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Sunnova

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9.6

Overall Score

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LAST UPDATED: March 27th, 2024

Since 2012, Sunnova has been providing solar power and energy storage to residents and business owners across the country. 

The company offers a solar industry-leading 25-year service commitment on all solar panel installations, and that is inclusive of roof penetrations. 

Furthermore, the Sunnova Adaptive Home™ solution integrates smart technology into the solar installation by optimizing energy sources for the unique energy needs of the homeowner. 

Sunnova offers a number of attractive financing and ownership models, but conditions do apply.

Read on for a comprehensive look at what Sunnova has to offer: what customers are saying, where it excels, how it can improve, and what prospective customers can expect overall. 

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The Good

  • Robust 25-Year Warranty 
  • Diverse Energy Solutions
  • Flexible Financing and Ownership Models 
  • Proven Longevity in the Industry 
  • Overall Positive Customer Sentiment 
  • Helpful Moving Options
  • Wide State Availability

Robust 25-Year Warranty

Sunnova offers an above-average 25-year warranty that covers various aspects of solar systems, including roof penetration and a production guarantee. This comprehensive warranty showcases the company's commitment to standing behind its products and services for the long term. (For context, many solar companies offer only a 10–12 year workmanship warranty covering roof damages.)

Sunnova's comprehensive monitoring services, available 24/7, allow customers to track their system's performance and energy production. The integration of production data and easy account management through an online portal ensures that homeowners can effectively manage their solar systems and utilize warranty coverage if needed.

Diverse Energy Solutions

Beyond solar power, Sunnova extends its offerings to include battery storage, electric vehicle (EV) charging stations, and the Sunnova Adaptive Home™ concept. The company's innovative approach enables customers to harness the power of solar energy for both their homes and EVs, further enhancing their sustainability efforts.

Flexible Financing and Ownership Models

Sunnova provides customers with a trio of financing options: Power Purchase Agreement (PPA), equipment lease, or financing with low Annual Percentage Rates (APRs). 

A PPA requires customers to pay for the energy produced by the system at a flat monthly price. With the standard lease option, the customer essentially rents the panels from Sunnova. With both PPAs and equipment leases, Sunnova retains ownership of the equipment, allowing customers to benefit from clean energy without the upfront costs of equipment ownership.

The company's financing option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than the average electric bill. At the end of the term, the customer will fully own the solar power system.

Proven Longevity in the Industry

Having been founded in 2012 and successfully surpassing the 10-year mark, Sunnova's longevity underscores its stability and experience in the solar industry. In general, company longevity often translates into the ability to navigate the ever-changing landscape of renewable energy while relying on reputational strengths. 

Overall Positive Customer Sentiment 

Sunnova garners an overwhelmingly positive sentiment from its customer base, a testament to its commitment to excellent customer service and efficiency. While a few negative reviews exist, the company's proactive response to these concerns demonstrates a dedication to resolving issues and utilizing feedback to improve its processes.

Helpful Moving Options

If a customer within Sunnova's residential solar market decides to move while under contract, Sunnova offers a number of options. The customer can do one of the following: 

  1. Transfer the service agreement over to the new owner,
  2. Pre-pay the remainder of the contract and transfer it to the new owner, or 
  3. Move the system to a new address. 

This is especially beneficial for homeowners who are less permanent.

Wide State Availability

Not only does Sunnova install quality panels, but the solar company also provides backup battery storage in the event of a power outage in the following states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.

The company's renewable energy services are also available in the Virgin Islands. 

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The Bad

  • Long Contract Terms
  • No Buyout Option for Leases

Long Contract Terms

Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar energy companies. While this can still lead toward a path to ownership, longer-termed solar loans are often accompanied by relatively higher interest rates. Customers should get in touch with a Sunnova employee for specific terms and conditions prior to signing a contract.

Additionally, Sunnova does not offer a production guarantee for the PPA option, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.

No Buyout Option For Leases

The company's lease options do not include a buyout option for the Sunnova customer, which creates a disadvantage for those who may need to move while under contract.

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The Bottom Line

Sunnova has a simple mission: provide competitive solar solutions across several states.  and offers a variety of financing options, including a cash purchase, a solar lease, or a PPA. 

From flexible financing options to a strong customer service ethos, the company strives to make solar power accessible and hassle-free. The inclusion of diverse energy solutions, comprehensive warranties, and monitoring services further solidify Sunnova's position as a contender in the solar industry. 

While it's essential to consider factors such as ownership models and the varying nature of customer feedback, Sunnova's commitment to innovation and sustainability makes it a promising option for those looking to embrace clean energy solutions and reduce their environmental impact. 

As with any significant decision, prospective customers are encouraged to research thoroughly and consult with solar professionals to ensure the best fit for their specific needs. You’ll find nearly 3,000 Sunnova reviews below. 

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4.7

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4,865 Reviews

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Karel Hecker Barstow, CA

The sales representative was very knowledgeable in answering my questions. The installers were excellent. Customer service was not as helpful. Customer service said i could receive my invoice through regular mail not through the internet. When i called again customer service said they could not do that. I am a victim of identity theft and do not like doing any business on line and it states in your contract that I can choose to have it nailed to my po box. My electrics bill is still higher than I like. But what's done is done. I see solcius went bankrupt. I can no longer reach the sales representative and a few times when i called customer service you referred me to the sales representative. In the future I believe you all need to be on the same page.

3 weeks ago

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Reply from Sunnova

Hello, Karl Hecker. We value your review and your feedback. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email [email protected] with your system ID and name so we can address the issues you are experiencing right away. Thank you.

Mar. 4th, 2024

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Ronald McCormick Punta Gorda, FL

Here is not a lot to like about your company, since the installation of the solar equipment. When the inspector came and found the installation error, it has been very frustrating to us to get any answers from anyone. Someone should have been on top of the whole situation , and contacting us about what is happening????? As of right now I have no idea when inspector is due back or when new meter is due to be installed???? It is bad when your customer is not kept in the loop?????

3 weeks ago

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Reply from Sunnova

Hi Ronald McCormick, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly. Please contact us at [email protected] with your system ID and we will contact you right away. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Mar. 7th, 2024

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Robin Westerfield Glen Burnie, MD

We had a problem with the roofing company. We had air coming around the window and very cold in my bedroom. We had to keep the heat bumped up to 76 degrees to keep our bedroom warm. It took 2 weeks for someone to come out to fix it. Unfortunately, the problem was not fixed. Some came out on a Sunday at 8 am without notice to work on the exterior part. No one came to fix in interior. We had to pay $200 out of pocket to have someone come out to insulate around the window to keep the air out. The roof was replaced November 4th. Exterior was semi fixed November 26. (22 Days with heat up to 76 when is normally between 68-70) Sunnova was awesome. New Castle Roofing not so much.

2 months ago

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Reply from Sunnova

Greetings, Robin Westerfiled. We're glad to hear that your time with Sunnova has been positive. We sincerely regret the experience you had with New Castle Roofing.

Jan. 2nd, 2024

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kurt aufmann

Sunnova had very good communication up until the installation was nearly complete. During installation the crew dented and put a hole in our soffit while deciding the hookup would go in another location putting some putty over the hole. We also had numerous landscaping lights damaged during the install and plants trampled. The plants have since recovered but thats as far as anything as we've gotten. We were told that someone would come out and take care of all the damage. I called the numbers I was given. I text our main salesman. He gave me a number and I've never been contacted by anyone since.

3 months ago

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Reply from Sunnova

Hello kurt aufmann., Please send us a private message with your system ID or case number so that we can access your account details and provide you with tailored assistance regarding the installation. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 14th, 2023

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Robert Luke

Didn’t like the wait time and confusion between the office and their workers Did not like the fact that no one called me all day To let me know they would not be coming out to my house I waited at home from 7 am to 7 pm And lost a hole days pay Next time please call if your not going make it for that appointment The other thing I didn’t like was the fact that your repair men was walking on my solar panels He stepped on the corner of one panel that ruched the roof. I hope there was no damage to that panel The other thing I had to tell one person to get the wires up off the shingles He did lift u the wires up but did not use any wire ties. So I guess I’ll have to do that myself One thing more One guy was doing all the work and the other didn’t do much because he was on his phone most of the time Wish I had a better report for you Hope this helps Luke

4 months ago

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Reply from Sunnova

Hello, Robert Luke. Thank you for bringing this to our attention. We apologize for any inconvenience. Please email us your full name and system ID to [email protected]. Thank you for your understanding and patience. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 7th, 2023

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Julia Schonert

I was told that if I had to switch providers that I all fees would be covered. That was an actual lie. I was told that my name would be added for a referral fee to those I recommended. I didn't personally know two that I recommended and was told James would take care of it. He ended up quitting and for the two I referred to him and that signed for service, I didn't get a referral fee. I felt duped. James didn't recommend the right number of panels to begin with. That had to be fixed. The person that fixed this was great but I am still out my electric fee and never received the other two referral fees. That is deceptive. I actually still have in writing his promises but that hasn't been honored since he quit. So no, I will never refer this organization again. I referred at least 3 that signed up and had touted the benefits for months but I can't in good conscience do that again.

4 years ago

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Reply from Sunnova

Hello Julia Schonert, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. One of our Issue Resolutions Specialist will contact you with 1-2 business hours. ^OA

Feb. 15th, 2020

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Matt

I'm generally happy with the solar system and its benefits. I am not happy with how long it took for the system to be installed and the loan for the purchase of the system. Sunnova may not be the party responsible for the slow installation (Trinity Solar was the company). The agreement was finalized early August and the system was turned on late December. Dealing with Sunnova on the loan has felt like nothing other than a "money grab". I had the resources available to pay off my loan immediately and was not able to. I called Sunnova a few times on this and was told different things, including that I had to wait for the system to be turned on to pay it off and then that I had to wait for my first bill to pay it off. Waiting for the first bill meant that I had to pay that first bill (which was made up of mostly interest) and then pay the system off. In total, I paid $440 more than the agreement's system cost. I tried to avoid paying anything more than the system cost and was not able to do that. So, this review reflects that frustration more than anything else. The staff I spoke to on the phone was always pleasant and mostly knowledgeable. Unfortunately, I had to speak with them more often than any customer should in order to understand payoff options.

4 years ago

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Reply from Sunnova

Hello Matt, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Feb. 12th, 2020

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Jim

the system was installed in July and wasn't activated till mid December so how can I rate them when I still haven't actually been able to realize any energy results I also agreed to solar both as a cost savings and as a means of cutting down on fossil fuels and even though I was informed at the time and it may be that Suunova has no say in it...I find it disturbing that I have a lot more square footage that could hold panels to make my house far more energy efficient there fore I am unwilling to throw out any high ratings at this time...I may change my mind when I see real results of putting the solar panels on my home but whether it be the governement regulation or company policies it is deceiving to say I am being as enegery efficient and helping to cut down on my so called carbon footprint when it is clear that my roof could support a good number of additional panels...you asked I told you....

4 years ago

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Reply from Sunnova

Hello Jim, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Feb. 12th, 2020

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Mike L. Naples, FL

I’m a little confused because my first payment was posted but I still don’t have access to see my production from my solar panels so I don’t even know if they are producing, can someone please call me to help me with this step

3 months ago

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Reply from Sunnova

Hello Mike L., Please send us a private message with your system ID or case number so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 13th, 2023

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Rod Martin (Rod Martin Fishing) Holiday, FL

Lack of communication by the sales person, having to commit to insurance after all paperwork done and panels installed. I planned my solar payment to be slightly less than my power bill . Since I was NOT told of a requirement for insurance I am paying more . I hope since solar is a fixed payment and the power company is not that will change on the next price increase by the power company

4 months ago

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Reply from Sunnova

Hi Rod Martin, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into the concerns you've raised. Thank you for your understanding and patience.

Nov. 20th, 2023

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Dave Spaven Orlando, FL

BETTEREARTH WAS MY INSTALLER C.C WAS MY PROJECT ADVISER. BETTEREARTH DID A FINE JOB ON THE INSTALL BUT TRIER PORTAL IS LACKING AS FAR AS BEING ABLE TO COMMUNICATE. C PROMISED ME MY FIRST YEAR OF PAYMENTS AND A CHECK FOR $1,507.08WHICH HAS NOT BEEN FORTH COMING AS OF THIS DATE. ALL I ASKED AS THAT HE BE STRAIT FORWARD WITH ME AND HE WAS NOT. MY SERVICE HAS BEEN ON LINE FOR ALMOST A MONTH AND THIS MONTH I HAD TO PAY DUKE ENERGY $203 WILL I GET ANY REBATE? I ASKED THAT CHASE CALL ME SO I COULD GET SOME ANDWERS HE WILL NOT ANDWER MY POST EMAIL OR CALLS TO DATE.

5 months ago

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Reply from Sunnova

Hello Dave Spaven, We sincerely apologize for any inconvenience. In order to better assist with any concerns , feel free to reach us via email at [email protected] Incorporate your system Id and full name in order to receive the best assistance.

Oct. 27th, 2023

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Sheila Brown

The process from beginning to end was rather disappointing. Beginning with installation. Upon departure the Hatchway was left open and the basement was infested with flies. The upstairs ladder to attic was left down all day and only when my neighbor called at 8:00 pm to tell me my attic light was on did I realize why my air conditioner was struggling all day. I have written, shared disappointment in other visits and length of time process took.

5 months ago

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Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Oct. 13th, 2023

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Alicia

I can’t say much as of right now I haven’t seen a savings yet. But what I am disappointed in is when it came to putting up the solar panels they were put up super quickly they stayed calling me with appointments and updates and then when they were up, I was waiting and waiting for about to months on them to be turned so I contacted the person who represented trinity and come to find out they were waiting for me to email them back to make an appointment for them to get inspected 🤔🤔🤔. So where my disappointment came from was them not calling and staying on top of me when it came to them being inspected. But I will say they are finally up and running so we will see

7 months ago

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Reply from Sunnova

Thank you for sharing your feedback, Alicia! We do apologize for the inconvenience caused!
We are thrilled you made the decision to go solar and join us on our mission to provide energy independence, and we're honored as well to be part of your solar journey. Welcome to the Sunnova community!

Aug. 15th, 2023

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Bill Troy, OH

I was not informed of this appointment until day of and 30 minutes prior. From my understanding it was scheduled by Generac. They did tell my wife that the snaps looked good, which is good since they were all replaced July 1st 2022. Power Home Solar/Pink Energy installed my solar, and has been mostly a disappointment since install. I assume Generac is being proactive in having my system checked, but lack of timely communication is another disappointment. If I had been home, I would have liked to ask a few questions, not the least is what it would take to have the system provide the amount of power PHS/PE promised. Also if my system is safe without the integrated fire detection Generac originally recommended as part of the system. I can’t really rate more, because I’m not 100% sure what all they were going to do.

7 months ago

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Reply from Sunnova

Hello Bill, thank you for bringing this to our attention. Can you please send us a to [email protected] with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Jul. 31st, 2023

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steve dunn Glendale, AZ

The system was installed APS came out and instsalled metor and I had to turn system on myself and its been 2 wks and have not even got a phone call to make appointment to install monitoring system.

3 months ago

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Reply from Sunnova

We appreciate you letting us know about your experience. Please feel free to contact us at [email protected] with your system ID and phone number. We would be glad to help.

Dec. 15th, 2023

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hogwild6885 CA

Not enough communication from your company regarding the final steps of my installation of the solar on my house. When will I start paying and who. When does nv energy stop sending me bills.

3 months ago

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Reply from Sunnova

Hi hogwild6885, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Dec. 7th, 2023

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David Peloquin

I like the system Sunova installed. It’s our second system. I was very disappointed with the way Sunova (Trinity) communicated with the work crew and with us and city inspectors. It took over 4 months for our new system to be activated

5 months ago

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Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Oct. 13th, 2023

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Jennifer Bifolco Pottstown, PA

Everything was great through installation. After that it felt as though the process, including customer service response time (with the exception of our amazing sales rep), slowed down considerably, almost to a standstill. Thankfully we’re up and running now, but it took 4-5 weeks longer than expected, which was disappointing.

5 months ago

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Reply from Sunnova

Thank you, Jennifer! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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Ayamga Atua

I dislike tech support services, when have a problem no quick response

1 week ago

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Reply from Sunnova

Hi Ayamga Atua, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to [email protected] so we can address your concerns?

Mar. 22nd, 2024

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Blair

Took to many calls to get a correct time and day. Also was lied to about a Technician showing up, when they didn't. They said to cutomer service my panel was inaccessible. Yet my panels are on the outside of my home. Also, my dog would have alerted me someone pulled into my drive way. But, the Technician that did show was quick and explained the problem quickly. Reason for a 3 out of 5

6 months ago

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Reply from Sunnova

Hello, Blair. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email [email protected] with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

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Jonathan McDonough Stonington, CT

Salesperson said that certain things like an outdated electrical mast pole and a leaking roof would be covered if we went solar. Also mentioned some trees that might causecproblems, but crew that came out could not find leak and did not even make note of mast or trees. Fought with salesperson and finally got roofers to fix leak, but they did nothing about the rest that was promised. Felt a bit like bait and switch, especially once project was complete and salesperson said that nothing can be done now. Will keep our agreement, but will not look to continue with Sunnova once our contract is up.

7 months ago

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Reply from Sunnova

Thank you so much for your honest feedback, Jonathan McDonough; it's important to us in improving our services. We would like to extend our sincere apologies for any inconvenience and frustration caused. Should you have any further concerns or questions, please do contact us at [email protected] with your system ID and phone number.

Aug. 29th, 2023

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Marianne Lusch Dorr, MI

I was receiving PVLink errors. I had been getting these since PowerHome Solar(PinkEnergy) installed my system. The links were replaced several times. Sunnova’s crew came out to resolve the issue. All they did was clear the error message. I am concerned that this will remain an ongoing issue. I paid a lot of money for this system, and was told at the time of sale that everything is guaranteed for 25 years.

7 months ago

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Reply from Sunnova

Thank you for getting in touch with us and bringing your concern to our attention. We can guarantee that your system is under waranty for the whole of the 25 years should any issues arise. Should you still have concerns, please send us an email at [email protected] with your system ID and phone number so that we can access your account details and provide you with assistance.

Aug. 10th, 2023

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Chris Conway Farmington, MO

We had no information about this company taking over from the previous company. We knew that they were in bankruptcy but were not contacted with any information to keep us up to date and changes made. We were not home at the time of the technician’s arrival, but we did have a notification on the front door that they had been there and made changes to the converter. I was never educated enough on making changes and technical support was limited so I had made some changes hoping for better results. Hopefully the changes made by the technician will lead to better production. Thanks

7 months ago

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Reply from Sunnova

Hi Chris Conway! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Aug. 2nd, 2023

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Floyd Juszli Stow, OH

The service was great. They came out to provide warranty service for our Generac system and they were very professional. Leading up to that the communication was terrible. I had an open work order for three months. I would call and email to follow up and got the runaround every time. I had to contact Generac to “shake the tree” to see if we could at least set an appointment! No one ever called or emailed to set up this service, they arrived unannounced fortunately I was home.

7 months ago

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Reply from Sunnova

Hello Floyd Juszli! We appreciate your comment and would like to apologize for the bad experience you had. Thank you for the opportunity to service your system!

Aug. 2nd, 2023

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Victor Leon

Our sales guy, Rob, who is very informative, knowledgeable, and responsive, easy to work with during this process. Unfortunately, there was a miscommunication between the layout plans and the install team/electricians /inspectors which ultimately delayed the installation and all of the inspections so we weren’t insanely pleased with all of that.

8 months ago

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Reply from Sunnova

Thank you for bringing this to our attention. Victor Leon. Can you send us an email at [email protected] with your system ID and a phone number where we can contact you? We will analyze this immediately. Thank you

Jul. 24th, 2023

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Steve Torpey Buzzards Bay, MA

The bureaucratic process of installers taking pictures of their work, then sending them in for review, then send a repair request, then scheduling the repair, then completing the repairs wastime consuming and delayed the installation. Particularly when this occurs several times. I appreciate the discrepancies the reviewers found but my expectations are that the installation should be done right the first time. It took over six months from contract signing to operational system which should take no longer than four.

8 months ago

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Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention, Steve Torpey. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Jul. 17th, 2023

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Mauricio

The original guy that signed me up left the company and no one called me about the status of everything, I had to call you guys and a few things that were promised upon signing didn't happened and had to go through a manager to ok it on one those things.

4 years ago

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Reply from Sunnova

Hello Mauricio, thank you for bringing this to our attention. We are sorry to hear that this was your experience. Could you please send us a private message with your system ID or contact number. ^MO

Nov. 4th, 2019

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Mark Zavorski McHenry, IL

I think their local installers (Tron) were super fast and I love their customer service. The local folks are also very quick to respond. The install was a little messy though. I found trash, a saw blade, screw driver bit, and various wire cuttings all around the outside of my house and on the roof (seen from a window). Glad I found them before my kids or dogs did. As far as sunnova, they are fine so far. The customer service folks via phone and email are not from the US and sometimes their English skills cause confusion. It's kind of frustrating, really. If I only have to deal with their local contractors/ resellers, I'll be ok. Please note: I had a contract signed and no install for almost a year. It was the reseller's fault (Wind Soleil). They were absolutely terrible. I found a different a different reseller (Tron), cancelled that contract and signed a new one through Tron. They installed like 6 weeks later.

9 months ago

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Reply from Sunnova

Hi Mark Zavorski! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 28th, 2023

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Mary P Fords, NJ

The process was seamless from start to finish. The customer service was exceptional. The system performs as stated and saves us money each month. ** Update to my review. Initially, I was very happy with the service I received. In the first 3 months, we noticed considerable savings. Apparently, our system was not installed correctly and the parts needed to repair the system were not in stock. We were not informed the system was not operational until we called after receiving a bill double the usual from the electric company on top of the contracted amount from Sunnova. Customer service was slow to respond to our inquiries and would not assist with the 2K in electric costs even though it was due to improper installation and a service delay on their part. Since we did agree to the system installation terms, we have no recourse and have seen little value in the first year of ownership. Hopefully, the upcoming year is better and I can update my review again.

9 months ago Edited January 1, 2024

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Reply from Sunnova

Hi Mary P! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

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Judy Obrien Round Rock, TX

Some Customer service agents do not know how to live in the solution and stonewall getting customers up the management chain to seek resolution. They repeatedly tell you no and give the scripted apology “I am sorry”. Upper management needs to know unresolved issues so you can improve your processes & procedures. There’s a disconnect between several phone calls and what is entered in the system ~ the right hand doesn’t know what the left hand is doing. Ultimately I had to start from ground Zero with each phone call. The service tech that replaced inverter is amazing ~ prompt, courteous and communicated well. You need to give this guy a Bonus ~ he’s probably taking a LOT of crap from frustrated customers who have had negative experiences with Customer Service.

9 months ago

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Reply from Sunnova

Hello Judy Obrien, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where can reach you ? *LG*

Jun. 2nd, 2023

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Collin Vandersommen Orlando, FL

**Rating: 3 out of 5 stars** The process of having my solar roof installed was a mixed bag. The journey began with the crew arriving without the necessary tools and workforce, causing a delay in project completion. However, the second time around, the team displayed great efficiency. My major disappointment lies in the aesthetic aspect of the installation. The sales representative did not inform me about the metal conduit that now runs up the side of my house and garage, which affects the overall appearance negatively. Although a solution of painting it was proposed, I am yet to receive a follow-up from the sales team about this. While the installation crew demonstrated high professionalism, I feel the upper management and sales team could improve their communication and customer focus. The sales personnel seem to prioritize their interests over clear and comprehensive customer service. Overall, the experience could have been better organized and more customer-centric.

10 months ago

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Reply from Sunnova

Hello Collin, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? ~AG

May. 26th, 2023

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Maria Leon Tucson, AZ

It took a long time to get it set up. Communicating was not that great. Appointments were set up without our input and they would come to our home when we were at work.

3 months ago

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Reply from Sunnova

Hello Maria Leon, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Barbara Baker Oviedo, FL

The communication began to falter and the end of the process. To date we are still unable to access system information via their app. Repeated requests for assistance from customer service have yielded no response.

4 months ago

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Reply from Sunnova

Hello, we apologize for the inconvenience you have been experiencing. Could you provide your system ID and name to [email protected] so we can address your concerns?

Nov. 7th, 2023

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Lou Fossee Aiken, SC

Lack of contact after the install. Everyone is all about it but after install cannot get anyone to come by and explanevhow to work it. I’ve had better service buying a used car!!

5 months ago

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Reply from Sunnova

Hello Lou Fosse , Thank you for bringing this issue to our attention. In order to better further assist you ,feel free to reach us with any questions or concerns via email at [email protected] . We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 12th, 2023

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Pickle and Billy Orlando, FL

System break down 3 months after it started. Took forever to install and start the system. Then I couldn’t get it fix for over 6 months. Check back and see if it’s going good

5 months ago

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Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve. If you have any questions or concerns, please contact us at (866) 786-6682

Oct. 11th, 2023

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Tender Beginnings Midwifery Murfreesboro, TN

The technicians were informative, and polite. However, when they left, we had an issue with our battery. After spending quite some time on the phone with Generac, and then two long calls to Sunoco we still have not had anybody call us back. to fix the issue.

5 months ago

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Reply from Sunnova

Thank you for your feedback Tender Beginnings Midwifery, please email us at [email protected] with your system ID and contact info. You can also chat with us through your MySunnova portal or call us at 1.866.SUNNOVA (866.786.6682). We will gladly make sure your battery issues are resolved. We appreciate your input and look forward to helping you.

Oct. 2nd, 2023

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Luis Hernandez Pflugerville, TX

Everything went well with installation and communication before installation. After the install, the communication to the electric company was not set up properly. We haven’t received credit and hoping we will get credited for a month of usage.

6 months ago

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Reply from Sunnova

Hello Luis Hernandez, We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email [email protected] with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

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Viktor Brodowski Union, SC

3 trucks pulled up to check my system, they found out my wifi antenna is broken, so I need a new one before they can actually read what my power production is. I still am unsure whether they ordered a new one. I am still having problems that are unresolved.

8 months ago

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Reply from Sunnova

Hello Viktor Brodowski, We are sorry to hear you have been having issues with your solar system. Can you send an email to [email protected] with your system ID and a phone number where we can reach you?

Jul. 11th, 2023

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Stacy DeMoss Cottonwood, CA

I owed at the end of the true up year so my solar didn't cover my needs. My solar has been disconnected at one point also and I had to pay PG&E this was not my fault and I feel should have been covered by Sunnova.

2 years ago

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Reply from Sunnova

Hello Stacy, thank you for reaching out. We are very sorry for the experience you've encountered, and we appreciate your patience. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^VB

Jun. 29th, 2021

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Caroolyn Podurgiel Preston, CT

We had a problem with the solar not working. they came out and fixed it. We are still waiting for a rebate since the panels didn't produce the electricity promised.

2 years ago

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Reply from Sunnova

Thank you for bringing this to our attention, Carolyn. We are sorry to hear about your experience. We will have one of our agents reach out to address your concerns. Thank you. ^JD

Jun. 22nd, 2021

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Robert Jones

Billing does not allow me to know how much energy I use each month, the billing cycle between PPL and Sunnova is not clear and the increase in my cost to Sunnova is not explained or justified.

2 years ago

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Reply from Sunnova

Hello Mr. Jones, thank you for bringing this to our attention. Can you please send us a private message at [email protected] with your system ID and phone number where we can reach you? We’ll look into this right away. Thank you. ^JD

May. 17th, 2021

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Marietta Garcia Absecon, NJ

I'm spending more money now on electric bill than before. Customer service is excellent but now my bill from a Atlantic City electric was $28.00 and $89.00 from you. My electric bill same time last year was only $96.00.

4 years ago

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Reply from Sunnova

Good morning Marietta, Thank you for bringing this to our attention we are here to help. One of our Issue Resolutions Specialists will reach out to you soon. ^MP

Dec. 3rd, 2019

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Kirk Saxton

My solar has been out of service. I have a inverter that needs to be installed. I can't afford the $275 too have your company install it right now. I'm saving up for you too install it.

4 years ago

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Reply from Sunnova

Hello Kirk, thank you for your feedback. One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^MO

Nov. 5th, 2019

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Lisa Lazzarotti Lake Hopatcong, NJ

Just started with Sunnova. However, the app took about 7 days to even show we were a customer after the system was turned on. Now that it shows up, our production shows 0. We are told by customer service we won't see anything for 30 days. Meanwhile I've received an email inviting me to see my energy production today by downloading the app. Not really sure what's going on, but we should be able to use the app as it was stated we would be able to.

9 months ago

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Reply from Sunnova

Hello Lisa Lazzarotti, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? ~AG

May. 31st, 2023

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Catherine Bienkowski Saint Jacob, IL

I only had contact with them recently with the completion of our solar system we are leasing. I received our first bill that it would draw nine $119.97 from our checking account on the 20th of the month. When checking my bank statement, the amount of money that was pulled out was $128.18. As soon as I saw a different amount I called Sunnova. The person that answered the phone looked up my file and said the amount of money over the one 1997 was sales tax. I was expecting to only pay one 1997 because the equipment on the roof doesn’t belong to me why am I paying sales tax? The person on the phone said all contracts have sales tax added to them. So now I know, but I was disenchanted with the lack of knowledge of the sales person selling this product, not telling me the correct price that I would be expecting to pay every month. I truly don’t understand the sales tax on a product I don’t own. I would think it would be somehow infused into the price of the equipment that had been installed. I also need to change the auto pay to a different bank account number..

1 year ago

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Reply from Sunnova

Hello Catherine Bienkowski , We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!HV

Feb. 7th, 2023

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Barbara Sutherland Plano, TX

I got my panels on on June 1st guy came out inspected it so it's good to go August 15th I finally got them turned on why does it take so long to turn them on I don't get too free months of this they're going to start taking out money on my account probably the first to September which is not right you call the represented that sells you the solar panels he don't call you back he text you I'm in a mean I'll call you back and he never does they'd be nice if they if I know how much I'm going to have to pay for my electric now right now my bills 400 and something dollars it could have been nice if I had them on sooner

1 year ago

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Reply from Sunnova

Hello Barbara Sutherland, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at?*LS*

Aug. 23rd, 2022

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JBerg01 Irvine, CA

Update: Problem has been resolved. I am extremely dissatisfied with this company. We are trying to refinance our house and Sunnova is holding us hostage. They are trying to charge us $300 in order to re-file a UCC-1. They first told us that fee was what the county charges. Then they backtracked and said it was a combo of county fees and their fee to "process". Process what? A document that doesn't benefit me in any way and no where in my agreement with them is listed or mentioned. We asked them to waive the fee and said we would pay any county fees associated with it and they denied our request. We also asked them to provide a breakdown of how much of the $300 is for the county and how much is for them. Again, denied. If they expect their customers to pay ridiculous fees for no reason, they should put in their agreements. Which they didn't. $300 seems like a small amount to lose in order to maintain a good relationship with a long-term customer. If this is how Sunnova treats their customers, I will be taking my business elsewhere.

3 years ago Edited September 14, 2021

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Reply from Sunnova

Thank you for reaching out, JBerg01. I see that we have already reached out to you regarding this issue. Please let us know if you have any further questions. Thank you. ^JD

Sep. 17th, 2020

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dennis berube Bridgeport, CT

When our sales representative made there presentation we were told that if our roof needed to be replaced the cost would be 500.00 to remove and reinstall panels. However we are trying to sell our home and I reached out to our installer and was told the cost would be over 7000.00 to remove and replace. Unfortunately we did not have the 500.00 cost on paper. With that said I would of never agreed to install them. Also communication with a Sunova person is very difficult. We received a quote of 15,000 to move panels to our new home. How ridiculous!!!. Now it is a process to get new homeowner to qualify. Such a deal breaker when it comes to selling your home

3 years ago

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Reply from Sunnova

Good afternoon Dennis Berube, thanks for bringing this to our attention. We are very sorry to hear about your experience. One of our agents will reach out to you shortly to help get this issue resolved. Thank you^MP

Aug. 20th, 2020

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Kelley Clovis, CA

First, the problem was not necessarily with Sunnova, however the installation team they hired was a big problem. So, I feel Sunova is as much responsible as they are because I did not have any input in that choice. First, they tore off a huge portion of gutter that was on the back of my house, to which they neglected to inform anybody of this incident. Initially I let it go until I found out how much they are to replace properly and that a hole was made on a pipe to my water heater when they installed the ground. When I called the company the supervisor argued with me and basically was not going to have anyone take care of it because that was not their "Forte". That was after several attempts trying to get a hold of him since he takes very long lunches. The last time we had spoke he said he would get back to me, but I gather he must still be at lunch. So, I was left to take care of that problem on my own, in MY spare time! The gutter never was discussed since he is still at lunch. So, just hope that they have responsible and careful workers or you will be left to fix the problems they left. Then, which I was not made aware of till it was time to turn them on, PG and E has a contract that must be signed stating that you are responsible for overages of use. I believe this is where everybody gets the scam thought in their head because you would think you are producing the correct amount of energy, apparently not. So, in the end my bill will be about the same each month as it was before, because once I averaged the overage charges and add the cost of the panels, it's basically the same with the exact same usage. I just have the peace of mind that I am using solar instead. My solar has just been turned on, so other than those issues we will have to see what happens. Thank you!

4 years ago

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Reply from Sunnova

Good Morning Kelley , Thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^OA

Sep. 26th, 2019

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Ed Spreng Egg Harbor, NJ

My initial experience with Sunnova was great. The install by their partner company Trinity was timely and very professional. The system has been in since 2016. When operational it's all I ever expected. Here's the problem. When it goes down their service is terrible and getting worse. I usually have it go down once a year on average. Service restoral takes about two weeks. Went out this time 7/28.. still waiting for a repair visit. Multiple calls haven't resulted in anything but excuses. For two weeks they even claimed the system wasn't down even when they could access my system remotely to prove otherwise. They even asked me to send pictures of the inverter display which shows no production and a fault light. Resolution dept. promised to call every two days with update. Never happens. Can't escalate any higher in company. They refuse. If anyone in Sunnova sees this please contact me.

4 years ago

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Reply from Sunnova

Good Evening Ed Spreng, Our aim is to provide a customer experience that meets your expectations. I will follow up with department that is working closely with this issue to provide you with an update. ^OA

Sep. 13th, 2019