Name: Pure Energy
Rating: 4.2

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Verified Customer

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Rhonda

When I messaged I did get a response, but I was not told the correct information. They need to explain the process correctly to people when they're getting it.

1 year ago

Reply from Pure Energy

Hi, Rhonda. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Edna San Diego, TX

They lied to me, that was not right. He said that he was going to pay itself. I was only going to pay $118 and I only get $95 of light a month, that's what I would get for $120. No more than that. Now I'm gonna have to pay $207.

1 year ago

Reply from Pure Energy

Hi, Edna. Your feedback is highly appreciated. Thank you so much for the review! We do not have your last name to contact you.

Dec. 6th, 2022

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Anonymous San Antonio, TX

Every time someone showed up to the house, they explained everything to me, they walked me through it, so I like that.

1 year ago

Reply from Pure Energy

Hi, Anonymous. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Timothy San Antonio, TX

The installation went fine, they screwed up a little bit, but they did good job. They need to answer their phones when people call them and ask them when they have problems.

1 year ago

Reply from Pure Energy

Thank you for the feed back. We are very happy you are pleased with the install. We have a customer service line that you can reach out to from 9am-9pm CST. The number is 1-833-YES-PURE.

Nov. 22nd, 2022

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Chase Lubbock, TX

Heavy duty equipment. No cheap aluminum. They made the process smooth and easy. Kept me informed the whole way through.

1 year ago

Reply from Pure Energy

Thank you for your 5-star review, Chase! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Jeremy Lubbock, TX

I'm still waiting for my energy bill coming down a little bit more. It was great, very easy. It's very easy to check and keep up with and very low maintenance.

1 year ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Jeremy. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Matthew Saint Hedwig, TX

I was told I would be able to have the system moved to my new home. I wasn't able to do so. They added on later the fact that the panels need to be paid off before they were they're able to move and that's not what I was promised. Some panels had an issue and they fixed immediately.

1 year ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Matthew. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Amy B Houston, TX

On May 6th 2022 we spoke to Chris G. This was a door to door sales situation. Chris laid out how the solar system would operate connected us with financing through Good Leap, He stated that our bill for the panels would be $X for the first 18 months then it would go up to $Y. The problem is that Chris stated that when tax season comes around we would receive a check for an est. $16466.55. when we receive that check we would need to pay that to Pure to keep it at the $X price. We would find out later that the check part was a lie. When we spoke to him I told him that my husband is a disabled veteran and I am in a low tax bracket. With the child tax deduction I do not pay taxes and would be getting a refund. He stated then I should get the full check when I file my taxes. There were long delays in getting my system up and running, The project was "inspection in progress" for a long time and we had to email Centerpoint and Pure (9/8/22) and at one point Pure lied to us about an inspector being sent to my property to complete the inspection. After the panels were finally installed they do not have the output even hinted at by the Pure salesman. Fast forward to January 14th 2023, two more sales people came to my home stating that they were in the neighborhood "cleaning up Chris's mess" and that we did not have enough panels on our home to produce enough electricity. Jared J was the primary salesperson and wanted to sell us more panels. When my husband questioned him about the tax "check" part he stated the same thing Chris stated at first, then changed his story a bit say that we will not get it all at once. My husband then surreptitiously recorded audio of the conversation. After filing my taxes today I found that YES the tax credit was not refundable to me and what Chris and Jared said was a lie. This company uses deceptive trade/sales practices. Beware of them. I contend that PURE Solar and their salespeople (Chris G and Jared J) used deceptive trade/sales practices when speaking about the tax credit as their main selling point. Their pricing scheme us dependent on the tax credit that is nonrefundable to the taxpayer. The payment outline that they gave me was dependent on said tax credit. Also both salesmen continually gave information that was obvious tax advice. The question that I and my husband have is; if the solar system “seems poised to meet or even surpass the estimated annual production” then why would Pure send another salesperson to my home to sell me more solar panels? Why would Jared say that my solar panel were not producing enough energy for my home? Why would Jared J repeatedly say that they were trying to clean up Chris C's mistakes? Was this more deception on their part? Those are questions Pure Solar continues not to answer. Their tactic of avoiding the actual issue in any response, stalling for months and nonresponse shows they are not to be trusted. Pure is another solar company trying to do to Texas what these solar companies did to Michigan.

9 months ago

Reply from Pure Energy

Hello Amy B. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you provide me your last name so we can reach out to you?

Jul. 21st, 2023

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Michael San Antonio, TX

The installation team was professional and friendly not so much the customer service. After panels were installed there was no response to several inquires made to the office or from any of their representatives. They are lacking customer service professionalism.

11 months ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you send us your last name please?

May. 17th, 2023

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Thomas TX

The communication with this company is very poor! I have been trying to find out who I send my energy bill to to get the cancellation penalty paid, I have sent text messages to Jessica and left other messages with people and nobody gets back to me. Also, we were promised by our sales person $1000 check if we signed up got our solar up and running and come to find out he quit the company or got fired. Not sure which one is right and now I’m fighting for that money do your homework before going with this company

11 months ago

Reply from Pure Energy

Hi, Thomas. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly. Can you please send us your last name?

May. 17th, 2023

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Lauren blanchard Pearland, TX

There has been zero contact or follow up since installation. The app cannot be used because the link expired within an unreasonable amount of time so I cannot monitor performance. My bill has not been reduced as much as promised with adding this many panels

11 months ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Lauren blanchard. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

May. 10th, 2023

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Sara Briones

They literally took care of everything. The process was super easy and fast. We have local people to deal with and talk to for any needs or questions. We love our panels. Best investment 👌

2 weeks ago

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Karen San Antonio, TX

I signed the contract on 07/29/22 and installation was completed in March 2023, that was over 7 months. It was a fairly small job with multiple steps, none of which were scheduled it seemed until I called, when suddenly they were going to be at my house within a few days after I waited weeks to call past the time period previously given me. Also both steps that required outside inspections were failed by Pure Energy-and work had to be redone. All the people I talked to or met from Pure Energy were very nice and I am pleased to have solar energy, but can I recommend Pure Energy to someone else? I don’t think so.

11 months ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Karen. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please provide your last name?

May. 10th, 2023

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johnny pache Fort Worth, TX

They were great at communicating and being informative during the sales process. After installation, communication has been lacking, and always has to be initiated by me. They did everything they said they would as far as installation and incentives, but the system was turned off for almost two weeks and it was only resolved because I called. Time will tell the quality and reliability of it. It was the cheapest of all quotes I got.

1 year ago

Reply from Pure Energy

Hi, johnny pache. Your feedback is highly appreciated. Thank you so much for the review!

May. 11th, 2023

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Max Lubbock, TX

They were very informative and thorough in explaining how everything worked with our coop. We just got our first electric bill since installation and it did exactly what it was supposed to do. Wish we had done this sooner!

1 year ago

Reply from Pure Energy

Hi, Max. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 7th, 2023

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Kristelle Barberena San Antonio, TX

Gave us all the information we need and answered all of our questions.

3 months ago

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Jeffrey Hannel Lubbock, TX

Loved the equipment. Not a problem. They withstood the hailstorm more than our 20 year roof!

4 months ago

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Cajun Swamp Trash Taylor, TX

Fast, quality service and would recommend pure energy to install solar panels

10 months ago

Reply from Pure Energy

Hi, Cajun Swamp Trash. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jul. 5th, 2023

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Arlyn Lubbock, TX

It was a very easy process. Would definitely recommend to friends and family.

10 months ago

Reply from Pure Energy

Hi, Arlyn. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

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Gregg Cedar Park, TX

After install found out not enough panels were installed. Took a year to get additional panels added. Still not enough panels to offset use.

10 months ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Gregg. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please send me your last name?

Jun. 14th, 2023

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Ciera Matthews Belton, TX

The customer service was stellar. I recommend them to everyone.

11 months ago

Reply from Pure Energy

Hi, Ciera Matthews. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 17th, 2023

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harry sanchez Houston, TX

6 months ago

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joel hernandez Beeville, TX

Pay a big light bill still. Pay the solar panels for 25 years, and not enough panels anyway to make a difference because my estimate was not done during the hottest months of the year. Waste of time and money, I'll be dead before they get paid off and it never even made a difference.

6 months ago

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Kerry Pope Lubbock, TX

The entire Process was quick and easy. Was able to Answered all my questions. I would recommend to everyone

7 months ago

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Anonymous San Antonio, TX

The communication needed work. They putting the solar panels on the house within a timely manner. There was no communication getting them turned on.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Anonymous. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 28th, 2023

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Jesus Deer Park, TX

Every time we have any questions, they had the answer for us. And it's a good quality material.

1 year ago

Reply from Pure Energy

Hi, Jesus. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Ralph Converse, TX

They still haven't finished. It's been four months. It looks really good. It's clean. They need better communication, I still don't know when they're going to finish my work

1 year ago

Reply from Pure Energy

Hi, Ralph. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Apr. 21st, 2023

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John Forney, TX

I am very disappointed because I had only one bill before. Now I have two bills of equal or more money I have to pay. I will not suggest to anyone to install the solar equipment on their house.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, John. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide your last name please?

Apr. 21st, 2023

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Stephen Parker Waxahachie, TX

From sales to installation Pure was great to work with and was clear about the entire process.

1 year ago

Reply from Pure Energy

Hi, Stephen Parker. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Lawrence Hopkins Mansfield, TX

They have been great to work with the entire since the start of the project until the present.

1 year ago

Reply from Pure Energy

Hi, Lawrence Hopkins. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Dave Grise Corpus Christi, TX

They let me know the status of the project, the timeline, and quickly responded to questions I had

1 year ago

Reply from Pure Energy

Hi, Dave Grise. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Todd Shallowater, TX

Very responsive. Great customer service! Install crew showed up on time and did a great job!

1 year ago

Reply from Pure Energy

Hi, Todd. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Chris Knight Corpus Christi, TX

Well to be honest. No one should sell a product without having enough panels to cover 100% of the estimated electrical cost

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Chris Knight. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Dec. 6th, 2022

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Terry Mesquite, TX

Office is no good they rewrite my contract added more money and vshone I was sold on mission did not get them long enough switch and bait in my drive way with the workers are in on to with the officework

1 year ago

Reply from Pure Energy

Hello Terry. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Alice Crowley, TX

It went very well. It was a quick and they did the job in no time. It's reassuring.

1 year ago

Reply from Pure Energy

Hi, Alice. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Richard San Antonio, TX

It was pretty fast, the quality was pretty good. They work with me pretty good on behalf of questions I had.

1 year ago

Reply from Pure Energy

Hi, Richard. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Sherri San Antonio, TX

Install was uneventful. No one explained anything to us. Now we have trees that are covering the panels. I still pay a high electricity bill because the person who sold them to us didn't explain it to us.

1 year ago

Reply from Pure Energy

We are sorry to hear this. Most of the time if there are trees covering the roof then it is impossible for the sun light to get to the solar panels. Are you able to trim the trees back?

Nov. 22nd, 2022

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Arlis San Antonio, TX

I'm highly satisfied, what they promised is what I got. Excellent. It all went really well.

1 year ago

Reply from Pure Energy

Thank you for your 5-star review, Arlis! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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David Smith TX

Really good people to work with, great communication on everything. Installation went smoothly. Will continue to refer more people to the program!!

9 months ago

Reply from Pure Energy

Hi, David Smith. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Aug. 14th, 2023

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Joseph Kash Cibolo, TX

The transition was seemless and easy. We recommend everyone not only have solar panels, but get them through Pure Energy.

9 months ago Edited March 11, 2024

Reply from Pure Energy

Hi, Joseph Kash. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jul. 31st, 2023

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Jane Hoch NC

Our sales person was deceitful. He promised us that our solar panels would produce more that enough energy to cover our electric bill! In fact, he even suggested that we contract with an electric company who could buy back the excess electric our panels would produce! Our energy production isnt even enough to cover HALF our electric bill! So now, our energy costs have increased by $250 a month because of our contract cost. What a rip off.

11 months ago

Reply from Pure Energy

Hi, Jane Hoch. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

May. 23rd, 2023

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Nancy Lubbock, TX

The installers were very professional and did a good job a and made sure everything was working properly before they left.

11 months ago

Reply from Pure Energy

Hi, Nancy. Your feedback is highly appreciated. Thank you so much for the review!

May. 11th, 2023

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Judy San Antonio, TX

The tech,David, was very knowledgeable and when he finished he walked us steps and explained what he did. He answered all our questions. The Days

11 months ago

Reply from Pure Energy

Hi, Judy. Your feedback is highly appreciated. Thank you so much for the review!

May. 11th, 2023

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Zachary Antilley Lubbock, TX

While among the more expensive estimates I received, I chose Pure Energy because I felt they were honest and helpful. The installers did good work and cleaned up after themselves, for the most part.

1 year ago

Reply from Pure Energy

Hi, Zachary Antilley. Your feedback is highly appreciated. Thank you so much for the review!

May. 3rd, 2023

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Jacque Victoria, TX

There are 2 people in the administrative part of this company that would respond to my concerns. The person who was supposed to be my main contact acted like I didn't exist until he needed something from me. He did not return phone calls or respond to emails, which resulted in more attempts to get answers. It was approximately 6 months from the signing of the contract until the panels were finally installed, during which time I was not kept informed on the delay. Then they showed up unannounced. Then it took several months to get it turned on, blaming the delay on the local power company, who responded immediately to my calls but said they were not getting requests from the solar company. Then the inverter failed after just a couple months. I decided to add a battery backup and the saga started all over again. They had to install a new inverter for that feature and that one failed shortly after install. Then the newly installed battery would not work properly after the inverter was replaced so there was a delay of several more months to wait for that. With each one of the failures there was a several month delay waiting for a new one. NO, I am NOT satisfied with this company. I can understand failures with new technology, especially with equipment shortages but I will not accept the total lack of communication of this company with me. I spent my whole career in the electronic service industry, where customer communication was the key to success. Even when I made that statement to several people in this company there was no response. Everything has been working fine now, finally, for a little over a month and it has been almost 2 years since the original contract was signed.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Jacque. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide us your last name please?

May. 3rd, 2023

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James Anderegg Lubbock, TX

Really professional company that was willing to explain everything I had questions about and help me through the process. Recommend them to anyone that asks

1 year ago

Reply from Pure Energy

Hi, James Anderegg. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 3rd, 2023

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James Boggs

I put solar panels on my roof 2 years ago, I waited patiently for them to "kick in" my entire roof is covered house and detached garage with solar panels. I don't have a big house. I pay 250 bucks a month for the loan to get the panels, I have switched electric companies 3 times now. Still get an outrageous electric bill, which including my loan is higher than it was before. It's not even summer yet. I added a few things that use more electricity but from the get go I have never saw a benefit from getting solar panels. My bill was almost 400 dollars this month, I think we only used heater 3 or 4 days this month and a/c has been off and on not in constant use like normal. I have called Pure to get someone out to test the panels make sure they are working right and no one has called me back or set up an appointment. I had to repair my own roof because they installers missed the rafter 3 or 4 times and never fixed the hole that was put, so first rain came a leak instantly.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, James Boggs. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 5th, 2023

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Maria Levy San Antonio, TX

We got solar panels for our home from Pure Energy last year. The salesman explained that we will get a tax refund from the IRS which is 30% of the cost of the system. He stated that we would get around approximately $8,000 that we could either use to buy anything like a generator or pay Good Leap since our amortization will increase after a few months if we do not use the money we will get from the refund. Now that it’s tax filing season, we found out that there is NO tax refund but a tax credit that will actually be deducted from our TAX LIABILITY. If your tax liability is lower than the tax credit, then you would NOT get the rest of the money in a form of a tax refund just like how he explained to us. We do not have any tax liability since I am an employee and my husband is a military veteran who does not need to pay income tax. Now our amortization with Good Leap will increase and it will be a more burden for us. Do not make the same mistake of trusting Pure Energy.

1 year ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Maria Levy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Feb. 16th, 2023

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Dylan Smith

We love that Pure is local and wanted to make sure everything went perfect before panels went on roof! They kept us updated and made sure we were taken care of!

1 year ago

Reply from Pure Energy

Hi, Dylan Smith. Your feedback is highly appreciated. Thank you so much for the review!

Feb. 3rd, 2023

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Austin Stoker San Antonio, TX

Amazing company and good overall experience. Love that they have everything local and in house along with some of the best warranties in the industry.

1 year ago Edited February 6, 2023

Reply from Pure Energy

Hi, Austin Stoker. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023