Linx Legal Inc.

• Customer Education
• Fair Costs
• Wide Coverage

Customer Education

When asked by a customer whether or not buying a timeshare is a worthwhile investment, Linx Legal’s answer is almost always no. This may seem counterintuitive to its business model since it is in the timeshare industry, but a large part of its job is to educate consumers. The sad truth is that people still continue to purchase timeshares without full consideration of the risks, opportunities, costs, and usefulness of the contract, and therefore still need Linx Legal’s help in getting out of timeshares.

Fair Costs

Linx Legal is dedicated to helping clients alleviate timeshare debt. The company is not a law firm, yet does use a select few attorneys when necessary. Due to the company’s knowledge and experience, attorneys are mostly not needed; but if it does become essential for legal assistance, Linx Legal will pay the attorney’s fees. The goal at Linx Legal is to help clients save money, so services are provided with this in mind. 

Wide Coverage

Linx Legal covers the entire United States and has three physical offices in Charlotte, North Carolina, Myrtle Beach, Florida, and Scottsdale, Arizona. The company offers at-home consultations and you can visit the offices at the stated nationwide locations. Online assessments are available as well for prospective clients.

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• Lack of Customer Reviews
• Picks and Chooses Clients
• No Live Chat

Lack of Customer Reviews

Linx Legal has few reviews over numerous sites, and the feedback is a mix of negative and positive. Linx Legal started in 2009, but it wasn’t until 2017 that the company received its rating from the BBB. Normally, customer-facing businesses receive ratings and recognition sooner.

Picks and Chooses Clients

Linx Legal does not accept every request for service. The company provides an assessment to evaluate a claim and then proceeds if there's a consensus that it is a viable option. Only choosing clients the company knows it's able to help may be interpreted as unfair.  An experienced organization should be able to take any case and try to solve it. 

No Live Chat

Linx Legal's website does not give the option of a live chat with a representative. This is not as convenient as many other competitors' websites. There is an option to call or email to reach representatives, but many prospective customers may prefer the online chat option and this is a gap area for the company.