Linx Legal Inc.
5.0
9.4
Overall Score
Author: Kaitlyn Short
With over 16 years in business, Linx Legal is the highest-rated Timeshare Cancelation company. In addition to helping clients terminate timeshare contracts, Linx Legal has also successfully negotiated refunds for many of its clients. The company has an A+ rating with the Better Business Bureau (BBB). In addition to canceling timeshares, Linx Legal’s aim is to educate consumers about the possible pitfalls of a timeshare purchase.
Video Customer Reviews
Amanda Guhabiswas
The Good
- Customer Education
- Fair Costs
- Wide Coverage
- 24/7 Customer Support
Customer Education
When asked by a customer whether or not buying a timeshare is a worthwhile investment, Linx Legal’s answer is almost always no. This may seem counterintuitive to its business model since it is in the timeshare industry, but a large part of its job is to educate consumers. The sad truth is that people still continue to purchase timeshares without full consideration of the risks, opportunities, costs, and usefulness of the contract, and therefore still need Linx Legal’s help in getting out of timeshares.
Fair Costs
Linx Legal has successfully helped thousands of clients get relief from millions of dollars in timeshare obligations. The company is not a law firm, yet does use a select few attorneys when necessary. Due to the company’s knowledge and experience, attorneys are mostly not needed. Linx Legal is dedicated to helping clients alleviate timeshare burdens.
Wide Coverage
Linx Legal covers the entire United States and has six physical offices in Charlotte, North Carolina, Myrtle Beach, South Carolina, Florida, Orlando, Florida, and Fort Lauderdale, Florida. The company offers at-home consultations and you can visit the offices at the stated nationwide locations. Online assessments are available as well for prospective clients.
24/7 Customer Support
Linx Legal offers 24/7 customer support, so you can call them at any time and speak with a real person. If the specific team member you are looking for is unavailable, they will make sure they contact you as soon as possible.
White Glove Service with Money-Back Guarantee
Linx Legal provides a white glove client experience backed by their true money-back guarantee. Once Linx Legal accepts your case, you'll be assigned a dedicated case manager who will guide you from start to finish.
The Bad
- Very Selective with Client Eligibility
- No Live Chat
Very Selective with Client Eligibility
Linx Legal is very selective when it comes to who they bring on as a client. Not every interested prospect will be elligble. The company provides an assessment to evaluate a claim and then proceeds if there's a consensus that it is a viable option. Only choosing clients the company knows it's able to help may be interpreted as unfair. An experienced organization should be able to take any case and try to solve it.
No Live Chat
Linx Legal's website does not give the option of a live chat with a representative. This is not as convenient as many other competitors' websites. There is an option to call or email to reach representatives, but many prospective customers may prefer the online chat option and this is a gap area for the company.
The Bottom Line
Generally, Linx Legal is a well-established company that has been in the market for over 16 years. The firm has had success in assisting customers and has highly qualified employees. This is not a legal firm, so the brand name is a bit misleading. The company’s educational information available on the website and free initial assessments offer good value to customers looking to close the gap in understanding the timeshare market generally.
What people are saying on Google
jonathan villalba
1 week ago
Marco Gonzalez
2 weeks ago
Missy Duncan
1 month ago
Emily Ortiz
1 month ago
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