Name: Pure Energy
Rating: 4.1

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Verified Customer

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Daleforde Waco, TX

I really liked the presentation and after I signed up the workers came out. They were extremely professional and everything went like clock work. I have already recommended this service to 3 of my other friends.

10 months ago

Reply from Pure Energy

Hi, Daleforde. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Dennis Corkum San Antonio, TX

Everything he talked to me about, has happened. He has been very good about following up. The time frame for everything was slower than expected, but I don’t believe that was due to Nathan

10 months ago

Reply from Pure Energy

Hi, Dennis Corkum. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Verified Customer

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Kenneth College Station, TX

They were very responsive to any issues that I brought up and worked with me as quickly as they could. They showed up early, before the scheduled time and came up, got started right away and it went very quickly.

11 months ago

Reply from Pure Energy

Hi, Kenneth. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Scott Katy, TX

It's pretty standard. The installation itself was fine. There was a bit of a delay with inventory which created some unforeseen circumstances, but installation was okay. Customer service was pretty proactive, just a couple of nudges needed here and there.

11 months ago

Reply from Pure Energy

Hi, Scott. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Larry Lubbock, TX

Very smooth process, they were in and out half a day. I've been able to get a hold of them on more than one occasion. It's only been three weeks, but thus far everything seems normal. Everything's working just fine.

11 months ago

Reply from Pure Energy

Hi, Larry. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Wyatt Victoria, TX

Pure energy was great, I've had 0 problems. Any time I've had any questions, I call and if the lady that I talk to doesn't know, she'll find somebody that does know and they'll call me right back, within the day.

11 months ago

Reply from Pure Energy

Hi, Wyatt. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Jeffrey Abilene, TX

Pure Energy answered every question I had about the product that they were selling. They were pretty professional about the inatllation process. They came to work on time and they didn't try to rush anything.

11 months ago

Reply from Pure Energy

Hi, Jeffrey. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Skip Dallas, TX

I liked the idea of the solar panels as alternate supply of energy. Saving approx 80%+ on my electric bill is a definite plus. I do not like the fact that even with the panels We are still subject to outages during the day unless we have a battery or generator backup source. This I do not understand. The panels do not stop producing so why should I have outages during the day.

7 months ago

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Yeraly San Antonio, TX

Everything has gone pretty smoothly and everybody's been really good and attentive when it comes to meeting my needs. They're here right now, they're plugging everything up right now as we speak. It's just been a pretty smooth process.

1 year ago

Reply from Pure Energy

Hi, Yeraly. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 21st, 2023

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Willie Fort Worth, TX

We feel like it's performing well. It was pretty smooth. They they arrived on schedule. We needed to wait for some of the equipment, so it wasn't installed all at once. We have had a couple of reasons to reach out to customer service and while they've been mostly responsive in a in a positive way we had to go through a couple of layers before we got to somebody who could actually help us out.

1 year ago

Reply from Pure Energy

Hi, Willie. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 21st, 2023

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Maxine San Antonio, TX

It was very quick. The only issue was I talked to a different person for each phase. There didn't seem like there was a lot of consistency in the communication between the members of the Pure Energy team. I had some issues with billing and getting a hold of somebody when we first started setting up the auto pay and all that stuff. It's been resolved since then, but it wasn't very smooth to begin with.

1 year ago

Reply from Pure Energy

Hi, Maxine. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Anonymous Euless, TX

I have to follow up instead of them following up with me in some instances. A crew came the first time, they didn't really have the proper ladder, and then the first day was a little bit windy, so they started at the bottom at the breaker panel. Then they had to come the Saturday after to finish it up. It didn't really require me for anything other than just once to open the attic so they could run the conduit and what not, but other than that, that was pretty much the extension of me getting involved there. It went smooth.

1 year ago

Reply from Pure Energy

Hi, Anonymous. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Richard

They were forward and honest when they came out and told us about what it was going to do, what it wasn't gonna do, and the price it was going to cost up front. It was very positive. They've been responsive and got me to answers and the solutions pretty quickly. Installation was seamless.

1 year ago

Reply from Pure Energy

Hi, Richard. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Esteban

The solar panels are not cheap, but we're seeing the results of it already in our electricity bills. Everything looks great, all the work was done great. They showed up early in the morning, they were prepared. They had, the day before, delivered the panels. They let us know exactly what was going to go on and what to expect.

1 year ago

Reply from Pure Energy

Hi, Esteban. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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James San Antonio, TX

They're very responsive, either through calling back on the phone or emailing and keeping up with the install and service process. It was very speedy, professional and neat. They use one of the more popular brands of solar panels and electrical equipment for the house.

1 year ago

Reply from Pure Energy

Hi, James. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Juan

The sales guy was real knowledgeable, I already had his personal cell phone number where I can text him personally. He will reply to my calls immediately. As far as the installation, it just took forever to get it approved by the city, because there were some issues that Pure Energy didn't know about the city codes here. As far as I know, the panels are really high efficiency and they're very durable. My electric bill got reduced to almost $200 a month.

1 year ago

Reply from Pure Energy

Hi, Juan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Ryan Amarillo, TX

Installation seemed pretty smooth. They came in and set up ladders and everything. It's pretty steep so they set up stuff so they were safe. They're pretty fast. It was maybe 4 hours they were on site and it was done, up and running, and then they had to be connected or turned on the next day.

1 year ago

Reply from Pure Energy

Hi, Ryan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Kenneth

They were able to meet their requirements for hours of direct sunlight by putting in 3 sets of panels instead of just 1 so they were able to work around my trees. I thought they were really great. They updated me in terms of the progress, everything they had direct control over.

1 year ago

Reply from Pure Energy

Hi, Kenneth. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Adam Abilene, TX

The installation process was pretty quick and painless. They brought panels out one day and then the installers came out the next day and put everything together. We did have to get the permit process done after they were put up, before we turn them on, but other than that, everything was pretty painless.

1 year ago

Reply from Pure Energy

Hi, Adam. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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A. San Antonio, TX

Installation went smooth. It was fast, it exceeded my expectation. I would like the app to be kind of modified to have more features that help you to read more of the readings, the watt, kilowatt things. But apart from that, everything is good.

1 year ago

Reply from Pure Energy

Hi, A.. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Jason San Antonio, TX

They seem to be pretty attentive and had answers to the questions that I had about the system and the process. I think the biggest issue that we had was just waiting for our local energy provider to certify the installation. That took the longest but as far as everything else, that went pretty quick.

1 year ago

Reply from Pure Energy

Hi, Jason. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Leah San Antonio, TX

It went rather smoothly. I think they were there for maybe one whole day from early morning until it started getting dark at night. They actually had inadvertently broke a window, but they did replace the window that they cracked, so other than that it was a smooth transition. They cleaned up everything afterwards. Very polite, very thorough.

1 year ago

Reply from Pure Energy

Hi, Leah. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Ryan Corpus Christi, TX

They came within one day, installed all the panels and the electrical stuff. Actually turning on the the actual panels and everything themselves took a lot longer just because of inspections and all kinds of stuff from the electric companies and the city.

1 year ago

Reply from Pure Energy

Hi, Ryan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Stephanie

Installation was fine. They came out, they plunked it on the roof and left. That's about it. I'm not entirely sure it's fulfilling all the promises they made. It's supposed to be providing plenty of electricity for us to not be paying an electric bill. In the last month, our electric bill was $120, and that was a whole bunch of odd fees and then some electricity that they covered that the system didn't. So I don't really know and I've asked questions, I can't get answers, I get a lot of "we're checking into it."

1 year ago

Reply from Pure Energy

Hi, Stephanie. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Elizabe

At the time of the install everyone was wonderful, but then I've kind of been abandoned. I have some questions that I still have and I don't know. They did not provide me much of the details that I needed. I had to ask my neighbors how they do it. For example, they never told me that there is an app where I can check to see the progress of my solar panels, if they're working, how they're working, what my energy saving is and all that.

1 year ago

Reply from Pure Energy

Hi, Elizabe. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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John

I had some issues in the beginning and I'd call them and they would get back with me immediately if they didn't answer the phone when I called. The company that they sell the products of had some issues and they assured me they'd get straightened out and they have. It was all technical stuff as far as monitoring the system and the app that was on it, but the app didn't work. Solar Edge had some issues at first, but they have then had software updates and everything's working like it's supposed to now so we're not having any problems.

1 year ago

Reply from Pure Energy

Hi, John. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Rosanne San Antonio, TX

Very, very quick response. It was like five years ago, but I remember it being a quick process. I've gone through like two to three inverters since the install. Their customer service is great. I just don't know why the inverters keep failing. But other than that, I'm happy with them.

1 year ago

Reply from Pure Energy

Thank you for your 5-star review, Rosanne! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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John Lubbock, TX

They were very good at explaining everything and working with me on it as I installed it. It went very smoothly. They did a very professional job of installing the equipment. I got the panels made in America and they are very good quality. I think they're doing a great job.

1 year ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, John. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Bernardo San Antonio, TX

They're very attentive and they took care of my needs when I needed it. It took a while for the installation, but it was good. The guy showed up, did their thing, and then we just waited for CPS to do the rest. Since they installed I haven't had any problems.

1 year ago

Reply from Pure Energy

Your positive review is greatly appreciated, Bernardo. We like hearing from happy customers because it shows that we are committed to giving great service. Should you ever find yourself in need of our assistance, please don't be hesitant to get in touch with us.

Nov. 22nd, 2022

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Delana San Antonio, TX

If I need anything I contact them, and they're able to get right back to me. They're able to respond quickly. It didn't take too long at all for them to do the installation or anything like that. It was a quick process and they were neat and clean about everything getting things done.

1 year ago

Reply from Pure Energy

Thank you for your 5-star review, Delana! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Mike Waxahachie, TX

Quick, clean, crews kept us informed of status. Too soon to estimate monetary savings. Our current energy supplier may have minimums, etc. In November (our 1st full month) we produced 450 kWh, Nov2022 used 497 kWh & Just Energy bill was $68.56 Haven’t recd 11/2023 bill yet

4 months ago

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Brenda Halpain

Since the installation of PURE ENERGY SOLAR PANELS in July my electric bill has steadily been dropping. My bill this month is $95.89. It use to run $400 to $500 so I feel really blessed this has happened. Thanks Pure Energy.

5 months ago

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Andrew Lewis Alice, TX

The installation was quick and professional. The process of getting the panels on line was slow. The billing is what is confusing at one point I got billed by three different companies, then two different companies. And now I'm waiting for my next bill. Since I've had my panels installed I am paying one hundred dollars more than before..

11 months ago

Reply from Pure Energy

Hello Andrew Lewis. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

May. 23rd, 2023

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Paul Shivers TX

All work was done in a timely manner and completed to my satisfaction. The Solar System is functioning properly and meeting all of our electrical energy needs.

11 months ago

Reply from Pure Energy

Hi, Paul Shivers. Your feedback is highly appreciated. Thank you so much for the review!

May. 17th, 2023

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Martin San Antonio, TX

I disliked the fact that your sales people promise a time line .but the real time line for the completion of the project is way off!!! They are quick to take the money!! But slow in delivering.what was promised . We have waited for several months and know we will not be referring anyone as we don't them to this awful experience in the misleading of your sales people. You may want to take a new method of training your employees with the correct and accurate information to give to any future customers. Cause they are not giving the right time frame for the completion of this .

11 months ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Martin. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you send us your last name please?

May. 17th, 2023

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Paul Rogerson

Good discussion with the sales guy, and a good plan on where to install for best coverage. Install was quick and clean. They handled all the interaction with the Energy company too. Solar panels are behaving exactly as promised and the app to monitor them works well.

6 months ago

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Maricela Mazuca San Antonio, TX

Update: They finally called and came by to fix the problem. I was getting pretty tired of 80-82 degrees inside the house: Original: Not happy at all. Since they installed the new breaker box we have had no power to our outside AC unit. Called on Friday and Saturday and nothing. Apparently no one works on weekends. We’re on day 5 and still they have not fixed the problem. It’s not an AC problem as I had it looked at. CPS said the breaker box was not their problem to call the solar company. Finally they sent an electrician yesterday and they did nothing. They said they were coming back today and yet no one has made it here. No one. Not one phone call to give us an update either. If this was their house I’m sure that they wouldn’t be too happy about it. I’m so frustrated with this company and we still don’t even have our solar panels.

6 months ago Edited October 12, 2023

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Shelly Calvert Houston, TX

The absolute best man Antone (??) did an excellent job of explaining everything when we met with him. The communication between each phase was right on target. It’s been a seemless process. We are waiting for final inspection and then go live. Excited!!!

7 months ago

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Brittney Payne Georgetown, TX

PURE Energy is the way to go! We are so grateful for their service and support. With everything in house and no contractors, the process was quick, smooth and easy. They stood by their word and delivered exactly what we asked for. Definitely recommend!!

7 months ago

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Isaiah San Antonio, TX

Communication was not very great. They were good at answering my questions as long as I reached out. Installation went fairly smooth aside from the the lag time. I believe they did majority of the install on one day in October and then they finished it January 1st. So took quite a bit of time to actually get that done. They just need to have better communication with their customers.

1 year ago

Reply from Pure Energy

Hi, Isaiah. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 21st, 2023

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Yvonne Heredia San Antonio, TX

If you make over an amount of money per year it's a great write off however you don't really get the refund in your hands to pay down the loan as they make you assume. Again great write off. Also there a free programs out there that were not presented.

1 year ago

Reply from Pure Energy

Hi, Yvonne Heredia. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Leon Tan San Antonio, TX

Pure Energy has been a great company to work with. From day one I never felt mislead or oversold any of their benefits. From a customer service standpoint, they've proven they're one of the best in the business.

1 year ago

Reply from Pure Energy

Hi, Leon Tan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 12th, 2022

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Matthew Epperson San Antonio, TX

App has not shown any data from system since Oct 3 and I have called multiple times to speak to someone concerning this. No instructions or procedures were given after system was installed. We were promised a $700 gift card with our purchase of system because another company offered it and pure energy matched it but after numerous calls and run a round we still have not received our gift card.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Matthew Epperson . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Dec. 12th, 2022

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Lily San Antonio, TX

They noticed, diagnosed and began fixing an issue with our panels before we even noticed something was wrong. In my book, that is above and beyond customer service and care, even after everything was installed

1 year ago

Reply from Pure Energy

Hi, Lily. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Sarah Jones Lubbock, TX

Everyone was so friendly at the company, they were always there to help and give us as much information as possible. The Crews that installed were prompt, on time, and very efficient.

1 year ago

Reply from Pure Energy

Hi, Sarah Jones. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Lonnie2 Alice, TX

They've answered all the questions, they've helped with the problems that we have had. Very easy. Overall, I think they did a fabulous job. It took a little while to get it all completed, but everything worked out fine.

1 year ago

Reply from Pure Energy

Hi, Lonnie2. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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James Desoto, TX

I had a problem with the communication piece and it appeared that no one wanted to really work with me when I had the problem and my solar panel didn't work for three months. My converter went out within the first eight months of of me having the product. Installation went fairly well. They damaged gutters from the installation, but the installation went pretty well.

1 year ago

Reply from Pure Energy

Hi, James. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Emelda

I'm still having to pay a large electrical bills and then the solar energy bill, so it's not economically benefiting me. They just came one day randomly and we didn't know they were coming in and then after they're done nobody said they were done. It was just kind of like we put it up there and that's it. I don't think they contacted me enough. We never knew the process of what was the next step.

1 year ago

Reply from Pure Energy

Hi, Emelda. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Sasha

I haven't had any issues or problems with them so far. They had to put them up in two days due to bad weather, but I think they would have done it in one. They just kept me in the loop a lot.

1 year ago

Reply from Pure Energy

Hi, Sasha. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Don San Antonio, TX

They're a little bit difficult to reach. Scheduling was kind of hard, but once it started moving, it went really smooth. It is top of the line and it's performance has been great since we've had it. No problems and it's got a nice warranty.

1 year ago

Reply from Pure Energy

Hi, Don. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022