Sunnova Logo

Sunnova

star star star star star_half

9.6

Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: March 27th, 2024

Since 2012, Sunnova has been providing solar power and energy storage to residents and business owners across the country. 

The company offers a solar industry-leading 25-year service commitment on all solar panel installations, and that is inclusive of roof penetrations. 

Furthermore, the Sunnova Adaptive Home™ solution integrates smart technology into the solar installation by optimizing energy sources for the unique energy needs of the homeowner. 

Sunnova offers a number of attractive financing and ownership models, but conditions do apply.

Read on for a comprehensive look at what Sunnova has to offer: what customers are saying, where it excels, how it can improve, and what prospective customers can expect overall. 

thumb_up

The Good

  • Robust 25-Year Warranty 
  • Diverse Energy Solutions
  • Flexible Financing and Ownership Models 
  • Proven Longevity in the Industry 
  • Overall Positive Customer Sentiment 
  • Helpful Moving Options
  • Wide State Availability

Robust 25-Year Warranty

Sunnova offers an above-average 25-year warranty that covers various aspects of solar systems, including roof penetration and a production guarantee. This comprehensive warranty showcases the company's commitment to standing behind its products and services for the long term. (For context, many solar companies offer only a 10–12 year workmanship warranty covering roof damages.)

Sunnova's comprehensive monitoring services, available 24/7, allow customers to track their system's performance and energy production. The integration of production data and easy account management through an online portal ensures that homeowners can effectively manage their solar systems and utilize warranty coverage if needed.

Diverse Energy Solutions

Beyond solar power, Sunnova extends its offerings to include battery storage, electric vehicle (EV) charging stations, and the Sunnova Adaptive Home™ concept. The company's innovative approach enables customers to harness the power of solar energy for both their homes and EVs, further enhancing their sustainability efforts.

Flexible Financing and Ownership Models

Sunnova provides customers with a trio of financing options: Power Purchase Agreement (PPA), equipment lease, or financing with low Annual Percentage Rates (APRs). 

A PPA requires customers to pay for the energy produced by the system at a flat monthly price. With the standard lease option, the customer essentially rents the panels from Sunnova. With both PPAs and equipment leases, Sunnova retains ownership of the equipment, allowing customers to benefit from clean energy without the upfront costs of equipment ownership.

The company's financing option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than the average electric bill. At the end of the term, the customer will fully own the solar power system.

Proven Longevity in the Industry

Having been founded in 2012 and successfully surpassing the 10-year mark, Sunnova's longevity underscores its stability and experience in the solar industry. In general, company longevity often translates into the ability to navigate the ever-changing landscape of renewable energy while relying on reputational strengths. 

Overall Positive Customer Sentiment 

Sunnova garners an overwhelmingly positive sentiment from its customer base, a testament to its commitment to excellent customer service and efficiency. While a few negative reviews exist, the company's proactive response to these concerns demonstrates a dedication to resolving issues and utilizing feedback to improve its processes.

Helpful Moving Options

If a customer within Sunnova's residential solar market decides to move while under contract, Sunnova offers a number of options. The customer can do one of the following: 

  1. Transfer the service agreement over to the new owner,
  2. Pre-pay the remainder of the contract and transfer it to the new owner, or 
  3. Move the system to a new address. 

This is especially beneficial for homeowners who are less permanent.

Wide State Availability

Not only does Sunnova install quality panels, but the solar company also provides backup battery storage in the event of a power outage in the following states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.

The company's renewable energy services are also available in the Virgin Islands. 

thumb_down

The Bad

  • Long Contract Terms
  • No Buyout Option for Leases

Long Contract Terms

Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar energy companies. While this can still lead toward a path to ownership, longer-termed solar loans are often accompanied by relatively higher interest rates. Customers should get in touch with a Sunnova employee for specific terms and conditions prior to signing a contract.

Additionally, Sunnova does not offer a production guarantee for the PPA option, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.

No Buyout Option For Leases

The company's lease options do not include a buyout option for the Sunnova customer, which creates a disadvantage for those who may need to move while under contract.

gavel

The Bottom Line

Sunnova has a simple mission: provide competitive solar solutions across several states.  and offers a variety of financing options, including a cash purchase, a solar lease, or a PPA. 

From flexible financing options to a strong customer service ethos, the company strives to make solar power accessible and hassle-free. The inclusion of diverse energy solutions, comprehensive warranties, and monitoring services further solidify Sunnova's position as a contender in the solar industry. 

While it's essential to consider factors such as ownership models and the varying nature of customer feedback, Sunnova's commitment to innovation and sustainability makes it a promising option for those looking to embrace clean energy solutions and reduce their environmental impact. 

As with any significant decision, prospective customers are encouraged to research thoroughly and consult with solar professionals to ensure the best fit for their specific needs. You’ll find nearly 3,000 Sunnova reviews below. 

View Best Solar Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

4.7

star star star star star_half

4,865 Reviews

Review Breakdown

5 grade

77%

4 grade

8%

3 grade

4%

2 grade

2%

1 grade

9%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star_border star_border star_border

Kimberly Rimington Temple, TX

It has been frustrating working with them to get solar because we had to fight the steps happening at every point. Things didn't get done without us calling and even talking about having our system removed before it was fully installed over the 6 months before it was finally completed. We have also had techs from Lgcy come multiple times and have cause multiple days without power because either they didn't do it right or then sent someone out and they broke it. I'm stuck with the system at this point because of how expensive it is to have them take it back, but I wish I went with a different company who has better customer service and I wouldn't have to make them do their jobs. Every now and then we did get someone who was helpful, but it wasn't until I complained that I got someone who would help the situation.

3 months ago

Sunnova Logo

Reply from Sunnova

Hello, Kimberly Rimington. We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to [email protected] so we can address your concerns?

Jan. 2nd, 2024

check_circle

Review Source

star star star_border star_border star_border

Andre Judkins

The units installed ratings were not high enough to get tax rebates. Also my ceiling was damaged and never repaired completely.

1 week ago

Sunnova Logo

Reply from Sunnova

Hello Andre Judkins, To help ensure we address your concerns effectively, we kindly request you to provide us with your system ID or the case number associated with your inquiry. By sharing this information, we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Mar. 19th, 2024

check_circle

Review Source

star star star_border star_border star_border

Kenny Bain Marshall, TX

Communications needs to be improved upon. My inverter went out only several weeks after it was installed. It took over one month for a new one to be installed. The first day they were supposed to come, I waited all day and they never showed up. When they finally did come and make the replacement, the installers placed the Current Transformer in BACKWARDS, which not only caused my system to report crazy statistics, but it would not allow me to draw from the battery after dark. Furthermore, you as owner of a SolarEdge system cannot adjust any of the battery / storage profiles. You have to go through the installer and wait, often times having to make multiple requests.

5 months ago

Sunnova Logo

Reply from Sunnova

Hi Kenny, we sincerely appreciate your feedback and we apologize for any inconvenience. We would appreciate the opportunity to turn this around. Please feel free to email us at [email protected].

Oct. 18th, 2023

check_circle

Review Source

star star star_border star_border star_border

Williams Phoenix, AZ

Lack of communication and visibility. Website timelines not updated and rarely received updates regarding project, changes to timelines, approval failures, etc.

1 month ago

Sunnova Logo

Reply from Sunnova

Greetings Williams, thank you for submitting your review. We take your feedback to heart and would like to extend our apologies for any inconvenience. Please write us at [email protected] with your system ID or phone number and we will gladly reach out to assist or clarify with any question or concern.

Feb. 15th, 2024

check_circle

Review Source

star star star_border star_border star_border

Jeff Snell Roswell, GA

The sales team was helpful until the contract was signed. Information provided during initial meetings was incomplete and misleading. After contract was signed I was told they would walk us through the process but this was not the case.

3 months ago

Sunnova Logo

Reply from Sunnova

Hello Jeff Snell, Please send us an email to [email protected] with your system ID or case number so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 20th, 2023

check_circle

Review Source

star star star_border star_border star_border

Jesus Benavides Citrus Heights, CA

System goes offline and I can’t tell if it is working or not. My phone gets unpaired also. This system has communications issues and we can’t rely on it to see what if anything it is doing. We don’t know if we’re getting any solar power or if the battery is being charged. I would like to have someone contact me at home to correct these issues.

4 months ago

Sunnova Logo

Reply from Sunnova

Hello Jesus Benavides, please send us an email with your system ID or case number to [email protected] so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 29th, 2023

check_circle

Review Source

star star star_border star_border star_border

Robert Dubbink Clinton Township, MI

Three appointments were scheduled then al were no shows and no calls. Then about three more weeks before they could come out for repairs. Once they were here they couldn't do the repairs since parts not available and that repair was not on the order. I did call Generac to see what the status was of the order and parts but not heard back from them at this time. So not sure how much they are responsible for bad service. System went down July 27 and still no dates to get it running.

5 months ago

Sunnova Logo

Reply from Sunnova

We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. We want to assure you that we take this matter seriously and are fully committed to delivering the best customer service possible. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right. Please contact us at (866) 786-6682 for any additional questions or concerns

Oct. 3rd, 2023

check_circle

Review Source

star star star_border star_border star_border

Kenny H Johnson Atlanta, GA

So far not impressive, every time i call i get only an 888 number, company is based out of texas and i feel like what i have is just not their interest. They contected me asking for my email to get a generac installation for a new switch box. Come to find out they show up unnounced asking where i am when they said they would schedule with me and confirm date and time. No email and no text no phone call, just showed up. Had to get my wife to close our boutigue 5june and leave and meet them. Guy said yeah we aint doing this pulling lines baxk through her to replace whats needed. We will give this back to sunnova and they will be in touch to schedule a complete diagonstic and replace whats needed. So 6 months back on the grid and still paying for a solar system we cant use. Frustrated beyond belief with no resolution. I hope someone at their corporate reads these because i need answers and help to finish a simple task. How hard is this! Kenny Johnson

8 months ago

Sunnova Logo

Reply from Sunnova

Hello Kenny H Johnson, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at [email protected] so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Jul. 21st, 2023

check_circle

Review Source

star star star_border star_border star_border

Daniel Munoz Visalia, CA

So far I show no activity in my production. I’ve been told that my panels are active. And received an email that I should be able to view production within 1-2 days. It’s now been a week, I still don’t show any activity. I’ve called customer care and was told that the email was wrong, it will show production within 1-2 weeks. I asked what if nothing is producing? They said we’ll take it to the next step, but won’t know until 1-2 weeks. I asked to speak with a supervisor, he said my account is different because I paid for mine in full. He fully paid accounts have to be handled differently and he would call back. I have yet to hear anything, and it’s been over 24 hours.

8 months ago

Sunnova Logo

Reply from Sunnova

Thanks for choosing Sunnova Daniel Munoz! We've seen your review and would like to help. To help us address your concerns promptly, please send us an email at [email protected] with your system ID or case number. We appreciate your cooperation and are committed to helping to resolve your concerns.

Jul. 20th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Brian

The organization of the entire process top to bottom has been unpredictable and difficult. While I believe that intentions were in the right place, the organization and scheduling of the install was random and my expectation were constantly challenged. Dates and timing changed constantly, and all parties didn't appear to know what others were doing. In hindsight, I wish I had did more research into solar providers before I went with Sunnovo. Very disappointed.

4 years ago

Sunnova Logo

Reply from Sunnova

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Brian

their website is lacking. the are my loan company for my solar and also provide one of the 25 year warranties. i cant get a real bill off of the site. i had an issue and was given a case. i was told it would take 8 days for someone to review and get back to me. i cleared it up with my inverter company directly. sunnova closed the case without contacting me at all.

4 years ago

Sunnova Logo

Reply from Sunnova

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Donald Coppock

Your installer (Infinity Energy) damaged our roof. I called you first and was told to contact Infinity. It took 4 calls to get throug to you first. After 5 or 6 attempts I finally got an answer at Infinity ans was told they would refer this to their service department. I am 2 weeks into this issue by now and it is now almost 4 weeks and still no response. I paid a roofer to fix our roof, only cost $100 so not a not deal but Infinity's service sucks and that reflects on you equally.

4 years ago

Sunnova Logo

Reply from Sunnova

Good Morning Donald, We are sorry to hear this was your experience with our partner, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. We use all of our customer comments to improve our customer service programs. ^MP

Oct. 14th, 2019

check_circle

Review Source

star star star_border star_border star_border

Kevin Loeffler Lafayette, CO

Took weeks of no communication to get my system hooked up on my new build. They claim the system has been hooked up but their own dashboard has no data a week later. Workers have shown up to work on the system without notice or announcing themselves. The system might be great if it ever works.

5 months ago

Sunnova Logo

Reply from Sunnova

We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. Our team is currently conducting a thorough review of your account, and we will have one of our dedicated agents contact you promptly to address your concerns. We want to assure you that we take this matter seriously and are fully committed to delivering the best customer service possible. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right.

Oct. 20th, 2023

check_circle

Review Source

star star star_border star_border star_border

Matthew Finamore Fresno, CA

2 stars for good email communication(responds within a day or so). Other than that, wold give less stars. My system was placed in service weeks ago, yet after I log into their www site, it says ‘no data’. Their customer service response to my query was “it takes up to 90 days to connect”. Excuse me?!?? Is this 1990? Are you using technology from the 90s?! Up to 90 days?!! Pathetic. So much for your ‘integrated monitoring system’ and customer satisfaction.

7 months ago

Sunnova Logo

Reply from Sunnova

Hello Matthew Finamore, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? Thank you!

Aug. 15th, 2023

check_circle

Review Source

star star star_border star_border star_border

alex b Roslindale, MA

the early part of the process went smoothly thanks to john r but once it came to getting the solar panels installed there was a huge communication breakdown. people showed up at my house with no advance notice, email messages have gone unanswered, and a week after my system has been operational i have yet to see any information about my solar panel output.

7 months ago

Sunnova Logo

Reply from Sunnova

Hello alex b, we are sorry to hear you have been having issues with your solar system.
Can you send an email to [email protected] with your system ID and a phone number where we can reach you?

Aug. 15th, 2023

check_circle

Review Source

star star star_border star_border star_border

James H Zimmerman Manteca, CA

After speaking to my sales rep about solar I decided to go ahead and have it installed. I chose to go the ppa route but was told that if I changed my mine to purchase the system via financing before the system was completed and hooked up that I could change . I notified my sales rep and the company he worked for that I want to purchase the system and system is completed and running and I am still waiting for word on whether if they changed for me to purchase. In the meantime I have been charged my first ppa payment. I would like to rectify this situation.

7 months ago

Sunnova Logo

Reply from Sunnova

We appreciate you for bringing this matter our attention, James Zimmerman. To help ensure we address your concerns effectively, we kindly request you send us an email at [email protected] with your system ID or the case number associated with your inquiry. By sharing this information, we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Aug. 3rd, 2023

check_circle

Review Source

star star star_border star_border star_border

Joseph Faenza Washington, DC

My system was turned on 9 days ago and I still can’t see if my system is meeting it’s full potential on the app or the online portal. First rep told me it would take 4-5 business days. I waited until day 6 and called again that rep said it takes 6-8 weeks to see the system functioning. So far I’m second guessing going with this company for solar. I’ve emailed again and its been 2 days and still no response.

8 months ago

Sunnova Logo

Reply from Sunnova

Hello Joseph Faenza, Thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at [email protected] so we can investigate this issue? We would only need a valid phone number for the customer or a system ID. Please know that we take this matter seriously and look forward to resolving it for you.

Jul. 24th, 2023

check_circle

Review Source

star star star_border star_border star_border

Nissa Kelly Wayne, PA

So many things went wrong with this experience it is hard to know where to start. Our neighbor's sunroof was damaged and the workers tried to hide it, then broke our back gate trying to get roof access while not informing us or the neighbors, nothing was scheduled. Then things got worse. There was a lack of organization, communication and simple courtesy. Our gate is still damaged, they left big dirty spots on our freshly painted walls, and a lamp that is irreplaceable was damage. We haven't heard one word about any of these things being replaced or repaired.

8 months ago

Sunnova Logo

Reply from Sunnova

Hello Nissa Kelly, We apologize for all the inconvenience this has caused. To help ensure we address your concerns effectively, we kindly request you to send us an email at [email protected] with your system ID or the case number associated with your inquiry. By sharing this information, we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Jul. 20th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Jorge & Margee L

We are happy with the product; however, there were issues with their customer service. They arrived at our house multiple times for service calls without notice. This was inconvenient to both us and the Sunnova technician, who was only doing what he was told. In spite of our complaints it happened at least 3 times.

4 years ago

Sunnova Logo

Reply from Sunnova

Hello Jorge & Margee L, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Julie Peters Surprise, AZ

I'm not able to monitor my system unless I go onto their website. Help provided was to leave two voicemails. When I return the call I received voicemail. No other attempts were made. I tried to download their app to my phone,the app does not recognize me. I am left to figure items out. At this moment not thrilled.

4 years ago

Sunnova Logo

Reply from Sunnova

Good Morning Julie, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will reach out to you within 1-2 business hours to assist with your customer portal login. Thank you^MP

Dec. 3rd, 2019

check_circle

Review Source

star star star_border star_border star_border

Anna Turner Fresno, CA

I have been the one checking on the status & updates with the company & still no information being received after being informed my questions would be answered to me in an email. Still no update on my status for Solar even though I know my electric company has completed their process.

7 months ago

Sunnova Logo

Reply from Sunnova

Hello Anna Turner, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? Thank you

Aug. 24th, 2023

star star star_border star_border star_border

Rich Rodgers Woodstown, NJ

I was told by the design team when the installer comes out and he sees there’s more roof than what I’m seeing they will add more panels. Well that never happened. I have room for more panels and nothing changed. I emailed you to tell you this and didn’t get so much as an acknowledgement from anyone

7 months ago

Sunnova Logo

Reply from Sunnova

Hello Rich Rodgers, thank you for bringing this to our attention. Can you please send us an email to [email protected] with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Aug. 24th, 2023

check_circle

Review Source

star star star_border star_border star_border

jeanie bonnell Glendale, AZ

I have had some high APS bills, Which is really disheartening they’ve been three and $400 plus, plus I think if there is a breakdown in the system that means I haven’t been able to save up the solar hours for the winter and the extra that I usually get a check for the end of the year, so I’m not real happy with things right now

7 months ago

Sunnova Logo

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention, Jeanie Bonnell. We sincerely apologize for the experience you're having. . To provide you with the best service, please send us an email at [email protected] with your system ID or case number. This will help us address your concerns promptly. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 18th, 2023

check_circle

Review Source

star star star_border star_border star_border

Casey R. Pickett Broomfield, CO

Grateful for the financing! But annoyed over how many times they asked me to sign essentially the same agreement. I think I signed six versions over the year we were working to get this nailed down. Company did not take my time seriously.

7 months ago

Sunnova Logo

Reply from Sunnova

Hello Casey R. Pickett! We appreciate the honest feedback as it it helps us identify areas where we can improve. . We would like to extend our sincere apologies for any inconvenience caused as well. Should you have any concerns or questions, please contact us at 866.786.6682 or via email at [email protected] so we may better assist.

Aug. 10th, 2023

check_circle

Review Source

star star star_border star_border star_border

Doevia Mattei Brandon, FL

My system was up and running on 6/10- your my Sunnova acct showed that is was not installed; it took a month for you to figure out it was on. As of now I cannot se my production on your app, nor do I see a discount on my Teco bill.

8 months ago

Sunnova Logo

Reply from Sunnova

Hello Doevia Mattei, We are sorry to hear you have been having issues with your solar system. Can you send an email to [email protected] with your system ID and a phone number where we can reach you? Thank you!

Jul. 19th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Ron Wiacek

I have reached out to my sales rep multiple times with no follow up, I have also emailed the company and called with no follow up. When will someone get in contact to address my concerns?

3 years ago

Sunnova Logo

Reply from Sunnova

Good morning Ron Wiacek, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. An Issue Resolution Specialists will reach out to you shortly to address any questions or concerns you may have. We are here to help. Thank you ^MP

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Sabrina Neri Dos Palos, CA

I was told I'd have the back up battery so when the power went out I'd still have power using the panels and battery...I did not get the batterY because it needs to be purchased separately

4 years ago

Sunnova Logo

Reply from Sunnova

Hello Sabrina, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will contact you. Thank you again^MO

Dec. 31st, 2019

check_circle

Review Source

star star star_border star_border star_border

Scott Keebaugh Warren, MI

They scheduled a "repair" without telling me three times. All three times the repair people showed up, which is great BUT they never told me they were coming or scheduled. Just "Hello we're outside your house". I was at work all three times. I complained about this after the first time and it happened twice after. The repair guy was nice. What was even more sketchy is I had no idea this company took over for Pink Energy. My suggestion: reach out to the new customers you acquired, introduce yourself, and when scheduling a repair call the customer first so that they pick the date and time.

10 months ago

Sunnova Logo

Reply from Sunnova

Hello Scott Keebaugh, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? ~AG

May. 22nd, 2023

check_circle

Review Source

star star star_border star_border star_border

Tom Wyse Succasunna, NJ

Very disappointed with the entire experience; starting with Trinity Solar. It took almost 6 full months to go live with Solar and at points during the project people went silent so I was left in the dark wondering what was going on. It just seemed like all communication was reactive instead of proactive. Hoping that since we are finally live and turned over to Sunnova that this experience will change.

11 months ago

Sunnova Logo

Reply from Sunnova

Hello Tom, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? *LN*

Apr. 24th, 2023

check_circle

Review Source

star star star_border star_border star_border

Ortiz Fresno, CA

The system is operating normally, and the installation seems to have been done well. I understand Sunnova did not install it but subcontracted it to a local installer, so maybe that doesn't speak about Sunnova itself. I did not choose Sunnova, it was the only *option* I had when I bought my new construction home. What I do not like about Sunnova: - First and most importantly, their customer service. It took 3+ months to get PTO from the utility. There is ZERO initiative from the Sunnova interconnection department to look into projects that are not moving along and getting a response to emails is impossible. I had to call and email countless times just to get an update, and was quickly dismissed with the usual 'we're waiting on the utility' response. I had to beg them to follow up with the utility to see if anything was wrong and eventually they escalated it. The second thing I dislike about Sunnova is their pricing -- they charged me more than DOUBLE what you'd expect for such an installation, especially considering it was for a new construction which greatly simplifies it. I've worked in solar for 10 years and this price per watt was hard to be okay with. Again, I didn't have a choice, the home came with a Sunnova system and it's possible that the price was not just set by Sunnova but by the builder as well (even though the builder explained they had no say on the price of the system).

1 year ago

Sunnova Logo

Reply from Sunnova

Thanks for reaching out, Mr. Ortiz! Our goal is to provide an exceptional experience. We value your feedback and will use it to improve. Thank you for helping us create more homes that are energy independent!^AG

Oct. 31st, 2022

check_circle

Review Source

star star star_border star_border star_border

Ray V Cranston, RI

Sales person Bob F was fantastic. Unfortunately that's where the good ends. I had my panels set to be installed that were to cover the entire back half of my roof, when they did the install in April, there was a ton of empty space. I had to purchase an additional 5 panels and was told that would fill it. I then had to wait from April until late July to have my system turned on. August 1 I had the new panels arrive and I still have empty space on my roof. The 2nd group of installers informed me the wrong inverter was delivered and is not compatible with what smart green installed in April. I am still waiting and had to contact the corporate number to try to find out what is going on. The Installers left trash from the install strewn all over my yard and deck as well as left bags on my roof that were left for me to have to clean up

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Ray V, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 5th, 2022

star star star_border star_border star_border

Robin Bass Seabrook, TX

sit back folks...this is not for the faint of heart. The whole process took over a year. First I signed a PPA with Sunnova in December of 2018 through Solar Wells. After 3 months, the whole thing went dark and I lost faith. So I switched to Infinity/Sunnova after I was told they'd have solar on my house in 30 days. They ran a new credit check and that one failed although I was in the high 600's. . So I had to find a co-signer. I later found out by own research that a loan option was available so I had them redo the paperwork for a 3rd time and my credit went through Ok. what a pain. Anyways...flash forward to end of July (for those with calculators out, let me help you....from a May 9th signed contract to end of July is NOT 30 days). Meanwhile, my electricity bills are averaging $600 since I wasn't under contract thinking my solar is coming in. As others report, a third company entered the scene to do the install. They showed up, promised to finish that day...left a couple hours later though....everything laying out. The team didn't want to do my high roof (um, that was a known factor!). A new team eventually showed up late on the 2nd day. Left pretty late...stuff still laying around my drive way and backyard, and not finished. Didn't come back. Meanwhile my HOA called to say they didn't have approval and was issuing a cease. My rep went dark. I never could get an update. So while I was actively involved in getting HOA on board, ppl would show up to do something on my system, say they didn't know what was going on and leave and noone else would tell me what to expect next. Remember all that stuff in my driveway etc? Well I pointed it out to one of the guys who came through and he didn't know what it was for so he took it back to Dallas. A month later, a crew showed up from Dallas on a Friday asking for the "stuff" to finish installing. Um...yeah, that stuff is in Dallas! Took another 3 weeks for them to find it and come back. I had to get very involved with understanding the process. I got ahold of everyones emails and cell numbers and had to start getting everyone on the same page. So meanwhile I found out that HOA had approved a design from the previous Solarwells team that had panels on my garage instead of the front of the house. The team confirmed that design was better anyway since my oaks would be covering those panels soon. so the reissued another design that mirrored the one done previously..and used the HOA approval that I ALREADY HAD FROM JANUARY...and the whole confused, unmanaged install process started all over again where they relocated my panels. In the process, they patched my roof and its horrible. This is still an open issue. It took until end of Aug for a PTO to come. But I JUST got an email from Sunnova that my PTO came through and my system was in place. JUST. The installers pretty jacked up the rest of my roof as well. Insurance declined fixing it. And this is the short version of the story. Can't spend the time to put everything in here cause I have a job. Thanks for reading :). The End.

4 years ago

Sunnova Logo

Reply from Sunnova

Hello Robin, We are sorry you had to go through this ordeal. This is not a typical Sunnova Experience. One of our Issue Resolutions Specialist will contact you within 1-2 Business hours. ^MO

Jan. 9th, 2020

star star star_border star_border star_border

Lauren Lancaster, PA

My experience has not been a positive one. Initially, I had a great meeting with the consultant. He was informative and knowledgeable while presenting things in a direct way. Install began in June and seemed to be going great, until they came without parts necessary to complete the job. They made at least five to six other appointments to continue install. I was able to accommodate because I have summers off work, but if not for that, I would have had to miss work on numerous days. I was told October 23 my system was operating and turned on. Two appointments later, my system was still not properly working and we are now in December. Had I know this is the way the process was going to go, I probably wouldn’t have switched to solar with Trinity. Communication wasn’t great towards the end of the process either.

4 years ago

Sunnova Logo

Reply from Sunnova

Hello Lauren, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. ^OA

Dec. 12th, 2019

star star star_border star_border star_border

Frank Parker Desert Hot Springs, CA

I'm in the process of refinancing my home. Turns out even though Sunnova in their on-line adds say the do not put a lien on your home they do. It is called a UCC (Uniform commercial Code). This stops you from selling or refinancing your home without Sunnova being involved. They will lift the UCC for thirty days but it cost us $300 to do so. While this is pretty irritating in itself and a rip-off. It got worse, they were notified of the refinance 3 weeks before closing but failed to follow up and the invoice arrived the week of closing. Of course they do not take credit card payments, mailed checks only for this. So closing got delayed, more daily interest charges and we wait. I understand the need to protect their equipment on our house (we lease) but in a refinance nothing changes. Silly rip off and if they want to protect their equipment with a lien (UCC) why don't they pay to lift it for 30 days? Oct 9 Well it got worse, after three customer service people and one supervisor told me the $300 dollars is pass through money, that it all goes to the county to lift the lien and reset it 30 days later. I decided to check with the county and they charge a maximum of $40 for lifting and dropping it back on. So where does the other $260 go? As I guess into the pockets of the company, I'm sure they are not paying any employee $260 to call this exchange in. As I suspected a rip-off, since I'm not expecting a refund of $260.

4 years ago

Sunnova Logo

Reply from Sunnova

Good Morning Frank Parker , thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^OA

Oct. 8th, 2019

star star star_border star_border star_border

Waltg Stockton, CA

For the past week or so now I’ve been trying to get in contact with them about my bill. Seems like when I call it says there busy and I could wait on the phone or press 1 for someone to call me back. I’ve done both and still no response. So my question is I get an email stating I’m enrolled in the auto pay and every month on such n such date it’s going to be taken out my bank account. It still hasn’t been taken out. Then like I stated I call customer service and there’s nobody there to answer my call. My solar came with the house when I bought it. Had I known I was going to be dealing with B.S I wouldn’t had agreed to it 😡😡.

4 years ago

Sunnova Logo

Reply from Sunnova

Hello Waltg , We are very sorry to hear about your experience with your Customer Service issue. We'll escalate your note to the appropriate department. Can you send us a private message with your system ID and a phone number where we can reach you? ^OA

Jun. 27th, 2019

star star star_border star_border star_border

Lenhoyt Methuen, MA

We purchased our home in August 2017 and assumed the Sunnova lease with 23 years remaining. We’ve been satisfied with our system production, which generated enough credit with National Grid to carry us through last winter in the northeast with no electric bill and reasonable lease payments. But our system stopped working around April first. I didn’t realize it until early June because we were drawing down credits and I wasn’t paying attention. I called Sunnova and was told they knew I had a problem and there has been a ticket open since April 17th!! I’ve since emailed them twice and got a single response saying a technician will be contacting me. They’ve known I’ve been down and have had a job ticket open for two months and no one has contacted me! Two stars for system performance, but very disappointed in customer service.

4 years ago

Sunnova Logo

Reply from Sunnova

Hello Lenhoyt, thank you for bringing this to our attention. We are sorry you had to go through this ordeal. We do appreciate your patience. We were able to locate your account, one of our agents will contact you soon to help get this issue resolved. Thank you ^MO

Jun. 21st, 2019

star star star_border star_border star_border

Jessi Kennedy Livermore, CA

Install of the system from V3/Sunnova went fast and easy. However, once I got the go-ahead from PG&E to operate, it worked for a day, then I guess it stopped. I had no idea and it took Sunnova 4 weeks to contact V3. Customer service at Sunnova was completely lacking and all I got was that the development team was fixing bugs with the app. I got it working again, but a day later it stopped transmitting data, but still generating power. Billing.. I have no idea what is going on. As of now, if I were to get solar panels again, I'd go elsewhere. The only reason I'm giving 2 stars instead of 1 is the install and set-up was good.

4 years ago

Sunnova Logo

Reply from Sunnova

Hello Jessi Kennedy, thanks for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. This is not a typical Sunnova Experience, we do appreciate your patience and one of our Sunnova agents will contact you soon to get this issue resolved. Thank you^MP

May. 24th, 2019

star star star_border star_border star_border

David Aparicio Montebello, CA

They take a long a long time ( setting dates after previous visits) to get things set up , actually the structural part was set up but the hookup takes a while and our yard looks like crap thanks to them. its been over 2 months maybe three we nave been waiting for them to finish the job. They show us a rating off five stars from their brochure. The people that set up the panels were very kind, but it's all a matter of tome when the inspector gets there to approve the work which is about a months wait another crew shows up a couple weeks later to install panels boxes for electrical. Were still waiting since early April it is now July.

5 years ago

Sunnova Logo

Reply from Sunnova

Hello David, thank you for reaching out. We are sorry for the delay on placing your system in service. We would like to review your account and provide further details and updates. Could you please provide your system Id or contact number on a private message? Regards. ^KM

Jul. 27th, 2018

star star star_border star_border star_border

Karen Berlin Los Angeles, CA

We have had the system on our roof for one year now. The sales department was great, quick and easy installation. But after having it for a while and seeing our bills and the constant fight with DWP the solar co. has been no help. There customer service sucks!!!! They told me to call DWP if I had a problem with the bill. They do not listen or call you back. I really need help with getting thru to them that they are over charging me for the service, it does not cover my bill and I am still getting charged from DWP. I am actually paying more now then before we go solar. So I say it is a rip off I would not do it again. If I could take it off and throw it in the alley I would.

7 years ago

star star star_border star_border star_border

Jakob Olson Bridgeport, CT

They took a bit with the installation and they can be hard to contact sometimes. And one their employees did make a false report to some animal rights group.

4 months ago Edited November 14, 2023

Sunnova Logo

Reply from Sunnova

Hello Jakob Olson, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to [email protected] so we can address your concerns?

Nov. 15th, 2023

check_circle

Review Source

star star star_border star_border star_border

Hayden Gladfelter Gettysburg, PA

Inspector change time didn’t let homeowner know. Needless to say the inspection did not take place that day. Very poor communication between company and Customer.

5 months ago

Sunnova Logo

Reply from Sunnova

Hi Hayden, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Oct. 17th, 2023

check_circle

Review Source

star star star_border star_border star_border

Ormeshia Mcneil Vero Beach, FL

So far so good but the agent that helped me sign up promised rewards and was told he would have it to me by Friday. I texted him Friday and never got a response since and today is Monday.

6 months ago

Sunnova Logo

Reply from Sunnova

Ormeshia Mcneil, We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. May you provide your system ID and name to [email protected] so we can address your concerns?

Sep. 26th, 2023

check_circle

Review Source

star star star_border star_border star_border

Beau Kopasz Denver, CO

Extremely slow process. 4 months in, we found out Xcel never received the application fee. Just shy of 6 months to activate solar. Can I get a credit for the amount of months this took?

6 months ago

Sunnova Logo

Reply from Sunnova

Hello, Beau Kopasz . We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email [email protected] with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

check_circle

Review Source

star star star_border star_border star_border

Mel Phoenix, AZ

Communication was very poor. Very long wait for activation after installation completed. Was told things that were different than contract states and got no response to request to put in writing

7 months ago

Sunnova Logo

Reply from Sunnova

Hello Mel, we are sorry to hear that. Can you please send an email to [email protected] with your system ID and a phone number where can reach you? Thank you!

Aug. 28th, 2023

check_circle

Review Source

star star star_border star_border star_border

Nathan Ozturk

Technician who installed my invertor made a mistake on wire connection and I was not able to get benefit of my system for about two weeks. Technician came twice to fix the issue but could not.

7 months ago

Sunnova Logo

Reply from Sunnova

Hi Nathan Ozturk, Thanks for your feedback; it's invaluable to us in improving our services. We apologize for any inconvenience caused. We appreciate your understanding and are eager to help ensure you have a positive experience with us. Please feel free to email us at [email protected] with your system ID and phone number so we can investigate this issue.

Aug. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Rick Oxford

Took way too long to install system. Had almost no communication when they were going to show up and then numerous time they just didn't show up at all

4 years ago

Sunnova Logo

Reply from Sunnova

Hello Rick, Thank you for your 2-star review feedback and Welcome to the Sunnova Family! One of our Issue Resolutions Specialist will contact you today.^MO

Jan. 24th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Temi East Northport, NY

The turnaround is too lengthy and the representative didn't want to give me that information immediately, I had to be persistent with my request for information

4 years ago

Sunnova Logo

Reply from Sunnova

Good Morning Temi, Thank you for bringing this to our attention. This is not a typical Sunnova experience we use all of our customer comments to better our customer service programs. Thank you^MP

Dec. 3rd, 2019

check_circle

Review Source

star star star_border star_border star_border

Yolanda Newhall, CA

Employees were nice disliked the process/ installation. Took longer than a day to complete parts had to be left in my garage overnight. When the crew got done no communication. No pictures of roof. How do I know if it was done correctly. No communication on when it would start. Too many unanswered questions.

9 months ago

Sunnova Logo

Reply from Sunnova

Hello Yolanda, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at?

Jun. 28th, 2023

check_circle

Review Source

star star star_border star_border star_border

Heather

It took them over 6 months from the time the started construction to get it turned out. They have zero costumer service. When you call the phone number to get help it says to text instead. With the text system, you will deal with a different person each time.

9 months ago

Sunnova Logo

Reply from Sunnova

Hello Heather, We are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you? *AM*

Jun. 12th, 2023

check_circle

Review Source

star star star_border star_border star_border

Eric Messner Ivoryton, CT

Billing information on contract for autopay is incorrect. Banking information is either missing or not correct. Balance reflects attempts by Sunnova to collect but not receiving payment. Bank verified no attempts Very disatisfied.

10 months ago

Sunnova Logo

Reply from Sunnova

Hello Eric Messner, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? ~AG

May. 22nd, 2023