star star star star star

Ted Harris Winchester, CA

Fast and Easy Activation, Love the Customer Service.

11 months ago

Reply from Sunnova

Thank you, Ted! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Bill Munsell Bridgeport, CT

Has proven to be reliable and cost efficient

11 months ago

Reply from Sunnova

Thank you, Bill! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Philomena Marabello Bloomfield, CT

Big savings on electric bill Good customer service

11 months ago

Reply from Sunnova

Thank you, Philomena! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Asa Fellman-Knott Egg Harbor, NJ

Convenient and affordable, no issues with equipment

11 months ago

Reply from Sunnova

Thank you, Asa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Mike Jacobs

11 months ago

Reply from Sunnova

Greetings Mike Jacobs, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 12th, 2023

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Robert Gantz Plainsboro, NJ

Quick customer service replies to questions

11 months ago

Reply from Sunnova

Thank you, Robert! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 21st, 2023

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Lucy Musetti

Profesional and eficient company from start to finish. Exelent service

1 year ago

Reply from Sunnova

Thank you, Lucy Musetti! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 19th, 2023

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Luis Sanchez

Saved alot in my electric bill. I have no problems with automatic payments

1 year ago

Reply from Sunnova

Hello Luis Sanchez! We appreciate the 5 star review and feedback! We strive to make this a hassle free transition.

Sep. 19th, 2023

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Victor Ruiz

The ststem works excelente durin the Last 2 years. Im happy.

1 year ago

Reply from Sunnova

Hello Victor, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Sep. 15th, 2023

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Candice Burridge Flanders, CT

Great price of electricity. I’ve never had a service problem

1 year ago

Reply from Sunnova

Hi Candice! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 14th, 2023

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Ralph Lewis Ashburn, VA

I really appreciate the service and professionalism of the Technician.

1 year ago

Reply from Sunnova

Hi Ralph Lewis, We appreciate your words. We're pleased to hear that our team met your expectations. Please don't hesitate to get in touch if you ever need our help again. Your satisfaction is important to us. We appreciate you choosing Sunnova!

Sep. 14th, 2023

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Brian Leite Los Angeles, CA

Great customer service. But my battery backup installation is taking longer then expected.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention, Brian. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 15th, 2023

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Baljinder Singh Santa Clara, CA

Sunnova is good company as far our experience with PV system PPA.

1 year ago

Reply from Sunnova

Hi Baljinder! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 15th, 2023

star star star star star

Sylvia Bonilla

Thank you for all your great services. Never had 1 bad thing to say.

1 year ago Edited June 5, 2024

Reply from Sunnova

Hello, Sylvia Bonilla. We value your positive feedback. We're dedicated to offering the finest customer service possible.

Sep. 14th, 2023

star star star star star

Danny Nieves

Excellent service. Very satisfied with your customer service

1 year ago

Reply from Sunnova

Hello Danny Nieves, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP

Jun. 12th, 2023

star star star star star

Juan Berrios

I like the solar system and the energy security the system give to my home.

1 year ago

Reply from Sunnova

Hi Juan Berrios! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Thomas Heaton Newington, CT

So far, very satisfied with professionalism, service, timeliness, etc.

1 year ago

Reply from Sunnova

Hi Thomas. We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

star star star star star

shaun jones

Sunnova so far has been pretty quick considering just came out of a pandemic

1 year ago

Reply from Sunnova

Thank you for your message, Shaun Jones. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *JA*

Jun. 13th, 2023

star star star star star

Juan Rafael Bigas Doylestown, PA

The solar system and tesla battery that I have meet all my expectation

1 year ago

Reply from Sunnova

Hi Juan! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Stephen Goodrum Romulus, MI

I like the professionalism of the company and its representatives.

1 year ago

Reply from Sunnova

Thank you, Stephen Goodrum! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LG*

Jun. 8th, 2023

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matt tropp Lebanon, PA

Overall a great experience. Very friendly service, and enjoying saving money

1 year ago

Reply from Sunnova

Hi Matt! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 7th, 2023

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Sanford Posnick

Good experience so far . We are looking forward to our new panels this week. Chris has been great.!

1 year ago

Reply from Sunnova

Hi Sanford! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

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Harold Harris Washington, DC

Great company and keeps you informed on the process of your system

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Harold! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DG*

Jun. 1st, 2023

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Elizardo Velez (Lixard) Dulles, VA

Professionalism of your employees and technology of your products

1 year ago

Reply from Sunnova

Thank you, Elizardo Velez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

star star star star star

Victor V Parker, CO

Thank you for a great product and excellent customer service!

1 year ago

Reply from Sunnova

Hi Victor! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Carlos Malave

The installation crew was extremely professional and very helpful

1 year ago Edited March 21, 2024

Reply from Sunnova

Hi Carlos Malave! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Gerardo Muro Perris, CA

It was pretty easy experience honesty you wont regret getting solar panels.

1 year ago

Reply from Sunnova

Hello Gerardo Muro, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

star star star star star

Lisy Ojeda

I like that whenever I call them for service they respond inmediatly.

1 year ago Edited March 21, 2024

Reply from Sunnova

Thank you, Lisy Ojeda! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

star star star star star

JORGE ESPINOSA Philadelphia, PA

Is an exellent company, the treatment of the employees is great

1 year ago

Reply from Sunnova

Jorge Espinosa, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please provide us with your system ID or case number to better assist you with the status of your service appointment. *PL*

May. 25th, 2023

star star star star star

Zoraida Hidalgo

The service exceeded my expectations and I am very satisfied

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Zoraida Hidalgo! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 26th, 2023

star star star star star

Adrienne Frederick Mesa, AZ

We are very happy with our system. Have had service and was done very quickly

1 year ago

Reply from Sunnova

Hi Adrienne Fredrick! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 25th, 2023

star star star star star

Bobby Gregory Morton, IL

Good company, easy to work with, pleasant agent and installers

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Bobby Gregory! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Patricia Green

Lack of customer service and communication

5 months ago

Reply from Sunnova

Hello Patricia. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to helping you!

Apr. 17th, 2024

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jerry smith

Terrible service. It took 8 months to install

5 months ago

Reply from Sunnova

Hi jerry smith. We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Mar. 30th, 2024

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Verified Customer

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Carol Freelin Kissimmee, FL

Lack of communication, entire process slow.

3 years ago

Reply from Sunnova

Hello Carol, sorry to hear this has been you r experience with Sunnova. Can you send a email to resolutions@sunnova.com with your system ID and phone number where we can reach you? Thank you!**MV

Mar. 1st, 2021

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Verified Customer

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Bert Coble Annapolis, MD

I want a paper record, they won't give it to me

4 years ago

Reply from Sunnova

Good morning Bert, Thank you for bringing this to our attention. We are a paperless company and all correspondence is sent via email. If you need additional assistance please feel free to reach out to us. Thank you ^MP

Jun. 9th, 2020

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Verified Customer

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Sam

worst customer service ever saw, rude and unprofessional

4 years ago

Reply from Sunnova

Hello Sam, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Kelli

Worst customer service I have EVER ever had to deal with.

4 years ago

Reply from Sunnova

Good Morning Kelli, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP

Oct. 29th, 2019

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Marlene G Latham Murphys, CA

Anticipating not relying on PG&E. Saving Money

8 months ago

Reply from Sunnova

Thank you, Marlene! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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mike bird Tampa, FL

Your team is average at best. Your scheduling department sucks.

9 months ago

Reply from Sunnova

Thank you for bringing this issue to our attention. We understand the frustration this may have caused, and we sincerely apologize. Please send us an email to customerservice@sunnova.com with your system ID and case number so that we may better assist. We look forward to turning your experience around.

Dec. 9th, 2023

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Douglas Henry

11 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Douglas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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luciano rodriguez

Like the system but not who sold it to me

11 months ago

Reply from Sunnova

Thank you Luciano for bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. If you have any additional concerns or questions, please contact us at customerservice@sunnova.com. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Sep. 26th, 2023

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Pedro Aponte

Best solar company, fast an exelent service

1 year ago Edited October 9, 2023

Reply from Sunnova

Hi Pedro! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Steve Cromwell-Cravo St. Petersburg, FL

Awsome job, associate where fast and friendly

1 year ago

Reply from Sunnova

Hi Steve! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Carolyn Bough Apple Valley, CA

The people I talked to were very helpful and friendly.

1 year ago

Reply from Sunnova

Hello, Carolyn Bought We're happy to hear that everyone you talked to was kind and helpful. We place a high focus on providing excellent customer service, so we're happy that you had a good experience. We appreciate you choosing us!

Sep. 14th, 2023

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nicholas Stephanou East Orange, NJ

All good the system works as advertised with great savings

1 year ago

Reply from Sunnova

Hi Nicholas Stephanou, We appreciate your positive feedback. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 14th, 2023

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Robert Flaherty Lindenhurst, NY

I was kept informed thru the start to wnd

1 year ago Edited September 5, 2023

Reply from Sunnova

Thanks for reaching out to us, Robert Flaherty. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 5th, 2023

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Susan Fay Vista, CA

They were fine. Good job. Good communication.

1 year ago

Reply from Sunnova

Thank you, Susan Fay! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 24th, 2023

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Mark Passeretti Roanoke, VA

Repair personal were friendly, polite and professional. But everything was not fixed!!

1 year ago

Reply from Sunnova

Hello Mark Passeretti. We appreciate the honest feedback and are overjoyed that are team provided you with friendly and professional service. As for your concern, we ask that you please provide us with more information via email at customerservice@sunnova.com with your system ID or case number so we may better assist. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 11th, 2023

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Erik Higbie Wayne, PA

The quality and speed of the work is outstanding

1 year ago

Reply from Sunnova

Hi Erik Higbie, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth, speedy, and a hassle-free journey; it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 10th, 2023

Sunnova Reviews