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E-File

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5.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 24th, 2024

E-File.com was founded in 2013 and provides affordable tax software that is reportedly up to 50 percent less expensive than some other online preparers. E-File.com provides software to help individuals electronically file both federal and state taxes in a quick and easy way. The company offer three different options for tax filing, including a free service. E-File.com does not sell any of its customer information to third parties, as opposed to many other software providers; its goal is to provide an affordable product without sacrificing a customer's privacy. 

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The Good

  • Plan Options
  • File Quickly
  • Qualified Tax Support
  • Guarantees and Audit Protection

Plan Options

E-File offers three different plans to help with tax filing. The first is a free plan, which includes features to file single or jointly and covers federal taxes. The second plan that E-File offers is the Deluxe Plus E-File, which costs $24.99. This option allows customers to file with dependents and includes mortgage interest and retirement income. The last plan is the Premium Plus E-File, which costs $45.99. Although this option is the most expensive, it includes the most features, such as support for all deductions and coverage for all personal and business income. With each of these plans, customers can also file their state taxes for an additional $25.

File Quickly

Filing taxes can be painful and miserable, E-File's software makes the process quick and easy. In fact, many of the company's customers use the online tax software to file their taxes in less than 15 minutes.

Qualified Tax Support

Filing taxes can be confusing, but E-File online support, which is available to all users, can help answer questions within minutes so that customers don't have to spend hours on the phone with the IRS. Customer support can be accessed by following these steps:

  1. Login to your account at https://www.e-file.com/login.php
  2. Once logged in, click the "Help" button in the top right corner of the page
  3. Enter a brief question and click the "Search" button to view a list of articles pertaining to your question
  4. If an answer cannot be found in one of the help articles, click the "Click here" link at the bottom of the help window to issue a support ticket
  5. Enter your message and click the "Submit" button to send it and open up a ticket

Guarantees and Audit Protection

E-File provides a 100 percent accurate calculation guarantee with every purchase. It also provides a maximum refund and lowest price guarantee. Further, E-File provides audit protection, but it is part of the Protection Plus package and therefore costs extra to acquire.

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The Bad

  • Limited Customer Support

Limited Customer Support

The qualified online tax support is a bonus, but the lack of additional customer support is one negative for E-File. It is always helpful when companies offer multiple customer support options to ensure that customers receive the maximum refund and follow up on their taxes. With E-File, customer service is not available via phone, live chat, or social media.

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The Bottom Line

There are many things that E-File does well, including it's multiple plan options and free service for tax filing. The company also has an easy-to-use software that makes the filing process quick and simple. 

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Star Rating

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4.2

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135 Reviews

Review Breakdown

5 grade

67%

4 grade

14%

3 grade

4%

2 grade

3%

1 grade

12%

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Carla Hastings, MN

I have used this site previously and this year I had a issue using the discount code. It would not let me apply it to my total so I ended up paying full price. I contacted customer service and they were excellent and refunded me the amount of my discount right away. They were friendly and professional. The site itself is very user friendly to use.

5 years ago

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Andrew Norsworthy

I am 57 years old and having obviously been doing my taxes a long time. Often when asked to do a survey I don't do it unless the service was excellent and in an era where customer service has deteriorated badly in this country , that seldom happens. I really , truly and honestly can say that this year was the easiest and most pleasant experience I ever had doing my taxes.

6 years ago

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Johanne

Love this company and service! Filing was super easy, and last year my money was promptly credited to my bank account from the IRS This year, I neglected to use a discount coupon offered to repeat customers. I emailed E-file, but frankly did not really expect a response. Not only did they respond very quickly, but credited my account right away. Wow in this day and age.!

6 years ago

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lacey jo Ocala, FL

Efile makes it easy to file your taxes especially once your information is in the system. I like how things are autofilled from the previous year filed. It makes filing a breeze and not so complicated. The protection plans are worth the little money spent.

1 year ago

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Dyrisha R McKnight Salem, AL

I think that E-FILING is much faster than faxing . My experience with e-filing is that I thought it was very difficult at first ; now its comprehendable, and it's really neat how the website application is set up for future client's.

3 years ago

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Eddie Rios Ogden, UT

E-File is an awesome service that cuts fees to almost none. They offer low cost tax filing and they are quick to post taxes to tax authorities for timely filing. Their online portal is easy to use and helpful in tax options. I appreciate the low-cost aspect of using E-file.

4 years ago

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Review Source

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Kenneth Brooks Newburgh, IN

I like the fact that using E-file is very easy to use, as long as you have your banking information readily available and it is inexpensive if you are getting a large refund. The one thing I dislike is, you pay the same amount if you owe money or getting a refund, whenever i owe money, i do the paper copy of my taxes. Additionally, my children use the software and if they are getting less than $100 back, it is not worth to them either and they go the paper route of getting their refund.

3 years ago

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Michele Denko Lakewood, OH

I wanted to rate the website after my taxes were filed but I accidentally hit one star, so I just wanted to reiterate the five stars that states I am very happy with how the filing went.

6 years ago

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Deana Wagner Donnelly, ID

I have used the 2 other online tax preparers, this year their software was not up to date. I turned to e-file, it was the easiest and quickest program I have used to date. Painless!

6 years ago

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Amanda Wilson Charlotte, NC

File is one of the best texts service companies that you can to know that it's going to get your taxes e-filed in at a timely manner without delay They are super

1 year ago

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Dan Woodland Park, CO

E file was quick and easy to use. And I never had an issue with filling out and sending my tax returns. They were simple, self explanatory, fast and accurate.

2 years ago

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Mabel Oshkosh, WI

I do not have a financial background, and E-File is easy to use, thorough and accurate. I have used this program for three years, and the price is affordable.

6 years ago

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Barb

I had to file a 1099 although I don't earn enough to pay to any federal tax. This state says I must. Other tax company's charge twice as much if you don't get a W2.

6 years ago

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Ernest P El Paso, TX

Everything is easy to use. It only takes a few quick google searches to understand how to fill it in, but it's pretty simple to use for the most part.

6 years ago

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Review Source

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Joe Leahy Marshfield, MA

My wife and I have used E file for the last 3 years.I feel UT is a safe convenient way to file your taxes from home and maintain privacy and save your info for following years..We highly recommend it.

3 years ago

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Shannon Cummings

Easy-to-use. Literally took me 15 minutes to do my taxes. Highly recommend to use this company. I've referred all my friends and family.

1 year ago

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Jose Cabrera San Diego, CA

Fast and easy to file my taxes on my own and received refund and state in 10 days ...and a good amount too....I recommend

2 years ago

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beverly84 ,

this is a very very quick and easy tax soft, tis really the first I am able to use regularly without having issues with navigating or such!

3 years ago

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Clay

Easy step by step instructions, and keeping track of the process let's you know exactly what is happening with the return

6 years ago

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Dennis in MN

I started using e-file when TurboTax crashed & don't plan to go back. I'm satisfied with the software and the expediency of your product.

6 years ago

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DeeJae Ethridge, TN

E-file was very easy to use. E-file was less expensive to use than other tax filing programs. It was easy to save and continue at a later time.

6 years ago

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Cynthia Ferris

e-file has made completing my tax returns so easy. The software is incredibly user-friendly and the price is better than any other service.

6 years ago

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Tammy Owego, NY

The forms were very easy to fill out and simple to understand. The info was saved from fed tax form and transferred over to the state forms

6 years ago

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Joseph Tempe, AZ

What a simple and great way to file your taxes, I used E-File and the results were great, easier than expected

1 year ago

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seanth57 Columbus, GA

My experiences with this company has been outstanding, the software is easy to use, with very simple instructions.

3 years ago

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James Sabeti

Everything was excellent, couldn't ask for a better platform, keep up the good work and thanks again.

6 years ago

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JT Clearfield, UT

Fast and convenient, they sent me emails keeping me up to date, when both the state and federal were accepted

6 years ago

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Jenni Traverse City, MI

Makes everything uncomplicated, with the questions asked; and save the information to carryover each year

6 years ago

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Scott Seattle, WA

The process was very simply, very fast, and free. Although referring another person was a little confusing

6 years ago

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Jim Indianapolis, IN

They sreamline the process by, having me ready with all necessary paperwork and info I need before starting. .

6 years ago

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Robert Lino

This was so easy to use. I got my taxes done in under 90 minutes.

9 months ago

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Brandi King Hudson, FL

I really liked the fact that it was so easy to file and very quick to receive refund

1 year ago

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H Moore Lehi, UT

We've used E-file several times to submit our taxes & the customer service has been great!

6 years ago

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Jim Entwistle

Product was easy to use and used a step by step approach to gathering tax information

6 years ago

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Chris in Daytona

Ease of use and when I had a question, I was amazed at how quickly I got a responce to my query.

6 years ago

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Gary Swanzy

Quick, easy, and if the IRS hadn't audited me I would have gotten my refund back quickly.

6 years ago

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GrannyBrown

Form is very user friendly and never leaves you wondering what to do next. It's the best.

6 years ago

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Crystal McDonald

I am Very grateful for all the helpful work yall done very well thank yall very much

6 years ago

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Janice B. Hill

Their ok, just have to pay a little something for the federal and state, to file it.

6 years ago

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daron shaw Kiln, MS

because it was fast and easy. i used it last year so i used y'all again this year.

6 years ago

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DALKIS MARTINEZ Kannapolis, NC

Easy to understand website I love the way the website walks you through everything

6 years ago

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Maryland Oldtown, MD

It was very easy. If I had a question or concern the website was very informative

6 years ago

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Steven Erickson Boise, ID

User friendly. Very easy to navigate. All inclusive. Most complete, and highest refunds.

6 years ago

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Tommy McCarlie Chicago, IL

Just the essentials for what your need to file taxes online -- no fluff, much preferred to TurboTax or other services.

4 years ago

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Milagros Rivera Fredericksburg, VA

User friendly site for you to file for your taxes. Very secure site.

1 year ago

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Erin

It was very easy to use and walked me through every step with regular language!

6 years ago

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Carol R

Easy to use and fast. Took me less then an hour to complete federal and state.

6 years ago

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CMW

Very easy to use and prompts you ensure you've done everything accurately.

6 years ago

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Horace Howington

It was easy and they handled everything including my school tax

6 years ago

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Judy

Very easy to use and file. Quick confirmation and tax refund.

6 years ago