SunPower Reviews

This was my worst decision. Ever. From day 1 of install until now I have had nothing but problems with every aspect of this company. The customer support is horrible, the system goes down regularly and takes months to fix. It takes weeks just to get a response from anybody after leaving multiple messages. If I had one chance to go back in time I would use it to stop myself from buying this system.

My system has been offline since May. It took several weeks to get it serviced. At the end of June they determined my inverter needed to be replaced. In October I was told the inverter was still on back order and I was given the option to have it repaired. I was told that would be quicker. It is now December, still nothing. You can’t speak with a manager. No one will call you back. This is the worst company I have ever done business with. Find another company if you want to go solar.

What started out as a well managed responsive business that I was happy to recommend to others has degraded to the point where I can no longer recommend them. Right now I am locked out of my system management account and the company provides no means of resetting my password to allow me to regain access.

I do not recommend Solar Power. Their customer service is aweful. We were sent to the wrong department several times and the solution to our issue was always different every time we called. We are attempting to transfer our solar to the new homebuyers and told us it can take 60 days to do so. It took them 1 month to send all the correct documents and to send to the correct department. We are now on the verge of losing the sale of the home due to Solar Power. Along with that, they are jeapardizing the purchase of our new home because of this delay. If you plan to sell your home, it is a nightmare to transfer the solar over to the new homeowners. I would not recommend.

Here's a revised version of your review: --- I am currently a Realtor representing the buy side in a transaction where the sellers have a PPA with SunPower. The experience has been incredibly frustrating. SunPower has been extremely hard to get a hold of, and no one can provide a definitive timeline or even a manager's contact or name. Both the Escrow company and the sellers, buyers, and their representatives have struggled to get through. The customer service representative who spoke to my buyer was very rude and disrespectful. This is no way to conduct business. It has been 7 weeks, and we still have no resolution. How can a real estate transaction take place with such extended and uncalled-for delays? Families are unable to move on with everything being on hold. There has been no proper communication or emails from SunPower. Their behavior is very unprofessional and unhelpful. My buyers are significantly burdened, having to commute from San Diego to Temecula four times daily because the transfer isn't complete. School starts in a week, and this situation has caused unnecessary stress and inconvenience. I do not recommend SunPower based on this experience!!

Since the installation of my home solar panel system, the system has had both performance issues, as guaranteed by the lease agreement, and problems with roof leaks. While the performance issue was eventually addressed, after only being brought to their attention, the roof leak has been on-going and continuous. Both companies (SunPower/Certasun) were at first accommodating to resolve the issues, but recently, they have determined that the roof leak was not do to the solar installation. The roof leaks are located in the same place and right underneath the solar panel mount assembly. I have been trying to get both companies to comply with the mitigation requirements as spelled out in the lease agreement, but as of yet neither have complied. They should not be offering solar services if they cannot follow through on their guarantees. This gives me pause to use solar energy in the future, which is unfortunate, and I certainly won't be dealing with either of these companies again!

This is a late review, but I feel it valuable for this looking into a solar system with Sunpower. Horrible experience all around. I have signed contracts April 8th, to get in under the April 15th deadline. Sunpower failed to submit the paperwork, it never left the office! So I missed out on the NEM 2.0. When contacting Sunpower they pushed it off to someone else. I called all the way up to the corporate office, the secretary said someone would call me the next day, they never have. If that’s the type of service you are looking for, then good luck. It’s frustrating when this company will not assume the responsibility of not performing their job.

The initial process from sales to contract signing was great. Kyle with sales and sue with the project coordination really got through the installation schedule very fast and efficiently. Problems started when they arrived for the installation. The panels were not installed per the drawings. The inside flex conduit was stretched like a water hose pulling the wiring from my breaker panels based on how stretched it was. Multiple holes were left in my walls which are still unpatched. When I brought this up to the sales dep. They came out the following week and explained that they needed to add another switch because of the distance but wouldn't unless I said something. Then of course I paid cash for the system and upon turning it on and immediately not working, everyone had gone silent.The sales rep quit, the project manager has said it's not his issue and to talk to customer service (on multiple occasions). When contacted tech support to submit service tickets to get it to work they even mentioned a ticket should have been submitted after energizing the system but of course, the project coordinator didn't care so he didn't. The customer service staff try to help, but are met with the same, if not worse response from their supervisors to relay to me, which has been 'we will get back to you' which they never do. All their answers and excuses are scripted. Always say "the project manager is with another homeowner on the phone, but asked me to relay XXX, the manager is not available now, but i will personally call you in the morning with her on the line" and they never do". It has gotten to the point that after being placed on hold, I tell the rep "so, this is what you're going to say now, because that's the script and ive heard it before" and all they do is laugh because it was exactly what they were going to say.Now I'm sitting with 56k worth of solar panels on my roof, completely dead and useless, and never worked., and the only response I get is 'Our next appt is in October You want to cancel it?! (The installation was in July!), and this is just to check the system, who knows when it will be functional? Now looking at all these reviews, it seems that everyone (hundreds if not thousands of consumers) is going through an identical experience. We all get the same scripted responses "A member of the escalation team will reach out in 1-3 business days" and they never do, and nothing ever happens beyond that. I highly recommend you stay away. It is not worth the trouble, carelessness, and aggravation. Definitely the worst experience I've ever encountered with any company. And what makes it worse is that while the reps try to help, you can hear in their voice they're met with the same arrogance and helplessness from their own team. SunPowers long history is what brought me to buy their panels, but this has been a nightmare of a company to deal with, and 50K out of my pocket on panels that don't work, and when they do, who knows for how may days they'll stay functional. From seeing other reviews - seems like not for long.

SunPower completed the installation of my system in early May 2023. On May 30th they sent me an email to inform me that they had identified a problem that would require a site visit to repair the fault. I heard nothing from them all through June but the system appeared to be functioning normally. In early July I started to see some issues with data being reported in the app and called them. Nothing was done to fix the issue. On July 23rd, the system stopped working and despite calling on numerous occasions and being told that this was being escalated (see my previous review) they have still not scheduled a technician to come out. It is now September 15th and the only response I get is that their technicians are not available but "they are working on it". Since I bought the system outright rather than lease, I can only assume that they are prioritizing new (paying) customers over supporting their existing ones who have paid them their money! Update: On September 26th (4 months after the initial problem was identified by them and 2 months after the system stopped functioning), SunPower finally sent a technician to fix the problem. It was apparently caused by an automatic software update that failed and it only took a few hours to rectify. However, this was only after I sent letters of complaint via certified mail to their CEO, CTO, and Legal Chief of Staff and Director of Operations stating that I would be pursuing legal avenues to get a full refund of the purchase cost if they did not fulfill their contractual obligations. I cannot say for sure whether my actions directly resulted in an elevated urgency to get someone out to my home but it does seem a like a large coincidence that they sent someone within 2 weeks of receiving the letters.

We installed 28 panels through Sun Power at the end of 2022. The installers were not Sun Power employees. They were subcontractors who damaged the roof. I am one of the few homeowners who will climb on the roof to see what is going on, otherwise I would not have known. They came back to repair the many holes and damaged roof tiles (good thing I had some extra left over). Finally after much back and forth the system came on line, but the full system has never worked properly. We have had many visits from subcontractors who would try to fix it. On the last visit, they installed 27 out of 28 microinverters. Now there are 26 out of 28 working (I think). Although now, the subcontractor is not responding to them and so it seems that I am stuck. Contemplating legal action.

Received several delays on installation. First, the initial inspection was cancelled just hour before it was scheduled. Second, the permit process, despite what I told them caused delay when the request was sent to the city of my zip-code even though I am in the county. Third, panels were supposed to be ready when the permitting was complete but were not. Then, the electrical installation was incorrect; the panel out was on the wrong side of the meter which was discovered only when my first electric bill showed zero feed into the grid even though their app showed otherwise. Dealing with them has been a matter of referral by their corporate to the sales and back to corporate 800 number which, after a lenghty conversation, it was determined that a supervisor had to be involved in compensation issues. Unfortunately, none were available??? The were to call back within 24 to 48 hours which also was ignored. BEWARE - satisfaction after the sale is apparently not their goal!

My husband and I contracted with SunPower in February 2023 to have solar installed on our house, as of today, July 26, 2023 we are still waiting. The reason we chose to use SunPower was because we had them insgtall solar on our other house and they were exceptional and we didn't get any other quotes because ouf our history with SunPower, but this has been a fiasco for five (5) months. They will not call us to give us an update, I had to call their corporate headquarters to get the to reach out to me, and it weasn't until I called their headerquarters thay sent a design team out to create the install (in June 2023). When they submitted the design to us and we submitted it to our HOA, the front office would not submit it to the HOA committee because the design was full of errors. The inverters should be installed on the inside of the garage or behind and below the fence line and all conduits must be run through the attic and out of sight from the common area and the design SunPower submitted was just the opposite. SunPower should have known what the criteria is for our HOA, as we are not the first ones with SunPower to be installed, it appears to be away for them to further stall on the installation. There have been a change of ownership with Sunpower because they are the exact opposite of the company we dealt with before, had we know that their customer service was non existant, we would have chosen another company.

My system installed on June 6th 2023. And one panel stop working from June 21st. And the installer forgot to install CT devices to monitor the power consumption of my house, i only can see the solar production on the APP. I can’t see my home power consumption. And the layout of the panels are different from the contract and design from the permit. I email SunPower and called like 100 times, they just provided me a CASE#: 03391344 and each time telling me they have a team to monitor that issue and it’s been a month now, still no one contact me for that dead panel and installation of the CT. And they telling me maybe something is block the sunlight get to that one panel, i took pictures for them shows nothing blocked that one panel and at that time the production is still zero. My system shows from June 28 to July 22 the solar panels generated 1318.9 kwh but SCE only received 964 kwh. I need an explanation for that 360 kwh difference that not go into sce system. Because they didn’t install the CT when they installed the panels, I can’t even check my net meters on the app. I have to go to sce website to do the calculations by myself. I paid in cash full price, i should get the fully functioning system not the one with one broken panel and forgotten CT monitor device. Basically i lost a lot money for that 1 panel every month.

Stay AS FAR as you can from SunPower - I have had an absolutely disgusting experience with them. - The sales team would sell you the Solar concept beautifully but have NO KNOWLEDGE of how it works - whats WORSE is that they will make promises that the company will 100% FAIL to honor. They would commit to you that you will never have to pay more than $40 to your current electric supplier but you will be in for a shock - I have had to pay from $200 to $900 every month after the SunPower solar installation was done. - Initially the first excuse was the system needs sometime to settle in and after 2 months the results will follow - something that NEVER happened. - You would have to BEG to them after paying close to $50000 and all they would do is to BLAME YOU that you have used way too much - which is an IGNORANT LIE. - It took me more than 1 year - where I kept showing them all my past bills from EDISON which clearly proved that they were lying and were absolutely disinterested after selling the system to even care about what you pay EDISON - all they are concerned about is that they get their payments - BEWARE - SunPower has multiple sub-companies which may have been setup just to pay the BLAME GAME or save them for LEAGAL situations - They will use all kind of collection companies and threaten you withe dire consequences to PAY THEM NO MATTER WHAT - After 1 YEAR they accepted that their fault was their sales team was in a rush to lock the deal while their tech team did not do the necessary analysis of how many solar panel would actually be required - once again playing their BLAME GAME - the worse came later as they promised that if I was to buy more solar panels from them - and PAY THEM an ADDITIONAL 10-15 THOUSAND DOLLARS every thing would be fixed and I would never have to pay more than $40 - which was initially promised without due diligence from their TECH TEAM. - So now I have payed them close to $60,000 - and NOTHING has changed - It's nothing less than a NIGHTMARE !!! STAY AWAY from SunPower - these are the kinds of companies that cheat you and intimidate you from the overall solar concept

ground mount, (34) 360w SunPower solar panels, with Enphase micro-inverters as of today, 6/30/2023: 10 months since system started generating power (with issues)(Aug 2022), 3 micro-inverters have had repeated failures since initial startup with no on-site tech support until 10 months later (June 2023). 32 micro-inverter failures on these 3 inverters over 10 months documented by me during this time and frequently reported to SunPower. Note: I have an electrical background and a MS in Engineering. 8 months since Net Metering was initiated (Oct 2022) (verses Feb 2022 as promised) 21 months since contract was signed (Oct 2021), with a completion date of Jan 2022 in the contract. Ground mount platform installed in April 2022 and electricians completed their work late July 2022. ComEd did not authorize system use until Aug 2022 and Net Metering until late Oct 2022. I have yet to receive a set of red-line or as-left drawings (an accurate set). 17 months past contract completion date (with multiple issues still open), such as ground mount platform not installed per code (it took 10 months [June 28, 2023] for SunPower to confirm it wasn't installed per code by their sub-contractor) In spite of filing complaints with the BBB, Illinois Shines complaints, Illinois Attorney General, and IL State Senator, all of which have engaged SunPower beginning in 2022; SunPower has not finished the installation per contract nor supported their warranties. It took months for my attorney and I to get SunPower to pay their Arbitration Process fees in order to schedule a meeting with a judge/arbitrator as required by contract. Currently scheduled for July. Thus far: $8,000 in attorney fees; $2,000 in lost kWh generation due to late installation; arbitration process fees; and hundreds of hours of my personal time… however, still fighting the good fight.

Very poor service! DO NOT USE THEM! I regret going with this company! Installation process has been a nightmare. I’m coming up on a year and they can’t seem to get it together. The install team will do whatever they want just so your system passes inspection. Once it does EVERYONE forgets about you. Did they tell you that you will get a rebate or gift card? Yeah! Good luck getting it! It took me months to get it! Need to reach out to them? Good luck with that too! Your sales rep will sell you the unit and once you sign will drop you like a bad habit! Stay away and use a different company like SunRun!

I fully expect that this review will not be posted since this is a site paid for by the companies represented. This is about their lack of service and failure to respond to warranty issues. Our SunPower system failed in February 2023, I have been trying to work with them since March 14. They finally sent a tech team 6 weeks after the initial efforts to diagnose and repair our system. At that time, the technician confirmed that the junction box (and therefore our system) was "fried" and were lucky that the house did not catch fire. We have been "escalated" to “level 3” and assigned an “executive support person,” in April from whom I actually received 1 telephone call. Multiple telephone calls that are never returned, emails with lame excuses, promises to return calls by the end of the business day are just a few of the examples of ongoing efforts to get SunPower to stand by its warranty. And now, we've heard nothing from our support person for more than 3 weeks. We have been lied to, ghosted, given multiple case numbers and excuses as to why they can't come back and fix it any time soon...or maybe ever. The latest excuse is that they are "waiting for needed equipment" to repair our system. 4 months of trying to get them to fix their products and being treated so disrespectfully is unprofessional and ridiculous! The irony of course is that they have a major solar equipment facility about 30 miles from here. Evidently, junction boxes, wiring, fuses and maybe even an inverter are too scarce and exotic to even give us a date when we might get back on line. The "escalation specialist" job title should be retitled "obfuscation specialist" since SunPower seems to have no interest in providing customer service that results in actual service.

I cannot stress enough that the customer service by this company is the worst i have ever experienced. If you have a problem with your system (poor performance and two faulty inverters since we've had the system since installation) as I have had, good luck trying to get a solution. My first faulty inverter took close to 9 months to replace and and the second inverter is now closing in on 1 year. ONE YEAR!!! How could a repair take one year!!?? This is unbelievable! My case has been transferred internally form rep to rep with no solution to date. Even when everything was working properly, the system has under performed since installation to which they finally agreed to add 4 new additional panels to my home. This process has been ongoing for a little over a year now with still no installation date in sight. I regret leasing anything from this company and would never recommend this company to anyone. My neighbors have used other companies for their solar panels and have not experienced anything close to the miserable service this company offers.

Is there anyway I can rate them at minus 10. I have been suffering with problems since 2019 and I wish I can tell everyone looking to use Sunpower Solar company to run! They deceived me and now my house is almost condemned since the installation of the panels in 2017. May those guys who deceived me never experience peace in their lives if they are still alive! The peace that I have lacked since 2019 is enough to eat their own up. Many good reviews, but am one of the few unlucky ones. Currently my life is in danger as rain water is running down through electrical outlets on the ceiling and the company wants me to pay for the removal and reinstalling of 43 panels placed on a small house. I have raccoons raise their babies in my ceiling and anything else one can imagine of. I have tried all I can to appeal to sunpower in vain. A roof that I could hve repaired with 7k is now being evaluated for over 20k due to the extensive damages. If you are eyeing solar energy by SUNPOWER, just be careful!

So many reasons why I WOULD NOT recommend this solar company to others. At first it seemed to be rainbows, sunshine and perfect promises. Then it turned out too good to be true. They are impossible to contact and take weeks to get ahold of when we found a leak due to the rain season. They show up to your house unannounced on their own time and do not care whether it is a good time or not to fix what needs to get fixed. They promised us no money to get it installed and since we are selling our home - now are trying to charge both our home buyer and us 10K to transfer the lease with them. Oh, this is also after nearly two weeks of trying to get a hold of them in the first place of transferring to new buyers. We never got the 10k rebate that was promised either. Milholland is not a trustworthy company if you are looking for someone to be customer service based or careful with your home. They are a cancer to actual reputable Solar companies and deserve to be burned to the ground. I will never trust, like, or want to use another Solar company again because of how useless and negatively they have impacted my home with their negligence. Rating: 0.5/5 stars ✨

I signed lease with Sun Power back in 2012 I think and solar panels were installed by Empower Solar located in Island Park, my roof was new back when solar panels were installed and it was inspected and evaluated by Empower Solar, I had first roof leak and interior damage back in 2019 and Empower Solar came to evaluate that roof is damaged and I had to get the roof replaced, they removed the solar panels and I had to get the roof replaced and they gave me 5k back towards roof and no reimbursement towards interior damage which I paid out of pocket, not very good experience with Empower Solar, if you want to have your roof damage or replaced pre-maturely then reach out of them they are pretty good with this kind of work, April 2022 another roof leak that caused mold and damage to the inside of the house cost 45k in damages, We had to get insurance involve to pay the damages since Empower Solar walked away from taking responsibility, Empower Power did not want to listen anything and every time I call them to come check for leak and they charged me for every visit and told me that roof is not good and assured me that it is not the solar panels that are causing the leak it is roof which was installed back in 2019 brand new, as matter of fact roof on the entire back of the house was replaced, I called roofer on my own and asked for his opinion, roofer mentioned that he can't check for leak until the panels are removed, I paid 5k to have the panels removed from the back of the house and after roofer came to see the leak he found multiple holes that were drilled by Empower Solar and filled with silicone to seal the hole and roofer also found that Empower Solar used 3.5 inches bolts to mount the brackets on the roof which went though the singles and plywood under the shingles that was part of the leak as well, I had to get entire back of the house roof replaced again and get my interior damages and mold fixed, My solar system has been down since April of 2022 and Sun Power has been taking lease payment of the system that is not working on regular basis, I reached out to Sun Power many times and they have given me the case number that is still open, every time I call Sun Power I am told that my case has been escalated to next level and someone is going to reach out to me, No one from Sun Power call me back, Every time I call them I told them that I am paying for system that has been down since April 2022 and they said told me that I have signed lease with them and I am responsible for lease payment, 1.5 months before I received call from manager name "Yellow" and I was assured that this issue will be resolved but nothing changed, I tired reaching out to "Yellow" many times and she was no where to be found, I was told by customer service that "Yellow" will call me back or email me if she has any questions, after calling customer service many times and requested to speak to manager she reports to, I received call from "Ivan N" and I was told Yellow reports to him and he will get this case resolved and assured me that he will call me back with updates and he mentioned that Sun Power will no longer take lease payment out of my account until solar panels are installed back on the and system goes live again and gave me his direct line phone number which is nothing but number to leave voicemail, this was 2.5 weeks before, , I received automated email from Sun Power that payment will be taking out of my account 04/01/2023, I called customer service again and they mentioned I don't have to worry, I can't get hold of Ivan and I am not getting response back to any of my emails that I am sending to Sun Power, Solar panels are sitting in my back yard and railings are laying in my back yard, This is open ended case that is being ignored. I have already paid the savings that I was going to save over the life of the solar panels "20" years through damages that was done to my house due to leaks twice. I was told my friends to take this matter to court and have lawyer take over, I will give little more time to see this gets resolved, I really hope they do get this resolved so that I can have my backyard back for this summer and have normal life.

I purchased my system more than a year ago. At the time of install, I was told the system would meet all of our energy needs. In fact, our sales guy said we’d only be paying a local connection fee and we would probably produce more electricity than needed. Unfortunately, that’s not been the case for us. I contacted SunPower more than half a dozen times, asking if they could add a few panels to our existing system, and I’ve been given the run around each time. Up until this point, communication has been great & the install was very well executed. However, since making inquiries about the overall shortfalls in energy production, the salesman who sold us the system has been MIA, and SunPower keeps saying the system is working just fine. Of course, my concern is not whether the system works, but rather if the system is producing the amount of power they promised me that it would (and, it isn’t). This was a classic bait and switch. This has been a very expensive investment that has not paid off for us. We still pay our utility for power. Buyer beware. Would not recommend SunPower.