Name: E-File
Rating: 4.2

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Scott Seattle, WA

The process was very simply, very fast, and free. Although referring another person was a little confusing

8 years ago

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Jim Indianapolis, IN

They sreamline the process by, having me ready with all necessary paperwork and info I need before starting. .

8 years ago

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Amber Saratoga Springs, UT

I liked using e-file to prepare my taxes. I thought the cost for the service was competitive and I appreciated being able to find answers to many of my tax questions.

7 years ago

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wanda Saint George, UT

only had a coupon and decided why not, i would try this out since i had a coupon and it was so cheap. i guess what i sent to the state was not correct because i had to corrfect it. and with federal i had to correct it as well. they wanted me to pay for some extension fee. i didn't see a phone number of who to contact to ask questions. i would not recommend E-File because i had errors and ended up fixing the errors on my own.

7 years ago

Reply from E-File

Hello Wanda,

I am sorry that you had to correct your tax returns and retransmit them. Unfortunately, when information is entered by a taxpayer that does not match what the IRS or the taxpayer's state is expecting it can result in a filing being rejected. Typically, when this happens you just need to correct the filing and re-transmit it. This is completely free of charge as long as you are using the same account. While we are not allowed to correct the return on a taxpayer's behalf, we are certainly happy to assist all taxpayers in correcting their return and retransmitting it. The best way to receive assistance on your return is to log into your account and click the "Help" link located on the top right side of each page.

Sincerely,

E-file Customer Care

Aug. 31st, 2018

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Brandi King Hudson, FL

I really liked the fact that it was so easy to file and very quick to receive refund

2 years ago

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H Moore Lehi, UT

We've used E-file several times to submit our taxes & the customer service has been great!

7 years ago

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Jim Entwistle

Product was easy to use and used a step by step approach to gathering tax information

7 years ago

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JERRY W. MYLES

I HAD TO ENTER THE INFORMATION MORE THAT ONE TIME. SCREEN KEPT GOING ON AND OFF AND I HAD TO REPEAT SEVERAL TIMES. THANKS

7 years ago

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Lisa

Wish you could import automatically W2 employer's info, i.e. name, address, $ values, etc. (umless I did it wrong!)q

7 years ago

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Sandra Bearchum

I don't think I got the all the return I should have gotten. You didn't ask if I was 65 or older, etc. I don't know if you even knew I was. I won't be using your service again.

7 years ago

Reply from E-File

Hello Sandra,

I am sorry for the confusion with this. We get your age from your birthdate which is one of the first questions that users answer. The idea is to make the process as simple as possible and not ask questions that may be redundant.

If you have any other questions about the software please do not hesitate to ask.

Sincerely,

Customer Care

Apr. 23rd, 2018

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Chris in Daytona

Ease of use and when I had a question, I was amazed at how quickly I got a responce to my query.

7 years ago

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Gary Swanzy

Quick, easy, and if the IRS hadn't audited me I would have gotten my refund back quickly.

7 years ago

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GrannyBrown

Form is very user friendly and never leaves you wondering what to do next. It's the best.

7 years ago

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alaa

simple to use step by step , price is reasonable , helping to find all deduction that offered to get the best refund

7 years ago

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Taxas

Because of how they do their job, they say the approx amount and that is the amount I'm being returned.

7 years ago

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Crystal McDonald

I am Very grateful for all the helpful work yall done very well thank yall very much

7 years ago

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Karen Colon Newark, DE

It seems that once you turn 60 you no longer can get a free tax return done online. I printed it and mailed it in.

8 years ago

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Janice B. Hill

Their ok, just have to pay a little something for the federal and state, to file it.

8 years ago

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daron shaw Kiln, MS

because it was fast and easy. i used it last year so i used y'all again this year.

8 years ago

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DALKIS MARTINEZ Kannapolis, NC

Easy to understand website I love the way the website walks you through everything

8 years ago

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Maryland Oldtown, MD

It was very easy. If I had a question or concern the website was very informative

8 years ago

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Steven Erickson Boise, ID

User friendly. Very easy to navigate. All inclusive. Most complete, and highest refunds.

8 years ago

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Tommy McCarlie Chicago, IL

Just the essentials for what your need to file taxes online -- no fluff, much preferred to TurboTax or other services.

5 years ago

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Robert Lino

This was so easy to use. I got my taxes done in under 90 minutes.

1 year ago

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Milagros Rivera Fredericksburg, VA

User friendly site for you to file for your taxes. Very secure site.

3 years ago

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Steve Stark New York, NY

The service is OK , but the quality is good. They are not cheap but not crazy expensive.

7 years ago

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Carol R

Easy to use and fast. Took me less then an hour to complete federal and state.

7 years ago

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Erin

It was very easy to use and walked me through every step with regular language!

7 years ago

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CMW

Very easy to use and prompts you ensure you've done everything accurately.

7 years ago

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Horace Howington

It was easy and they handled everything including my school tax

7 years ago

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Judy

Very easy to use and file. Quick confirmation and tax refund.

7 years ago

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Clint

I liked e-file because it was easy to use and very intuitive.

7 years ago

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Helene LP

Easy to use, very easy to understand, clear interface, very quick with paiement

7 years ago

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Heather Sigler

Very easy to use, very affordable. I received my refund very quickly

8 years ago

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Carol Claybaker North Port, FL

tedious typing W-2 forms. Can't do it by hand so have little choice for free. Am not about to pay to pay.

8 years ago

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Monica Wilson Pekin, IL

Filing my taxes was so easy. E-File walked me through step by step!

8 years ago

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Tracy Hadrich Attica, MI

Easy to use, just have to fill in blanks or adjust from the previous year.

8 years ago

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Vickie Hickey Vernon, TX

It was easy to complete. It was explained, so I could understand.

8 years ago

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M.Hill Houston, TX

Quick and Easy very informative keeps you updated on your return

8 years ago

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Pearl Gwynn Oak, MD

The ease and understanding of going thru the process of filing.

8 years ago

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EDEN Huntington Beach, CA

the site is very easy to understand and gives many options to file taxes

8 years ago

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Dave Hall Florence, KY

Two years running filing and refunds have worked as advertised.

8 years ago

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James Kansas City, MO

Very easy to use, and navigate through. Also, very convenient.

8 years ago

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emblair Herriman, UT

Simple instructions helping to make a difficult task just that much easier. Thank you!

4 years ago

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Ashley Johnson Las Vegas, NV

Fast and easy service at an affordable rate. Makes filing taxes online so simple!

5 years ago

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Nancy Paugh Long Beach, MS

Very easy to use. Fill in the blank and the calculator puts in the info where it belongs.

5 years ago

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Carolyn Renfro Texarkana, AR

Was very self explanatory when doing my taxes for 2019. Made it simple and easy.

5 years ago

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Sherri Love Chandler, AZ

E-file is quick, fast, and easy. No better way to go to have your money deposited quickly.

5 years ago

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Grant American Fork, UT

E-File is by far the fastest and easiest way of filing your taxes online. I would highly recommend!

7 years ago

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Louise McCuen TX

Very helpful for anyone looking to file.

2 years ago