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Pat Dempsey Pismo Beach, CA

SunRun was very professional from the sales process through the permits, installation, and activation. Incredible communications. Installation was done in one day. They predicted 2 days, but worked a little late to get it done. Everything went by the numbers. All SunRun people I encountered were excellent.

8 years ago

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Alex Boost Costa Mesa, CA

Not only was Sunrun the most professional and on-top-of-it solar company I got a bid from, they also provided the easiest construction experience I have ever seen. We just hit the end of our first year of having solar and the system produced 10% more than the estimates! We are so happy with solar and just wish we would have done it sooner,

8 years ago

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Jacqui McLeish Columbia, SC

It was a no-brainer to go solar but when you have great customer service, and the courteous and expeditious installation crew what more can I ask for. Let me tell you I received my first utility bill since flipping my switch for solar and I received a credit on my bill.. Now that put a smile on my face Way to go Sunrun

8 years ago

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Drake Freeman Las Vegas, Nevada

Love love love the Sunrun folks, best thing we ever did, even with the ''new rates'' imposed by Warren Buffett and his cast of clowns we havn't sent NVEnergy a dime since last Aug 2015. Wish them much luck in returning to the Las Vegas Nevada market in the future. Love talking to people about my solar and sharing my bills.

8 years ago

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Sharon Lainey North Dartmouth, MA

Totally satisfied with my solar experience so far...such professionalism. From my sales rep chris romano, to my electrical foreman,Paul...on the install. Tremendous service.can't wait to "power forward" in a couple of weeks! !! SO EXCITED!!

8 years ago

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Frank Wayne Owens Spartanburg, SC

From meeting the Sunrun Rep. at Home Depot , through the installation and now that we have received our first full months Duke Power bill ( $8.71) we are very pleased. To have such a savings on our bill and to know that we are helping solve a little of the global warming problems makes us proud and very pleased with our decision to go solar.

8 years ago

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Parminder singh Oakland, CA

Sunrun is the best solar company in market today they told me 3 month approximately to install and working solar at my house but they complete every thing in 5 weeks , I never have any problem with the system , I advice only use Sunrun for solar !!

8 years ago

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alan r Little Falls, NJ

the total experience with sunrun went very smoothly.one day installation good cleanup no problems.all the people I dealt with were professional and extremely courteous.i was impressed with the quality of all the materials used for the job. overall rating I give it a 10+

8 years ago

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James Kennedy Oak Park, CA

I have had a Sunrun Leased Solar system now for 20 months and am very pleased with the results both from an installation and financial point of view. I have saved about 2,000 dollars over this period. Best decision ever now that I am retired and live on a fixed income.

9 years ago Edited September 14, 2021

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Mark Gorsky Williamstown, NJ

I have had SunRun now for 2 years. Never a problem and very gratifying that I am doing my part to reduce carbon emissions and lowering my electric bill at the same time. I paid my lease in advance and never had any regrets. Totally Awesome

9 years ago

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Jacob Litoff Millis, MA

The solar panels they gave me for $1k was a great success. I have to pay $37/month for 14 years they take care of the panels for free during that time. No problems yet. and my electric bills are nothing but credit. Can't ask for more. I just wish my car ran on solar energy during the day and ...well moon energy on my way home from gigs.

9 years ago

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Verified Customer

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Genevieve Sayville, NY

I am very happy that I have signed with Sunrun. Everyone I spoke to including the installers were very professional yet friendly. They were very patient with me as I had many questions, and yes sometimes repeated myself and they always took the time to answer me. As a matter of fact they would make sure I understood everything step by step to calm all my fears. I would highly recommend Sunrun.

9 years ago

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Valerie Kumra Santa Rosa, CA

A flawless experience so far. From installation on, we haven't really had to do a thing. Haven't even had to pay a dime (our panels were free with PedersonDean). Once there was an issue with the panels but we didn't even know until they sent us an email that they would be out to fix it. We are two or three years in, and so far, A+.

9 years ago

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NAthan Pasadena, CA

I have had solar for 2 years now and I love it. Although I am saving about $10 a month, I am helping out the environment and everytime I see a rate jump from PGE on the news I can smile. I have never had an issue with anything.

9 years ago

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James Schneider San Diego, CA

#1 Sunrun sent us an email requesting a $500 down payment after the salesman from Smart Energy specifically stated that there would be no down payment. Apparently these two companies were not on the same page. #2 after the panels were installed (before inverter installation) I discovered a hypodermic syringe on my driveway and brought it to the attention of Smart Energy ownership. #3 after final inspection by the county building inspector I discovered 20 - 1/4" Holes drilled into the wrong pitch of the roof. They had been calked and were highly visible from our pool area. The mishap was not disclosed to the inspector or us. #4 I finally got an in home 1 hour visit from the owner of Smart Energy and discussed how I would like the remediation to take place. I would have a roofer of my choice completely remove shingles and paper and re install the roofing. This cost would be covered by Smart Energy directly. The job is complete and we are up and running. I received a call from Greensky and discussed payment. I am anxious to see subsequent bills to verify my savings. James and Ruth Schneider

9 years ago

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Laura Allman

Support has been great, but how much I would pay monthly was not made clear during sales meeting.

1 month ago

Reply from Sunrun

We appreciate your positive feedback, Laura, and we are so happy to hear that you had a great experience. Thank you for being part of our Sunrun family!

Jul. 25th, 2024

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Verified Customer

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chlevine

Very responsive, professional and completed the job as promised.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, chlevine! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 13th, 2024

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Verified Customer

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rousher rousher

The people that came onsite were very professional. They kept me informed of what was going on.

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Rousher! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 5th, 2024

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Verified Customer

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Raymond Woonsocket, RI

since Sunrun took over for Vinivit. communication has been much better

6 months ago

Reply from Sunrun

This is awesome, Raymond! Your positive feedback is like a ray of sunshine to us, and we're so happy our communication has been better!

Mar. 6th, 2024

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Verified Customer

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Ronald

I would rate it full stars as we haven't encountered any issues with it. It was smooth and easy to use. Everything is working perfectly from my perspective. The customer service was great, and I am satisfied with the product.

8 months ago Edited January 10, 2024

Reply from Sunrun

Ronald, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Jane

I had a great experience with customer service when I called about an issue. They resolved it quickly and efficiently, exceeding my expectations. Overall, I was very pleased with the service provided.

8 months ago Edited January 10, 2024

Reply from Sunrun

This is awesome, Jane! We are thrilled to hear that you were able to get your issues resolved in a timely manner. Thank you for taking the time to share your experience with us.

Jan. 10th, 2024

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Verified Customer

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Isabel Jones Merced, CA

Great customer service. Friendly. Answered all my questions

8 months ago

Reply from Sunrun

This is awesome, Isabel! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jan. 10th, 2024

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Catherine Hogan

My light bill are slowly going down. I was told that it would take about 5 years before I would see any results.

3 months ago

Reply from Sunrun

Thanks for your review, Catherine! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 22nd, 2024

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Al Cox

The solar journey has gone well. I realize the savings over traditional electrical power. If I had to do it all over again I would.

4 months ago

Reply from Sunrun

Thanks for your review, Al! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 22nd, 2024

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Verified Customer

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Brado's Spot

Charles B. was very informative and helpful from start to finish during everything. This made the process a breeze.

4 months ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, Charles, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Brados!

May. 7th, 2024

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Verified Customer

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John Amato

Very profession, knowledgeable, and willing to do what we asked to have the perfect installation. Highly recommend.

4 months ago

Reply from Sunrun

This is awesome, John! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 1st, 2024

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Ivan Beivide

Everything went smooth every question I had was answered and the sales rep replied in a timely manner

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Ivan! Thanks for taking the time to share your feedback!

May. 1st, 2024

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Miwa K

The best part was the cash back from Costco and quick response from salesperson and customer support at Sunrun.

4 months ago

Reply from Sunrun

Hi Miwa! Thanks for the feedback! We're so happy our team could assist you!

Apr. 30th, 2024

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Verified Customer

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Crystal Duran

Super quick process from start to finish! I’m enjoying low bills monthly and my family is as well.

4 months ago

Reply from Sunrun

Thanks for your review, Crystal! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 30th, 2024

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Verified Customer

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Fred Roecker

I thought the entire process from start to finish was very professional. No surprises as far as tax benefits etc.

5 months ago

Reply from Sunrun

This is awesome,Fred! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 23rd, 2024

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Verified Customer

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Anthony Thomas

Excellence In Service And Quality Equipment. This Is The Way The World Should Be Run With SUNRUN SOLAR!......

5 months ago

Reply from Sunrun

Anthony, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Apr. 23rd, 2024

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Verified Customer

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Juan Sandoval

I have been with SunRun solar panels for over a year and so far so great. Great company and very reliable

5 months ago

Reply from Sunrun

Thank you for sharing your feedback, Juan! We're so happy to hear that you are extremely happy with your system! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 20th, 2024

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Verified Customer

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Greg Hood

They were accurate in my projected usage and designed a system that has delivered on those estimates.

5 months ago

Reply from Sunrun

This is awesome, Greg! Your positive feedback is like a ray of sunshine to us, and we're so happy that the projected usage was accurate! We hope you continue to enjoy the benefits of your system for years to come. Thanks for going solar with us!

Apr. 20th, 2024

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Taishan D

Great follow up throughout the qualification process from Dustin! And thank you to Austin for promoting Sunrun and pushing me to get solar.

5 months ago

Reply from Sunrun

Thank you for taking the time to share your feedback, Taishan! We are thrilled to hear that Dustin and Austin had such a positive impact on your solar journey. Thank you so much!

Apr. 5th, 2024

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larisa Pierce-Benton

SunRun is a joke they have not fixed our ceiling they ruined from last September!!! I am now getting a lawyer this is such bad business!!! Our system has not worked for several months and they keep on saying they will be out to fix well now 7 months later nothing!!!!!!!! Do not do business with this with this company!!!

5 months ago

Reply from Sunrun

Hello Iarisa, we are so sorry to hear that it is taking longer than expected to repair your ceiling, and for that, we sincerely apologize. Our team would love the opportunity to speak with you further about your concerns to see how we can help you. We will be sending you a private message requesting additional account information so we can confirm your account. Thank you so much!

Apr. 2nd, 2024

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Verified Customer

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Audre Rohnert Park, CA

Everything was clearly and professionally explained. The whole experience was very stress.free.

10 months ago

Reply from Sunrun

Thanks for your review, Audre! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 8th, 2023

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Verified Customer

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Alan Albuquerque, NM

It took a while to get all the contracts going, but once done, everything else was a breeze.

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Alan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 1st, 2023

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Verified Customer

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David Los Osos, CA

Our system has saved us quite a bit every month. We only pay the minimum that PG&E charges us.

10 months ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, David! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Nov. 1st, 2023

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Verified Customer

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Susan

They notified me of every step during installation and I felt comfortable with Dave

10 months ago

Reply from Sunrun

We're delighted to hear that your representative, Dave, was able to keep you updated throughout the installation process, Susan! Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Oct. 26th, 2023

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Verified Customer

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Jessica

it went wonderfully and it's been seamless and works great. I've never had any problems with it.

11 months ago

Reply from Sunrun

Thank you Jessica for sharing your experience, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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The Gilsons El Dorado Hills, CA

We have never had a problem with Sunrun. Install was quick and I still have not had a utility bill

11 months ago

Reply from Sunrun

Thanks for your review, The Gilson's! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 27th, 2023

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Verified Customer

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Rosa Wilmington, CA

The savings have been amazing and the attention to customer service had been great.

11 months ago

Reply from Sunrun

Thank you for taking the time to leave a review, Rosa! We're happy to hear you have been saving money as well as getting good customer care!

Sep. 27th, 2023

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Verified Customer

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Charles Carol Stream, IL

I love the constant production of power when the sun is up. The maintenance is very simple.

11 months ago

Reply from Sunrun

Your review brightened our day, Charles! Thank you for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 27th, 2023

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Verified Customer

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Francisco Oxnard, CA

I do like the savings but will like more communication about any preventive maintenance needed, or if any

11 months ago

Reply from Sunrun

Thanks for your review, Francisco! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. If you have any questions or concerns about maintaining your system, please feel free to contact our Customer Care team at 1 (855) 478-6786. Thanks!

Sep. 22nd, 2023

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David Russell

Sunrun removed the meter from our home in June of 2022. Permanently disabling the system which WAS providing power. It is now March 20, 2024, and the panels have been removed. Sunrun has been billing us the whole time. We are due reimbursement for the power we had to buy over the last 2 years. Nothing but a runaround from Sunrun. They have lied about the progress on a replacement system to the Attorney General of CA, whom we contacted, We are considering suing Sunrun, and probably will do so.

5 months ago

Reply from Sunrun

Hello David, thank you for reaching out and letting us know. Our team would be more than happy to look into possible reimbursement for the time your system was down. In order for us to best assist you, we will be sending you a private message requesting additional account information. Once we verify your account we will assign an Escalation Expert to help you further. Thanks!

Mar. 22nd, 2024

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MICHAEL LUONG

I should have done more research before I signed contract with Sunrun company. Before the installation they promised you everything, after everything is finalized and it's ready to operate, they will ignore you. I have called, text and emails to them and several different people from Sunrun and non of them replied. Avoid this company and do research before you even thinking of calling them.

6 months ago

Reply from Sunrun

Hello Michael,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?

Thank You,
Aulana

Mar. 15th, 2024

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AMZ Denver, CO

Great at keeping me up to date on the installation process. Took longer than expected but not excessively so. Sunrun has been very responsive to my inquiries when needed.

6 months ago

Reply from Sunrun

Thank you for your review, AMZ! We're so happy to hear that you had a good experience with us and welcome to Sunrun family!

Feb. 28th, 2024

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Santhosh Balli

Poor service No concern for customer Technically inefficient systems Mis-use of personal banking information on file. Charges credit card for high $$ without notice that customer has no clue about Takes months to revert back on a case. They just keep transferring calls from one team to other. Customer reps have no knowledge Concerned to mint money

7 months ago

Reply from Sunrun

Hello, Santhosh, thank you for taking the time to reach out to us. We are so sorry to hear that you are not satisfied with the services provided, and for that, we sincerely apologize. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. If you have any questions in the meantime, please feel free to email us at resolutions@sunrun.com. Thanks!

Feb. 16th, 2024

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Mike Campbell Milton, VT

If I had it to do all over again I would in a heart beat! Very professional, friendly, and competent staff from top to bottom.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Mike! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 30th, 2024

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Alice Perlman Sebastopol, CA

I had a $40k system installed in 2021 and all went well until July 2023 when the system failed. I was not informed of this until I got the trueup from PGE with my bill of $3000.00, I finally called them to learn that the system failed in July. My app only told me that it had an error in loading. Why didn't anyone call me, text me, come out and fix the problem. I called in December and they had no appointments until Jan 8, 2024. This is terrible service, terrible app, and if I could return the whole system I would do that. Alice p

8 months ago

Reply from Sunrun

Hi Alice, thank you for bringing this to our attention. We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. They can take a few business days to review your account, so please don't hesitate to send us a private message if you have any questions in the meantime. We look forward to turning this situation around, thanks!

Jan. 10th, 2024

Sunrun Reviews