Elevation Solar: Read 629 User Reviews From Real Homeowners

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CARLOS SANCHEZ Las Vegas, NV

I am pleased of talking to Billy who was so prepared to answer all of my questions , he explained everything so well that I decided to start the process of getting solar panels, at the beginning I was planning to get an estimate only but after I listened to that great offer that no other company gave me, I was so excited to be a client of Elevation Solar, thanks Billy.

6 years ago

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Dr. Gayle Grant Cave Creek, AZ

Ari O was my sales consultant..he was wonderful! Ari was super knowledgeable, transparent with all info and all his facts were verifiable/verified. He was WONDERFUL in communicating/getting back to me as promised, a consummate professional and rarity these days! Elevation Solar had deals the other vendors simply did not have so it lowered the price substantially with more comprehensive and longer warranties. I would recommend Elevation and Ariel (Ari) without hesitation.

6 years ago

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Ricardo Paredes Denton, TX

Elevation sent out their consultant Dru, who did a nice job of explaining everything. I had many questions and he covered them all and made sure we designed a system perfect for my home. They will not try to sell you more power than you need and they will take care of your insulation. There was no pressure to buy during the consolation and I'm happy I called out Elevation Solar.

6 years ago

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Nicole Nauroth Phoenix, AZ

We had another solar company come out to give us a quote, but they were completely lackluster about the whole process from the start. On the other hand, we felt that Ariel with Elevation Solar genuinely wanted our business. We felt he was very easy to talk to, and he didn’t mind spending the extra time with us to answer all of our questions. He’s been a great guide so far for us. We’ve decided to move forward with Elevation Solar.

6 years ago

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Andrew Gilbert, AZ

We reside in Gilbert, AZ. This review is in regards to the sales service we received from Ariel. We decided to go with Elevation Solar due to the very thorough care taken in explaining every step of the process and the bottom line impact to our electric bill. Ariel did an excellent job in breaking down the equipment quality, government incentives, warranties, and financing options. We look forward to our new solar panels!

6 years ago

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Robbin Tauch Burleson, TX

Our sales presenter, Brandon E, was very professional, but very personable while presenting our solar package to us. He explained all of the details, answered all of our questions and made us feel at ease about taking this big step with our electricity choice. We can't wait for pir install day and are excited about taking a positive step towards saving money on the one bill that fluctuates astronomically from season to season.

6 years ago

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Sean Schaefer Gilbert, AZ

We shopped around for solar panels with a few different companies, and ended up choosing Elevation Solar because I appreciated their transparency and no-pressure sales experience. Jordan S, the salesperson, and Jeff in finance, came and gave a solid presentation and patiently walked me through the details of the savings calculations until I felt confident in the investment. The other two companies I was working with spent most of their time talking about how bad other companies were, and shied away from digging into the numbers as much (they claimed the numbers were "guaranteed" so I could trust them). The entire process took about 2 months from the first consultation to getting my panels turned on and generating, including energy improvements Elevation provided as part of the installation: duct sealing, solar windows and fresh insulation. Elevation kept in touch on a weekly basis at minimum to keep me updated on the progress. Overall the whole thing was quick and painless. The only thing keeping me from giving 5 stars is that the panel installation crew they contracted with acted unprofessionally while they were doing the panel install. They were being quite vulgar all throughout the day, and loud about it, while I was working from home. I did let Elevation know and they appreciated the feedback and are taking steps to address it. Not like it had a huge impact on the whole process though; I'd give 4.5 stars if I could. In short, Elevation provided transparency, professionalism and promptness along with competitive rates for my solar buying experience and I would recommend them.

7 years ago

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Michelle Gilbert, AZ

Elevation Solar was awesome! They were super fast in working with SRP and the city to get all of the approvals done. The installation crew was super knowledgeable and walked me through what they were doing and how the layout would be. They were professional and cleaned up everything after themselves. They ran into some complications on our type of roof but that didn’t stop them. They finished everything the same day. I am now producing more than expected and saving money!

7 years ago

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John Dunlap Sun City, AZ

It was a pleasure doing business with Elevation Solar. Had previously signed on with a different solar company. After several months of waiting I noticed my neighbor Bud B getting solar. He told me about Elevation Solar. Bud and Adam came to see me and I was impressed with what I was told. I cancelled the other company and went with Elevation Solar. Everyone I dealt with there including Amy was polite, friendly and helpful. I think the Elevation Solar team try very hard to keep their customers happy.

7 years ago

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Bill Gaither

Elevation Solar Adam D was there for me anytime I had a concern or questions. He took his time while talking to me and made sure I understood every step of the process. He made me feel important and not just a number. He spent a lot of time on the phone with me never making me feel like he was in a rush and on several occasions he called me back as promised. This was very important to me the promise to call back and sometimes I know it was after office hours. I rate him and the company through him a 10.

7 years ago

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Verified Customer

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Aaron Round Rock, TX

Our experience with Elevation Solar has been both extremely positive and genuinely encouraging. Throughout each and every step of this solar panel process (from planning, installation, and now to ongoing monitoring and maintenance) Elevation’s representatives have proven attentive to our unique situation, thorough in seeing that each stage of the project was carried out properly, and truly helpful with friendly service and quick, clear communication. During the initial planning stage, Elevation’s representatives were transparent, personable, and made sure that we fully understood the project before any commitments were made, from how much energy our panels would produce over their lifespan, to what flexible and attractive financing options were available to us. In fact, we were delighted to discover how accommodating Elevation’s representatives proved to be when negotiating our project. Elevation even managed to save us thousands on our project by helping us navigate existing rebate opportunities through our local energy system provider. All throughout the installation period, Elevation’s project managers were quick to contact us with updates well ahead of key dates and were always careful to ensure that our customer experience was as positive as possible. For that, we were extremely grateful. The installation crew they brought on likewise proved professional and exhibited quality workmanship. Post installation, whenever we had an issue, concern, or a simple question Elevation’s representatives continued to display the same eager courtesy and thoroughness they’ve exhibited all along in assisting us. The people at Elevation are quality folk. In our case, they’ve proven themselves friendly, professional, and genuinely passionate for helping regular people gain affordable access to greener energy solutions at home. As solar technology and our own personal energy needs develop over time, my family and I are confident that we can count Elevation Solar to be there and assist us with the same quality, professional service. I cannot recommend them enough.

3 years ago Edited January 10, 2024

Reply from Elevation Solar

Thank you, Aaron. Customer service is our top priority so we appreciate your feedback!

Jun. 18th, 2021

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Verified Customer

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Steve Nie Pacoima, CA

They’re not a professional company at all Took them over a year to install, no customer service, call they never return your call, never give you an answer, the worst company I have ever deal with, no I will never use them or recommend them to any body, the #1 WORST Company you could ever have to do your project

1 year ago

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Verified Customer

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Lisa Toms Las Vegas, NV

The whole experience was frustrating. My original sales person left, I had to chase down someone to finish the set up, I had to chase down responses to problems, the app doesn't connect to the grid so I don’t know how much I’m importing/no one showed me how to use the app. They wouldn’t honor my referral and said there was nothing they could do to make it right. There’s been zero follow up since starting to see how we are doing.

1 year ago

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Verified Customer

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DivaMom Winston Mesa, AZ

Things are going pretty good. Sometimes my breaker trips only for my microwave in kitchen which only happened after getting solar. Other than that pretty good

1 year ago Edited March 18, 2024

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Verified Customer

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Thu Costa Mesa, CA

Your friendly knowledgeable team made the whole process easy and we have been very happy with our decision to get Solar with Elevation.

1 year ago

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Verified Customer

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Ross Phoenix, AZ

The web sight is hard to follow what power I’m using and what power APS is buying back if any. Also, I’m only home 20 days a month, why am I still paying your bill and APS? According to your salesperson, this was NEVER going to happen!

1 year ago Edited October 3, 2023

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Verified Customer

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Michael Ristagno Haddonfield, NJ

We are very happy to have installed Solar panels and to have worked with Vince! Bills have been $0 or credits after just 3 months!

1 year ago Edited March 14, 2024

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Verified Customer

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Alonso K. Villalba Jr. Las Vegas, NV

On our initial negotiation, what was promised was DELIVERED on TIME. Prompt in answering inquires and always a phone call away.

4 years ago

Reply from Elevation Solar

Thanks Alonso, we appreciate our customers and want to make sure we handle every part of your install diligently. We are glad to hear it shows! Thanks for review, let us know if you ever need anything!!

Jul. 8th, 2020

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Verified Customer

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Michael Tucson, AZ

I've had multiple interactions with my representatives and he's handled with excellent way. Elevation Solar is quick and efficient.

5 years ago

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Verified Customer

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Sidney Peoria, AZ

It went pretty good the panels went up on the roof and then next day they come installed it. They are friendly and honest.

5 years ago

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Verified Customer

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Peggy Las Vegas, NV

They've been very good. Quick and efficient and everything went really well. They've been in constant contact and answered any questions I've had.

5 years ago

Reply from Elevation Solar

Thanks, Peggy! We appreciate our customers and want to make sure we handle every part of your install at an elevated level. We are glad to hear it shows. Enjoy your solar savings!

Nov. 20th, 2019

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Verified Customer

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Michael Dallas, TX

They worked with me and were always available to answer questions. The dashboard is very confusing, there needs to be more work done on that.

5 years ago

Reply from Elevation Solar

Thanks, Michael. We're glad to hear the team was so helpful. We have created a video walkthrough that might help with the dashboard. If not, you can also call us and we'll be more than happy to help.

Nov. 20th, 2019

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Verified Customer

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Subhash Gilbert, AZ

Customer service was very responsive during the installation process and I haven't needed them after that. I was expecting a little more productivity from it.

5 years ago

Reply from Elevation Solar

We're always looking to improve our process, so your feedback is very helpful. Thank you for taking the time to leave us a review. Can't wait to hear about your solar savings!

Nov. 20th, 2019

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Verified Customer

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Anonymous

Overall satisfaction based knowing what was taking place all the time regarding from our very meeting to the final step of turning on our solar power.

5 years ago

Reply from Elevation Solar

Thank you for your feedback. We're always looking for ways to improve our offerings and customer service so let us know what we could have done to give you the 5-star experience we're always aiming for.

Apr. 9th, 2019

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Verified Customer

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M

iwas always kept up to date on all aspects of my installation. I was surprised that a company was so involved in great customer satisfaction.

5 years ago

Reply from Elevation Solar

Thank you, M! Glad to hear that everyone took care of you, enjoy your solar!

Apr. 10th, 2019

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Verified Customer

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Damon

Installation was a multiday process because some of the parts didn't show up. Once the parts showed up, it wasn't installed properly, but the equipment is a five.

5 years ago

Reply from Elevation Solar

We apologize about the installation hiccup but are happy to hear that you're happy with the system now.

Apr. 10th, 2019

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Verified Customer

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Anonymous

Customer service is both responsive and informative. They had a few issues getting the right product, but they kept me informed during the whole process.

5 years ago

Reply from Elevation Solar

Customer service is a huge priority for us so it's nice to see that our team is taking that to heart. We're always looking to improve our process, so your feedback is very helpful!

Apr. 9th, 2019

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Verified Customer

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Nelse

Customer service was very responsive. The panels they use are top notch in quality, and better than most of the panels on the market.

5 years ago

Reply from Elevation Solar

Thank you Nelse! We are proud that we can provide the highest class equipment and installation practices. Solar truly is a lifetime appliance and we are dedicated to ensuring that your warranties & product quality reflect that.

Apr. 9th, 2019

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Verified Customer

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Patricia

The installation process took two days, but one of the inverters was bad so we had to wait three weeks for it to be finished. I would recommend them to others.

5 years ago

Reply from Elevation Solar

Thanks for the recommendation, Patricia. We apologize that one of the inverters wasn't working but we are glad to hear that it has since been resolved. Enjoy your solar savings and let us know if you ever need anything!

Apr. 9th, 2019

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Verified Customer

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Mark

We came upon many issues during installation, and I wish they were able to plan better to prevent them. The equipment ended up being a lot more expensive than we had originally planned.

5 years ago

Reply from Elevation Solar

Thank you, Mark. We are always looking to improve our offering and customer service so your feedback is very helpful. We are currently working on making the install process a little more streamlined and improve our communication. Let us know if you ever have any questions.

Apr. 9th, 2019

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Verified Customer

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Larry

They were always able to answer any questions that I had for them. Great customer service, and great top quality equipment.

5 years ago

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Verified Customer

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Gustavo

System was done in about 5 or 6 hours. The solar panels are high quality, and made in Germany. The price is a little high.

5 years ago

Reply from Elevation Solar

Thanks for your review, Gustavo! Let us know if you ever need anything.

Apr. 9th, 2019

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Verified Customer

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Matthew

Customer service has always been responsive. Installation went smooth. Everything with Elevation solar has been a pleasurable experience.

5 years ago

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Verified Customer

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Jerold

This seems to be working properly and saving us some energy. The installers came in a timely manner and cleaned everything up before they left.

5 years ago

Reply from Elevation Solar

Thank you for your feedback, Jerold. Our install crews work hard on providing top-notch service so we'll be sure to give them some kudos.

Apr. 9th, 2019

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Verified Customer

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Sigsbee

Everything is performing well at one month. They also kept in contact through email and phone calls to make sure everything went on schedule.

5 years ago

Reply from Elevation Solar

That's what we like to hear! Congrats on going solar and let us know what you save over the summer! We love seeing our customers save money with solar.

Apr. 9th, 2019

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Verified Customer

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Jordan

They have advanced monitoring, so you can monitor your appliances. They also have a 25-year labor warranty and no one else that I checked has that.

5 years ago

Reply from Elevation Solar

Thanks, Jordan! We want to empower our customers to take control of their home and energy usage so we're proud to offer energy management systems help you view your energy consumption and production in real-time. Congrats on going solar!

Apr. 9th, 2019

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Verified Customer

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Timothy

The install process took longer than it should have. Elevation said it would be installed on one day and they didn't come out till around 3 to install it and it took another 3 days for them to finish it.

5 years ago

Reply from Elevation Solar

Hi Timothy, most of our systems only take one day to install so we apologize that it took 3 days. Some systems are more complicated so we're sorry that we set incorrect expectations. We hope that you're enjoying your system and seeing the savings now that it's installed.

Apr. 9th, 2019

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Verified Customer

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Delbert

They did what they said they were going to do. Everything works well and seems to be working so far, we're happy with our system.

5 years ago

Reply from Elevation Solar

That's what we like to hear, happy customers! Thank you for your feedback, Delbert.

Apr. 9th, 2019

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Verified Customer

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Ariel

Elevation Solar did not follow the contract, they told me it would be done in the period of two months and they took about six or seven months to get it done. The people who subcontracted were supposed to do it on the roof, but they never did. I asked for my money back but they said no because it would cost them a lot of money, so I lost thirty thousand dollars and I am still paying it off. All the promises of the salesman were false. The equipment is fine but it is all around a horrible company.

6 years ago

Reply from Elevation Solar

Hi Ariel, we are truly sorry that you've had such a negative experience. We'll be reaching out shortly to see what we can do to resolve your issues. Customer service is our top priority so we want to make this right.

Apr. 4th, 2019

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Verified Customer

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Danny

I was deceived in believing the salesman, he lied to me after I had accepted it he said he was fired but he was still working there when I called later, he just didn't want to deal with my complaints. The installation process was good but I was told by my salesman I could add more panels but I had to buy a new box. With the price of it, even with the lower electric bill I will barely break even. I would definitely not recommend Elevation.

6 years ago

Reply from Elevation Solar

Hi Danny, customer service and providing honest work is our top priority and we apologize that we missed the mark with you. We'll be reaching out shortly to see what we can do to make this right.

Apr. 4th, 2019

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Verified Customer

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Phillip

I wish they would spend more time after installation with the customer to know if everything is working correctly and being produced an recorded correctly.

6 years ago

Reply from Elevation Solar

Thank you for your feedback, Phillip. We are always looking to improve and one process we're working on is long term follow up with our customers. If you do have questions about your system, our solutions department is more than happy to help. You can give them a call at 480-492-4232.

Apr. 4th, 2019

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Verified Customer

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Manuel

The quality of the product is good and I have had no problem with them. Everything went right, whatever they said they were going to do was done.

6 years ago

Reply from Elevation Solar

Thank you so much for your awesome review, Manuel! Congrats on going solar!

Apr. 4th, 2019

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Verified Customer

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Adrian

There was a miscommunication between the installers and the customer service so the installation process was long and slow but the equipment is great and it saves us money.

6 years ago

Reply from Elevation Solar

Thanks for your feedback, Adrian. We're sorry that you had that hiccup during the install stage but we're glad to hear that your saving with solar!

Apr. 4th, 2019

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Sara Byron

Ashton was knowledgeable, courteous, and friendly. Everyone we dealt with was quick to respond with any question we have had. The process took less than 7 weeks from our first meeting with Ashton, to turning our system on. Will highly recommend to everyone we know!

1 year ago

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Nantada Murphy Mesa, AZ

Very happy with every process throughout . So glad we worked with Elevation. The work is done professionally and on time. The people who work there are super professional and super responsive!! I would recommend Elevation to anyone who wants solar!

1 year ago

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Dallen Sikorski Gilbert, AZ

I had some help from Skylar using my Curb. He took the time to help me get the app set up and gave me a brief intro. I appreciated his concern for his work and the effort he put in to make the experience as positive as possible. So far, everyone I have dealt with at Elevation has been pleasant and customer service oriented.

2 years ago

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Knalledge Chicago, IL

Leaving a review for Elevation Solar, worked with Ryan H as my consultant. Ryan is super responsive, and cut straight to the point. He was able to answer all of my questions quickly, accurately, and I genuinely feel taken care of. Excited to get my system installed!

2 years ago

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Owen McCabe Phoenix, AZ

What a surprise to me when Diana showed up at my house to do some more work! She explained the blower door test, energy report, and all about the install process for energy efficiency. She did all the work in a timely manner without damaging anything. Great to see her and work with again.

2 years ago

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Hector Flores Phoenix, AZ

Working with Diana was a breeze. She initially came out to install our Curb app about 18 months ago. The app went offline so I texted her for some guidance at troubleshooting it. She was so helpful, and we were able to bring it back online. Thank you to her for the help.

2 years ago

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Papa M Phoenix, AZ

Used Elevation for first home installation and had a great experience. Just purchased and moved into a new house and I’ll be using Elevation solar again. They took care of the hard work and the system helps the finances each month.

2 years ago

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