Elevation Solar: Read 618 User Reviews From Real Homeowners

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John Dunlap Sun City, AZ

It was a pleasure doing business with Elevation Solar. Had previously signed on with a different solar company. After several months of waiting I noticed my neighbor Bud B getting solar. He told me about Elevation Solar. Bud and Adam came to see me and I was impressed with what I was told. I cancelled the other company and went with Elevation Solar. Everyone I dealt with there including Amy was polite, friendly and helpful. I think the Elevation Solar team try very hard to keep their customers happy.

6 years ago

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Bill Gaither

Elevation Solar Adam D was there for me anytime I had a concern or questions. He took his time while talking to me and made sure I understood every step of the process. He made me feel important and not just a number. He spent a lot of time on the phone with me never making me feel like he was in a rush and on several occasions he called me back as promised. This was very important to me the promise to call back and sometimes I know it was after office hours. I rate him and the company through him a 10.

7 years ago

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Verified Customer

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Aaron Round Rock, TX

Our experience with Elevation Solar has been both extremely positive and genuinely encouraging. Throughout each and every step of this solar panel process (from planning, installation, and now to ongoing monitoring and maintenance) Elevation’s representatives have proven attentive to our unique situation, thorough in seeing that each stage of the project was carried out properly, and truly helpful with friendly service and quick, clear communication. During the initial planning stage, Elevation’s representatives were transparent, personable, and made sure that we fully understood the project before any commitments were made, from how much energy our panels would produce over their lifespan, to what flexible and attractive financing options were available to us. In fact, we were delighted to discover how accommodating Elevation’s representatives proved to be when negotiating our project. Elevation even managed to save us thousands on our project by helping us navigate existing rebate opportunities through our local energy system provider. All throughout the installation period, Elevation’s project managers were quick to contact us with updates well ahead of key dates and were always careful to ensure that our customer experience was as positive as possible. For that, we were extremely grateful. The installation crew they brought on likewise proved professional and exhibited quality workmanship. Post installation, whenever we had an issue, concern, or a simple question Elevation’s representatives continued to display the same eager courtesy and thoroughness they’ve exhibited all along in assisting us. The people at Elevation are quality folk. In our case, they’ve proven themselves friendly, professional, and genuinely passionate for helping regular people gain affordable access to greener energy solutions at home. As solar technology and our own personal energy needs develop over time, my family and I are confident that we can count Elevation Solar to be there and assist us with the same quality, professional service. I cannot recommend them enough.

3 years ago Edited January 10, 2024

Reply from Elevation Solar

Thank you, Aaron. Customer service is our top priority so we appreciate your feedback!

Jun. 18th, 2021

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Verified Customer

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Michelle Carter Tucson, AZ

I’m not generating as much electricity as I’d hoped. Only about half of what I’m consuming. Other than that I’m happy with my solar system.

9 months ago

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Verified Customer

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Jackson Cupp Blythe, CA

It took a lot longer to installu solar panels than I was initially led to believe. Additionally, Elevation was not communicative enough during the delay. Just a call once a month to let me know I had not been forgotten about would have gone along way.

9 months ago

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Verified Customer

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Thu Costa Mesa, CA

Your friendly knowledgeable team made the whole process easy and we have been very happy with our decision to get Solar with Elevation.

1 year ago

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Verified Customer

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Ross Phoenix, AZ

The web sight is hard to follow what power I’m using and what power APS is buying back if any. Also, I’m only home 20 days a month, why am I still paying your bill and APS? According to your salesperson, this was NEVER going to happen!

1 year ago Edited October 3, 2023

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Verified Customer

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Michael Ristagno Haddonfield, NJ

We are very happy to have installed Solar panels and to have worked with Vince! Bills have been $0 or credits after just 3 months!

1 year ago Edited March 14, 2024

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Verified Customer

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Alonso K. Villalba Jr. Las Vegas, NV

On our initial negotiation, what was promised was DELIVERED on TIME. Prompt in answering inquires and always a phone call away.

4 years ago

Reply from Elevation Solar

Thanks Alonso, we appreciate our customers and want to make sure we handle every part of your install diligently. We are glad to hear it shows! Thanks for review, let us know if you ever need anything!!

Jul. 8th, 2020

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Verified Customer

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Sidney Peoria, AZ

It went pretty good the panels went up on the roof and then next day they come installed it. They are friendly and honest.

4 years ago

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Verified Customer

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Michael Tucson, AZ

I've had multiple interactions with my representatives and he's handled with excellent way. Elevation Solar is quick and efficient.

4 years ago

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Verified Customer

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Peggy Las Vegas, NV

They've been very good. Quick and efficient and everything went really well. They've been in constant contact and answered any questions I've had.

5 years ago

Reply from Elevation Solar

Thanks, Peggy! We appreciate our customers and want to make sure we handle every part of your install at an elevated level. We are glad to hear it shows. Enjoy your solar savings!

Nov. 20th, 2019

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Verified Customer

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Michael Dallas, TX

They worked with me and were always available to answer questions. The dashboard is very confusing, there needs to be more work done on that.

5 years ago

Reply from Elevation Solar

Thanks, Michael. We're glad to hear the team was so helpful. We have created a video walkthrough that might help with the dashboard. If not, you can also call us and we'll be more than happy to help.

Nov. 20th, 2019

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Verified Customer

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Subhash Gilbert, AZ

Customer service was very responsive during the installation process and I haven't needed them after that. I was expecting a little more productivity from it.

5 years ago

Reply from Elevation Solar

We're always looking to improve our process, so your feedback is very helpful. Thank you for taking the time to leave us a review. Can't wait to hear about your solar savings!

Nov. 20th, 2019

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Verified Customer

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Anonymous

Overall satisfaction based knowing what was taking place all the time regarding from our very meeting to the final step of turning on our solar power.

5 years ago

Reply from Elevation Solar

Thank you for your feedback. We're always looking for ways to improve our offerings and customer service so let us know what we could have done to give you the 5-star experience we're always aiming for.

Apr. 9th, 2019

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Verified Customer

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M

iwas always kept up to date on all aspects of my installation. I was surprised that a company was so involved in great customer satisfaction.

5 years ago

Reply from Elevation Solar

Thank you, M! Glad to hear that everyone took care of you, enjoy your solar!

Apr. 10th, 2019

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Verified Customer

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Damon

Installation was a multiday process because some of the parts didn't show up. Once the parts showed up, it wasn't installed properly, but the equipment is a five.

5 years ago

Reply from Elevation Solar

We apologize about the installation hiccup but are happy to hear that you're happy with the system now.

Apr. 10th, 2019

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Verified Customer

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Anonymous

Customer service is both responsive and informative. They had a few issues getting the right product, but they kept me informed during the whole process.

5 years ago

Reply from Elevation Solar

Customer service is a huge priority for us so it's nice to see that our team is taking that to heart. We're always looking to improve our process, so your feedback is very helpful!

Apr. 9th, 2019

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Verified Customer

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Nelse

Customer service was very responsive. The panels they use are top notch in quality, and better than most of the panels on the market.

5 years ago

Reply from Elevation Solar

Thank you Nelse! We are proud that we can provide the highest class equipment and installation practices. Solar truly is a lifetime appliance and we are dedicated to ensuring that your warranties & product quality reflect that.

Apr. 9th, 2019

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Verified Customer

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Patricia

The installation process took two days, but one of the inverters was bad so we had to wait three weeks for it to be finished. I would recommend them to others.

5 years ago

Reply from Elevation Solar

Thanks for the recommendation, Patricia. We apologize that one of the inverters wasn't working but we are glad to hear that it has since been resolved. Enjoy your solar savings and let us know if you ever need anything!

Apr. 9th, 2019

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Verified Customer

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Mark

We came upon many issues during installation, and I wish they were able to plan better to prevent them. The equipment ended up being a lot more expensive than we had originally planned.

5 years ago

Reply from Elevation Solar

Thank you, Mark. We are always looking to improve our offering and customer service so your feedback is very helpful. We are currently working on making the install process a little more streamlined and improve our communication. Let us know if you ever have any questions.

Apr. 9th, 2019

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Verified Customer

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Larry

They were always able to answer any questions that I had for them. Great customer service, and great top quality equipment.

5 years ago

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Verified Customer

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Gustavo

System was done in about 5 or 6 hours. The solar panels are high quality, and made in Germany. The price is a little high.

5 years ago

Reply from Elevation Solar

Thanks for your review, Gustavo! Let us know if you ever need anything.

Apr. 9th, 2019

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Verified Customer

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Matthew

Customer service has always been responsive. Installation went smooth. Everything with Elevation solar has been a pleasurable experience.

5 years ago

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Verified Customer

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Jerold

This seems to be working properly and saving us some energy. The installers came in a timely manner and cleaned everything up before they left.

5 years ago

Reply from Elevation Solar

Thank you for your feedback, Jerold. Our install crews work hard on providing top-notch service so we'll be sure to give them some kudos.

Apr. 9th, 2019

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Verified Customer

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Sigsbee

Everything is performing well at one month. They also kept in contact through email and phone calls to make sure everything went on schedule.

5 years ago

Reply from Elevation Solar

That's what we like to hear! Congrats on going solar and let us know what you save over the summer! We love seeing our customers save money with solar.

Apr. 9th, 2019

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Verified Customer

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Jordan

They have advanced monitoring, so you can monitor your appliances. They also have a 25-year labor warranty and no one else that I checked has that.

5 years ago

Reply from Elevation Solar

Thanks, Jordan! We want to empower our customers to take control of their home and energy usage so we're proud to offer energy management systems help you view your energy consumption and production in real-time. Congrats on going solar!

Apr. 9th, 2019

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Verified Customer

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Timothy

The install process took longer than it should have. Elevation said it would be installed on one day and they didn't come out till around 3 to install it and it took another 3 days for them to finish it.

5 years ago

Reply from Elevation Solar

Hi Timothy, most of our systems only take one day to install so we apologize that it took 3 days. Some systems are more complicated so we're sorry that we set incorrect expectations. We hope that you're enjoying your system and seeing the savings now that it's installed.

Apr. 9th, 2019

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Verified Customer

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Delbert

They did what they said they were going to do. Everything works well and seems to be working so far, we're happy with our system.

5 years ago

Reply from Elevation Solar

That's what we like to hear, happy customers! Thank you for your feedback, Delbert.

Apr. 9th, 2019

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Verified Customer

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Ariel

Elevation Solar did not follow the contract, they told me it would be done in the period of two months and they took about six or seven months to get it done. The people who subcontracted were supposed to do it on the roof, but they never did. I asked for my money back but they said no because it would cost them a lot of money, so I lost thirty thousand dollars and I am still paying it off. All the promises of the salesman were false. The equipment is fine but it is all around a horrible company.

5 years ago

Reply from Elevation Solar

Hi Ariel, we are truly sorry that you've had such a negative experience. We'll be reaching out shortly to see what we can do to resolve your issues. Customer service is our top priority so we want to make this right.

Apr. 4th, 2019

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Verified Customer

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Danny

I was deceived in believing the salesman, he lied to me after I had accepted it he said he was fired but he was still working there when I called later, he just didn't want to deal with my complaints. The installation process was good but I was told by my salesman I could add more panels but I had to buy a new box. With the price of it, even with the lower electric bill I will barely break even. I would definitely not recommend Elevation.

5 years ago

Reply from Elevation Solar

Hi Danny, customer service and providing honest work is our top priority and we apologize that we missed the mark with you. We'll be reaching out shortly to see what we can do to make this right.

Apr. 4th, 2019

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Verified Customer

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Phillip

I wish they would spend more time after installation with the customer to know if everything is working correctly and being produced an recorded correctly.

5 years ago

Reply from Elevation Solar

Thank you for your feedback, Phillip. We are always looking to improve and one process we're working on is long term follow up with our customers. If you do have questions about your system, our solutions department is more than happy to help. You can give them a call at 480-492-4232.

Apr. 4th, 2019

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Verified Customer

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Adrian

There was a miscommunication between the installers and the customer service so the installation process was long and slow but the equipment is great and it saves us money.

5 years ago

Reply from Elevation Solar

Thanks for your feedback, Adrian. We're sorry that you had that hiccup during the install stage but we're glad to hear that your saving with solar!

Apr. 4th, 2019

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Verified Customer

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Manuel

The quality of the product is good and I have had no problem with them. Everything went right, whatever they said they were going to do was done.

5 years ago

Reply from Elevation Solar

Thank you so much for your awesome review, Manuel! Congrats on going solar!

Apr. 4th, 2019

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Sara Byron

Ashton was knowledgeable, courteous, and friendly. Everyone we dealt with was quick to respond with any question we have had. The process took less than 7 weeks from our first meeting with Ashton, to turning our system on. Will highly recommend to everyone we know!

1 year ago

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Nantada Murphy Mesa, AZ

Very happy with every process throughout . So glad we worked with Elevation. The work is done professionally and on time. The people who work there are super professional and super responsive!! I would recommend Elevation to anyone who wants solar!

1 year ago

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Dallen Sikorski Gilbert, AZ

I had some help from Skylar using my Curb. He took the time to help me get the app set up and gave me a brief intro. I appreciated his concern for his work and the effort he put in to make the experience as positive as possible. So far, everyone I have dealt with at Elevation has been pleasant and customer service oriented.

1 year ago

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Knalledge Chicago, IL

Leaving a review for Elevation Solar, worked with Ryan H as my consultant. Ryan is super responsive, and cut straight to the point. He was able to answer all of my questions quickly, accurately, and I genuinely feel taken care of. Excited to get my system installed!

1 year ago

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Owen McCabe Phoenix, AZ

What a surprise to me when Diana showed up at my house to do some more work! She explained the blower door test, energy report, and all about the install process for energy efficiency. She did all the work in a timely manner without damaging anything. Great to see her and work with again.

2 years ago

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Hector Flores Phoenix, AZ

Working with Diana was a breeze. She initially came out to install our Curb app about 18 months ago. The app went offline so I texted her for some guidance at troubleshooting it. She was so helpful, and we were able to bring it back online. Thank you to her for the help.

2 years ago

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Papa M Phoenix, AZ

Used Elevation for first home installation and had a great experience. Just purchased and moved into a new house and I’ll be using Elevation solar again. They took care of the hard work and the system helps the finances each month.

2 years ago

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Nalleli Los Angeles, CA

Going on 4 years with my solar panels installed & very happy. They have an app where you can see how much the system is producing and & I love looking at how much I’m generating/using. As cool as that is, best part is having a low bill!

2 years ago

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Will Hill Los Angeles, CA

Our salesman was very professional and walked us through the expectations and what to expect when we go solar. He did a very good job keeping us informed during the process. In two years I’ve only had to pay one utility bill (aside from connection fees). Happy camper!

2 years ago

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Jeff C Dallas, TX

Everyone we spoke with at Elevation was very knowledgeable. The only issue we had was trying to understand how the solar tax credit works, and making sure we claim all or as much of the credit as possible. But as a whole, I’m happy with Elevation Solar and will recommend the company.

2 years ago

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Phillip Juergens Garland, TX

Except for a few Covid-19 related delays everything went according to plan. Carmen's knowledge and trustworthiness made Elevation my choice over five other companies. My panels are producing as promised and my new hobby is my daily review of production and consumption.

3 years ago

Reply from Elevation Solar

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to hearing about your solar savings.

May. 24th, 2021

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Valentin Ruiz Phoenix, AZ

Elevation Solar is awesome. They told me everything I need to know before taking the decision to buy and they answer every question. After sales support is great. They keep me informed of every step in the process. They are very professionals.

3 years ago

Reply from Elevation Solar

Thank you Valentin. We know that purchasing solar is an investment in your home and we want to make sure you are kept in the loop every step of the way. Please keep us posted on your solar savings!

May. 24th, 2021

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Dio Ateo Melissa, TX

Sales representatives were extremely kind, courteous, professional, and knowledgeable. I cannot think of a single complaint. Will be recommending to all who may have interest to utilize this company. Great job hiring exemplary employees.

3 years ago

Reply from Elevation Solar

Thanks, Dio, we love hearing about your great experience. We'll be sure to pass this along to your team!

May. 7th, 2021

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Mark Moran Fort Worth, TX

Tyler was very friendly, knowledgeable, and professional. The program from Elevation Solar makes good economic sense and the the professional manner in which both Tyler and Jessica conducted themselves was greatly appreciated. I look forward to many years of reduced utility cost and additional resale value for our home.

3 years ago

Reply from Elevation Solar

Thank you Mark, we appreciate you taking the time out to share your experience with us—and we agree, Tyler and Jessica are true professionals. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Mar. 23rd, 2021

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Spencer Liberty Hill, TX

Madison did a great job of explaining everything to me and made me feel every confident going forward. The solar analysis they did on my house was well done. She didnt try to up sell me or buy unnecessary equipment. Instead she was honest and was a joy to talk with.

3 years ago

Reply from Elevation Solar

Thank you for sharing your experience! We work hard to put our customers first, by using excellent products at the best prices. We look forward to hearing about your savings!

Feb. 23rd, 2021

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Harold Hughes Green Valley, AZ

Jeff S was very informative and knowledgable on the subject of solar energy. He took his time in explaining and frequently ask if I had any other questions related to this topic. Not only did he make an outstanding presentation for Elevation Solar, he was fun and enjoyable to talk too.

3 years ago

Reply from Elevation Solar

Thank you, Harold, we appreciate this great feedback. We're lucky to have Jeff on our team! He always goes above and beyond for his customers so it is no surprise to hear he was so helpful.

Feb. 11th, 2021

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