SunPower Reviews

After signing my contracts with SunPower on 2 Nov 2022, I was passed along from my sales rep Joe C’s, to my project manager, Steiger M . The one email I got from him on Nov 28 was to tell me the engineers had finished the planning and we were proceeding. I have not heard from him since. He will not return any calls or emails. I had to get the escalations dept involved, and a Zach White answered a few emails before stopping communicating with me. At no point was any inappropriate language used in any communication. I was told that it would be impossible to place backup batteries in my home. This is months after being told the engineers had approved plans. Now I can not get any one to talk to me, am I still under contract? I’m honestly not sure. One thing I know is if it’s this hard during the “honeymoon” phase, I can not imagine how bad getting a repair under warranty would be.

Happy with install. Did have some arc fault issues but these were resolved. We have an 15 panel array but still end up with a $2500 -$3000 utility bill at the end of the year.

I think this is not true for everyone for giving a 5 star review. This company I chose last year which I thought would give me a good service and installation end up the worst service ive had. I signed a contract last August of 2022 and until now I havent got my installation yet. Back and forth design correction requests from the city planning and not sure if they know what they are doing. The bad thing here was the poorly coordination of the permit coordinator to the city. They gave me ETA from my previous PC to get the permit and then the following week i just learned from the city planning that the coordinator never ever resubmit a correction plan to the city till to this date while Im writing this. Previous project coordinator who took this project never coordinated well throughout the process of the project from their subordinates, city and client. So until today I havent got my installation yet not even permit and NEm approval. I wish i just go with another solar company.

Stay as far away from SunPower as you can, unless you like non-functioning systems, endless hold times on customer service, and refusal to have a tech come out to your house to even investigate why your system isn't producing energy. My solar system has not been producing energy for several months at the least, and maybe longer. I have called SunPower so many times and get nowhere with them. You're lucky if you can even get a human on the line after endless wait times. Once you do get a human on the line, they'll tell you that you need to contact one of their local dealers. Then you repeat the same exercise with the local dealers, explaining what's wrong, and they tell you you have to contact SunPower corporate to have them send a tech out. But SunPower corporate refuses to send a tech out. I have no choice now but to rip out this junk system from a junk company with junk customer service and replace it with Tesla or some other company that isn't falling apart at the seams. The wheels are coming off at SunPower. Stay as far away as you can. EDIT: They've requested more information from me as if my review isn't legitimate or something. Here is my reference number with their customer support: ref:_00D80ZF1L._5002T1OmjR8:ref Nothing I have said here is something I haven't said to them in private many times. But now that it is posted publicly they are scrambling to address it. We'll see. Haven't heard from them yet. EDIT 2: Do you see their response from January 30th? They never followed up after that. They told me they would send a technician out and never did, nor did they call me back to schedule one. EDIT 3: They finally sent a tech out to look at my system (which wasn't even installed correctly). They charged me $300 for this technician to come out. This was about a month ago, since then I've heard nothing from the company. Can't get answers from them about what was wrong, what needs to be fixed, and if it's covered under warranty. So going on 9 months no of no working solar due to SunPower being a disaster of a company. EDIT 4: Despite their own technicians telling me the system was not installed correctly, and was installed with poor practices leading to extreme fire hazard, and also telling me that the panels are dead but covered under warranty, the corporate office REFUSES to do the right thing and replace my panels under warranty, and fix everything that they did wrong. Their corporate office and customer service people are either evil or incompetent. It boggles my mind that their own technicians can tell me to my face that their bosses need to replace my broken system under warranty, and then their corporate office calls me and spins some crap about why they can't replace it and why they won't replace it. They couldn't even keep their story straight. This business is a dumpster fire of an operation, and customer service is like talking to ChatGPT, if ChatGPT got hit in the head really hard. Do yourself a favor and never use SunPower. I will be recommending against them to anyone who asks me about them. I will never use them for any of my properties, residential, commercial, or otherwise. The whole point of solar is to save money, but now I am in the hole tens of thousands because they sold me a hunk of crap. I am just glad my house didn't burn down with the poor and shoddy job they did on installing it.

Researched Solar. SunPower panels are among the best, but customer services is zero out of five stars. Only gave 1 cause I had to. Can never get a straight answer, never get the correct answer, 10 out 10 time there is some type of excuse that has nothing to do with the issue. 10 out 10 times who you are talking to never knows what is on your house, what you are suppose to get, and can never find you proposal when your on the phone with them. Panels are great, but system can only be as good as the customer support behind them, and that is terrible. So do not fall for the same thing I did. I was told get your sunpower panels from sunpower directly cause we stand behind everything with a 25 year all inclusive warranty, and don't use a sub contractor that won't be there for you. Well in 5 months sunpower can not get anything done for me and indicate when they do something it is because of BUGGING them. I don't expect a call back with your issue. They were literally monitoring my system for 5 months and could not figure out the readings had to be wrong. If the monitoring didn't fail completely 5 months later and after per there words BUGGED them enough to send someone out to look at my system, no one would have ever known the monitoring was inaccurate. When the tech came out he found what was a bad wire, when he fixed it, the monitoring started working properly for about 4 days till it went down again and since then I have had to reboot the system 3x to get the monitoring working. But know one from sunpower cares. Value for the money is only 5 stars if I never have an issue with the panels. The panels are great, the guys that came out to my home were good, but everything else is TERRIBLE. Oh by the way Sunpower I had 3 people that were interested in solar after I had mine done. Unfortunately I referred them elsewhere, cause I can't lie to a friend and have them go through what I have. VERY DISAPPOINTED!!!

My solar experience has been very positive. I like the Sunpower apps that show you how your system is performing. Overall, a very positive result with Sunpower.

All I can say SUNPOWER is only good at in selling solar services, "BUT" with regards to after sales service problems that their solar installation and equipment is concerned, the company has "ZERO" response when you need them to fix the problem(s). Here in San Diego, they refer their repairs or trouble call to a 3rd party company and the SUNPOWER will expect that giving their customer a confirmation number has done their job. I've been calling the SunPower for several times after giving them my credit card, until now no one ever contacted me from the repair company they are working with or resolution on their end. The SunPower customer service has always the same response, that they are looking at it every time I call. As a customer, I hate giving 1 star but, if you do not do your job, as you have promised during your sales pitch, I'm sure we will voice out our problem(s) and get the party concerned for an immediate resolution or action on this matter. Additionally, if you cannot provide the services that we need please let us know so we have an option to address our problem immediately rather than wait when your action will take place. In comparison with SUNRUN Solar in my other residence, I'm glad to say that SUNRUN does a better job, and I did not encounter this kind of problem or been ignored. Looking at it is not the best answer, you need someone to physically check on site the problem. ACTION SPEAKS LOUDER THAN WORDS!!! While I'm writing this review, I was talking to their customer support and after telling me to wait for 20 minutes, because he is "looking at it" he just suddenly hangs up.

IF YOU ARE THINKING ABOUT IT...JUST DON'T WORK WITH THEM. We signed our contract on July 4, 2022 and until today January 30, 2023 they are still working on setting this up. We were told they will keep us updated...NOT TRUE! We have to constantly call for updates, and there has been times when, the representative answering doesn't even know why it has taken so long. They can and worked on our box twice. They have HORRIBLE customer service. We have been patient and understanding but this is just beyond reasonable timing. We are considering just looking into canceling and finding a new company. We are TIRED OF WAITING!!!!

service after the sale... lacking UPDATE: Sunpower responded with a new email address to tell them my issue: They sent another email address due to this review. . I emailed my contact information... the mail did not bounce but the response has been zero after nearly 2 weeks. If I could give 0 stars I would. ******** The 3.6KwHr system I had installed directly by sunpower about 5 years ago. It worked fine, was done on time and was completed in a professional manner. Two months ago, the Sunpower monitor quit reporting data. I did the reset sequence and triple checked the internet connection to no avail. PGE reports my system is still working... just the monitor has quit. I sent an email to Customer Service who responded that response would be slow. I waited. No notice after a month. The sunpower mobile app says to send requests to a particular email.... invalid address. I have concluded that there is no Customer Service department. The system works, but buyer beware... if your system fails after a few years, you might not be able to talk to anyone about it.

We signed a contract for a system for our house on August 15th of 2022. The sales rep was amazing! He was very attentive. A week later we signed a contract to get a pool built. Guess what happened? Our pool was designed, permitted, built, and running for a month before our solar system was up and running. This company is SLOW to actually complete the work. They are very fast to get the contract signed and financing in place so they can get paid. Any time we emailed or called and asked questions, it took days to get an answer. We needed a bigger electrical panel on our house to accommodate the size of the system we ordered. They knew this at the start of our project, and it took weeks and weeks to get that done. They were very slow in getting permits through the city to do the work. They said it was a city issue. We called the city, and they explained the issues were on the company side. We asked to cancel our contract several times and were told that we cannot. This felt shady and almost as a "gotcha" moment. I am not saying they did not perform the work as stated in the contract, I am saying it felt as if the company does not care one bit about the customer after the contract is signed. The install crew was fast. they were very professional. All of the panels got installed as ordered. What was missing was the "bird guard" we asked to be installed to stop pigeons from roosting under our panels. The panels have been on our roof for nearly 6 weeks now and birds are living under them. There is STILL no guard up for them. They said the system has to activated in order for the install to happen. Now whoever installs it will have to power wash the roof prior to installing it. I can almost bet money that won't happen without a fight. We actually "flipped the switch" to activate the system on Thursday January 19, 2023 (5 months after signing with them). I tried to log into the app to see how the system is producing and their app "can't locate my system". we have called, emailed, and complained for three days now and they still can't/won't help us resolve this. We have gotten email with resets and instructions, but it still does not work. We have asked for help, and nobody can produce answers. their solution is just to send more emails to reset passwords. I don't write reviews often but felt it was needed. For the amount of money spent, the level of service is a lot lower than expected. As far as the lower portions, I can't say the value for the money since the app doesn't work and we can't see what the system is doing. The Quality of Product can't be rated because the app doesn't work and i cannot see what the system is or isn't doing. Customer service is lacking severely. Below they as "How long did it take from the time you signed the contract to the time your system was fully installed?" they don't give an option for "5 months for system and still waiting for bird guard" so I selected "Not installed" since everything we ordered is STILL NOT installed.

This company should be shuttered for good. I had panels installed in May, 2022, and have yet to see any savings. I have received an electric bill each month since installation and it took until Jauary 5, 2023 for a tech to come out and look at my system. Supposedly it's now operating fine and sunpower offerred tosen me a measley $300 for my troubles. I paid two bills for six months. One toSunPower for $217 a month and the other to my electric company and no bill was under $200 for that. IT"S A SCAM I bought a used car recently and the dealer called me a week later to ask how I liked it. I spent $58,000 on a solar system that the company came to my door soliciting and not one call to ask how it was going. I found out that the system was malfunctioning after receiving a massive electric bill one month after installation. That's how you find out these awesome panels they talk about arent worth the cost. There's no one around to fix them. I can't sell my house right now if I needed to without losing tens of thousands of dollars. If a system doesn't show it's saving you money, then no one will take over the cost.

If there a no star option I would use it, so far it’s been 6 months since we started the process and still do. It have plans submitted to the city? They keep sending to a new person supposedly higher up to help out but every time I talk to someone another month goes by with the same answer, we are waiting on one thing or another. Why am I still waiting and working with them, good question, not sure why? I do like their system and cost. I was sent to an executive specialist and he tells me I will get back to you next Wednesday, it Thursday. I would be out of business if my company was this bad. This is my last gasp, we’ll see if this review means anything to them? Not holding my breath at this point. B.jepsen Ventura, look up my account Sunpower.

The absolute worst dishonor company I have ever dealt!!! their website recommends using their elite dealers which I did KamTech Solar which after both of us sign a contact in Nov 2022 comes back and wants to charge me more money for the solar Job and as I explained to them I don't believe you can change a price on a contact that we already singed they hung up on me and canceled our contact. I tried to rectify this problem with SunPower directly and again was lied to by their sales reps (Charlen J) who asked me to email her everything all my documentation which I did and she explained to me that Sunpower will honor this contact only to find out a week later I was lied to again and Sunpower is now stating their is nothing they will do. I can only tell everyone to RUN do not trust this company or their dealers they are not honest and clearly not the company you want to have faith in for the next 25 years RUN!!!!

Here is my story with SunPower. Based on the consumer reviews, I decided that SunPower is the company that I should be hiring for my solar system so I made a call. Taylor F ( Energy Consultant) from SunPower contacted me via e-mail and we set an appointment to get started. The appointment was on-line to my surprised (Early July 2022) , however he went over all aspens of the project and asked many questions include type of roof on my house. Shortly after initial meeting, the local survey was scheduled and then the contract was sent to me with full cost of the project. I had many question regarding contract and I was also concerned about my new roof and wanted to make sure the solar panels installation will not cause any damage to the roof and in case of water leak, if SunPower cover the damages. One I signed the contract, I was contacted by Matt J (Project Manager). From that point on, there was no communication from SunPower. Weeks passed and I sent multiple e-mail to both gentlemen with no respond, so I decided to call Customer Service in which I was put on hold for more than one hour. Finally, somebody responded and all I wanted to say, please have Matt J contact me regarding my project. Finally after 4 months in this project, already signed the contract based on cost of the project and very poor communication, I receive a text from Taylor that I need to pay additional $5600 in top of what I have already sign and agreed to. This is not a way to do business and customers agree to move forward on a project based on multiple factors and one of the most critical is the COST

Case # 02762634 I received the bill of $98.28 from your Billing Dept. I was very upset. I did call Billing Dept but the service rep told me that my case and account have been transferred and handled by John C . As you know ,the Solar system was dead since Dec 11, 2021 ( over 1 year ) and did not produce any electric at all ( zero generation ) due to inverter not working. Your techs came to my house 3 times: June 6, 2022, Sept 21, 2022 and the last time Nov 18, 2022. They could not replace inverter because they had no spare part. I asked why they came to my house without an inverter. They said to buying time. Sun Power owes me $575.28 which I paid during 1 year period, plus I paid $951.46 to SRP so far ( local electric co in AZ ). Total : $1,526.74 but SunPower have not settled yet and now your Billing Team sent me the bill saying that I owed $98.28. Please contact your internal ( Billing Team Dept ) to stop this issue. You are so greedy. This company is the worst for customer service. Each time you call 800, you have to wait for 1 hr 20 min or leave a voice message and no one would call you back. I wish I knew about this.

It has been disappointing and frustrating to work with SunPower and its partners. I contacted SunPower directly so I could obtain a quote and information. They sent out a partner company or installer, not even clear who they are, nonetheless, that person presented himself a SunPower representative. Not until several calls later, was I informed I was working with an installer company and then a construction company, but they also refer to the company as a partner. Throughout the process I continue to be mis-led. I was told changes could be made to the contract as long as the plans had not been finalized with the City and even then, changes could be made. I was first informed the contract was the same amount of power wattage as another quote, as they were competing for business. Not until after signing the contract, it turned out I was not getting the same wattage. In order to get the same wattage, I had to increase by 3 panels which cost me over 4,000 more. I was dissatisfied but past the 3 day grace period. Since it has been taking so long for the plans to be approved (about 5 months), I lost my highest electric bills. I contacted the electric company to inquire about the panel amount and they informed me it was too many panels based on my electricity bill. When I asked the company to decrease the panels due to the concern (at this point, the city was waiting for corrected plans to be resubmitted), they said I couldn't since the panels had already arrived and it would cost me more to decrease the number of panels. Later, I was informed the panels had not arrived so they had no installation date. I was asked to sign a project completion form, but city had not approved the plan and I had no panels on my home. Therafter, I received the Solar Consumer Protection Guide (4 months into the contract) which I was supposed obtain before I even signed the contract. They wanted me sign that I had received it as outlined in the guide. I have contacted SunPower twice to inform them of the misrepresentation and everything that has happened. They said according to their records my project is completed and someone might call me back. I never got a call back. Yet, I have no solar panels and recently (yesterday) given the plans where the panels are going on my roof. The plans (panel locations) are not what were agreed upon. I will have to go to the City to confirm information for the 2nd time. This has been an on-going nightmare, especially for the amount I am paying. I have already paid 7,000, with a project of over 34,000. There has been additional issues, but then I would be writing a book, but please read this carefully so you know what you are getting into if you go with SunPower.

Really bad customer service, responsiveness, and management of installation process. Let me summarize: 1) installers tried to change the original design upon installation after a 4-hour onsite inspection. They wanted the change to make installation easier and presented it as a requirement. 2) I said no and the dumped the equipment on my yard and just left it there for 3 weeks. No outreach to explain what is going on. 3) Issue resolved after multiple emails and calls. They installed per the initial design. 4) Installers say a step is missing and I have no clarity on what the step is and when it's going to happen. My point of contact at the company doesn't even know what the step is. It's been weeks since I asked and can't get an answer to this very simple question. 5) Installation inspection failed. I get no proactive outreach to explain next steps. I have to reach out and after multiple emails - each takes a full business day for a response - I still don't know when rework can be done. I still don't know about this mysterious missing step either. It's been two months since installation started and there's no clear path to completion, and no communication with me even after multiple escalations. I tried to complain internally multiple times to no effect so hopefully this public note will help.

SunPower is the worst company I have ever dealt with. They installed panels and a battery. We complained that their battery was heating up the garage, producing a chemical smell, and making a lot of noise. Worst of all, the first weekend, it burned through $300 of electricity somehow! They first explained it was a faulty setting, then told me it was not the battery but something else in my home. They tried to repair it - but in the end told me the battery was fine! After a lot of back and forth, they agreed to remove the battery. Most incompetent staff I have ever dealt with. Worst product I have ever purchased. I then called a local company for another battery and everything went smoothly with them - I now have a Tesla battery in the garage - no heat, no smell, no noise. It actually does what it is supposed to do.

Once the site study was complete, everything moved at a snail's pace. Expectation was to be producing solar power 2 - 5 months after signing contract. Signed proposal in May, it's now the beginning of December and still no power. Installation was completed in August and all they had to do was schedule an inspection with the Electrical Inspector; They haven't even called the town yet. The coordinator seems to be doing his job but no one is listening to him. Trying to contact someone who is really in charge seems impossible. Customer service is terrible.

Their service is terrible. Over the years, I have been without power, either totally or partially for more than 300 days while waiting for repairs to be made. I am looking at 6 utility bills between 2017 & 2022 where I’ve had to pay over $1200 because solar was broken. Their customer service department seems to have as its purpose to deny, delay, and mislead any customers who have a complaint. A new customer service supervisor told me my reduction in power must be due to my using more electricity. Fact, is I live alone, and have made no substantial changes in my electrical usage since before I owned the system. They can’t substantiate my complaints since their records only go back two years, and they won’t accept my documentation. He now says he will request in on site technician visit. This is after more than six months of my pleading for such a visit and being denied.

The information shared is highly inaccurate and they canceled the proposals I agreed on without any notice, just because they saw a higher financing rates. The agent always said they don't have panels that I wanted and all of a sudden after the financing rates have increased, and they canceled my old proposals to get a higher financing rate proposals, the same out of stock panels were available. What a joke! Overall their brand is highly overrated, there are several trust issues with their teams and their practices. I've seen lot of sales people use convincing strategies, but SunPower uses cunning strategies. Stay away!

If I could give them zero I would. We had a rep visit our house, send in an evaluation to cover 80% or more of our electric bill . System was installed and doesnt every come close To covering 80%, it covers more like 20% of our electric bill. Naturally the guy that did the original evaluation and install is no longer with the company. In order to get to 80% we would have to install and pay for three times as many panels. Added to this frustration , the system stopped working in June of this year 2022. I contacted sunpower, I was left on hold 3 times for more than an hour each time and finally had to give my credit card in order for anyone to call me back to set up a time to fix the system. After 4 follow up emails I finally have an appt on 12/15/2022. Hopefully someone will show up!if you choose sunpower, Get a guarantee the system is what the rep is selling you and confirm maintenance and repairs are indeed available. Our experience with sunpower has been very poor and disappointing .

The Sunpower customer service is very poor. One of my SunnyBoy inverters on my system failed in July this year. It took 30 days before the Sunpower service tech came out to troubleshoot the failed inverter. Even though I diagnosis the problem immediately from error code on the inverter. Then another 3 weeks for the replacement inverter to arrive to install. The repacement inverter was programed incorrectly in Germany language versus English language and did not work. Inverter still needs software update to function properly. Half my solar product has been down since July. Still not fixed. Another follow up appointment is scheduked another month from now. I have had a monthly electric bill of $80 for the last 4 months with half my system down. This is bad customer service. The replacwment inverter should have been replace in 30 days rather than going on for 4 months or longer.

We have a Sunpower solar system that was installed about 13 years ago. We have a 20-year service agreement that is part of this lease agreement. Half of our system shut down about 6 months ago and we have been contacting (trying) Sunpower for service. This company has the worst customer service of any company that I have dealt with. We have been calling almost daily. while waiting, sometimes up to 2 hours per call. On each call we have been told that the problem is being fixed but there is never any follow-up. We have even been assigned to a support supervisor Shane B , who does the same thing, she tells us that she will get this issue fixed but never follows up nor contacts us to let us know what is going on. 6 months later and we don't know what else to do, as the system is still not fixed, and we are paying monthly for a system that is not working.

The worst customer service I have ever had. The equipment is great until it fails. When I needed service, the Sunpower tech literally told me "Here are 4 local numbers, call them. Bye!" Since then it's been nearly 3 months of ignored phone calls and unanswered emails. If you do get a response, they lie and tell you everything is under control which of course it's not. Then more ignoring and more lies. And this is for an under warranty system that set me back $40K I think Sunpower should just be honest with customers and tell them "We have your money, we don't care about you, we don't care about your system, please go away and stop bothering us." At least that way, warranty repair customers could plan accordingly. To anyone considering Sunpower, I suggest visiting their page with the Better Business Bureau, and customer comments on their Facebook. While I'm sure that the tiniest fraction of customers ever bother to comment there, the stories are shocking. Missed appointment, incomplete designs, lease customers whose systems haven't worked for a year, etc. If you take the time to research this company and still choose them, at least you've been warned.

I'm sorry to say I cannot write a good review. Sunpower was contacted in March, it is now October and after many additional contacts by me, and my installer, I am still dealing with no results to replace my panels which have hot spots. I was under the impression this was under warranty. I understand since Covid things are hard but really? 7 months? and we are now approaching winter. Thank you, Nancy Dodson Buckland, MA

They have grown too big for their britches in our area. We bought a house in San Diego last April. From day one the solar system (28 panels-leased) didn't work. It took them almost 5 months to repair the system, for which we were to be credited the time the system was not working. The entire solar system should have been adequate for the summer electric bill, instead SunPower is issuing us a $114 credit for 5 months of the panels not working and we are stuck with massive electric bills! It's an absolute joke and a sham. Every time I tried to call to get this issue resolved, I waited over an hour to speak to someone, multiple times the calls were dropped due to storms in their calling center countries etc. I have countless emails that never get replies. I even had a supervisor's texting number, but he doesn't reply either. The minute I had some low level call center person ask me if I'd read my entire contract (28 pages) to find the part where it talks about reimbursement in these situations, I knew we were in trouble! It's all good until something like this happens, but don't expect them to have your back. These folks should be ashamed of themselves! I have a young family with a special needs child in the home 24/7 that requires comfortable temps. This last summer was particularly warm, therefore the A/C was on a lot and the summer electric use was tremendous, but should have mostly been covered by the credits from the solar, had it been operational. The SunPower delays in repairing will cost us dearly. Watch out folks--this company is not ready for service when things go wrong!!!

Based on these reviews, I signed up with SunPower. They had a terrific salesman who, using Zoom, made me feel safe, respected, and certain I could get the complicated installation I needed. So I signed a contract for a lot of money. From then on EVERYTHING WAS HORRIBLE. Everything they told me was a lie. I communicated with a dozen other folks and algorithms, but no one in the company communicated with anyone else there. It was totally disjointed. I was told that this would all be resolved when my "site survey" team came and we would discuss my actual needs, and then begin the design phase. The site survey day arrived. It turned out to be one person, who wouldn't give me his name, didn't want to talk to me, just walked around my property and roof taking photos, and left. That was the last straw. Luckily they were willing to void my contract without a hastle. BTW not one person or robot has asked about my experience. Oh I'm pretty sure the positive reviews here are fake. Try Yelping SunPower, you'll see what I mean.

Very bad customer service. My system is 18 month old and is offline for the past 20 days. There is no notification from Sunpower about the outage. When I see the monthly report, noticed that system is Offline for 20 days. Is Sunpower expecting customer to monitor the system continuously? Reached customer service over the phone after waiting 30 min online. They've opened service request and came back with excuse that they could not identify the issue and asked to reach out to the installer. Installer is busy and wants service request from Sunpower. Each party throwing ball to other court instead resolving the issue. I would not recommend Sunpower to anyone due to bad customer service and reliability of the system.

Public published review 9/1/22 Been Trying to reach this company by phone and email, to no avail, I waited over twenty minutes on the phone and no one answered, their emails state that. they will answer as follows: Hi, Thanks for reaching out! We would like you to know that we received your email and we will get back to you within 48-72 hours. If you have a more urgent need please contact our support team at . Our Customer Service Hotline is open 24/7. Thank you. Regards, The mySunPower Team Still no answer after 10 days, but today some idiot from the company sends me a Performance report with no power produced for the month of August. I guess I will need to get an Attorney involved to get the $58,000 that I paid for this useless system back. Please cancel any orders you have with this company, or you will be sorry that you did not!

I have been with SunPower for over six years now, and up to now I recommended them. My solar system is producing electricity but I cannot monitor the output for over a month that I know of. The problem is the cellular chip installed in my system is 3G and that went out in January 2022, and I noticed I could not monitor my system in June 2022, when I received my $700 true up bill. I did some research with PG&E and noticed I have been under producing electricity by 50% for at least 9 months out of the last 12 months. That is why my true up bill is so high. I contacted SunPower and informed them I cannot monitor my output because the system is disconnected. They informed me they are aware of the issue and a work order was submitted. I gave them all my information they requested and my work order was denied due to lack of information. I called back about a week later and had to submit another work order. I was told there was information that was lacking. I gave them the same information again and was told another week later the work order was approved and a technician will be calling me to schedule an appointment to replace the 3G cell chip. I have been calling weekly and was told today that the company (NovaSource) that is scheduled to perform the repair is not responding to any inquiries made for service. I was told today that SunPower will give me an update when one is available. I have been trying to resolve this issue for over a month now and have been on hold a couple of times for over 90-120 minutes. This is totally unacceptable and needless to say I will not recommend SunPower to anyone, because service after the sale does not exist. I am on the verge of contacting my Attorney to resolve this issue due to breach of contract, which states in part, SunPower is required to perform all maintenance for the length of my contract. This is not happening and all I am told is they are sorry for the inconvenience, and they understand my frustration. I am so frustrated with SunPower, I want them to cancel my contract and remove my solar system so I can go with a better company.

Worst company ever, they take couple of months to install. We bought a house that upgrade package comes with SunPower solar installation, We got approval from PGE permission to operate, but sunpower takes couple of months to install, always they says no man power. It was scheduled once, and technician didn't showed, called customer care to enquire, they post poned the solar activation to one more month. Stupid service ever. Frustrating to call, and answer is always same. Not sure why they are running this service. Guys, I don't recommend SunPower, please go with Someone else in the market. In the comitative Market SunPower is behaving stupid. Don't loose your money and revenue on the solar panels.

My Experience with Sunpower was worst. Let me explain my situation, I recently bought a home and the home is installed with Sunpower Solar and when I moved in the solar is not working (inverter error). I reached the customer care , they asked to do the pre-payment I agreed the terms and even I showed the interest to extend my number of panels (which I need that because of the electrical cars). After the call, there was no response from Sunpower team, I almost called twice a week to check my status and every time I got the same response , either they will send mail about pre-payment or technical team will reach me…. Nothing happen after every call. I am ending up paying more electricity bill due to the summer. There is neither proper technical support nor a proper response from the Customer support. The team don’t have any clue of how to pipeline the process , the case manager is working on his own pace. They are not worried about customer after the installation completed. If you are really worried about the proper process and streamlined customer support, please stay away from Sunpower.

My system has been down for 3 months with no target for resolution from SunPower. We had our 7.6kW grid-tied system go live in Dec of 2015. I have been a big fan of solar for the entire time we've had our system, although I have been reevaluating that in light of my recent experience. The inverter in our system stopped worked on May 4th, 2022. I called SunPower that day. They monitored the system for few days and then made an appointment for May 24th to send someone out to look at it. The technician confirmed the inverter needed to be replaced. Since that time SunPower has not been able to provide me with a target date for replacement, citing the unavailability of a replacement inverter. I have called their technical support numerous times over the ensuing two months, but they always gave the same answer. Around July 28th I called and after being given the same answer again, I asked to speak to someone with more authority. I was told that there was no one available, but that a supervisor would get back to me. On July 29th I received an email from a Customer Care Supervisor informing me that she sent an urgent follow up to their materials team to get an ETA for the replacement inverter. She also said she would give me an update within a week. It's now August 6th and I have received no further update. My system has not produced any power for over 3 months now. I have been paying regular utilities charges for electricity which has amounted to hundreds of extra dollars. The last few months is also the time of year that we build up a surplus in our net metering program that cover us in the winter when the system produces less power. I had been considering adding batteries to the system and going off grid, but no way I would do that now. This situation is completely unacceptable. Why would I ever consider solar at another house in the future if there is the possibility the system could be down for months at a time with no target of when the system would be operational again? UPDATE: I first submitted this review in early August. SunPower replied and said they would assign an Executive Support Specialist. Its now been another few weeks (Aug 26 as of this writing) and there has still been no progress. My system still does not work and there is no target date from SunPower to get the needed replacement inverter. Its been almost 4 months that my system has been down. At this point I'm not sure there is much value to the SunPower warranty. This is for a system that cost tens of thousands of dollars to install, and has been useless for almost 4 months. The system was great while it worked, but with such a long outage, I cannot recommend SunPower to anyone considering solar.

I got my solar panels installed in February of 2016 I've had one issue with the micro inverters which they've already fixed now as of March 2022 the next issue that I have is that their sunpower monitoring system no longer connecting to my wifi because they use 3G wifi that is no longer available now they have to use some sort of 4G or 5G service which sun power monitoring systems Don't have, I've been waiting for a part for 5 months now for a part for my PVS6 monitoring system to no avail.. No way to check on my production and I'm still getting the run around that they're still waiting on parts yet I know if 4 people who had their systems installed with new monitoring systems using the new 5G wifi. So I'm guessing only new clients have preference not clients from 6 years ago..

DO NOT GET solar panels from this company! As soon as they arraigned installation, they forget about you. When your system stop working, they will NOT repair it. They will NOT communicate with you, they will NOT return phone calls, they will NOT help you in any way. What they will is laying to you and make up stories about trying fix the system over line. Two, again, TWO months my system ids down and NO help from SunPower. Did I mentioned. they received payment for installation in full? And they promise blue sky, when they offer install solar panels? So take my advice, stay clear from this company, save your self money and aggravation.

Where to start, for something that should have taken 3 months to complete it’s going on the 8th month, and there are no signs that it will be completed anytime soon. To save time, I’m just giving bullet points of all the issues: - I have a flat foam roof, after SunPower came out 3 times to check the roof (and I paid $6500 to install new form) a date was set for the installation of the panels and battery. On that day, no one showed up so after calling SunPower, I was told the new project manager canceled the installation due to the fact it was a flat foam roof and someone will need to come back out to look at it for the fourth time. - New date was set for installation, the guys shows up, but told me 'there is an issue, it's a foam roof". No shit, you all have been here 4 times looking at it. So, they were able to install the SunVault battery but no panels. After installing the battery, they needed to program it. Well, there is an issue with programming, and after 4 weeks and 3 site visits, the issue is not resolved. - I had to constantly call SunPower for updates on what is going on and what is the plan to solve these issues. No one person at SunPower looked at this project from a holistic point of view. - New plans had to be submitted to the City and a roofing company had to be scheduled since SunPower didn't want to drill through my roof. Which is ok but why did it take 4 site visits and 2 installation dates to finally figure that out? - Installation day- the roofers came then SunPower to install the panels but they had to change the layout which now requires a revised plan to be submitted to the city before final inspection. It's now 4 weeks post installation and still waiting on approved plans to get the final inspection. - Rebates - I was shorted $500 on the rebates, they said they would fix it so we will see. - Damage during installation- they advised they would fix and paint anything that got damaged. I took pics of all damages and sent them to SunPower. The repair guy came but only repaired 3 small holes inside. He failed to repair the Stucco or paint the conduit. So, another time had to be scheduled for these repairs. This nightmare isn't over yet and I don't know when it will be but this has not been a good experience or shown well for SunPower.

Had to install a new circuit breaker box. One day, without notice someone started banging on the side of the house. Person was here to remove stucco from around the box but did notify us that he was coming or that he was here. Just started busting out stucco. Told them we expected to get an electric car. No room in new box for a charging circuit. Well the panels are installed and operating, but since their subcontractor installed the new MPU there is a circuit out. Test meter says hot and ground reversed, but if you move the mess of wires in the box it sometimes goes to normal. Sunpower sent one of their guys to verify there is a problem, which they did, but no one has come to fix it. Almost two weeks now having to run extension cords to the dryer and the fish pond. Also, the new stucco around the new box is cracking all around the patch and new box. Again, no one coming to correct the problem. They also do not have the monitoring module. Back ordered. No information on when it will be installed. No mention of that until after contract signed. Very little response from SunPower. Not amused.

If I could give this company a negative 20 for a review, it STILL would not be low enough. This company is a total joke, a total rip off, and completely dishonest and incompetent! RUN AS FAST AS YOU CAN away from SunPower. They are seriously the most unorganized, unprofessional and dishonest business I have ever been in contact with. I signed a contract with them on August 4th, 2021. Today is June 20th, 2022 and I STILL don’t have any Solar power yet I’m being billed by their finance company for the solar panels Sunpower put on (or hired someone else to put on is more accurate) AND am still paying my local electric company for electricity for my home. I have told the finance company I’m not paying for something I don’t have. I have told SunPower to remove the panels and cancel my contract because I’ve spent numerous hours trying to get them to respond only to hear from someone with false promises to “fix” things over and over. Also, within a week of finally hearing from someone who assured me “they are expediting my case” I receive a letter/email stating that that person is no longer my contact person for my case…..someone new has been assigned. This company is a total joke! After trying with no luck to reach the founder, Richard S and the CEO Peter F, I am now being forced to file complaints against SunPower with: The General Contractors Board, the Better Business Bureau, the Federal Trade Commission, and the Secretary of State. If this gives me no resolve, my attorney will step in. Do NOT use this company. They are a total fraud!!!

I have leased a solar system from SunPower for 5 years. The system has never generated its guaranteed level of energy. Each year I have had to make repeated calls to get reimbursed for the lack of energy production. This past Friday I made three calls since the refund was nearly 90 days delinquent. On the first two calls I was disconnected. On the third call I complained about the disconnections and was assured I would receive a call back in one hour. No call back was ever received. In the prior year after many conversations I was sent a reimbursement in the form of some limed use credit card, again after many conversations I received a check which was months past the end of the contract year. SunPower is not a reliable company that honors its guarantees and has the worse customer relations of any company I have ever delt with. My suggestion is to avoid any dealings with SunPower.

Possibly the worst customer service experience I have ever had in my entire life. The panels were great - and Im glad we now have solar.... Im not so sure that going with the "apple computers" of solar companies ... was really worth it.... Solar is an expensive purchase, especially with sun power. For us, the only more expensive things I have purchased in my life are my car and my house. I am still a bit floored at how difficult it has been to get this job done correctly and give these people money. Let me explain what happened. Our panels were originally installed on March 20th. I immediately noticed two issues. The first is a minor frustration and the second is becoming ridiculous. The minor issue is that I noticed their iOS app is incorrectly displaying our usage information. I have called Sun Power several times about this. Each time they act like its not broken and then I have to send them the same screen shot evidence. After they review the evidence they tell me they'll have their engineers look at it. Then I never hear from them again - I have to call back the next week - and start the entire process over again. Im pretty sure this will never be fixed. The major issue. It didn't start out as a major issue, but has become one. Right after our panels were installed I noticed that 12 of the 18 panels were damaged on installation. I.E. there were large dents and scratches in the sides of the panels. They operated correctly, but for something this expensive - I feel its fair to ask that they be installed in mint condition. Originally this was not a big deal, I emailed our contact person and he said he would take care of it. I felt good about this at this point. One of the main reasons I chose sun power - is in their sales call they touted how issues and warranty are easily resolved because ( unlike other solar options ) everything at sun power is done in house. I now know this is the biggest crock of BS on planet earth. A few days went by after my email, nothing happened. I emailed our contact again, and after a few days again nothing happened. Only after a handful of emails AND a handful of voicemails that I left for him did I get a call back about 2 weeks later. In the call he said he'd take care it. Two weeks later I had not heard anything so I followed up several times over the course of a few days. Eventually I heard back and for the first time since I first reported the issue - he asked how many panels were damaged - this was a red flag to me that this was going to be a fiasco - as it seems like something he should have verified with me the first day I reported it. On that call he said he'd schedule something with operations - but that we might have to wait a while... because repairs take a long time. Uhhh ok... thats strange.... because, as I wrote above, the sales person explained to me that repairs were a complete breeze due to everything being done in house. A few more weeks have gone by and as of April 18th it had not been taken care of so I started emailing again.... Over the course of a week I sent four additional emails asking for an update. I also finally started stating in my email that I was holding out on making our payment until the repair was completed. After 4 emails over the course of a week, I finally received a call today. My contact was unable to tell me if I would be penalized for making a late payment... again, what happened to everything being done in house? He also needed me to forward him a copy of my bill so he could forward it to billing to see what would happen.... Im certain that my contact at Sun Power is not completely at fault here - it sounds to me like the company needs to give these guys better tools to help them get the job done in a timely manner.... Anyways, on the call, after It was clear that I would like to hold off on payment until the repairs are made.... he suddenly was able to schedule a repair for later this week - when up until this point he kept saying we would have to wait a long time to get the repair done. .... hmmmm I wonder how that happened..... He then asked if I could make the final payment now that the repair is scheduled - and he was a bit surprised when I said I'd like to wait until after the repair is complete..... Im holding off on payment until all is right.... thank you