Wesley Financial Group

Thank you for reaching out and sharing your concerns. We take all client feedback seriously and are committed to transparency. After thoroughly reviewing your file, we can confirm that you signed our enrollment agreement on January 24, 2025. This agreement outlines our services, policies, procedures, and money-back guarantee. These details are not only provided in writing but also discussed verbally to ensure a clear understanding before moving forward. It is also important to note that Wesley does not provide loan modification or loan negotiation services. Our organization assists individuals in exiting unwanted timeshare ownerships, relieving them of further obligation. In some instances, timeshare developers may impose an exit fee as part of their termination process. This possibility is explained during the initial consultation with our Vice Presidents and is also included in the enrollment agreement. We understand that you've expressed dissatisfaction with the process and the resolution offered. Our team has been in contact with you via email, as requested, to discuss these concerns and try to reach an amicable solution. Upon your request to discontinue services, we provided a comprehensive summary of the work completed on your behalf and subsequently extended a resolution offer for your review. If you would like to revisit the timeline of actions taken on your behalf or discuss this matter further, please feel free to contact us directly.

We'd be happy to address any concerns you have. We are unable to locate your client file based on your Best Company profile. Please contact our office at 800-425-4081.