Elevation Solar Logo

Elevation Solar Reviews

star star star star_half star_border

7.3

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Daniel Garo Round Rock, TX

We decided to switch to solar and we got the full solar package. We even added on the EV charger. We have yet to receive the EV charger. Every time I call to get it scheduled, I get placed on hold and then told that they are having issues sending me to the right department. Or the rep will tell me that they will call me back, but they never do.

3 years ago

Elevation Solar Logo

Reply from Elevation Solar

Hi Daniel, we apologize for the delay in the EV charger. The team has confirmed it has been ordered and we will have a tech scheduled to install it as soon as it arrives.

Jun. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Julie Scottsdale, AZ

they were extremely knowledgeable, answered all my questions and backed their answers with data from my own home.

3 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thank you for taking the time to leave us an awesome review! Your feedback is important to us so we can continue to provide our customers with a great experience. Please don't hesitate to reach out if we can help you with anything in the future.

Jun. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

DALE MARTIN Las Vegas, NV

Everyone was very professional and they were not pushy. Explained everything out. They answered any questions that I had during the process.

3 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thank you for your review Dale. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please keep us posted on your savings.

Apr. 28th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ed Peterson Youngtown, AZ

Great service!! Fair prices and a great product!! They kept me informed during the entire process!!!

3 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thank you Ed! Please keep us posted on your savings.

Mar. 29th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jose padilla Odessa, TX

Great company the only down side it took awhile to get everything going but after everything was installed great customer service

3 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thank you Jose for your review. We apologize for any inconvenience, during the pandemic, we have experienced slower approval rates for the permits needed. Please keep us posted on your savings.

Mar. 29th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rebecca Ronci Queen Creek, AZ

Great customer service kept me updated 100% of the way! And our sales rep Jason was absolutely amazing!

3 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, Jason is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Mar. 29th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ron Stahlecker Casa Grande, AZ

Sales person made the process smooth. He stood behind what I was told and helped us through the whole process.

3 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thank you Ron, we appreciate your review. Keep us posted on your savings.

Mar. 29th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mark Seymour

They appeared to have done preliminary planning and took the time to explain the system at my request.

4 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thanks, Mark. Glad to hear our team was so helpful.

Mar. 9th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Penny Taylor

I feel that the service was awesome from start to finish they always kept me in contact of what was going on.

4 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thank you, Penny! We appreciate the feedback.

Mar. 9th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jerry

It's the service I wanted. It saves on the energy that is being used because of it coming from solar power.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Hi Jerry, thanks for the review. We are so happy to hear that you're enjoying your solar and saving energy!

Dec. 3rd, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jennifer Mesa, AZ

It was very easy. The guy showed up the night before and dropped it off and the next day they showed up an it took one day. Very quick.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Hi Jennifer, thanks for the review. We are so happy to hear our team took such great care of you!

Nov. 20th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Toby Scottsdale, AZ

I think they do a good job and the equipment is alright. I'm trying to expand my system and can't get a call back from them.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Hi Toby, I reached out to the team to have them send you an estimate for an expansion. Someone should be reaching out shortly.

Nov. 20th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

C Glendale, AZ

It went very smoothly. Took one day. They did a really good job keeping me up to date on everything that was going on.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thanks for the review! Sounds like our guys made everyone happy today! Let us know if you need anything.

Nov. 20th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Robert Wedding

Everything has gone the way it was explained to me. Their work was done quickly and cleanup was very good.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thank you, Robert. Our goal is to make sure we handle every part of your install diligently. We are glad to hear it shows!

May. 2nd, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Janell Stovall

Great company to work with and all is good so far with our solar panel system! Thank you and job well done!

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thanks, Janell, we're glad to hear that you're happy with your system. If you ever have any questions, don't hesitate to reach out.

May. 2nd, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

F

Good design, good price. Met all proposed project completions. Appreciated followup contact as well.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thank you, we truly appreciate the feedback. Enjoy your solar and let us know if you ever need anything!

Apr. 10th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous

I would give them a 5 star on every account except I found the concierge response to our service needs a bit too slow for my likings.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

We're always looking to improve our process, so your feedback is very helpful. We're so happy to hear that you're enjoying your solar!

Apr. 10th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

C

post purchase = no customer service. Quoted a price for 42 panels. Got 37, they didnt lower the price after only 37 would fit. I called..got a song and dance. Not Right. Have Called for Customer Service issues, no answer back. Called my sales guy, he never returns calls...MIA. Very Very Very Disappointed. Panels dont deliver as promised.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Hi, we apologize that you have had such a negative experience. We'd love an opportunity to fix your issues and make this right. Please call our customer service line at 480-492-4232 and ask for Amy. We hope you'll provide us the opportunity to resolve your concerns.

Apr. 10th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

D

Lack of communication! No follow up on work to be done. Never heard from sales person once contract was signed. Signed in November, work still being done in April.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Hi, D, we apologize for the lack of communication. We are always looking to improve and one process we're working on is long term follow up with our customers.

Apr. 10th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Michelle

I wish they put netting around the solar equipment because I have pigeons living underneath there. I haven't had any problems.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Daniel

I am having ongoing issues right now with them. I think that they have misleading and deceptive sales department that will tell you things that aren't true.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Hi Daniel, we sorry to hear that you're curring have issues. It is never our intent to be deceptive or trick you into anything for the sake of making the sale. We are committed to providing top notch customer service and putting our customers first so we'll be reaching out shortly to see how we can address your concerns and make this right.

Apr. 9th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Charles

I can recommend Elevation Solar for the electric bill. The system is also reliable and the sales man was great

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thank you so much, Charles, we appreciate the recommendation. We stand by every system we install so it's great to hear that you're enjoying it too.

Apr. 9th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Peter

It took me almost five weeks for my question to be answered. I was very disappointed in the professionalism. Their equipment seems to be state of the art. The installation was a disaster as it destroyed seventeen of my roofing tiles. I would never recommend them.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Hi Peter, we're sorry that you had issues with communication and broken tiles. Unfortunately broken tiles do happen because of the nature of working on the roof but we do replace what we break. If they haven't been replaced yet, please reach out to your concierge and we'll schedule a tech to come out asap.

Apr. 8th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

John

They installed the panels all in one day. Customer service was very helpful and respectful . I will not hesitate to recommend them.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

We appreciate the recommendation, John! We're always looking for ways to improve our offerings and customer service so let us know what we could have done to give you the 5-star experience we're always aiming for.

Apr. 9th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Teresa

They have been excellent every step of the way. The whole process was fast. This was a very good experience.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thanks, Teresa! We appreciate our customers and want to make sure we handle every part of the process at an elevated level. We are glad to hear it shows.

Apr. 9th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

William

Very nice and personable. We haven't had any problems, but also haven't seen a lot of savings from it.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thank you, William. We're so happy to hear that you're enjoying your solar!

Apr. 9th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jan

Customer service was courteous and prompt. Everything went as scheduled. I am really happy with the product I got.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

We very much appreciate you, Jan! Thank you for taking the time to review us. Glad to hear that everyone took care of you, enjoy your solar!

Apr. 9th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Roderick

Elevation Solar gave me a good presentation when they knocked on my door which convinced me to buy it. They have very good customer service as well.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thanks, Roderick, we're happy to hear that you've had such a great experience. We're always looking for ways to improve our offerings and customer service so let us know what we could have done to give you the 5-star experience we're always aiming for.

Apr. 9th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jorge

It was explained with no hiccups, they're were constantly in communication with me during the process.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Erica

The panels are very easy to use, and the monitoring app is very helpful. They are attentive and answer all our questions.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

David

Every time I have called, they have taken care of me. The salesman also did a good job explaining it to me.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thanks, David! We're glad to hear that everyone was so helpful. Congratulations on going solar!

Apr. 9th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Aubrey

They use panasonic panels, so they're pretty good panels and they provided some insulation for energy efficient upgrades.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thanks Aubrey! Solar and energy efficiency make the perfect pair. We want to make sure your home is running efficiently so you can get maximum solar benefits.

Apr. 4th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

A

It is basically as scam, I am not saving money. I am not happy with it. It takes them forever to get everything done, I don't know why the process is hard, it but it basically took seven to eight months before I had any electricity. Their sales team are liars.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Hi, we apologize that you have had such a negative experience. We'd love an opportunity to fix your issues and make this right. Please call our customer service line at 480-492-4232 and ask for Amy. We hope you'll provide us the opportunity to resolve your concerns.

Apr. 4th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ruby

I have had some problems but other than that I am okay. There are some questions that were not answered by customer service.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

While we're sad to hear that we missed the mark on customer service, we are happy to hear that you're happy with your system. If you have any current questions, feel free to reach out to your EC or to our solutions department.

Apr. 4th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Chaunsy

Their customer service is not the best but it is good. I am satisfied with how it was installed, I think they did a great job.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thank you, Chaunsy. We are always looking to improve and to take our customer service to the next level. Let us know if you ever have any questions about your system and we'll be more than happy to help.

Apr. 4th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

David

So far the panels are excellent and we have not had a single problem. We like their product and their price.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thanks for the 5 stars, David!

Apr. 4th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Gerald Pereira Las Vegas, NV

I liked the salesperson that came. The installers that came did not install it right and I didn't have air conditions working for three or four days because of an error.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

We apologize for our error. We never like making mistakes, especially ones that puts your AC out of commission. We hope that everything is working like it should now and if you ever have any questions, don't hesitate to reach out.

Apr. 4th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Benito

Installation was really good and it went smoothly. I had to wait three or four months though for the energy company to get it on.

5 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thanks, Benito! We're glad to hear that you we satisfied with the install process. Unfortunately we're at the mercy of the inspectors after the installation is complete which can slow things down. Enjoy your solar savings!

Apr. 4th, 2019

check_circle

Review Source

star star star star star

Susan Killian

I liked having a concierge, someone who was go between all the areas of the comp any our concierge, Antonio, was particularly competent and always answered my questions ands ll look

1 year ago

star star star star star

Gonzodoo22

They did an excellent job of setting up the panels on my roof quickly. They were very kind and provided me with all the information I would need once I received approval from the electric company.

1 year ago

check_circle

Review Source

star star star star star

Tracy Tucker Tucson, AZ

Very satisfied! Green Team was courteous and concerned with doing a professional job. It was honestly a pleasant experience, 3hrs, and I could immediately FEEL the difference!

1 year ago

star star star_border star_border star_border

dan cooke Plano, TX

Slow, bumbling, non responsive I like my solar and what it is doing, however Elevation solar made the experience far more difficult that needed, long in time, and incredibly poorly designed. Sales pre to installation is ok. Honest guy, but not at all detail oriented. Elevation delays a good marketing by ; a. 8 days between signing of documents and me calling to request invoice which then came within hour. b. 2 weeks later Elevation had yet to contact or know their registration in my town had lapsed. I called to inform and 3 weeks later the permits with town were signed. Elevation then took 10 days to pay for permit. Again slowing the process. c. After pushing them along, Aka managing their job, it's first of October, 2 months in and I'm in install mode waiting for the install date via a phone call that doesn't come. d. Call never comes so I call elevation and somehow I'm back in design phase. Turns out a tech was concerned that although the town had passed the project plan, it would fail inspection due to main placement. No one ever tells me this, and in fact eventually a supervisor tells me the delay is being caused by my town, which is simply not true, The delay was 100% caused by Elevation and horrid customer communication, and inter company communications and it takes me another 6 weeks to get said tech out and agree to an install. e. While this cluster was going on I'm learning about solar and in looking at my design I see that over 25% of my panels are being wasted in full sun. Meaning I have 295 watt micro inverters married to 400 watt panels. This waste or clipping, the industry word for waste, could have been fixed with smaller panels as I suggested or higher output micro inverters easily. Net result is my 8kw system maxes out at 5.9kw due to poor efficiency design. 20% better performance could be easily attained with proper design. The amazingly weak efforts Elevation has made, to complete this highly flawed transaction, have been driven almost purely by me. I do not believe my system would be up had I not pushed them along. The deal was in nothing land until I repeatedly called their concierge service. I like them, Nice to talk to, but near zero follow up, and they too are bad at doing what they say they will do. Seems to be the company mantra. Listen intently, create a bunch of action items. Do none them. Never follow up to see if customer was served.

1 year ago

check_circle

Review Source

star star star star star

Carlos Rojas Phoenix, AZ

Great service! I was blown away by the professionalism and service provided by Dustin. He was very helpful with showing me how the equipment works and also helped me with the app.

1 year ago

star star star star star

LLBChampion OVG Gilbert, AZ

Amazing. I called elevation solar to get insulation and my ductwork checked and a quote on solar panels and the guys did an fantastic job Lance was a great help my bills have been lowered i saved alot of money thanks

1 year ago Edited January 17, 2023

star star star star star

Monica M Phoenix, AZ

Excellent communication from all the team. Everyone is so passionate, and very patient considering how complex solar projects can be. But my team is available in case of questions and have kept me in the loop.

2 years ago

star star star star star_border

Dan W Phoenix, AZ

Panels are performing as expected. The original app to monitor the system was a little confusing and I found slightly inaccurate at times, but I really like the new version. Seems like the bugs are fixed. I would recommend Elevation Home Energy.

2 years ago

star star star star star

Susan H Phoenix, AZ

Never regretted going solar, it was a smart choice that I’m glad we made at the time seeing how prices are now for utilities. From start to finish, we had a great experience and Elevation was super efficient.

2 years ago

star star star star star

Annette McNaughton Pahrump, NV

Both Doug D. and Jessica B. were great to work with. They both were able to answer my questions my electric bill used to be over $300 a month and now it's under $100 a month

3 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thank you Annette for your review, we love hearing from our customers! Please keep us posted on your savings.

Mar. 1st, 2021

star star star star star

Sally Stewart Tucson, AZ

Scott W. did a phenomenal job presenting his proposal as to why we should do solar!!! This guy knows his stuff!! Very happy, accommodating, and has been so helpful with our questions!!!

3 years ago

Elevation Solar Logo

Reply from Elevation Solar

Thank you Sally for your review. We agree Scott is awesome! Please keep us posted on your savings.

Feb. 23rd, 2021

star star star star_border star_border

Linda Prewitt Las Vegas, NV

I am a retired person. During ALL the conversations, I don't remember being told that if you don't pay taxes, because of income, the TAX CREDIT is worthless. So the money I thought I would be getting back after doing my taxes, is nonexistent. My loan payment is now going to go up almost $50 a month after this initial 18 months of payments. Or I have to find extra money to pay into my loan, to keep my loan payment at the amount it is now. I told everyone up front, I was RETIRED!!!!

3 years ago

Elevation Solar Logo

Reply from Elevation Solar

Hi Linda, we're sorry that the federal tax credit wasn't fully explained. We never aim to deceive people and set them up to pay more than they should. One thing we always advise is to check with a tax expert before moving forward because we are not tax professionals. With that being said, I'll have our monitoring team reach out to make sure everything is running as it should.

May. 7th, 2021