Name: Optima Tax Relief
Rating: 4.2

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Verified Customer

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Dan Thompson

Very pleased with Optima thus far . I hope what remains of my case is as Positive as what's been accomplished already

9 months ago

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We’re happy to hear that we were able to assist you.

Jul. 6th, 2023

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Verified Customer

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George

I think you guys are very professional and I like the way things are going. Thank you very much.

11 months ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that our team of tax professionals has been able to provide you with the assistance that you require!

May. 18th, 2023

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alfred lombardo Norristown, PA

I haven’t had my final call from the tax professional yet but so far they have been fantastic. They keep me advised on every aspect of the process.

6 months ago

Reply from Optima Tax Relief

Thank you for the compliment! We do our best to make our client's experience as easy and seamless as possible.

Oct. 18th, 2023

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Christopher Covington, GA

How quickly they went to work on my case-feels like they do care no rushed phone calls - they responded to my phone calls - emails timely manner

6 months ago

Reply from Optima Tax Relief

We are happy to have been able to assist you!

Oct. 13th, 2023

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Dorothy Bowker Houston, TX

Overall Optima has helped to get the Tax returns in order. Was a little behind due to the IRS being on their "Recovery Mode" after the COVID.

8 months ago

Reply from Optima Tax Relief

Dealing with the IRS can be a headache! We are overjoyed to hear we were able to resolve your tax burden.

Aug. 2nd, 2023

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Shari FL

I have been asked repeatedly for a review but I am at the start of the process and nothing has happened yet except for me filling out forms. I give two stars for taking up my time before I can give an honest review of the process.

8 months ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Aug. 2nd, 2023

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Tonya Garner Raleigh, NC

Hard work fighting my case great customer service don't talk down to you good experience recommending to my coworkers

1 year ago

Reply from Optima Tax Relief

Dealing with the IRS can be a headache! We are overjoyed to hear we were able to resolve your tax burden.

Nov. 3rd, 2022

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Verified Customer

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Dwayne Theabolt Springfield, OR

Excellent representation.Excellant results for me.Worked with me on being able to pay fees..Thankyou!

1 year ago

Reply from Optima Tax Relief

Falling behind on taxes can happen to anyone! We are so happy that you chose Optima to resolve your tax situation. We appreciate you sharing your experience.

Oct. 27th, 2022

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Milbin Harry Jacksonville, FL

Because everyone in the team trying to help you the best way they can. And the customer service is excellent

1 year ago

Reply from Optima Tax Relief

We're happy to hear that our team was able to answer all of your questions. We'll pass along your kind words to our staff.

Oct. 27th, 2022

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Janice Jones Saint Petersburg, FL

I was looking for help not to be charged as a payment or paycheck I am owed money back from IRS so I have never seen nothing like it you will contact me on my payment but for this help I have some documents over and over again I'm not sending any more documents

1 year ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Oct. 20th, 2022

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Verified Customer

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Deborah Willson -Hanny Ruckersville, VA

They walked me through each step and now I am on my way to settling my back taxes at a pace that I can afford.

1 year ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Oct. 13th, 2022

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Verified Customer

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Carolyn Orr Apopka, FL

They always answer your questions and if you don't understand how to fill out paperwork they will help you.

1 year ago

Reply from Optima Tax Relief

What a compliment! Thank you for your kind words and we're happy to hear that our team was able to get you a positive outcome with the IRS.

Oct. 9th, 2022

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Verified Customer

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Mary Ellis Clinton, SC

They get on top of your owed taxes and they keep you informed with everything that is going on with your bill

1 year ago

Reply from Optima Tax Relief

Dealing with the IRS can be a headache! We are overjoyed to hear we were able to resolve your tax burden.

Oct. 9th, 2022

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Michael Roberts Bakersfield, CA

the portal says they are waiting on two thing from me, I haved called a few times to try to find out what it is they need because I dont understand the verbage in the request

1 year ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.

Oct. 9th, 2022

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Arnetta Artis Greensboro, NC

It's been a long experience still waiting to see my fate. Most of the people where knowledgeable and professional. Mr. V. Marvelous

1 year ago

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Oct. 9th, 2022

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Verified Customer

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Mario Homewood, IL

The willingness to help, honesty with what they say they are going to do and how their process worked for my situation

1 year ago

Reply from Optima Tax Relief

We are completely dedicated to assisting taxpayers resolve their tax problems! Thank you for the compliment.

Sep. 29th, 2022

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Nathaniel Brown Chesapeake, VA

Their service is outstanding until you get towards the end of the process and it seems like you just waiting with no feedback of what happening.

1 year ago

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Sep. 29th, 2022

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Carol-Anne Thornton Jackson Tucson, AZ

We are still working on my issue so it would be premature to give a 5. Everything is explained in detail. Great communication. Great response time

1 year ago

Reply from Optima Tax Relief

Thank you for your positive review. Our team of tax professionals is here to assist you and answer any of your tax questions!

Sep. 22nd, 2022

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Felicia A King Grand Ledge, MI

To make a long story short, everything they committed to doing, they did not. Very hard to get in touch, false promises, never speaking to the one person, staff turnover. I would NEVER recommend anyone to them or I really don't want to hear their name again.

1 year ago

Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

Sep. 22nd, 2022

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Antoinette Martin Cambria Heights, NY

Optima Tax Relief immediately began working on my tax issues. I have not received any more notices from IRS.

1 year ago

Reply from Optima Tax Relief

We are overjoyed to hear that we were able to resolve your tax problem with the IRS!

Apr. 28th, 2022

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Verified Customer

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Brian Tuck Springfield, VA

Although my tax situation is still being worked. Our communication so far has been positive and friendly.

2 years ago

Reply from Optima Tax Relief

We want to thank you for choosing Optima to help you resolve your tax burden!

Apr. 21st, 2022

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Verified Customer

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Aubrey Matthews Vacaville, CA

They were very friendly, knowledgeable, professional and very understanding regarding my various state of emotions.

2 years ago

Reply from Optima Tax Relief

Dealing with the IRS can be a headache! We are overjoyed to hear we were able to resolve your tax burden.

Mar. 22nd, 2022

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Darnetta Malloy Fort Bragg, NC

Appears to care about you and doing these best to assist in anyway possible. Constantly stay in touch with client

2 years ago

Reply from Optima Tax Relief

Fantastic to hear! We are happy to hear that you’ve had such a positive experience with our servicing team.

Mar. 16th, 2022

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Darlene Sanders Cleveland, OH

I received my full tax refund for 2021 when I thought I wouldn't get anything back. What a great surprise!

2 years ago

Reply from Optima Tax Relief

Fantastic! We are overjoyed to hear that we were not only able to resolve your tax debt but also get you a refund with the IRS!

Mar. 10th, 2022

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Paula Charles Lafayette, LA

I don't know what I've paid them to do, because all they did was file my back taxes that I hadn't file for. No reduced payment on my amount due to the IRS.

2 years ago

Reply from Optima Tax Relief

We appreciate your feedback. Our team of tax professionals' goal is to ensure you are compliant and out of collections with the IRS.

Mar. 10th, 2022

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Eugene R. Shelton Jr. Richmond, VA

answered every question in a timely manner, presented information on the portal in as a easy to comprehended manner.

2 years ago

Reply from Optima Tax Relief

Thank you for the compliment! We do our best to make our client's experience as easy and seamless as possible.

Mar. 10th, 2022

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Verified Customer

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Tammy Robinson Lithonia, GA

They too care of my tax issue which wouldn't allow all of my assets to be garnished. They really to the worrying away.

2 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that we were able to stop the IRS from garnishing you. We wish you well moving forward!

Mar. 10th, 2022

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Mary Surprise, AZ

From the very first contact I made and everyone else since then, they've been very friendly, helpful, patient.

2 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "friendly, helpful, and patient." We make it our mission to get people out of collections and compliant with the IRS!

Feb. 16th, 2022

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James Davis Olive Branch, MS

Optima keeps me informed of the status of my filings with the IRS with a quarterly update during the year.

2 years ago

Reply from Optima Tax Relief

We appreciate your kind words. Our company’s passion is to resolve as much tax debt with the IRS as possible!

Feb. 1st, 2022

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Christopher Smith McCormick, SC

Customer Service is the absolute best! The team is always ready to answer any questions regarding your tax issues.

2 years ago

Reply from Optima Tax Relief

Phenomenal! We love hearing our team has been able to answer all your tax-related questions.

Dec. 21st, 2021

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Janice Portland, OR

The representatives have taken time to slow the pace and explain all details slowly and answer our question thoroughly

2 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that you had such a great experience with our team. Thank you for sharing and we wish you well moving forward!

Dec. 7th, 2021

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Verified Customer

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Randy Morefield Bremen, AL

Very Knowledgeable and respects your time, I am a first time user so I could answer better on the end.

2 years ago

Reply from Optima Tax Relief

We're happy to hear that your experience with our team has been positive!

Dec. 7th, 2021

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Nadine Dalphonse Phoenix, AZ

I still have unanswered questions about a letter I received over a month ago that I forwarded to Optima. I still owe the IRS the same amount, nothing was reduced.

2 years ago

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We encourage you to reach out to our team so we can address any further questions or concerns that you may have.

Nov. 8th, 2021

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Verla Loomis Randall Piru, CA

I haven't heard from your company in about three weeks. The next step was talking to the IRS. I still don't have my California returns so I can start talking to them.

2 years ago

Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

Nov. 1st, 2021

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Carla Anaya Albuquerque, NM

I wish that there was more communication on the status of my situation via email. I am assuming my taxes were filed however I have not heard either way.

2 years ago

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Nov. 1st, 2021

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CLINTON ROBINSON II Los Angeles, CA

They are the best, I tried another company and that company did not come close to the service I get from Optima!!!!

2 years ago

Reply from Optima Tax Relief

Amazing to hear! Our team has a passion for resolving tax debt and we are happy to hear that we were able to help you out.

Nov. 1st, 2021

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Moses Hendricks Los Angeles, CA

Had a serious tax issue called Optima they got right on it and got back to me with answers with in days

2 years ago

Reply from Optima Tax Relief

We are so glad to hear that our team of tax professionals was able to answer all your questions and resolve your tax debt! We wish you well.

Oct. 12th, 2021

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carlos j goodwin Columbia, SC

The person that was helping me prepare my taxes went on maternity leave over a month ago and no one has replaced her. She was able to finish my 2020 tax information, however I need help preparing 2017 - 2019 taxes.

2 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Oct. 6th, 2021

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kelvin humphrey Norcross, GA

They got everything done in good time and they did all the work for me I’m so glad I went to optima tax

2 years ago

Reply from Optima Tax Relief

We truly appreciate your kind words. We are so happy to hear we were able to resolve your tax debt with the IRS.

Oct. 6th, 2021

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Vickie Williams Conway, AR

They really helped me and was very helpful and explained everything to me so that I understood everything

2 years ago

Reply from Optima Tax Relief

Thank you for the kind words. We're glad we were able to help and wish you the best in the future!

Sep. 21st, 2021

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Felicia Ann Holman Auburn, WA

Professional, knowledgeable & prompt still waiting final process. I believe all will a great ending.

2 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "professional, knowledgeable, and prompt."

Sep. 7th, 2021

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Jon Bettendorf, IA

They have been great to work with. I would rate them higher possibly once I receive the final outcome on my case once it is finalized.

2 years ago

Reply from Optima Tax Relief

Our team of trained tax professionals is here to assist you when it comes to taxes and owing the IRS. Thank you for sharing your positive experience with us!

Sep. 7th, 2021

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Shawna Hayes Hillsboro, OH

Every time I sent a document I had to call them weeks later to see what is up. We finally got finalized and now I am lost. Try to call and get no response

2 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Sep. 8th, 2021

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Constance A Ammon Nevada City, CA

They have been very clear when explaining their services and what to expect will happen on my behalf.

2 years ago

Reply from Optima Tax Relief

We appreciate your positive review! We pride ourselves on providing the best customer service to all our clients.

Aug. 25th, 2021

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Robert truszkowski Beachwood, NJ

They actually work with me without having a a computer to give a very personalized service to appreciate it

2 years ago

Reply from Optima Tax Relief

Glad to hear you’ve had a positive experience with our team so far. We make every effort to accommodate each of our clients to ensure that they are getting the best customer service!

Aug. 25th, 2021

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Wayne M Miller Bethany Beach, DE

Attentive and amazingly helpful - the team is fantastic and gives me confidence that my issues will be resolved.

2 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that our team of tax professionals has been able to provide you the assistance that you require!

Aug. 25th, 2021

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Christine Elizabeth City, NC

Dedication to resolving your problem, and reaching out to you to make sure your necessary documents are done.

2 years ago

Reply from Optima Tax Relief

Thank you so much Christine, we're excited to hear it. We will continue to be available for you!

Jul. 21st, 2021

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Theodore Myers Delaware, OH

Very good tax protection policy. They clearly explain their activity and your status in the process.

2 years ago

Reply from Optima Tax Relief

We're glad you appreciate it, Mr. Myers!

Jun. 22nd, 2021

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Terri Rogers San Antonio, TX

They were very prompt and on top of things quickly responded to any questions i had and always available

2 years ago

Reply from Optima Tax Relief

Thank you Ms. Rogers! Our team is proactive and responsive.

Jun. 10th, 2021

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Michael S Polusky Goodyear, AZ

Everything has been finished as planned. We have one more step. It was a great experience working with all of them

2 years ago

Reply from Optima Tax Relief

Thank you Mr. Polusky, we're glad to hear that.

Jun. 10th, 2021