Name: Sunnova
Rating: 4.7

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Joshua Ginn Houston, TX

No communication period. They have come to my home twice and left without doing a thing. This past time they didn't get out of their trucks. No one reached out to tell me what their plan was or what's going on. Useless.

7 months ago

Reply from Sunnova

Hello, Joshua Ginn. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email [email protected] with your system ID and name so we can address the issues you are experiencing

Sep. 6th, 2023

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Jerry Moore Realtor Gardena, CA

Tanner was amazing and the reason I went ahead and made the decision to get Solar on my house.

7 months ago

Reply from Sunnova

Hello Jerry Moore, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience with Tanner aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 29th, 2023

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Jason Reyes San Bernardino, CA

No one has called to go over billing, website, or smartphone app? A tech, as promised, has not come out to go over our new solar system panel installed on the side of our home?

7 months ago

Reply from Sunnova

Hello Jason Reyes, thank you for bringing this to our attention. Can you please send us an email to [email protected] with your system ID and a phone number where we can reach you at? We'll look into this right away.

Aug. 28th, 2023

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Rex U Fremont, CA

Process was very fast! From start of application to final approval was a breeze.

7 months ago

Reply from Sunnova

Hello Rex U
, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 25th, 2023

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Miguel Bastida Reno, NV

Worst solar company. I regret getting sunnova. Don't go with sunnova biggest mistake of your life. I'm not saving any money. I'm paying triple on my electric bill with solar panels. No saving what so ever

8 months ago Edited August 25, 2023

Reply from Sunnova

Hi Miguel Bastida, thanks for reaching out to us. We've seen your review and want to help. To assist you effectively, please send us your system ID or case number via email to [email protected]. We'll then provide personalized assistance to resolve your concerns. Thanks for your cooperation. Looking forward to helping resolve this for you.

Aug. 25th, 2023

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gloria romero

They were efficiently working to get my solar system installed without any problems for me!

8 months ago

Reply from Sunnova

Thank you for your message, gloria romero. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 25th, 2023

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Melissa Bostic Baltimore, MD

I like Sunnova's customer service response time with getting back with me on most concerns.

8 months ago

Reply from Sunnova

Hello Melissa Bostic, welcome to the Sunnova Family! We're thrilled to have you on board. Our agents aim to provide you with the best customer service we can give as possible; we are glad to hear that your experience is proof of that.

Aug. 23rd, 2023

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Vickie Gossman Ocala, FL

Matt Z was very thorough, he explained everything from beginning to end. We give him an A+!!

8 months ago

Reply from Sunnova

We appreciate the kind message concerning the involved agent! We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 22nd, 2023

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Brenda Corbitt

The gentleman came and did what needed to be done, they were pleasant , had no problems

8 months ago Edited September 5, 2023

Reply from Sunnova

Hello, Brenda Corbitt. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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Steve York, PA

Communication is very good from the initial conversation to the set up and installation.

8 months ago

Reply from Sunnova

Thanks for reaching out to us, Steve! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Aug. 22nd, 2023

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Tony Palm Bay, FL

Working with Sunnova has been and easy an simple process so far. Thanks, Sunnova!

8 months ago

Reply from Sunnova

Hello Tony, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 22nd, 2023

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Arden Joyce Gonzales

I do not recommend. Very inefficient and took me half a year to start generating only to end up paying two bills instead of cutting cost which is the reason we decided to go solar. Do not make the same mistake

8 months ago

Reply from Sunnova

We appreciate you for letting us know about your experience. We understand the frustration this may have caused, and we sincerely apologize. If you wish to discuss the matter or any other concerns you may have further, please send us an email at [email protected] with your system ID and phone number so we may better assist.

Aug. 18th, 2023

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Shannon Kopacz Westfield, MA

Terrible customer service. It’s been 2 mo and we still don’t have the roof damage the solar installers caused fixed yet. VERY difficult and disappointed. Can not recommend to friends and family.

8 months ago

Reply from Sunnova

Thank you for bringing this to our attention. We sincerely apologize for the experience you've had. Would it be possible for you to send us information to [email protected] so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 15th, 2023

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Ulysess Lingo Vineland, NJ

I thought the certification time was too extended although I understand it’s not completely in your control.

8 months ago Edited August 15, 2023

Reply from Sunnova

Hi Ulysess Lingo, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 15th, 2023

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Dave Bediako

Staff are friendly and professional. Installation was quick and clean Overall great experience

8 months ago

Reply from Sunnova

Hi Dave Bediako, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth, professional, and speedy journey; we're happy to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 10th, 2023

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Volton Skeete Pasadena, MD

I liked how information was processed and how professional the supporting staff was

8 months ago

Reply from Sunnova

Thank you for your message, Volton Skeete. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 9th, 2023

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Matt Blakeley

They came fixed my error message, and I didn’t have to be there. So it’s great

8 months ago

Reply from Sunnova

Hello Matt Blakeley, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 9th, 2023

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Danielle Jones Lake Elsinore, CA

This entire experience has been horrible. Nothing happened as discussed or planned. Outstanding HOA non compliance still hasn't been resolved. System keeps needing to be reset. Very unsatisfied.

8 months ago

Reply from Sunnova

Hello Danielle Jones, We appreciate you for taking the time to reach out to us and to let us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. To help ensure we address your concerns effectively, we kindly request you to send us an email at [email protected] with your system ID or the case number associated with your inquiry. By sharing this information, we can access your account details and provide you with tailored assistance.

Aug. 8th, 2023

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Zavieon Hussain Cleveland, OH

Truly the best, fast and efficient service from start to finish I was very happy.

8 months ago

Reply from Sunnova

Hi Zavieon Hussain, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 4th, 2023

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Kathleen Wragg Georgetown, SC

They came. Did the job in a professional manner and cleaned up after themselves.

8 months ago

Reply from Sunnova

Hi Kathleen Wragg, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 3rd, 2023

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Verified Customer

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PK Shrivastava Torrance, CA

Hassle free experience with Sunnova. There have been no outages or down time.

2 years ago

Reply from Sunnova

Thank you, PK Shrivastava! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 18th, 2022

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Verified Customer

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Judy L Becerra Fresno, CA

Always polite and professional. Prices are right for me,as I am only on SSI

2 years ago

Reply from Sunnova

Thank you for the kind words, Judy. Welcome to the Sunnova Family! ^JD

Nov. 8th, 2021

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Verified Customer

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Kelly Ebelt Spring, TX

Very good and on top of my units providing me electricity to the fullest.

2 years ago

Reply from Sunnova

Thank you, Kelly! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DG*

Aug. 10th, 2021

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Verified Customer

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Brian J McGowan Wrentham, MA

Easy billing, great installation service, zero issues with the solar panels

2 years ago

Reply from Sunnova

Thank you for sharing your story, Brian! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^vb

Aug. 3rd, 2021

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Verified Customer

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Charles Colaresi Kensington, CT

Easy to work with. Took care of everything that had to be done.

2 years ago

Reply from Sunnova

Thank you for the note, Charles. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

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Verified Customer

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marion van Den Boom Merced, CA

From commitment to solar power production every thing was smooth.

2 years ago

Reply from Sunnova

Marion, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Denise Ann Decosta Fairhaven, MA

They changed my fuse box to a circuit breaker unit for NO money..

2 years ago

Reply from Sunnova

Thank you for the note, Denise. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

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Verified Customer

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Alfred Aldan Saipan, MP

The customer service agents are very well informed. They will answer any questions I have

2 years ago

Reply from Sunnova

Thank you for the note, Alferd. Welcome to the Sunnova family! ^VB

Jun. 29th, 2021

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Verified Customer

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Mohanram Waterbury, CT

I have a bad service so I don't recommend no one else this company I am trying to do my roof and I'm calling you guys four the quote and if 2-week continue mistake

2 years ago

Reply from Sunnova

Hello Mohanram, thank you for reaching out. We are very sorry for the experience you have encountered, and we appreciate your patience. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB

Jun. 29th, 2021

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Verified Customer

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Cindy Dudas Tuckerton, NJ

So far we are saving money and we like the idea of using the sun as energy.

2 years ago

Reply from Sunnova

Thank you for the note, Cindy. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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LISA ZUSSMAN Egg Harbor Township, NJ

Your representative that helps me every month Lisa is wonderful

2 years ago

Reply from Sunnova

Thank you for the note, Lisa. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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JAMES M GASKILL Selma, CA

They promised to has someone come out and clean the panels, since we've had them no one has ever showed up to clean them.

2 years ago

Reply from Sunnova

Hello James, thank you for bringing this to our attention. One of of our agents will reach out to you directly to address this issue. Thank you. ^JD

Jun. 22nd, 2021

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Verified Customer

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Sue Appler Hanover, PA

No problems with them and save money on electric bill each month and year

2 years ago

Reply from Sunnova

Thank you for the note, Sue. Welcome to the Sunnova family!^VB

May. 24th, 2021

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Verified Customer

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Carol Hamden, CT

Just the best , everything is good , above my expectations

2 years ago

Reply from Sunnova

Thank you for sharing your story, Carol! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^vb

May. 24th, 2021

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Verified Customer

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TJ Peters Coplay, PA

good service and much cheaper than having a regular electric bill

2 years ago

Reply from Sunnova

Hello TJ Peters, thank you for your feedback! Welcome to the Sunnova family.**MV

May. 18th, 2021

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Verified Customer

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Ed Przydzial Naugatuck, CT

Extremely responsive and understanding.Easy to speak to someone.

2 years ago

Reply from Sunnova

Thank you for the review. Welcome to the Sunnova Family. ^JD

May. 17th, 2021

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Verified Customer

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Meraris Lopez

They are pretty responsive when I need something, great customer service.

2 years ago

Reply from Sunnova

Meraris, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

May. 17th, 2021

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Verified Customer

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Nora Merced, CA

Excellent installation and follow up and questions promptly answered!

3 years ago

Reply from Sunnova

Thank you, Nora! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!**MC

Apr. 19th, 2021

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Verified Customer

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David Krucek Bloomfield, CT

Great company for solar. Best thing I’ve done. Super easy process.

3 years ago Edited January 10, 2024

Reply from Sunnova

David, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Mar. 25th, 2021

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Verified Customer

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Jonathan Mellett New Egypt, NJ

Great communication and not one negative experience throughout the process.

3 years ago

Reply from Sunnova

Thank you for the note, Jonathan. Welcome to the Sunnova family!^ JD

Mar. 10th, 2021

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Verified Customer

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Daniel San Diego, CA

Great financing options, transparency, and efficient work tempo.

3 years ago

Reply from Sunnova

Daniel, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Feb. 9th, 2021

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Verified Customer

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Nora Whitman, MA

Pleasant and thorough to deal with. Kept informed on project with professional emails.

3 years ago

Reply from Sunnova

Thank you for the note, Nora. Welcome to the Sunnova family! ^JD

Feb. 9th, 2021

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Verified Customer

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Theresa

Very Professional and always were in touch for appointments

3 years ago

Reply from Sunnova

Thank You so much for the 5 stars!*MV

Dec. 10th, 2020

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Verified Customer

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Beth Phillips Millerstown, PA

Great product, knowledgeable and pleasant people to work with, good customer service.

3 years ago

Reply from Sunnova

Thank you for the note, Beth. Welcome to the Sunnova family!^JD

Jun. 22nd, 2020

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Verified Customer

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Marilyn Cunningham-Williams San Diego, CA

The workers were on point in knowing what to do, they did a bumper job!!!

3 years ago

Reply from Sunnova

Thank you for the note, Marilyn. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

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Verified Customer

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Carla Cicchi Placerville, CA

They are great, straightforward, and I am very happy being with them.

3 years ago

Reply from Sunnova

Thank you for the note, Carla. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

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Verified Customer

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Jack Corder

Unit works just as it should Install went perfect Guy’s left no mess

3 years ago

Reply from Sunnova

Good morning Jack, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 19th, 2020

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Verified Customer

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Steven j cuccu Farmingdale, NY

Every thing went as explained no surprises they kept their word

3 years ago

Reply from Sunnova

Thank you, Steven.! We aim to provide the best customer experience and are constantly working to make our installation process as hassle free as possible. Welcome to the Sunnova family!^JD

May. 8th, 2020

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Verified Customer

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ANNA THOMAS DeSoto, TX

I have seen a significant difference in my energy bill so far.

4 years ago

Reply from Sunnova

Good morning , Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Grampy

Never had a problem and they are always there to answer my questions.

4 years ago

Reply from Sunnova

Good morning Grampy, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020