E-File

I have used this site previously and this year I had a issue using the discount code. It would not let me apply it to my total so I ended up paying full price. I contacted customer service and they were excellent and refunded me the amount of my discount right away. They were friendly and professional. The site itself is very user friendly to use.

I am 57 years old and having obviously been doing my taxes a long time. Often when asked to do a survey I don't do it unless the service was excellent and in an era where customer service has deteriorated badly in this country , that seldom happens. I really , truly and honestly can say that this year was the easiest and most pleasant experience I ever had doing my taxes.

Love this company and service! Filing was super easy, and last year my money was promptly credited to my bank account from the IRS This year, I neglected to use a discount coupon offered to repeat customers. I emailed E-file, but frankly did not really expect a response. Not only did they respond very quickly, but credited my account right away. Wow in this day and age.!

Efile makes it easy to file your taxes especially once your information is in the system. I like how things are autofilled from the previous year filed. It makes filing a breeze and not so complicated. The protection plans are worth the little money spent.

I think that E-FILING is much faster than faxing . My experience with e-filing is that I thought it was very difficult at first ; now its comprehendable, and it's really neat how the website application is set up for future client's.

E-File is an awesome service that cuts fees to almost none. They offer low cost tax filing and they are quick to post taxes to tax authorities for timely filing. Their online portal is easy to use and helpful in tax options. I appreciate the low-cost aspect of using E-file.

I wanted to rate the website after my taxes were filed but I accidentally hit one star, so I just wanted to reiterate the five stars that states I am very happy with how the filing went.

although there is no hot phone line for customer support, we managed to resolve all my issues via e mail correspondence very quickly and efficiently. My suggestion to everyone will be, first try communicate with customer support before you move further.

I have used the 2 other online tax preparers, this year their software was not up to date. I turned to e-file, it was the easiest and quickest program I have used to date. Painless!

File is one of the best texts service companies that you can to know that it's going to get your taxes e-filed in at a timely manner without delay They are super

E-File was affordable but not very reliable. I didn't get back the money they said I would and when talking to Customer Service, it was impossible. I wouldn't be doing that again.

E file was quick and easy to use. And I never had an issue with filling out and sending my tax returns. They were simple, self explanatory, fast and accurate.

E-file.com is a SCAM. They do not have their customers' best interest in mind. They simply want our money. I thought I had found E-file.com through IRS Free File, but I guess not because E.file.com is nowhere to be found on the IRS website. I probably found E-File.com because they pay for their website to show up in searches. Anyway, I carefully followed all the directions on the website, and I thought everything was fine because my three returns (one federal plus two states) were accepted. Also, I received a direct deposit from the IRS in the amount that I had expected one week later. Nevertheless, I decided that I should try entering my information on another website. I received way different results on FreeTaxUSA than I did on E-file.com, which is illogical. It turns out that E-file.com makes assumptions instead of going through each return line by line as they should. For example, there was no option to note how much income I made in each state, so all my income was included in both state returns, which caused more money than necessary to be owed to each state. The incomplete and incorrect instructions on E-file.com generated several errors on my federal and state returns. Once I realized that I received less and owed more than I should have, I googled what to do and discovered that the only solution was to amend all three returns. When you click on the "amended return" section on E-file.com, you are brought to a page that demands $29.99. You cannot even work on your amended return without paying first. After gathering all this information and realizing that E-file.com is a SCAM, I submitted a support request from my account and demanded a full refund. A week has passed, and no one has gotten back to me, which is not surprising at all. E-file.com states that only deluxe members receive phone support, and I cannot find a customer service number for them anywhere. How convenient for them and frustrating for any of the people who choose them because they need a free tax return. I wanted to amend my returns electronically because of the convenience of doing so, but I refused to give E-file.com any more money. I discovered that I could amend my returns on FreeTaxUSA if I first entered my information exactly as I had on E-file.com. Even though I entered the same information, the values (amount overpaid to the government and amounts owed to the states) were not matching those on E-file.com. Figuring out how E-file.com had computed the values that they did was a guessing game because, again, they assumed information rather than asking for it. To receive the values from E-file.com on FreeTaxUSA, I had to enter incorrect information that I had never specified in the first place. By the way, I thought all the returns would be free on E-file.com, but that was not the case. The federal return was free, but each state return was $29.99. I found a 40% off coupon on Google, so I paid a total of $35.99. Unlike E-file.com, FreeTaxUSA allowed me to file/amend all three returns for free. If you are someone who needs free federal as well as state returns, check out IRS Free File because several websites allow you to file both kinds of returns for free. FreeTaxUSA is much more detailed and modern than E-file.com. With that website, I was able to 1. increase my federal return by nearly $2,000 by claiming a credit that E-file.com had failed to mention and 2. decrease the total amount I owed to both states by nearly $500. On the bright side, I learned to stay far away from E-file.com and found an amazing resource in FreeTaxUSA. TLDR: Stay far away from E-file.com because they incorrectly input your information and cause a much smaller tax return than you deserve. Also, they charge you for state returns. If you are looking for free federal and state returns, check out IRS Free File for websites that offer both. I highly recommend FreeTaxUSA.

This company took my money but never filed my taxes. I have been in touch with them to see why 1) I received an automated email stating my taxes were filed after submitting them on their website and 2) my credit card was charged, yet my account says they were NOT filed now and the government has not received my documents. It's been over a week since I have reached out once realizing their error. They admit that this happened but no one has been in touch with me to say it is resolved or refund my money so that I can pay for someone else to file the paperwork. If you want RELIABLE and a place with QUALITY customer service, DON'T GO HERE. They are not these things.

Assisted my mother in-law with filing her taxes as I do every year. She is not eligible for social security and keeps a part time job just to keep busy and have a small income. So her return was as simple as they come...one W-2 and no dependents. Got to the very end of the online program and was told that she had been automatically upgraded to the deluxe version with no explanation of why. When I inquired, I was told that she was not eligible for the free version because she was over 65. Really E-file? I can understand if her age caused additional forms to be required, but it didn’t. Also, you should state why a client does not qualify for your free service immediately when it becomes known. Otherwise I would not have wasted time continuing on. Deceptive company...stay clear!

I have revised my review, due to them rectifying the situation. They still need a customer service phone line and they did lose my taxes from last year. However, they promptly replied to my emails and after posting a bad review, they did find my 2017 tax info, so I’ll give them a three.

I do not have a financial background, and E-File is easy to use, thorough and accurate. I have used this program for three years, and the price is affordable.

Just terrible!!! I couldn't even end up filing with them even though I filled out the forms because they asked for one piece of information I forgot about/didn't have AFTER payment so that was $65 thrown in the garbage. Also, their customer service is absolute trash. No way to speak to someone on the phone and the people working behind the scenes just copy and paste pre-written messages that don't even address the problem. They refused to give me a refund! They say they charge for the preparation, not to e-file...what exactly did they prepare?! I have to punch in all the numbers and info myself that I enter into their calculator! If I wanted to pay for preparation, I would've just gone to a CPA who would do a much better job. Bottom line: DON'T WASTE YOUR TIME/MONEY (P.S. it isn't really free)

E-File made good on my complaint. Refunded my money (their mistake) and then offered to file my taxes for free. I have changed my opinion of them, and, despite the challenges I faced using them, I have to admit that they rose to the occasion, corrected the error, and even saved me the nearly 50 dollar filing fee. Thank you E-File.

I had to file a 1099 although I don't earn enough to pay to any federal tax. This state says I must. Other tax company's charge twice as much if you don't get a W2.

I filed my taxes for the first time and went through you guys. I owed money but I wasn’t worried about that, the down fall of this company. You guys go through a middle man (Meta Bank) when owing money. All they took was my state taxes and I was fine with that. My refund said it was sent today, but guess what no refund in my account. I had to call several numbers just to be told they don’t know when my refund will be credited to my bank account. Which is a bummer because I have bills to pay and now I can’t do that because I don’t get paid until the 26th. So I’m broke until then. I will not be filing with you guys next year, this is to much of a hassle. You have answers for everything but as soon someone asks how long before it’s in my account no one has a answer. Smh

Wanted to only file my state return. What a difficult process. Limited support. Site wanted me to complete my Federal even though I had already completed with another company. Charged me for both Federal and State and then was unable to efile the State. Requested a refund multiple times and got the "run around". Still waiting as of this review writing. My advise. There are multiple other sites that will do it for free with better support. Keep searching. :(

Everything is easy to use. It only takes a few quick google searches to understand how to fill it in, but it's pretty simple to use for the most part.

Easy-to-use. Literally took me 15 minutes to do my taxes. Highly recommend to use this company. I've referred all my friends and family.

Fast and easy to file my taxes on my own and received refund and state in 10 days ...and a good amount too....I recommend

this is a very very quick and easy tax soft, tis really the first I am able to use regularly without having issues with navigating or such!

I never received the check E-File said they mailed to me. After a month, I asked them to reissue the check. They said no. Then they tried to blame it on COVID19 but still said no. Finally, I got them to issue a reimbursement to my credit card but they only reimbursed less than half. After quite a bit more back and forth, they issued another reimbursement to my credit card. But they still owe some and they say they won’t pay. They also won’t provide a rejoined number to call and refuse to escalate the issue internally. Very frustrating and time-consuming.

It is free and works. It has improved significantly in last years. Sometimes is a little bit clumsy and printing the pages or saving them is confusing.

2019 filing 2018 THEY SAY THAT YOU CAN FILE FOR FREE BUT THEY END UP CHARGING YOU IF YOU ARE BUT NOT IF YOU ARE OVER “65” YEARS OLD. I AM ON LIMITED INCOME AND MAKE LESS THAN 15,000 ON SOCIAL SECURITY. MAKES NO SENSE TO ME. I WOULD NOT I REPEAT NOT RECOMMEND THIS SERVICE TO ANY ONE. I FEEL THAT IT IS A RIP OFF. VERY BAD SITE IS NOT USER FRIENDLY. !!!!!!!!!! ASKED FOR MY ACCOUNTS TO BE DELETED.

Easy step by step instructions, and keeping track of the process let's you know exactly what is happening with the return

I started using e-file when TurboTax crashed & don't plan to go back. I'm satisfied with the software and the expediency of your product.

E-file was very easy to use. E-file was less expensive to use than other tax filing programs. It was easy to save and continue at a later time.

e-file has made completing my tax returns so easy. The software is incredibly user-friendly and the price is better than any other service.

The forms were very easy to fill out and simple to understand. The info was saved from fed tax form and transferred over to the state forms

Wish I could give zero rating. This company changed the address entry on address line 1 and also used it as the employer name. They have not replied to my emails and I cannot amend the W-2's yet as the were submitted to the IRS over a week ago (and 10 days after I submitted) and cannot be amended until after acceptance by the IRS. NEVER USE THIS COMPANY - THEY SCREW UP YOUR FILINGS AND THEN IGNORE YOU, YOU WILL HAVE TO PAY TO FIX THEIR SCREW-UPS.

Do not use this company, they are scam artist out to make a quick buck. I tried to use them to to file my taxes, and after I had paid the filing fee, it prompted my to for additional information, that I didnt have and so I did my on my own and when I requested a refund, they told my that, since I had used their site to calculate my return, that they would deny me request. That is a poor business practice and their management has questionable morals.

This was so easy to use. I got my taxes done in under 90 minutes.

Very difficult to navigate and was difficult to get a live representative. They always wanted to communicate via email or online chat I chose to do business with a different company.

What a simple and great way to file your taxes, I used E-File and the results were great, easier than expected

Very user friendly and walks you thru step by step, leaving you feeling confident that you have completed your taxes correctly!

My experiences with this company has been outstanding, the software is easy to use, with very simple instructions.

Everything was excellent, couldn't ask for a better platform, keep up the good work and thanks again.

I did not find a way to lower my "owed" taxes enough, and there was no discount for paying child support to which I pay 28% of my income to.

Fast and convenient, they sent me emails keeping me up to date, when both the state and federal were accepted

Terrible customer service! Had to call em out on Twitter to get a response. No phone support. They finally did contact me and resolved the issue after several emails back and forth.

Makes everything uncomplicated, with the questions asked; and save the information to carryover each year

The process was very simply, very fast, and free. Although referring another person was a little confusing