Name: Pure Energy
Rating: 4.1

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Clarence Waxahachie, TX

Whenever I called, I had no response there. Nobody would ever call me. To this day they still haven't called me about my problem.

1 year ago

Reply from Pure Energy

Hi, Clarence. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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John Bulverde, TX

It took a long time. I signed up and then 7 months later, we finally started the installation process.

1 year ago

Reply from Pure Energy

Hi, John. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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George Adame Kingsville, TX

They are very professional and courteous. I will be recommending them to my friends and family.

8 months ago

Reply from Pure Energy

Hi, George Adame. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Aug. 11th, 2023

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Alexander Sherman, TX

Told things that were untrue. Installation messed up my brand new sod told it would be replaced or paid for which was untrue and had to pay for myself.

10 months ago

Reply from Pure Energy

Hello Alexander. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you please send your last name so we can reach out?

Jun. 14th, 2023

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simon ng'ang'a Fort Worth, TX

The solar solved the high cost of electricity but on the other hand it was very expensive to install.

10 months ago

Reply from Pure Energy

Hi, simon ng'ang'a. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Randall San Antonio, TX

Solar panels were installed on my roof two months ago and they still haven’t been connected to the grid. I’m also waiting for my battery backup to be installed. I can’t get any answers as to when the installation will be completed. I’m not happy.

11 months ago

Reply from Pure Energy

Hi, Randall. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly. Can you provide us your last name please?

May. 10th, 2023

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Nathan Dallas, TX

Took forever to get my system operation after the install, have tried calling to get help with connecting my converter to the app to make it viewable, but haven’t received any so far! The rep that sold me on the system quit returning my texts.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Nathan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide us your last name please?

May. 3rd, 2023

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LMN Nava Temple, TX

They come to your house once to twice a week and have the same young men knock at your door, and they don’t care if there is no tresspassing or soliciting signs. When you ask them for literature or business card they don’t have one.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, LMN Nava. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 20th, 2023

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Fabiola Garcia (Fabs) San Antonio, TX

There are better companies out there. I felt that I was mislead and misinformed

7 months ago

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Johnathan Rodarte Houston, TX

It’s a scam. I’m getting charged double for electricity since using it. Don’t bother

11 months ago

Reply from Pure Energy

Hello Johnathan Rodarte. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

May. 23rd, 2023

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Kimberly Fort Worth, TX

I've had issues from day one. We just finally got it installed.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Kimberly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide your last name please?

Apr. 21st, 2023

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Debbie Crew Red Oak, TX

No one has reached out to me since the installation to see how things are going.

1 year ago

Reply from Pure Energy

Hello Debbie Crew. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 22nd, 2022

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Sylvia Helotes, TX

Their customer service is unreliable and they provide false information.

1 year ago

Reply from Pure Energy

Hi, Sylvia. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 22nd, 2022

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Christa Mcniven Lorena, TX

Our system is too small for our house. I can't get ahold of anyone to check it out and make it right

1 year ago

Reply from Pure Energy

Hello Christa Mcniven. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Raul Corpus Christi, TX

We did have some hiccups in the beginning when we first enrolled with Pure Energy.

1 year ago

Reply from Pure Energy

Thank you Raul for your feedback. Please reach back out to us so we know what hiccups you may
have run into? One of the most common hiccups is the amount of time for the installation. This relies on the Utility company speed to approve the homeowner going Solar.

Nov. 22nd, 2022

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Rick Wolfforth, TX

The equipment seems pretty durable. It went well.

1 year ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Rick. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Candace San Antonio, TX

Have not had the system long but so far it's great with low electric bills.

10 months ago

Reply from Pure Energy

Hi, Candace. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

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Donna Porter Austin, TX

The customer support is excellent. It's easy. It good to be green!

10 months ago

Reply from Pure Energy

Hi, Donna Porter. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 26th, 2023

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Martha Helbing Copperas Cove, TX

I like that they check in from time to time to make sure you are still happy!

10 months ago

Reply from Pure Energy

Hi, Martha Helbing. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 22nd, 2023

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Jan Christian

I like my solar panel and i save alot on my electric bill since they installed

11 months ago Edited July 14, 2023

Reply from Pure Energy

Hi, Jan Christian. Your feedback is highly appreciated. Thank you so much for the review!

May. 23rd, 2023

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Krystal Lubbock, TX

Not too thrilled with having my solar power off and on and then having no compesansion. Had my panels only 6 months but sure to collect my payment on time

1 year ago

Reply from Pure Energy

Hello Krystal. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you provide your last name please?

May. 3rd, 2023

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Timothy San Antonio, TX

Pure Energy has been a company full of lies that does not seem to have a management company that takes any responsibility for salesmens actions or for customers who “fall through the cracks”.

1 year ago

Reply from Pure Energy

Hello Timothy. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you please send us your last name?

May. 3rd, 2023

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K Kyler San Antonio, TX

My panels went up 8/24… did not go live until 1/14

11 months ago Edited May 17, 2023

Reply from Pure Energy

Hi, K Kyler. Your feedback is highly appreciated. Thank you so much for the review!

May. 11th, 2023

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Diana Ramirez San Antonio, TX

Difficult to get in contact with anyone if questions arise

1 year ago

Reply from Pure Energy

Hello Diana Ramirez. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Jan. 16th, 2023

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Jessica Colton San Antonio, TX

Salesman forged documents for the loan which paid himself a lot more than we agreed on..

1 year ago

Reply from Pure Energy

Hello Jessica Colton . Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Michael D San Antonio, TX

Looks good. After lots of research, it is good stuff. Nobody knows about anything going on over there at customer service.

1 year ago

Reply from Pure Energy

Hi, Michael D. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Nemecio Harlingen, TX

I'm not satisfy with Pure Energy. The solar panels were not installed at the assigned location according to the contract.

11 months ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Nemecio. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

May. 10th, 2023

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Nicholas Saenz Amarillo, TX

I went solar with Pure Energy and its paid of tremendously!!

1 year ago

Reply from Pure Energy

Hi, Nicholas Saenz. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Julianna Zinck West Valley City, UT

Love that they are local and don’t third party anything out!

1 year ago

Reply from Pure Energy

Hi, Julianna Zinck. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Juan molina San Antonio, TX

No communication and my solar system is not working right

1 year ago

Reply from Pure Energy

Hi, Juan molina. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 12th, 2022

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Anonymous

They lie and use hide fees and are slow about fixing anything that breaks

1 year ago

Reply from Pure Energy

Hi, Anonymous. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Jeannie Edinburg, TX

The salesman answered my questions properly.

1 year ago

Reply from Pure Energy

Hello Jeannie. Thank you for your feedback. If you still have questions please reach out so we can answer them for you. We strive to communicate and lead the industry in customer service.

Nov. 22nd, 2022

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Danny Martin Arlington, TX

The staff was friendly and helpful and knowledgeable.

10 months ago

Reply from Pure Energy

Hi, Danny Martin. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 28th, 2023

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Jarom Ngakuru San Antonio, TX

Very professional in what they do. Highly recommend

1 year ago

Reply from Pure Energy

Hi, Jarom Ngakuru. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Adam Gonzalez San Antonio, TX

6 week installation turned into a 3+ month installation

1 year ago

Reply from Pure Energy

Sorry to hear that. There are many steps that goes into a Solar installation along with weather concerns. A lot of times that is the reasons for longer install times.

Dec. 12th, 2022

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Anonymous Los Alamos, NM

Worst company ever. They lie - never received the rebate they promised and the workmanship was shoddy. Stay away!

1 year ago

Reply from Pure Energy

Thank you for your reply. Sorry to hear you had an issue. The rebates typically come from the Utility company. Please reach out to us at 833-YES-PURE so we can address your other issues. We really look forward to helping you.

Feb. 21st, 2023

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Lori San Antonio, TX

The process is lengthy. The communication from the staff was inconsistent.

1 year ago

Reply from Pure Energy

Hi, Lori. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly. Can you provide your last name please?

May. 3rd, 2023