Name: Pure Energy
Rating: 4.2

star star star_border star_border star_border

Tanya Henderson Houston, TX

Pure Energy has terrible customer service. They installed panels in August. It’s December and I have received double billing for my energy bills with no attempt to make good on promises that the company would care for the extra expense. Additionally, one of their sub contractors put a hole in my ceiling during installation of insulation and they have yet to acknowledge or make us whole to pay for repairs. I would not recommend this company.

1 year ago

Reply from Pure Energy

Hello Tanya Henderson. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 22nd, 2022

star star star star star

John Christian Woodway, TX

We have had solar panels on our house starting in 2020. Pure Energy was their start to finish and support you every step of the way. I would love to recommend them to anyone.

10 months ago

Reply from Pure Energy

Hi, John Christian. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Sandra Vidana San Antonio, TX

9 months ago

Reply from Pure Energy

Hi, Sandra Vidana. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Henry San Antonio, TX

The installation process went good, they came, they installed and cleaned up.

1 year ago

Reply from Pure Energy

Hi, Henry. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

check_circle

Verified Customer

star star star star_border star_border

Mario Universal City, TX

The time of year they promised to be installed, it was not done on time. I am still waiting for that solution.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Mario. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide your last name please?

Apr. 21st, 2023

check_circle

Verified Customer

star star star star star

Raymond Castillo Lubbock, TX

Good customer service and prompt on answering any questions we had.

1 year ago

Reply from Pure Energy

Hi, Raymond Castillo. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Salvador H Mendoza Jr Aransas Pass, TX

Professional installation and communication with home owners..

1 year ago

Reply from Pure Energy

Hi, Salvador H Mendoza Jr. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Randol Carrion Saint Hedwig, TX

I had an manufacture issue and they solved it very quickly and made it a breeze

1 year ago

Reply from Pure Energy

Hi, Randol Carrion. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Manuel Acevedo Lubbock, TX

John was easily reachable, very patient and answered any question I had.

1 year ago

Reply from Pure Energy

Hi, Manuel Acevedo. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Preston Reeder Mesquite, TX

Followed through on all promises and helped us get our bills down!

1 year ago

Reply from Pure Energy

Hi, Preston Reeder. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Gary Henderson Lubbock, TX

Very knowledgeable and professional staff and installation personnel

1 year ago

Reply from Pure Energy

Hi, Gary Henderson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Susan c Teltschik Corpus Christi, TX

The best customer service from the sales person to our account rep

1 year ago

Reply from Pure Energy

Hi, Susan c Teltschik. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

Gary D Henderson Lubbock, TX

Great installation experience and knowledgeable helpful staff.

1 year ago

Reply from Pure Energy

Hi, Gary D Henderson. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

Samuel Delbosque San Antonio, TX

I have 2 accounts and the customer service has always been amazing

1 year ago

Reply from Pure Energy

Hi, Samuel Delbosque. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Jack Ray Waco, TX

The use of my solar system down for three month pure engergy help me pay of solar part of the bill

1 year ago

Reply from Pure Energy

Hi, Jack Ray. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Garza Edinburg, TX

Not a straight forward company. Support promised, but never provided. "Refund" check for generator promised, but I had to basically accuse them of short of theft.

1 year ago

Reply from Pure Energy

Hello Michael Garza. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Juan ledezma San Antonio, TX

My panels are not producing to their capacity. Still have CPS bill over 200 constantly. Panels were placed where too much shade hits .

1 year ago

Reply from Pure Energy

Hello Juan ledezma . Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Rebecca Hockley, TX

The customer service, they can't get back with me most of the time. Communicate better with your customers.

1 year ago

Reply from Pure Energy

Hi, Rebecca. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Anonymous

They fixed the one problem I had pretty quick and called me back and told me that it was corrected.

1 year ago

Reply from Pure Energy

Hi, Anonymous. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Maria-Odilia

It took a long time for them to connect their systems and they even sent instructions to connect the system myself that I thought was ridiculous.

1 year ago

Reply from Pure Energy

Hi, Maria-Odilia. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Laura San Antonio, TX

I think it was pretty good. They did the job and finished on time and everything. So I guess it was fair.

1 year ago

Reply from Pure Energy

Hi, Laura. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Nita

They did a lot of work in a short amount of time and did a great job of cleaning up.

1 year ago

Reply from Pure Energy

Hi, Nita. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Patrick Fountain, CO

It's the best out of everyone I've seen in the neighborhood. Very smooth installation.

1 year ago

Reply from Pure Energy

Thank you for your positive feedback, Patrick! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

star star star star star

Terry Rouda Lubbock, TX

Everything was done ahead of schedule. No mess was left and panels Look good on the house. Very professional.

9 months ago

Reply from Pure Energy

Hi, Terry Rouda. Your feedback is highly appreciated. Thank you so much for the review!

Jul. 31st, 2023

star star star star star

Edward Vega

Pure Energy was a great choice for us. They kept us informed of everything that was going on during the process.

10 months ago

Reply from Pure Energy

Hi, Edward Vega. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

star star star star star

Raymond Wylie, TX

Great communication through entire process. They kept me informed during each milestone event during the installation.

11 months ago

Reply from Pure Energy

Hi, Raymond. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 23rd, 2023

star star_border star_border star_border star_border

David Adrian Morales Weslaco, TX

Not a good company to do business with. They have bad sales tactics similar to car salesman. Unprofessional door to door pushy sellers. Many people have complained about the quality of the deal they received. Many were lied to and taken advantage of. Really bad communication and customer service.

11 months ago Edited May 22, 2023

Reply from Pure Energy

Hello David Adrian Morales. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

May. 23rd, 2023

star star star star star

Shania Hayes

Frank, Nicole, and Megan were all all extremely helpful and kind. This process was very easy with them and everyone else who assisted along the way.

2 weeks ago

check_circle

Verified Customer

star star star star star

Robert Mumphrey San Antonio, TX

Followed-through with all the commitments they made. Very professional staff, they know their product, and they value their customers.

1 year ago

Reply from Pure Energy

Hi, Robert Mumphrey. Your feedback is highly appreciated. Thank you so much for the review!

May. 3rd, 2023

star star_border star_border star_border star_border

Sophia Felix Waco, TX

I have been with this company for just a little over a year and have not seen any savings on my electric bill. My last bill I paid $387, my mother who has no Solar's and has a bigger house than mine pays no more than $190. I have contacted the customer service about this and they were no help. I really think something is wrong with the Solar system and really need someone to come see it. All they did was try to explain my usage vs production but did nothing about sending someone to look at it and make sure its working properly.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Sophia Felix. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 5th, 2023

star star_border star_border star_border star_border

Crystal Ann Rivas San Antonio, TX

Fraud company would rate 0. They sold me panels promised me lowered bills. Turned out the panels weren't enough they damaged my home during installation they never compensated or repaired it took years to get ahold of them they never have the same employees they blame every other department. When I asked for a refund they stop answering my calls texts emails. They were supposed to have the owner contact me and still nothing. I was robbed! My home damaged! I signed in August Part installation was done in December my panels weren't running till March extreme headaches

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Crystal Ann Rivas. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 5th, 2023

star star_border star_border star_border star_border

jake starr Grand Prairie, TX

I got my panels installed last spring. Nothing I was promised on occurred. I was told that my panels would generate enough energy to off set the cost of the panels. Not true. I was told that I would receive a tax write of 8000. Not true. Only 1400. The kicker is that they pro rate the loan based off the full tax credit. So now I’m paying more money for the loan and still paying for electricity. The total cost is atrocious. Knowing what I know now I wouldn’t buy solar at the prices their charging.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, jake starr. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 5th, 2023

star star star star star

Nico Carlino

I have been with pure energy for 2yrs and I love it! Quality people bringing quality work. Best solar company for sure.

1 year ago

Reply from Pure Energy

Hi, Nico Carlino. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 6th, 2023

star star star star star

Spencer Hodgson Lubbock, TX

They don’t cut corners anywhere. They make sure all the permitting is done correctly and that your system will work as well as possible.

1 year ago

Reply from Pure Energy

Hi, Spencer Hodgson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

star star star star star

Justin Griffith Dallas, TX

We went solar to lower our extremely high energy bills in the summer and haven’t had a bill over $100 since our system was turned on.

1 year ago

Reply from Pure Energy

Hi, Justin Griffith. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

star star_border star_border star_border star_border

Jason Miller Keller, TX

I was working on a solar project with another company when these guys came to the door and promised a better deal. They quoted the project and all the numbers made sense, so I cancelled my in-progress project and signed up with them. They came back a week later and said they made a mistake and wanted 30% more to complete my project. "Error" in their system. Total scam, avoid at all costs.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Jason Miller. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Feb. 3rd, 2023

check_circle

Verified Customer

star star star star star_border

Rolando San Antonio, TX

I felt like they were honest with me. They're quick to answer any questions.

1 year ago

Reply from Pure Energy

Hi, Rolando. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

check_circle

Verified Customer

star star star star star

Janie San Antonio, TX

They've been pretty helpful anytime. Install went well.

1 year ago

Reply from Pure Energy

Hi, Janie. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

check_circle

Verified Customer

star star star star star

Florin Muntean Waco, TX

I like the service and how they install the panels.

1 year ago

Reply from Pure Energy

Hi, Florin Muntean. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Gary Shilling Groesbeck, TX

I'm having a great solar experience because of Pure Energy

1 year ago

Reply from Pure Energy

Hi, Gary Shilling . We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Mary Watson Lubbock, TX

Said monthly payment on loan wouldn't change, it went up by over a hundred dollars a month.

1 year ago

Reply from Pure Energy

Hi, Mary Watson. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Ramiro H San Antonio, TX

As a company there good, but I wouldn't recommend the solar panels.

1 year ago

Reply from Pure Energy

Hi, Ramiro H. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Andrew Smith Waxahachie, TX

Very easy process at all stages of the solar purchase

1 year ago

Reply from Pure Energy

Hi, Andrew Smith. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

Bonnie M Mann San Antonio, TX

Quick responses when I have questions or concerns

1 year ago

Reply from Pure Energy

Hi, Bonnie M Mann. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Arthur Jack Goldberger San Antonio, TX

Product and installation was very good, however communication was very poor.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Arthur Jack Goldberger. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Esmeralda Mungia San Antonio, TX

They are a fairly good company but they don't follow up too well when you have a concern.

1 year ago

Reply from Pure Energy

Hi, Esmeralda Mungia. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Betty Mitchell Princeton, TX

Not following thru with replacing bilbs and fixtures to led lights and having out home energy audir.

1 year ago

Reply from Pure Energy

Hi, Betty Mitchell. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Henry Wichita Falls, TX

So it's good, but the customer service I don't like too much.

1 year ago

Reply from Pure Energy

Hi, Henry. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Christopher Flores Victoria, TX

Keep your promises on your self pitch. Until my issues are taken care of, I'm not gonna recommend them to anyone.

1 year ago

Reply from Pure Energy

Hello Christopher Flores. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Clarence Waxahachie, TX

Whenever I called, I had no response there. Nobody would ever call me. To this day they still haven't called me about my problem.

1 year ago

Reply from Pure Energy

Hi, Clarence. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022