Name: Sunnova
Rating: 4.7

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Verified Customer

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Ann Olson

Installation was done on schedule and workers were professional and courteous.

4 years ago

Reply from Sunnova

Good Morning Ann, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Christine McEvoy

Installation was on time and an easy process. Staff was helpful and friendly.

4 years ago

Reply from Sunnova

Good Morning Christine, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Michael

They were very helpful with my billing questions and I did not have to wait on hold for very long

4 years ago

Reply from Sunnova

Good Morning Michael, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Dan Corley

They provide good service. I have already recommended them to friends.

4 years ago

Reply from Sunnova

Good Morning Dan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Margaret Vernazza

Employees were very knowledgeable and considerate in their manner

4 years ago

Reply from Sunnova

Hello Margaret, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 15th, 2019

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Verified Customer

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Antonio

Its a good company, with your experience the Sunnova its the best company in Puerto Rico.

4 years ago

Reply from Sunnova

Hello Antonio, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO

Nov. 15th, 2019

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Verified Customer

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Tawanna Hinton

They completed the job in a timely manner and our Pepco bill has decreased.

4 years ago

Reply from Sunnova

Hello Tawanna, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Sajrudin Mohammed

Great customer service, quick installation and sticks to their words

4 years ago

Reply from Sunnova

Hello Sajrudin, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Raymond Colbert

Very good service woth feet on the ground. Excellent product workmanship!!!

4 years ago

Reply from Sunnova

Hello Raymond, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Richard Martinez Fresno, CA

they were very helpful, professional,and protective of your information.

4 years ago

Reply from Sunnova

Hello Richard, thank you for your positive feedback and welcome to the Sunnova Family! ^MO

Oct. 21st, 2019

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Verified Customer

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manny rifon Lodi, NJ

unable to contact antone by phone waited over 1 hour 3 days in a row left call back number never rec'd cal backl

4 years ago

Reply from Sunnova

Hello Manny, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system ID or contact number. We will escalate your concern to the appropriate department to contact you^MO

Oct. 21st, 2019

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Verified Customer

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Aileen Smith

Very efficent , however communication from the installation department could be better.

4 years ago

Reply from Sunnova

Good Morning Aileen, Thank you for your feedback. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family! ^MP

Oct. 14th, 2019

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Verified Customer

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Linh Le San Jose, CA

Good service and good product . When I need they can sevice right away

4 years ago

Reply from Sunnova

Good Morning Linh Le, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 8th, 2019

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Verified Customer

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Bevis v Do

The best company very good people very niceThey are at service where ,

4 years ago

Reply from Sunnova

Good Morning Bevis, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

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Verified Customer

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Helen Atanasio

Totally screwed up my billing and how I purchased the system - did not lease it!! Very frustrating!!

4 years ago

Reply from Sunnova

Hello Helen Atanasio, thanks for bringing this to our attention. We are sorry to hear about your experience with your billing. Could you please send us a private message with your contact number or system ID. We'll escalate your note to the appropriate department.^OA

Oct. 1st, 2019

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Verified Customer

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Aisya

Amazing. I'm saving over $250 a month. I highly recommend this company.

4 years ago

Reply from Sunnova

Thank You Aisya! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Julio Polonia

Great Customer Service, they kept me up to date on all the process

4 years ago

Reply from Sunnova

Thank You Julio Polonia! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Ellen Rome, NY

They have answered any questions or concerns when we have contacted them.

4 years ago

Reply from Sunnova

Thank You Ellen ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 17th, 2019

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Patricia Green

Lack of customer service and communication

3 weeks ago

Reply from Sunnova

Hello Patricia. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Feel free to contact our customer service via email at [email protected] or by chatting with us through your MySunnova account. We look forward to helping you!

Apr. 17th, 2024

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Suzanne Julian Mt. Pleasant, SC

Their follow through on every step and communication with the HOA and electric company.

4 months ago

Reply from Sunnova

Hi Suzanne Julian, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Ishmael Bihl Elk Grove, CA

This company has consistently provided great customer service and excellent pricing.

4 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Rita Young Pittsburgh, PA

Great service. Great install very professional & thorough with explanations & clean up

4 months ago

Reply from Sunnova

Hello Rita Young, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 14th, 2023

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Luis A Cora

I feel confident with the equipment because i don't worry with electric shut down

4 months ago

Reply from Sunnova

Hi Luis A Cora, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 14th, 2023

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John Sterne Los Angeles, CA

Easy installation. System is working as promised. Saving lots of money. Thank you!

4 months ago Edited December 8, 2023

Reply from Sunnova

Thank you for you review, John Sterne. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 8th, 2023

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Robert Taylor Killeen, TX

Not very professional with the installation. I am told things weren’t up to at as far as installing goes. When you have back track by other installers. Then there is the trash and pallet left behind. The panel’s on the roof has body sweat dried out from the sun. Why haven’t that been cleaned off. People just don’t care.

9 months ago

Reply from Sunnova

Hello Robert Taylor, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to [email protected] so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 2nd, 2023

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gary robinson Swanzey, NH

the install was the best 5 plus stars as far as c/s with when the system was running and how to see it on phone 2 stars no help with set up

9 months ago

Reply from Sunnova

Hello gary robinson, we are sorry to hear you have been having issues to set up your online account.
Can you send an email to [email protected] with your system ID and a phone number where we can reach you? Thank you!

Jul. 31st, 2023

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Rodney Snyder Palm Bay, FL

Can’t really leave a review. As yet you haven’t allowed me to even check my account or even create one. My solar system hasn’t been activated yet, it’s overdue.

9 months ago

Reply from Sunnova

Hello Rodney Snyder, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? Thank you!

Jul. 31st, 2023

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barbara hawn NC

The tech was great. The customer communications was horrible. Calling the day before an appointment that they made without you knowing about it and wanting you to drop everything to be home. Call for a repair 3 days latter no response from them.

9 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To provide you with the best service, please provide your system ID or phone number via email at [email protected]. This will help us address your concerns promptly.

Jul. 28th, 2023

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Amanda McGrath Philadelphia, PA

Sunnova was there to help us when no one else was there. They actually finished the job started by someone else

9 months ago

Reply from Sunnova

Thank you Amanda! We are thrilled we were able to help you!

Jul. 24th, 2023

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Rhonda Queen Brasstown, NC

I can't really give a rating about your company yet. However I can tell you the 2 young men that came out and checked our panels, was very nice and polite.

9 months ago

Reply from Sunnova

Hello Rhonda Queen, Thank you for your feedback. We look forward to offering you the best service and making this an exceptional experience!

Jul. 24th, 2023

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Dave McLure Wareham, MA

Our experience was everything we had hoped. I would highly recommend Sunnova and Venture Solar for your Solar needs.

9 months ago

Reply from Sunnova

Greetings, Dave McLure, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Jul. 24th, 2023

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Joseph Parker

Work was expedited in a very reasonable fashion and any questions were answered in a satisfactory manner.

9 months ago

Reply from Sunnova

Thank you for your message, Joseph Parker. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 24th, 2023

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Ralph Lamar West Warwick, RI

The efforts to communicate about what was happening at all stages of the process. Very clear and professional.

9 months ago

Reply from Sunnova

Hello Ralph Lamar, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jul. 24th, 2023

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adam levis Rogersville, TN

Was sent to my home by Generac/powerhome/pink energy scam to fix my $80,000 worthless solar equipment that has never worked since the day it was poorly installed by incompetent minions. They claimed to have fixed it but still does not work. Please do not be caught up in this solar/ self sufficient BS , it will save you tons of money and lawsuits.

9 months ago

Reply from Sunnova

Thank you for getting in touch with us and bringing this issue to our attention, Adam Levis. We understand the frustration this may have caused, and we sincerely apologize. To provide you with the best service, please provide your system ID, phone number, or case number via email at [email protected]. This will help us address your concerns promptly.

Jul. 21st, 2023

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Bill Stockslager Binghamton, NY

The tech dishes were professional and pleasant to talk with. They seem to be well informed and new system well. Looks like a very good team.

9 months ago

Reply from Sunnova

Greetings, Bill Stockslager, and a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Jul. 18th, 2023

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John Dottori

Quick service, neat install, paid great attention to detail. From sales to working panels it was a smooth process

9 months ago

Reply from Sunnova

Hello, John Dottori! Thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jul. 17th, 2023

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Cameron Litza Oroville, CA

Very friendly over the phone, and everything was easy to use online and easy to understand. Highly recommend!

9 months ago

Reply from Sunnova

Thank you for your message, Cameron Litza. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 11th, 2023

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Theoma Celestin Harrisburg, PA

I like the way you do business. When you say something you do it. I hope that you continue to do it like this

9 months ago

Reply from Sunnova

Hello Theoma Celestin, We are so happy to hear that your experience reflects what we strive for. Thank you for your positive feedback, and welcome to the Sunnova Family!

Jul. 7th, 2023

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Richard Sorbello

I have not had any problems in 2 years since going solar. Grateful that the bill stays consistent from month to month.

9 months ago

Reply from Sunnova

Hello Richard Sorbello! We're glad it has been a good experience thus far; your time with us is most appreciated. Should any issues arise, please feel free to contact us at 866.786.6682 or via email at [email protected]. We're more than happy to resolves your concerns!

Jul. 6th, 2023

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Dan Syllaba Tucson, AZ

Ease in completing paperwork. Made to feel comfortable, explanations were complete and easy to understand.

9 months ago

Reply from Sunnova

We're overjoyed to know the process was swift and met your expectations. Thank you for the kind words Dan Syllaba!

Jul. 6th, 2023

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Tim Troup Chesterfield, MO

We got scammed big time when buying our solar from Powerhome/Pink solar. Since Sunnova has taken over “fixing” our problems we still haven’t managed to make much solar and it takes them months to actually come out.

10 months ago

Reply from Sunnova

Hello Tim Troup, We are sorry to hear you have been having issues with your solar system. Can you send an email to [email protected] with your system ID and a phone number where we can reach you, please?

Jul. 3rd, 2023

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Vince Fredrick Spring, TX

Qualified personnel that do good work. Unfortunately the Generac battery backup is puzzling them because it’s still not working.

10 months ago

Reply from Sunnova

Hi Vince Fredrick! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Please provide us with your system ID as well as a phone number to better assist with your issue.

Jun. 27th, 2023

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Pete Dragon

We were impressed with the two young men who came here. They were courtyous, hard working, and polite.

10 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Pete Dragon!
We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

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Macharr Heisel New Haven, MO

I dont own the house or this system anymore....for 9 months now. Not sure why I am still getting contacted or why you worked on the system.....contacted by the new owners....and still sent ME the review link...get your information organized

10 months ago

Reply from Sunnova

Hello Macharr Heisel,
Thank you for bringing this to our attention. Can you please send us an email at [email protected] with a phone number where we can reach you? We'll look into this right away.

Jun. 27th, 2023

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Dianne Lorento Minneapolis, MN

They showed up on time really seemed to know what they were doing & explained things to my about my own system that I never knew

10 months ago

Reply from Sunnova

Thank you for your message, Dianne Lorento.
We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jun. 27th, 2023

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Mike Anderson Tucson, AZ

I’ve had the system less than 2 years and all 3 inverters have had to be replaced. Go with Fronius. The service network is horrible. They don’t show for appointments and if they do show, the work isn’t always complete and I need to have additional service appointments even though they say they are fine. I’d rather pay for electricity.

10 months ago

Reply from Sunnova

Hello Mike Anderson,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at [email protected] so we can investigate this issue? We would only need a valid phone number for the customer or a system ID. Please know that we take this matter seriously and look forward to resolving it for you.

Jun. 27th, 2023

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David Rochester, MN

Great experience with sunnova. Communication and expertise was very helpful. I would recommend sunnova to family and friends.

10 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, David! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

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Grace Ouattara Attleboro, MA

The process was straight forward. I was updated on the progress of the solar project and it was on schedule.

10 months ago

Reply from Sunnova

Hello Grace Ouattara,
We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jun. 27th, 2023

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Tina Adams Whitinsville, MA

Everything went fast. I wasn't constantly harassed by them, which was good. Very good company to deal with.

10 months ago

Reply from Sunnova

Thank you, Tina Adams!
We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jun. 27th, 2023

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Shuai Wu Waltham, MA

The whole process went very well. Except the documentation approval took a little bit time, the e contractor did almost everything for me.

10 months ago

Reply from Sunnova

Hi Shuai! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023