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E-File

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5.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 24th, 2024

E-File.com was founded in 2013 and provides affordable tax software that is reportedly up to 50 percent less expensive than some other online preparers. E-File.com provides software to help individuals electronically file both federal and state taxes in a quick and easy way. The company offer three different options for tax filing, including a free service. E-File.com does not sell any of its customer information to third parties, as opposed to many other software providers; its goal is to provide an affordable product without sacrificing a customer's privacy. 

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The Good

  • Plan Options
  • File Quickly
  • Qualified Tax Support
  • Guarantees and Audit Protection

Plan Options

E-File offers three different plans to help with tax filing. The first is a free plan, which includes features to file single or jointly and covers federal taxes. The second plan that E-File offers is the Deluxe Plus E-File, which costs $24.99. This option allows customers to file with dependents and includes mortgage interest and retirement income. The last plan is the Premium Plus E-File, which costs $45.99. Although this option is the most expensive, it includes the most features, such as support for all deductions and coverage for all personal and business income. With each of these plans, customers can also file their state taxes for an additional $25.

File Quickly

Filing taxes can be painful and miserable, E-File's software makes the process quick and easy. In fact, many of the company's customers use the online tax software to file their taxes in less than 15 minutes.

Qualified Tax Support

Filing taxes can be confusing, but E-File online support, which is available to all users, can help answer questions within minutes so that customers don't have to spend hours on the phone with the IRS. Customer support can be accessed by following these steps:

  1. Login to your account at https://www.e-file.com/login.php
  2. Once logged in, click the "Help" button in the top right corner of the page
  3. Enter a brief question and click the "Search" button to view a list of articles pertaining to your question
  4. If an answer cannot be found in one of the help articles, click the "Click here" link at the bottom of the help window to issue a support ticket
  5. Enter your message and click the "Submit" button to send it and open up a ticket

Guarantees and Audit Protection

E-File provides a 100 percent accurate calculation guarantee with every purchase. It also provides a maximum refund and lowest price guarantee. Further, E-File provides audit protection, but it is part of the Protection Plus package and therefore costs extra to acquire.

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The Bad

  • Limited Customer Support

Limited Customer Support

The qualified online tax support is a bonus, but the lack of additional customer support is one negative for E-File. It is always helpful when companies offer multiple customer support options to ensure that customers receive the maximum refund and follow up on their taxes. With E-File, customer service is not available via phone, live chat, or social media.

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The Bottom Line

There are many things that E-File does well, including it's multiple plan options and free service for tax filing. The company also has an easy-to-use software that makes the filing process quick and simple. 

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Star Rating

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4.2

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135 Reviews

Review Breakdown

5 grade

67%

4 grade

14%

3 grade

4%

2 grade

3%

1 grade

12%

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Bradley Bunger Hot Springs Village, AR

I have revised my review, due to them rectifying the situation. They still need a customer service phone line and they did lose my taxes from last year. However, they promptly replied to my emails and after posting a bad review, they did find my 2017 tax info, so I’ll give them a three.

6 years ago

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Brendan Kearney Littleton, MA

E-File made good on my complaint. Refunded my money (their mistake) and then offered to file my taxes for free. I have changed my opinion of them, and, despite the challenges I faced using them, I have to admit that they rose to the occasion, corrected the error, and even saved me the nearly 50 dollar filing fee. Thank you E-File.

6 years ago

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Review Source

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Kevin Adams Silver Spring, MD

This a very user friendly system and very easy to process as in EZ-1040 filing and getting the refund faster. It saved me a lot of time eliminating and locating the address of where to send my tax return year after year. The paperless feature is well worth it and less of a burden in filing hard copies. I can just file it in cloud for easy access as welll

4 years ago

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JERRY W. MYLES

I HAD TO ENTER THE INFORMATION MORE THAT ONE TIME. SCREEN KEPT GOING ON AND OFF AND I HAD TO REPEAT SEVERAL TIMES. THANKS

6 years ago

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Carol Claybaker North Port, FL

tedious typing W-2 forms. Can't do it by hand so have little choice for free. Am not about to pay to pay.

6 years ago

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Shirley Glendale, AZ

Received multiple inaccurate rejection statues for Federal and State returns

6 years ago