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Pure Energy

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7.6

Overall Score

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Tyson Lubbock, TX

The installers took their time and picking up their trash and making sure there was no leaks in the ceiling. It's just good. Anytime I have a problem, they fixed it and gave me the information where I can actually do it myself the next time.

1 year ago

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Reply from Pure Energy

Hi, Tyson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Bruce Temple, TX

The initial service was very good but I also very much appreciated the follow up and the information that was shared with me to keep me in the know and and what was happening at all times.

1 year ago

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Reply from Pure Energy

Hi, Bruce. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Mary San Antonio, TX

They explained everything really well and that was good for this 83 year old woman. Installation went good, there was no bother and there was no mess left or anything. They just did it.

1 year ago

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Reply from Pure Energy

Hi, Mary. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Darlene San Antonio, TX

What the salesperson said that they were going to do versus what they did was night and day. The installation itself was fine. The time that they installed it and the time that it was actually hooked up was too much, which I thought was ridiculous.

1 year ago

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Reply from Pure Energy

Hi, Darlene. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Jerome San Antonio, TX

I've used the app to monitor and it has worked very well, very simple, very easy and I'm impressed. They had it up very quickly, no issues. No issues with customer support, everything went very smoothly.

1 year ago

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Reply from Pure Energy

Thank you for your 5-star review, Jerome! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Adlyn San Antonio, TX

The installation process was great in terms of measuring, then putting them up, and then the other guy going to get the electrical part ready. We were told that they would contact us after installation to help understand the app and things, but they haven't yet.

1 year ago

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Reply from Pure Energy

We're glad you took the time to tell us about your experience, Adlyn. Customer feedback is very important to our business, and it helps us a lot! We're glad to hear that you were comfortable and satisfied with the services we provided. We hope you'll think of us again if you need anything else.

Nov. 22nd, 2022

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Celeste San Antonio, TX

We had some delays and it was hard to get people to call me back at some point. I liked the fact that we needed to redo our roof as well and we were able to do that at the same time and they kind of helped with the whole process. We really liked how he sat down and kind of went over all the costs with us and the benefits overall long term.

1 year ago

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Reply from Pure Energy

Thank you for your 5-star review, Celeste! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Ted Lubbock, TX

Everything went really good. It looks like it's all pretty durable and heavy duty. They were really good. They got it all done pretty quick and did a great job. Everything looks good.

1 year ago

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Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Ted. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Fermin H Corpus Christi, TX

Every time I have a question they answer me. It was fine getting the panels up. It was less than one day. They just went in the morning, then they finished by the afternoon. Everything's working now.

1 year ago

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Reply from Pure Energy

Thank you for your 5-star review, Fermin H! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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John Jordan Moss Point, MS

The system itself is great. Everything is working properly and it usually generates more electricity than we need. Pure Energy updated our electrical outside and did an awesome job. The problem we have at this point is more with the electric company. We are sending back a ton of energy to the grid but still being charged for usage, even though we also have a battery. It costs $20 a month for their meter so at the end of this year we will see how cost effective it would be to enroll in net metering. Our salesman, Eric Oester explained that before we purchased the system, we just did not realize what the impact would be until we actually saw it in action. Sometimes when the battery is charging the system still sends energy back to the grid but the battery charges fairly quickly. Overall, we feel it is a good investment and we have no regrets!!

10 months ago

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Reply from Pure Energy

Hi, John Jordan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 11th, 2023

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Linda Çarter Midlothian, TX

Pure Energy is the best company I have ever worked with. Installing solar system is a very big project from the time of sale to completed installation. They took care of all of the approvals required from city, HOA (if you have one), financing and installation . The project team had a seamless transition from one section to another. This project was very well planned and executed!

10 months ago Edited May 15, 2023

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Reply from Pure Energy

Hi, Linda Çarter. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 3rd, 2023

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Jesus Rm

Professionalism and Courteous the ability to interact with HOA And Electrical Power Source.

1 month ago

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[email protected] Khloe0717 Lubbock, TX

Very pleased with solar. My electricity bill has decreased significantly, & have had no problems at all.

2 months ago

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Mike Shea Mentor, OH

This company's business model apparently depends on defrauding the elderly. My Aunt in Corpus Christi (80 yrs old) entered into a contract with them for roof solar panels, new roof and generator. > $40k. They installed the solar panels but never installed a generator or new roof. My aunt has died and they're refusing to either install the new roof or take the price off of the outstanding balance.

3 months ago

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Mugiwara Phoenix Fort Worth, TX

I would rate is 0 stars if I could. They lied to us about how much we were paying and told us that even when the sun wasn't out our electricity would still work and that we will be paying less in the electric bill. But now we are paying both the solor and our current electric bill and we can't even cancel the contract. I hate you can only cancel things for 3 days we didnt even get our solor panels until 6 months later

3 months ago

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Johnie Texas City, TX

Customer Review Video

7 months ago

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Reply from Pure Energy

Hi, Johnie. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 17th, 2023

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K9CareLBK

It was an easy process to get set up and installed. And man oh man am I glad to be paying almost $400 less than I was just being on LP&L

9 months ago

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Reply from Pure Energy

Hi, K9CareLBK. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 14th, 2023

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Brad Birdsong Lubbock, TX

Very good service. Our solar panels and battery system work as promised. I would recommend. Electric bill was $29 last month. Boom!

9 months ago

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Reply from Pure Energy

Hi, Brad Birdsong. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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kerry bailey (dysfunctional fate) Miami, FL

We are not told that we still need to rely on the grid. If the grid power goes out our solar is useless to us. I requested a battery and it took months for them to even tell me if they provide them or not.

10 months ago

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Reply from Pure Energy

Hello kerry bailey (dysfunctional fate). Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

May. 17th, 2023

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Mark Lubbock, TX

They were always there to answer any questions I had. Things were very smooth. We've only had it six months, but I haven't had any problems at all.

11 months ago

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Reply from Pure Energy

Hi, Mark. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Jasmine Ennis, TX

So far the equipment hasn't given us any issues. We've had hail and a lot of storms and it's still in good condition. Installation was smooth. They notified me that they were here and it was just a smooth process.

11 months ago

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Reply from Pure Energy

Hi, Jasmine. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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William Colorado Springs, CO

They came out and measured and then they came back out and and placed the supports and then they came back again and placed the the solar panels.

11 months ago

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Reply from Pure Energy

Hi, William. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Tsung- Che Houston, TX

I wish I considered was a cloud coverage in the city prior to getting solar panels. Install was pretty quick and smooth.

11 months ago

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Reply from Pure Energy

Hi, Tsung- Che. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Regina Martinez Arlington, TX

Once sale is complete. Your left to fend for yourself. Took 3 months before electric company approve apps for solar. Energy companies, Pure recommends to call next. Clearly do not offer solar services, barely getting set up, DO NOT OFFER 1 FOR 1 as they inform during sale. All electric companies I have spoken with said solar policies have changed over the last year and no one offers a match. You pay .10, they may only allow credit of .03. So, you know have a solar bill & regular electric bill. PURE IS BIG RIP OFF! My electric runs between $180-$500. No different than before panels. Plus I have a solar bill

1 year ago

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Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Regina Martinez. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Jan. 16th, 2023

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Brenda Mellina Waxahachie, TX

Never received $180 for the early disconnect from previous electric company & I've not heard anything about $1000 referral fee that was promised when I referred my son to Pure Energy. His new panels were installed last month

1 year ago

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Reply from Pure Energy

Hello Brenda! Thank you for taking the time to do a review. We will be reaching out to you to discuss the referral pay.

Jan. 10th, 2023

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Sandra Stovall Waxahachie, TX

The sales person was great. The installers were great. Customer service has been horrible up to a month ago. I had to have it removed to get a new roof and they charged a fortune. Later the system quit working, the electrician that came out said they installed the wrong inverter. Instead of compensating me the office said the inverter on the plans was correct so it had to be the right one. This month the inverter is not communicating with the app all of a sudden. It is taking forever to get that fixed, but they are at least keeping in touch with me to let me know what is going on.

1 year ago

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Reply from Pure Energy

Hello Sandra Stovall. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 22nd, 2022

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Vitaly Plascencia Lubbock, TX

Everything was great, down to the installation. My only concern is the trash that was left behind. It didn't seem like you guys practice final clean up. My dogs could have swallowed any of the trash left behind.

1 year ago

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Reply from Pure Energy

Hi, Vitaly Plascencia. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Lakesha Mesquite, TX

It was easy to contact the person that I needed when I had issues. They were very respectable of my home and make sure it was clean. They were very pleasant and polite.

1 year ago

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Reply from Pure Energy

Hi, Lakesha. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Michelle Grandview, TX

It was very easy, they came in, they got it done. We had a bad storm that rolled in that day and it kind of put everything into standstill but they came back and got it done. There were times that communication was lacking.

1 year ago

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Reply from Pure Energy

Hi, Michelle. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Vincent San Antonio, TX

We set up an appointment, then the crew came by and installed. We tested it make sure it worked and then we needed to wait for permits. It was a Pleasant experience.

1 year ago

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Reply from Pure Energy

Hi, Vincent. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Lindsay San Antonio, TX

Super fast and very smooth, we didn't have any any issues. It was more we were waiting on this on the city things to do things. It took a little while for them to follow up on things.

1 year ago

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Reply from Pure Energy

Hi, Lindsay. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Brady San Antonio, TX

It took a little longer than was expected, but I mean it went relatively smoothly. I feel like everything went pretty well. My project manager was a little bit difficult to get a hold of, but he's probably busy.

1 year ago

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Reply from Pure Energy

Hi, Brady. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Toby Palmer, TX

Everything fell off the map once they installed. I don't even know if it's really working, honestly. I'm still paying electric bills and I shouldn't be paying electric bills. Installation process was great. Fast, easy. I just don't know if it's actually working correctly.

1 year ago

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Reply from Pure Energy

Hi, Toby. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Annie

The promise that they gave me is actually not true because all the problems they told me hasn't been completed. They promised me that I don't have to pay 6 months. If I refer to somebody I can get $500 and those are not being met. And then it took forever. It took 3-4 months for the solar system to be activated.

1 year ago

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Reply from Pure Energy

Hi, Annie. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Elliot San Antonio, TX

It's a little expensive, but I guess it's worth it in the long run. I'm satisfied with everything the way they did things. It went very smooth and very fast.

1 year ago

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Reply from Pure Energy

Thank you for your 5-star review, Elliot! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Amy San Antonio, TX

It's pretty quick. The only issue was I found a lot of the bolts that they used as secure the solar panels to the framework on the ground afterwards. It's a good quality product.

1 year ago

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Reply from Pure Energy

Thank you for your positive feedback, Amy! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Esmeralda Donna, TX

They were very detailed. Every time I asked to speak to a supervisor, they refused to give me the name. They tell me they're the supervisor. It took a long time. It took like 3 months, maybe 4 months for everything to be complete. It was horrible, to be honest.

1 year ago

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Reply from Pure Energy

Thank you for your positive feedback, Esmeralda! Please reach out to us at 833-YES-PURE to speak to a supervisor. We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Tony Holwerda Temple, TX

Professional! Above and Beyond expectations!

3 weeks ago

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David Boerne, TX

The installation technicians were efficient and knowledgeable, which made that aspect of the process very good. The customer service and communication were lacking. Although Pure Energy provides a tracking portal, there were several months with no update, even after directly contacting the company. The final portion of the installation process was also fraught with poor communication about the timing of completion and the requirements for final payment. The system was been working well since installation and approval to operate, the SolarEdge monitoring is solid. The customer service and communication needs improvement to match the quality of the technical work.

9 months ago Edited January 10, 2024

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Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, David. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please provide your last name so we can reach out?

Jun. 21st, 2023

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Cassidy Phan Seagoville, TX

I lovethe hardware side of this. The installation team was great. My major issue is, I didn't get the tax return I was told i would get. I wish it was more clear as to what I was supposed to do with my taxes. I was waiting for a tax form till one day I just tried contacting mosaic. They told me i needed to talk to turbo tax. So I amended my taxes and the government says I'm only getting 3,000 not the 8,000 I was told i would get. Now I can't keep my monthly cost down. If you guys want us to use our return on our loan then you should make sure we have all the resources we need or at least inform us on how to file the taxes. If I was supposed to get 8,000 then clearly I did something wrong.

9 months ago

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Reply from Pure Energy

Hello Cassidy Phan. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Jun. 7th, 2023

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TRACIE RODA

We were one of the first in this area to use Pure Energy and there were a few hiccups but the service and install guys were great. The electrician Greg was phenomenal and always available. We have had no issues with the solar thus far.

9 months ago

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Reply from Pure Energy

Hi, TRACIE RODA. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 1st, 2023

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Ken Thompson San Antonio, TX

Pure Energy provided great customer service throughout the entire contracting, install, and activation process. They are extremely responsive and willing to answer all questions you may have about the benefits and cost of owning solar.

10 months ago

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Reply from Pure Energy

Hi, Ken Thompson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 10th, 2023

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Texas SWA Lubbock, TX

The process from the beginning felt easy and was sold as exactly what we were looking for. The salesman in my living said all the right things, and made it sound too good to be true. The problem was, as soon as the salesman left my home after we agreed, that is when it felt like the "Service" ended. It took months to get the panels installed due to back orders, which pushed our tax credit back an entire year. I have yet to see any benefit on my power bill. I reached out and they asked if i had changed my bill. I was unaware i needed to do that. I have since changed my power plan, but i am still yet to see any discount on my bill. I hope and pray it is coming. I was told one thing during the agreement, but a lot of steps were left out post agreement. I hope the cost savings and such are coming, but I have yet to see it :( I have had the panels on my house and supposedly working for 4 months but currently i just have another loan payment.

10 months ago

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Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Texas SWA. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please provide your name so we can reach you?

May. 10th, 2023

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William McKinney, TX

The install was fast and efficient. The system is now producing energy. My electric bill was $17 for the first month with the system and $26 the second. I will watch it for the summer months. I just hope the panels do not degrade over time!

10 months ago

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Reply from Pure Energy

Hi, William. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 3rd, 2023

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Jorge and Michelle W. Austin, TX

Did a lot of research when it came down to solar. Warranties, equipment and price were the best with Pure. It took 2 months to get installed but this timeline was communicated to me at time of sale. Saw saving our first month once it was up and running.

11 months ago

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Reply from Pure Energy

Hi, Jorge and Michelle W.. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Kristelle Barberena San Antonio, TX

Gave us all the information we need and answered all of our questions.

1 month ago

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Nicole Balderas Lubbock, TX

Pure Energy goes above and beyond for their customers. I’ve had my solar system for almost 4 years and I can’t even imagine paying for electricity. I pay in a year what some people pay in a month with the Texas heat. My bill typically runs about $30-$40 a month. The sales process to installation was one of the easiest things I’ve done. I would recommend Pure Energy to anyone.

1 year ago

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Reply from Pure Energy

Hi, Nicole Balderas. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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John S Katy, TX

PURE ENERGY has been great throughout whole process. The best part about it was that I was notified throughout the whole process. I love that they are local and a true in-house solar company. I did a bunch of research on a ton of solar companies. Other companies don’t even come close to what PURE offers. Better warranties and panels and especially customer service! I would highly recommend them. They definitely take care of the customers and families.

1 year ago

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Reply from Pure Energy

Hi, John S. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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McKay Erickson Flower Mound, TX

Very happy with Pure Energy! They make it so simple to understand. Why rent your power when you can own it? Very professional looking installs compared to others out there. We love that they are local to Texas and do everything in house. No calls from over over seas. Happy with their customer service and how promptly they respond. Will recommend to everyone!

1 year ago

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Reply from Pure Energy

Hi, McKay Erickson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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jhgtz01 Houston, TX

In the beginning have a little problem with the installers, but I call the company and everything got taken care of

2 months ago