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E-File

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5.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 24th, 2024

E-File.com was founded in 2013 and provides affordable tax software that is reportedly up to 50 percent less expensive than some other online preparers. E-File.com provides software to help individuals electronically file both federal and state taxes in a quick and easy way. The company offer three different options for tax filing, including a free service. E-File.com does not sell any of its customer information to third parties, as opposed to many other software providers; its goal is to provide an affordable product without sacrificing a customer's privacy. 

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The Good

  • Plan Options
  • File Quickly
  • Qualified Tax Support
  • Guarantees and Audit Protection

Plan Options

E-File offers three different plans to help with tax filing. The first is a free plan, which includes features to file single or jointly and covers federal taxes. The second plan that E-File offers is the Deluxe Plus E-File, which costs $24.99. This option allows customers to file with dependents and includes mortgage interest and retirement income. The last plan is the Premium Plus E-File, which costs $45.99. Although this option is the most expensive, it includes the most features, such as support for all deductions and coverage for all personal and business income. With each of these plans, customers can also file their state taxes for an additional $25.

File Quickly

Filing taxes can be painful and miserable, E-File's software makes the process quick and easy. In fact, many of the company's customers use the online tax software to file their taxes in less than 15 minutes.

Qualified Tax Support

Filing taxes can be confusing, but E-File online support, which is available to all users, can help answer questions within minutes so that customers don't have to spend hours on the phone with the IRS. Customer support can be accessed by following these steps:

  1. Login to your account at https://www.e-file.com/login.php
  2. Once logged in, click the "Help" button in the top right corner of the page
  3. Enter a brief question and click the "Search" button to view a list of articles pertaining to your question
  4. If an answer cannot be found in one of the help articles, click the "Click here" link at the bottom of the help window to issue a support ticket
  5. Enter your message and click the "Submit" button to send it and open up a ticket

Guarantees and Audit Protection

E-File provides a 100 percent accurate calculation guarantee with every purchase. It also provides a maximum refund and lowest price guarantee. Further, E-File provides audit protection, but it is part of the Protection Plus package and therefore costs extra to acquire.

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The Bad

  • Limited Customer Support

Limited Customer Support

The qualified online tax support is a bonus, but the lack of additional customer support is one negative for E-File. It is always helpful when companies offer multiple customer support options to ensure that customers receive the maximum refund and follow up on their taxes. With E-File, customer service is not available via phone, live chat, or social media.

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The Bottom Line

There are many things that E-File does well, including it's multiple plan options and free service for tax filing. The company also has an easy-to-use software that makes the filing process quick and simple. 

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Star Rating

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4.2

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135 Reviews

Review Breakdown

5 grade

67%

4 grade

14%

3 grade

4%

2 grade

3%

1 grade

12%

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Alexander Demidionok Englewood, CO

although there is no hot phone line for customer support, we managed to resolve all my issues via e mail correspondence very quickly and efficiently. My suggestion to everyone will be, first try communicate with customer support before you move further.

6 years ago

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Mudd E Jewelry Arlington, TX

E-File was affordable but not very reliable. I didn't get back the money they said I would and when talking to Customer Service, it was impossible. I wouldn't be doing that again.

2 years ago

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Sergi South Pasadena, CA

It is free and works. It has improved significantly in last years. Sometimes is a little bit clumsy and printing the pages or saving them is confusing.

5 years ago

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Muzette Alcocer Bentonville, AR

Very user friendly and walks you thru step by step, leaving you feeling confident that you have completed your taxes correctly!

1 year ago

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JDP

I did not find a way to lower my "owed" taxes enough, and there was no discount for paying child support to which I pay 28% of my income to.

6 years ago

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Amber Saratoga Springs, UT

I liked using e-file to prepare my taxes. I thought the cost for the service was competitive and I appreciated being able to find answers to many of my tax questions.

6 years ago

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Lisa

Wish you could import automatically W2 employer's info, i.e. name, address, $ values, etc. (umless I did it wrong!)q

6 years ago

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alaa

simple to use step by step , price is reasonable , helping to find all deduction that offered to get the best refund

6 years ago

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Taxas

Because of how they do their job, they say the approx amount and that is the amount I'm being returned.

6 years ago

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Karen Colon Newark, DE

It seems that once you turn 60 you no longer can get a free tax return done online. I printed it and mailed it in.

6 years ago

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Steve Stark New York, NY

The service is OK , but the quality is good. They are not cheap but not crazy expensive.

5 years ago

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Yukie

the convenience of the filing.....not having to search for the physical forms.

6 years ago

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George Wilson Adelanto, CA

more hands on, you can leave and come back to where you left off.

6 years ago

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Review Source

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Dave Marlowe American Fork, UT

How do you see while e-file wall sending my taxes in to find a convenient and easy to use

3 years ago

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Tony's Babygirl Staton MO

Easy to use with step by step instructions

2 years ago

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Rob Rast San Diego, CA

Ran into some issues. Customer service helped resolve them.

6 years ago

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Hollandtd

Ease of use with the software and application

6 years ago

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Kelly

Turbo tax is easy to use and well priced.

6 years ago

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Jz Ashland, WI

Always room for improvement. Still waiting on my refund.

6 years ago