss Makensi G has been very helpful every step of the way and is always checking up on us to see what she could help us with. I am thankful for her help and everybody that helped our case.

5 years ago

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Terry Douthitt Shelbyville, KY

I like to thank Wesley Financial in getting us out of our Timeshare. Big shout out to Colleen. She kept us informed on a regular basis. So, happy to be out of this financial nightmare Again, thanks to Wesley Finance and Colleen

5 years ago

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Lauren Birdow Missouri City, TX

My experience with Wesley was the best I’ve had with any company in a long time. They delivered what they promised in a better than timely manner. The agent that handled our case went above and beyond. She treated us like family.

5 years ago

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Frank Gabriel Palm Bay, FL

My overall experience with WFG has been excellent. Although it has taken a year to come through the process with 2 timeshares, I am extremely happy to be one of their clients. No surprises or added costs. They did exactly what they promised. I highly recommend WFG especially for those on a fixed income which is a financial burden that never ends.

5 years ago

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richard l. hatin Hooksett, NH

The personal touch. Highly professional and patient staff carefully informed and assisted us with each step in the process. They heard our concerns and replied fully. They replied quickly and effectively to our messages. No patronizing, no over promising and no pressure. We are very satisfied and would recommend WFG to anyone.

5 years ago

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Nina Pullins Indianapolis, IN

The Representative were very informative. The follow up I received from Makensi G was very professional , she explained the details on how they could best meet our needs and continued to followed up on all of her commitments,. Thank you for helping us work through a very challenging circumstance.

5 years ago

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Patricia A Gorman Sandy, UT

We camecto them because Bluegreen lied to us. We were told we could get a place at anytime as it turned out we could not. WFG help us thru it andxwexarectime share free. Thank you Priscilla for your help you did an excellent job.

5 years ago

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solange lemenager Brookings, OR

We had a cloud hanging over us and sunny skies are finally returning thanks to Wesley Financial Group. We are almost done with final details and had excellent help along the way with personal attention from our Wesley assigned agent. They didn’t sugarcoat expectations which I appreciated.

5 years ago

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Patricia Cherry Waynesburg, PA

I love the fact that Wesley Financial Group does exactly was they say! M.M. was very caring, encouraging, and patient. We are free from the lies and we are grateful! Thank you so much for your honesty, integrity, and results!

5 years ago

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joyce Henriques Memphis, TN

The Wesley Financial Group has been great. Ms M. G was professional, and attentive she made sure we understood everything that was happening. My sister and I still have a step or two go but we are positive it's going to happen great job this far. Evelyn and Joyce

5 years ago

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Laurie DiLorenzo Woburn, MA

Wesley financial provided me with a case manager who was capable and clear about how to get us out of the timeshare contract we were saddled with. Her help was invaluable and I have only positives to say about the service provided. We are now free if the contract and financial burden of this timeshare. Thank you!!

5 years ago

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Jennifer Union City, CA

Absolutely great service and pretty much stress free. I say pretty much because there was a little stress about WFG accepting our case. WFG went above and beyond, remained in contact at all times, was very clear throughout the process.

5 years ago

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Nathaniel Marshall Gilbert, AZ

They always communicated and kept us in the loop about our progress, and ultimately, they were successful in terminating our timeshare! The process took a decent amount of time (about 9 months) and at times it did not seem like we were making progress, but they kept working at it until we got a good result.

5 years ago

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Robert Borek Red Bank, NJ

5 years ago

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James Carroll Knoxville, TN

From the beginning Wesley Financial Group did everything that they said they would do. My experience with them was was exceptional and Alesha C. was the most helpful through the process. It was well worth the money to correct my mistake. I highly recommend them to anyone else in this situation.

5 years ago

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Amanda Clark Fairfax, VA

Wesley Financial Case Manager/ Resolution Specialists were very helpful and communicated clearly and timely with what the next steps were throughout the process. They were very forthcoming in explaining the process and the different options/potential responses were going to be throughout the process.

5 years ago

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Monica Spencer Waterbury, CT

Wesley financial group help me to get out of my timeshare in as little as seven months. The process was explained to me step-by-step I appreciate their support and guidance through this process they were very considerate with my fears and anxiety and I’m so grateful to Wesley Financial Group. Thank you

5 years ago

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Larry Morris Phoenix, AZ

After researching Wesley Financial Group, we expected excellent service. The actual experience exceeded our expectations. Everything about our experience with every member of the Wesley Financial Group's management & staff was outstanding.

5 years ago

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Barbara DeVivo Woonsocket, RI

In process of getting us out of our timeshare. Working with the Closing Department right now. Thank you to all the people who have been part of this process. My husband is 82 and I am 78 and we were very afraid of this being passed on to our children.

5 years ago

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Gary H Las Vegas, NV

Excellent group of professionals who really know their stuff. They handled my case from beginning to end with honesty and efficiency. Wesley Financial is highly responsive, reliable, and most importantly, they get the job done. My timeshare is cancelled and I couldn't be happier!

5 years ago

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Butch Trussville, AL

Very professional and responsive in moving the process along. Olivia was very thorough in getting the ball rolling and it took about 6 months to complete the cancellation. I just mailed the cancellation document today so I’m waiting on the final release documentation at this time. GOOD JOB by everyone at Wesley.

5 years ago

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Linda Dougherty The Bronx, NY

Although it was not an inexpensive transaction, I was most impressed by the professionalism and efficiency of every employee. Clear timelines were given, and the delivery of services has been earlier than anticipated at every step so far.

5 years ago

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Richard Gerth Tyler, TX

This gave us great relief. No one in the family wanted to be saddled with the timeshare! From first contact to the final resolution which came months sooner than we were expecting. Great job of guiding us through the process!

6 years ago

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Lydia Trowbridge Chicago, IL

We had 2 accounts and the first account was quick and easy and our person taking care of the account was very helpful. The second account we were moved to 4 different people to take care of the account and the last person they gave us never returned a phone call or email. All the people that gave us their card and said to call or email anytime never answered. We called and called while we were getting harassed by the timeshare. Eventually I called several times consecutively till they gave me "a manager". She gave us some info about our account but even she stopped calling back after a while. Finally our timeshare defaulted on it's own. Once Wesley had it's money they really didn't care.

6 years ago

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Mark Heatley Charlotte, NC

Had a great experience. The team is very honest, what they described as their process is exactly what happened. I followed their instructions and was able to have the timeshare cancelled. I am so relieved of having the monthly loan payment and annual dues off my mind. I would recommend Wesley Financial to anyone wanting to cancel their timeshare.

6 years ago

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C. D. Wilson Pine Mountain, GA

From the very first call to the end of the process WF was there every step of the way. All of my questions and concerns were answered promptly. The process only took a few months and I know longer had to worry about the Timeshare that I once owned.

6 years ago

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Lynda Fratis Longmont, CO

I was very skeptical at first, but they got it done in less than 10 weeks! it only took 6 weeks once I was assigned a specialist, April F was responsive and she was on top of it! I should have done this years ago! Lynda Fratis

6 years ago

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Roy w North Scituate, RI

Erica helped me through the whole process ,which was successful. She helped me craft the appropriate questions in order to get the information we needed from the timeshare .Erica was in constant contact both by email and by phone.

6 years ago

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Richard Allen Houston, TX

A bit pricey, but it was worth it. This is a legit company that can get you out of your timeshare. They ask you to help out with the research and the experience you had at sale time and during your membership. Then proceed based at that information. At least talk to them as the conversation is non-binding and costs nothing.

6 years ago

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bobby carlile Sparta, TN

We hired Wesley to help us get out of our timeshare. They walked us through every step and assisted us with any questions we had. They were very prompt with any follow throughs, and as a result we no longer are weighted down with a timeshare. It has all been legally taken care of, and we are grateful.

6 years ago

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Dan Halladay Lafayette, IN

We are grateful that Wesley Financial got us out of the timeshare situation we were in. They were extremely professional throughout the process, and constantly kept us up to date with the frequent e-mail contacts. We were also able to easily contact them if we had any questions. We could not recommend them any higher.

6 years ago

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Sabrina Struck

Wesley Financial Group Review – Extremely Disappointed Our experience with Wesley Financial Group has been nothing short of frustrating. The customer service has been the worst I’ve ever encountered. I requested a log of their communication with my timeshare, which should be a basic level of transparency, but they outright refused to provide it. Additionally, I submitted our signed settlement, expecting it to be processed in a timely manner. Instead, it’s apparently sitting in a pile at their headquarters, waiting for bulk mailing—an absolutely unacceptable delay. Given the significant financial commitment we made, this level of service is beyond disappointing. I would strongly caution anyone considering Wesley Financial Group to think twice. Their lack of communication, unwillingness to provide updates, and inefficient processing make for a highly stressful and unsatisfactory experience.

11 months ago

Reply from Wesley Financial Group

We’re sorry to hear that your experience didn’t meet your expectations. At Wesley Financial Group, we aim to provide honest and clear services. We regret that you felt misled by our process. We have located your information and can confirm that our team has previously contacted you about your concerns. In October, we went over the process, timeline, and what to expect for the first step. We try to reach out to our clients regularly, especially with any updates about their cancellation. Unfortunately, it looks like there were several times we couldn’t get in touch with you, we left follow-up voicemails, and had a call drop. We tailor our procedures to each timeshare ownership and apologize for any confusion or lack of communication you experienced. We have sent your concerns to upper management, and someone will contact you soon for further clarification. If you have immediate questions, please reach out to our client services department at 615-560-7442.

Mar. 18th, 2025

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Tabitha Zimmer

Wesley Financial Group was very helpful! They were prompt with their responses and did exactly what they said they would do. Thank you, Alex, for always being prompt and answering all my questions

3 months ago

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kenneth pool & Dorothy Pool Carbondale, IL

Kenneth & Dorothy Pool. We had a great experience with Wesley Financial Group. It takes some time, but be patient, and they will get the problem solved. Thank you Wesley Financial Group.

3 years ago

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Kyle Baynum Cincinnati, OH

This company is not what I expected. Yes we did get out of the timeshare but more or less they just give you some ideas of what to say to your timeshare company and them play the waiting game. I honestly think the only reason we got out of it is because they told us to stop paying everything and the timeshare terminated do to failed payment. Also the cost that we had left to pay the timeshare company is about how much Wesley financial charged us. Trying to get ahold of your timeshare specialist usually takes about 2 weeks, and they keep sending you to different specialists. Honestly they should cancel our payments due to Wesley Financial Group for only doing ⅓ of the work...

3 years ago

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PEDRO POMAES Baltimore, MD

Wesley Financial Group worked my case diligently. Ms. A and her team were in contact constantly and directed me step by step what I have to do. My case was solved in 6 months, I'm definitely very pleased.

3 years ago

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Gary Babb Tucson, AZ

Wesley Financial got the job done when it seemed like there was no way to get it done. This was my last resort and they did it. The team of people that worked with me were great.

4 years ago

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Robert G Midlothian, VA

Mercede B is a great asset to Wesly Financial. She has walked me through the whole process in canceling my timeshare. She is very upbeat and knowledgeable about her job. She took the pain out of this transaction.

4 years ago

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Sam G Saint Matthews, SC

Our experience with Wesley Financial Group was very positive. All communications and correspondence were very professional and showed genuine concern and compassion for us as the client. Mercede B. was extremely helpful and ensured we understood each step of the process and that we were satisfied.

4 years ago

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Judy Seaver Rapid City, MI

They were absolutely wonderful! They kept their word, they were very steady and moved forward all the time, and it was very little stress to us. Thank you Wesley, you are Lifesavers

4 years ago

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Robert Tourangeau Claremont, NH

The experts at Wesley were very knowledgeable and friendly. They walked me through my exit process every step of the way. By necessity, it took a while, but I am extremely satisfied with the results.

4 years ago

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Annie Hawley, PA

Very pleased with the process. Everything was explained clearly and many questions were answered. Kelsey was in touch with us throughout the process. No question was left unanswered. Everyone was helpful.

4 years ago

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Jeremy Williams ,

The only way I could be happier with WFG is if they were in the room to stop me from purchasing the time share in the first place. It is a long process so trust they are working for you.....

4 years ago