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Pure Energy

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7.6

Overall Score

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LAST UPDATED: March 13th, 2024

Pure Energy is a PV solar system installer based in San Antonio, Texas with offices throughout Texas and Colorado. Founded in 2014, Pure Energy has grown in the past decade. The company joined with Texas Sky Solar in 2018 to expand in the Lubbock, Texas area. Pure Energy is dedicated to providing customers great customer care and support during solar installation and after. The company offers a 20-year workmanship warranty which is on the higher end compared to the industry standard of 15–25 years. 

Video Customer Reviews

Will McKerall Customer Review Video About Pure Energy

Will McKerall

Sandra Vidana Customer Review Video About Pure Energy

Sandra Vidana

harry sanchez Customer Review Video About Pure Energy

harry sanchez

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The Good

  • Financing Partners
  • Portfolio
  • Reviews

Financing Partners

Pure Energy offers customers the ability to finance PV solar systems with Dividend, Goodleap, and Mosaic. All of these partners offer a simple application process and can give customers their best options for solar financing based on credit. 

Portfolio

Pure Energy has an impressive website portfolio of past work. Potential customers can browse through and get an idea of what they want. We appreciate photos of past projects that show clean lines and well-placed panels. Some potential customers hesitate about solar due to the misconception that solar is not aesthetically pleasing, Pure Energy seems to have a knack for design and placement because its projects look to have panels blend with the roof well. 

Reviews

Pure Energy has several reviews online. Many past customers praise Pure Energy’s sales and installation crew, clear communication standards, attention to detail, fair pricing, and all-around good experience. When looking for a solar contractor, it is crucial to look for ones that have top-notch reviews on multiple platforms. Firsthand experiences help to manage consumer expectations and give insight into what customers would expect if they chose to use Pure Energy. 

 

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The Bad

  • Only Available in Texas and Colorado

Only Available in Texas and Colorado

Pure Energy is only available in Texas and Colorado. Due to the tax credits and ability to sell back electricity to local energy companies, Texas is a leading state for residential solar tax benefits. 

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The Bottom Line

If you live in Texas or Colorado and are interested in solar, Pure Energy may be an option you want to look into it further. Pure Energy has a lot of great things going for it as a company: good reviews, local, and does not appear to use subcontractors. 

We suggest you read through reviews for yourself to find out what to expect on the customer service side of working with Pure Energy. 

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Star Rating

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4.0

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323 Reviews

Review Breakdown

5 grade

52%

4 grade

16%

3 grade

11%

2 grade

8%

1 grade

13%

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Quality

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Service

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Featured Review

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Spencer Tuscola, TX

They were the best to talk to. They gave you all the facts right off the front, not really hiding, they told us exactly how much we were paying in the future. I have had no issues, no hiccups, nothing. They were there on time and they finished. I like the app that connects with what's going on in my house. Straight up, no issues so far. Super trustworthy.

1 year ago

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Reply from Pure Energy

Thank you for your 5-star review, Spencer! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Featured Review

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Fredrick Waxahachie, TX

Very good. The production from the pannels is what they said. It went very smooth. They showed up on time, they explained everything that would be going on and then what they were doing. Anytime I called and had a question, it was answered.

1 year ago

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Reply from Pure Energy

Thank you for your 5-star review, Fredrick! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Alex J.

From meeting Mosiah and having the installation was great all around. Very thorough and professional and the installation was finished within the same day. Thanks again to Mosiah and Megan as well for the great communication on everything.

2 weeks ago

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Gabriel Bush San Antonio, TX

Everything went well and the product, so far, seems to be working as expected. If there was one thing I’d say I disliked, it would be the amount of time it took for us to get the panels finally , ordered, installed, and working. It took more than 6 months. I understand there are other parties involved that slow down the process, parties that are out of Pure Energy’s control but still there were times where I thought that we were totally forgotten.

4 months ago

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Jeannie Aubrey, TX

Customer Review Video

7 months ago

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Reply from Pure Energy

Hi, Jeannie. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 25th, 2023

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Joshua Amarillo, TX

Greatly appreciate the hard work and time frame of completion! Extremely polite, honest, and helpful in understanding the process, from the sales rep to the feild workers, and true to their word! P.S. they're affordable

2 weeks ago

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Denise Guillory

Customer Review Video

2 months ago

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Ellen Stewart Mexia, TX

I first learned about PURE Solar Panels from Josh. He was very patient and so helpful and informative. He and Callie lead me through the process and made it so easy. A guy, I don’t remember his name, but he came and took pictures of my roof with a drone, calculating how many panels I would need and where they needed to be placed. So cool. Jose and Gabe were the ones that installed the panels and did a great job. They were both very friendly and explained the process of putting the panels on my roof. Dillon was the one who installed the meter and new breakers in the breaker box. He was very professional and so nice and informative and did a great job. I highly recommend and appreciate this entire team. I’m looking forward to keeping my energy bill low for the next 25 plus years and knowing this company will be there. Thanks so much!! I’m so glad I said yes.

3 months ago

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St. Nick Colorado Springs, CO

If you ever have the pleasure of meeting Will or Deon, I encourage you to give them a listen. They are both very knowledgeable and straight to the point when you want them to be. They pretty much answered any question I had, they even went beyond by getting some one on the spot to answer the more detailed question that they might have been unsure. Solar Panels have gone through several hail storms now and it has held up with no drop in energy production. Techs check up from time to time to ensure system is still functioning as intended. Customer service is great and responsive. I highly recommend Pure Energy if you are looking into solar.

9 months ago

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Reply from Pure Energy

Hi, St. Nick. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

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Gerard Boardman, OR

So far i love my solar system, the question about savings is little hard to calculate. First two electric bills (Jan & Feb) were double since I switched companies to one with higher per kwh rate(1:1 buy back ratio. Third bill was a $-103.00, they have been negative electric bills since. Currently running $650 credit balance. My credits are slightly higher than my expenses in those two winter months. So, all that said, my current loan payments are nearly -/3 lower than my two yr average of electric bills. I expect my credits to outstrip my costs in shorter days/wither months so that my expectations are to 30-50% savings…ask me again in a year

9 months ago

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Reply from Pure Energy

Hi, Gerard. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Sukie Nemeth Lubbock, TX

Entire process was easy and they walk you through every step. Panels were installed quickly by qualified individuals who left no trace behind. Highly recommend this company.

3 weeks ago

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Chris Tatum San Antonio, TX

We're do I start? Well I guess I should start with the most important aspects, which would be the pocket book. Before the solar was installed I was paying the electric company over 200.00 dollars a month , sometimes it would be over 300.00 a month. Now I can get a bill from 40.00 to a little over a 100.00 depending on the season.

2 months ago

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James Euless, TX

The customer support was pretty good. They did respond to my questions and my texts and stuff. They got up on the roof to put the panels on. It didn't take them that long. There wasn't much disruption. And then they came back and did the electrical on a different day. It looks good, it looks solid. After they put the panels up we had 70 mile per hour winds that came through there and they didn't go anywhere. It's good installation. They seemed to be very upfront about everything.

11 months ago

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Reply from Pure Energy

Hi, James. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Michael Lubbock, TX

Our salesperson, Terry was very quick to answer questions. We had some issues with the engineer changing the layout and they were quick to get it fixed and get the engineer to redraw everything and had them back out within a week and they were installed. So we appreciated that. Everything else has been a great process and so far so good. Nicole was always helpful. It was just sometimes difficult to get into contact immediately.

11 months ago

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Reply from Pure Energy

Hi, Michael. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Ronald Fountain, CO

We did research with about three different companies and this was the best. Every time I've engaged with them it's been good. The system looks good. They are professional - if there are a problems, we always get answers quick. My only discrepancy with the whole process is it's not even with Pure Energy. There was a lack of knowledge and communication on that fact.

11 months ago

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Reply from Pure Energy

Hi, Ronald. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Luis Waco, TX

They try to communicate as best as they could with us. We were waiting for the city for some of the stuff they just couldn't control and we had to wait for the city inspectors. The quality is good. Everything looks good, everything was installed professionally. It took long for them to do it to install here at my home. We started in October and just got completed here back in February. They were easy to reach when I had questions.

11 months ago

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Reply from Pure Energy

Hi, Luis. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Jacob Strassner Waco, TX

From beginning to end our sales rep Blake answered all of questions and concerns. We were not the easiest bunch to deal with considering it was our first Solar purchase and had needed an immense amount of hand holding. They were able to set us up with a great deal and a quality product. Emily the Project Manager was also stellar, she made herself readily available to answer any questions and went above and beyond to make us feel secure in our purchase decision. She really helped make the installation process seamless. The entire Waco team was fantastic and I would recommend Pure Energy to anyone considering going Solar!

1 year ago

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Reply from Pure Energy

Hi, Jacob Strassner. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Troy Saint Hedwig, TX

It was pretty quick, pretty painless. It happened in stages, first thing was they came out, put on the panels and then they hooked up the boxes to the side. They calibrated them, commissioned them, and then we started benefiting. It's only been a few months that we've actually had it installed and really been using it, but so far on our first electrical bill, we saved $150. They were very attentive to ensuring everything was accomplished and helping us through our problems that occurred along the way with technology. Our salesperson Celeste, just spectacular. Explaining it 5 to 6 times so we understood everything.

1 year ago

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Reply from Pure Energy

Hi, Troy. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Linda San Antonio, TX

They were pretty honest about what was required from me to set it up. In the past, other companies have come by and told me I had to cut my trees down. And I refused to cut my trees down. Pure Energy said I didn't need to. So they were honest about that and and I could see that that my trees were not in the way in any way. Installation went well. It was kind of slow. I was getting kind of a little frustrated about it, but there had to be permits and stuff like that. They had to contact the energy company that I'm with and that took a while. That was a little frustrating, but other than that, once everything was set in place, permits and everything, it went pretty smooth.

1 year ago

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Reply from Pure Energy

Hi, Linda. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Joe Gonzalez Little Rock, AR

I liked the information and presentation of information. The team was able to set up all the panels and wiring the same day. The communication between everyone and us was great. Would happily recommend Pure energy for anyone interested in solar energy

3 months ago

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Joe Duke Lubbock, TX

From start to finish Pure Energy exceeded our expectations guiding us professionally with repect and concern for our well-being. Who could really ask for more? I would highly recommend Pure Energy - they made a very positive difference in our lives.

3 months ago

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Steven Curran Boerne, TX

Pure Energy was a pleasure to work with throughout the whole process of buying and installing solar . Their sales and technical staff are very attentive and knowledgeable. All my design and technical questions were answered promptly. It’s refreshing to receive this level of service. I was also impressed by how complete the design package was . We got the required HOA and city permits in a timely manner. Pure energy handled all of it The whole process was 45 days from acceptance to installation . I give Pure Energy my highest recommendation

4 months ago

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Chris Andrews Gig Harbor, WA

Aggressive soliciting but they deliver. Sales reps were knocking down my door for a couple weeks straight, different companies but Pure got the deal. Also, compared to my neighbor who signed around the same time with a different company, I was hooked up and ready to go before he got his panels installed.

9 months ago

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Reply from Pure Energy

Hi, Chris Andrews. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Jonathan Pasadena, TX

They did everything they said they were going to do. It made my life easy and I don't have to worry about a lot. They told me the exact process that lined up with exactly what they said, from the billing amount to the financing amount to the install date and what to expect.

11 months ago

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Reply from Pure Energy

Hi, Jonathan. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Mohammad Mansfield, TX

The first phase was fast and and good. The second phase is I added nine more panels that took around five months. The customer support delayed and it took so long for me to install the second phase. The price was good, the service was good.

11 months ago

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Reply from Pure Energy

Hi, Mohammad. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Nicholas San Antonio, TX

They came in and were friendly sales people, they weren't pushy like most of the other sales companies that kind of harass you to try to get their services. It was pretty quick and easy, they came here and installed the solar panels and the only wait was waiting on the electric company to get their stuff together and hook up their end of it.

11 months ago

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Reply from Pure Energy

Hi, Nicholas. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Yeraly San Antonio, TX

Everything has gone pretty smoothly and everybody's been really good and attentive when it comes to meeting my needs. They're here right now, they're plugging everything up right now as we speak. It's just been a pretty smooth process.

11 months ago

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Reply from Pure Energy

Hi, Yeraly. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 21st, 2023

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Karen

It was pretty quick, They established the date that it was going to happen from the beginning. Installation probably took place a week after that. We pretty much waited on permits. Everytime that I talked to them, they answered my questions, they were very clear about what was going to happen next and didn't hesitate to fix the problem. They were very, very willing to help.

1 year ago

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Reply from Pure Energy

Hi, Karen. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Tony San Antonio, TX

They're always available if I need to speak to them. The salesperson came by the house. They set up a time for the inspector to go up and check on the roof. And couple weeks later they came back and they gave me a date as to when the installation would begin and that date came, they installed it and just waited for the city to approve their work and after that I was commissioned.

1 year ago

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Reply from Pure Energy

Hi, Tony. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Carla San Antonio, TX

The people from Pure Energy let me know when they were gonna be coming by and pretty much took care of it along the way. They coordinated with our energy company here in San Antonio, which I think was like the biggest issue when it comes to installation and they took care of all of that for us, and even helps us pay for our energy bills, so that we didn't have to pay bills.

1 year ago

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Reply from Pure Energy

Hi, Carla. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Matthew Lubbock, TX

I've talked to a gentleman named John D.. He had answered all my questions right off the bat. Throughout the paperwork process, I emailed them a couple of times getting an ETA and whatnot, and he was just really quick on response and very accurate. They showed up on time, they got out about an hour ahead of what they were thinking. I work for a trucking company, so I was asleep during it and they didn't bother me one bit.

1 year ago

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Reply from Pure Energy

Hi, Matthew. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Robert Stuart San Antonio, TX

They respond immediately and they send people out to troubleshoot. For instance, some of the connections for a panel were loose and dangling and they sent somebody out immediately to repair it. My only problem was how long it took the local power company to come out and do their inspection and approval because it took more than six weeks for them to get it together and get out here before we could hook up and start drawing on the solar power.

1 year ago

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Reply from Pure Energy

Hi, Robert Stuart. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Ronald Moore

The team of guys that installed our solar system was very professional and nice. They were in and out, it didn’t take long at all. Love our electric bill now, we don’t have one except for fees and staying hooked up to the grid. They hooked up our generator for us to cool. We will always have electricity now.

4 months ago

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Paul Rogerson

Good discussion with the sales guy, and a good plan on where to install for best coverage. Install was quick and clean. They handled all the interaction with the Energy company too. Solar panels are behaving exactly as promised and the app to monitor them works well.

5 months ago

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Daleforde Waco, TX

I really liked the presentation and after I signed up the workers came out. They were extremely professional and everything went like clock work. I have already recommended this service to 3 of my other friends.

9 months ago

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Reply from Pure Energy

Hi, Daleforde. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Dennis Corkum San Antonio, TX

Everything he talked to me about, has happened. He has been very good about following up. The time frame for everything was slower than expected, but I don’t believe that was due to Nathan

9 months ago

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Reply from Pure Energy

Hi, Dennis Corkum. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Kenneth College Station, TX

They were very responsive to any issues that I brought up and worked with me as quickly as they could. They showed up early, before the scheduled time and came up, got started right away and it went very quickly.

11 months ago

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Reply from Pure Energy

Hi, Kenneth. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Larry Lubbock, TX

Very smooth process, they were in and out half a day. I've been able to get a hold of them on more than one occasion. It's only been three weeks, but thus far everything seems normal. Everything's working just fine.

11 months ago

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Reply from Pure Energy

Hi, Larry. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Wyatt Victoria, TX

Pure energy was great, I've had 0 problems. Any time I've had any questions, I call and if the lady that I talk to doesn't know, she'll find somebody that does know and they'll call me right back, within the day.

11 months ago

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Reply from Pure Energy

Hi, Wyatt. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Jeffrey Abilene, TX

Pure Energy answered every question I had about the product that they were selling. They were pretty professional about the inatllation process. They came to work on time and they didn't try to rush anything.

11 months ago

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Reply from Pure Energy

Hi, Jeffrey. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Skip Dallas, TX

I liked the idea of the solar panels as alternate supply of energy. Saving approx 80%+ on my electric bill is a definite plus. I do not like the fact that even with the panels We are still subject to outages during the day unless we have a battery or generator backup source. This I do not understand. The panels do not stop producing so why should I have outages during the day.

6 months ago

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Richard

They were forward and honest when they came out and told us about what it was going to do, what it wasn't gonna do, and the price it was going to cost up front. It was very positive. They've been responsive and got me to answers and the solutions pretty quickly. Installation was seamless.

1 year ago

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Reply from Pure Energy

Hi, Richard. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Esteban

The solar panels are not cheap, but we're seeing the results of it already in our electricity bills. Everything looks great, all the work was done great. They showed up early in the morning, they were prepared. They had, the day before, delivered the panels. They let us know exactly what was going to go on and what to expect.

1 year ago

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Reply from Pure Energy

Hi, Esteban. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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James San Antonio, TX

They're very responsive, either through calling back on the phone or emailing and keeping up with the install and service process. It was very speedy, professional and neat. They use one of the more popular brands of solar panels and electrical equipment for the house.

1 year ago

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Reply from Pure Energy

Hi, James. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Ryan Amarillo, TX

Installation seemed pretty smooth. They came in and set up ladders and everything. It's pretty steep so they set up stuff so they were safe. They're pretty fast. It was maybe 4 hours they were on site and it was done, up and running, and then they had to be connected or turned on the next day.

1 year ago

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Reply from Pure Energy

Hi, Ryan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Kenneth

They were able to meet their requirements for hours of direct sunlight by putting in 3 sets of panels instead of just 1 so they were able to work around my trees. I thought they were really great. They updated me in terms of the progress, everything they had direct control over.

1 year ago

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Reply from Pure Energy

Hi, Kenneth. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Adam Abilene, TX

The installation process was pretty quick and painless. They brought panels out one day and then the installers came out the next day and put everything together. We did have to get the permit process done after they were put up, before we turn them on, but other than that, everything was pretty painless.

1 year ago

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Reply from Pure Energy

Hi, Adam. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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A. San Antonio, TX

Installation went smooth. It was fast, it exceeded my expectation. I would like the app to be kind of modified to have more features that help you to read more of the readings, the watt, kilowatt things. But apart from that, everything is good.

1 year ago

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Reply from Pure Energy

Hi, A.. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Jason San Antonio, TX

They seem to be pretty attentive and had answers to the questions that I had about the system and the process. I think the biggest issue that we had was just waiting for our local energy provider to certify the installation. That took the longest but as far as everything else, that went pretty quick.

1 year ago

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Reply from Pure Energy

Hi, Jason. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Leah San Antonio, TX

It went rather smoothly. I think they were there for maybe one whole day from early morning until it started getting dark at night. They actually had inadvertently broke a window, but they did replace the window that they cracked, so other than that it was a smooth transition. They cleaned up everything afterwards. Very polite, very thorough.

1 year ago

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Reply from Pure Energy

Hi, Leah. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022