Name: Pure Energy
Rating: 4.1

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[email protected] Khloe0717 Lubbock, TX

Very pleased with solar. My electricity bill has decreased significantly, & have had no problems at all.

3 months ago

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Mike Shea Mentor, OH

This company's business model apparently depends on defrauding the elderly. My Aunt in Corpus Christi (80 yrs old) entered into a contract with them for roof solar panels, new roof and generator. > $40k. They installed the solar panels but never installed a generator or new roof. My aunt has died and they're refusing to either install the new roof or take the price off of the outstanding balance.

4 months ago

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Mugiwara Phoenix Fort Worth, TX

I would rate is 0 stars if I could. They lied to us about how much we were paying and told us that even when the sun wasn't out our electricity would still work and that we will be paying less in the electric bill. But now we are paying both the solor and our current electric bill and we can't even cancel the contract. I hate you can only cancel things for 3 days we didnt even get our solor panels until 6 months later

4 months ago

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Verified Customer

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Johnie Texas City, TX

9 months ago

Reply from Pure Energy

Hi, Johnie. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 17th, 2023

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Verified Customer

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Mark Lubbock, TX

They were always there to answer any questions I had. Things were very smooth. We've only had it six months, but I haven't had any problems at all.

1 year ago

Reply from Pure Energy

Hi, Mark. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Jasmine Ennis, TX

So far the equipment hasn't given us any issues. We've had hail and a lot of storms and it's still in good condition. Installation was smooth. They notified me that they were here and it was just a smooth process.

1 year ago

Reply from Pure Energy

Hi, Jasmine. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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William Colorado Springs, CO

They came out and measured and then they came back out and and placed the supports and then they came back again and placed the the solar panels.

1 year ago

Reply from Pure Energy

Hi, William. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Tsung- Che Houston, TX

I wish I considered was a cloud coverage in the city prior to getting solar panels. Install was pretty quick and smooth.

1 year ago

Reply from Pure Energy

Hi, Tsung- Che. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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MB Kluth Ponder, TX

The follow through was the most important to me. It wasn't just a sales call then dropped. I got calls and updates throughout the process.

1 year ago

Reply from Pure Energy

Hi, MB Kluth. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Sabino J Padron San Antonio, TX

If I could, i would give them NO STARS! I have 32 solar panels due to our high usage of electricity with a hefty solar loan amount and i still have to pay city electricity company for energy consumption. And if that's not enough horror, now I'm being told that we need to be "FRUGAL" with our electricity usage during certain times of the day when we live in a state with plenty of sunlight!! Save your money, solar is a rip off!!

1 year ago

Reply from Pure Energy

Hello Sabino J Padron. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 12th, 2022

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Matthews Thomas San Antonio, TX

Company not very helpful. Asked about tax deductions would not assist or discuss. Took longer to hook to CPS; hooked up in later part of bill cycle did not reimburse for not hooking up panels for that month.

1 year ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Matthews Thomas. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Have you reached out to us to let us know about this yet?

Dec. 6th, 2022

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Hellion Knight Lancaster, TX

I gave the shown rating because I was told I would only have one bill for solar and I am now paying 2 bills plus the total amount is almost the same as what I was paying. Also, I was promised that I would received a $1,500.00 for switching over to solar and I have yet to receive my switching fee.

1 year ago

Reply from Pure Energy

Hello Hellion Knight. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Kenneth Waco, TX

They were supposed to tell me about how the website works, they didn't and the guy was supposed to show me where the switch controls were, he didn't. I'm not happy with them at all.

1 year ago

Reply from Pure Energy

Hi, Kenneth. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Daniel Temple, TX

They came over and installed it within 5 to 6 hours. Customer service is very helpful. There was at least just one time where it wasn't.

1 year ago

Reply from Pure Energy

Hi, Daniel. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Maria E Corpus Christi, TX

The customer service is terrible. When I have an issue, I call them, they translate with the other person I've given my concern and I don't get any response. I have to call every other week, so I'm not happy with the customer service.

1 year ago

Reply from Pure Energy

Hi, Maria E. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Adrian Waco, TX

It looks good. We just got installed, but it all looks pretty legit. Installation went very smooth and fast and efficiently.

1 year ago

Reply from Pure Energy

Hi, Adrian. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Jill Corpus Christi, TX

The installation was okay, but getting information about what the next steps were after they installed was very poor. I had to keep calling the company to find out what were the next steps, how much longer was it going to be. I had to call them multiple times.

1 year ago

Reply from Pure Energy

Hi, Jill. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Ronald

Very professional, very prompt, just really good people. It was easy, painless, other than trying to get the local building permit final approval.

1 year ago

Reply from Pure Energy

Hi, Ronald. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Willie

I felt like they didn't communicate well with us. I had too many different answers from too many different people. The installation seemed to go well. There was some damage with some sheetrock in the ceiling, but they repaired that and a light that we had on the side of our home but we didn't realize it was broken until after they had finished. We only had the unit on our roof for 2 months and one of the converters had went down. It took roughly a month before they reinstalled and the unit was back up so I ended up having to pay the electrical bill and the solar bill at the same time.

1 year ago

Reply from Pure Energy

Hi, Willie. Your feedback is highly appreciated. Thank you so much for the review! Can you provide your last name so we can reach out to you?

Dec. 6th, 2022

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Verified Customer

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Dale Jacksboro, TX

Since it's been installed, my electric bill has gone up to $144 plus a month. They need to listen to their customers when their customers is giving them instructions about the electrical problems on their house.

1 year ago

Reply from Pure Energy

Thank you for the reply Dale. Feel free to reach back out to us so we can rectify this issue. We will be more than happy to look at your production vs the usage. Please call 1-833- YES-PURE

Nov. 22nd, 2022

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Verified Customer

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Anonymous Waco, TX

Everything went well. I was told that I was supposed to be getting an app where I can see my solar panels from my phone and nobody went over that with me.

1 year ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us! Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Klifford Waco, TX

I'm very happy with the way things went, the process. They're doing a great job really. Everything's been working good. Seems high quality.

1 year ago

Reply from Pure Energy

Thank you for your 5-star review, Klifford! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Jimmy Edwards Fort Worth, TX

What I like about Pure Energy is 1. They did everything that they said they would do. 2. The reps were knowledgeable. 3. They continued to help after the panels were installed.

11 months ago

Reply from Pure Energy

Hi, Jimmy Edwards. Your feedback is highly appreciated. Thank you so much for the review!

May. 31st, 2023

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Verified Customer

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Steven San Antonio, TX

There were unexpected delays in the process and I had trouble getting hold of anyone to get information. Once the installation started, the installer went above and beyond to complete it. He finished yesterday and I am pleased.

11 months ago

Reply from Pure Energy

Hi, Steven. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 17th, 2023

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Verified Customer

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Nitin Jain Cedar Park, TX

They are the best solar company that I had provide me quotes for a system. Was so impressed, ended up with a system that is working exceptionally well and was well worth the money.

11 months ago

Reply from Pure Energy

Hi, Nitin Jain. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 11th, 2023

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Whitney Wilson Temple, TX

Everyone has been friendly and easy to work with. Communication about timelines and projects could be much better. Often, they expected me to drop what I was doing to come home for them when they didn’t schedule with me prior. I did this sometimes only for them to change plans and not tell me.

11 months ago

Reply from Pure Energy

Hi, Whitney Wilson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 10th, 2023

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Tony Holwerda Temple, TX

Professional! Above and Beyond expectations!

1 month ago

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Lindsay Minarovic Lewisville, TX

The staff are very professional and take the time to explain everything thoroughly. We had the solar panels installed and feel good about being kind to the environment, and of course saving on utility costs soon.

7 months ago

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Verified Customer

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William McKinney, TX

The install was fast and efficient. The system is now producing energy. My electric bill was $17 for the first month with the system and $26 the second. I will watch it for the summer months. I just hope the panels do not degrade over time!

1 year ago

Reply from Pure Energy

Hi, William. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 3rd, 2023

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Jorge and Michelle W. Austin, TX

Did a lot of research when it came down to solar. Warranties, equipment and price were the best with Pure. It took 2 months to get installed but this timeline was communicated to me at time of sale. Saw saving our first month once it was up and running.

1 year ago

Reply from Pure Energy

Hi, Jorge and Michelle W.. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Daryl Woodend Leander, TX

Had Pure install my house last year and it went better than I was expecting. The county took awhile to approve permits but once they were good, we got installed and connected in the next month. Reduced my bill by about $30/month the first year looks like it will reduce it about $60-$75 this year since AE is raising their rates.

1 year ago

Reply from Pure Energy

Hi, Daryl Woodend. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 5th, 2023

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Linda Beyer Euless, TX

My sales rep was very communicative with me when I had questions. Install went great, they cleaned up after themselves. Called into customer service to get my app set up and it’s fun to see the panels producing. I’m glad I went with Pure Energy and highly recommend them!

1 year ago

Reply from Pure Energy

Hi, Linda Beyer. Your feedback is highly appreciated. Thank you so much for the review!

Feb. 3rd, 2023

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jhgtz01 Houston, TX

In the beginning have a little problem with the installers, but I call the company and everything got taken care of

3 months ago

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Verified Customer

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Will McKerall Woodway, TX

7 months ago

Reply from Pure Energy

Hi, Will McKerall. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Thomas VandenOever Wylie, TX

Never produced what they said. Production at full sun per hour has dropped considerably since install. Very long wait to get connected after install. Will never pay for themselves over the life of the panels.

4 months ago

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Verified Customer

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Christopher San Antonio, TX

Everything was wonderful. The company took care of everything from start to finish.

10 months ago

Reply from Pure Energy

Hi, Christopher. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

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Ashley

We have had the panels on our house for at least 6 months and they have yet to be connected. I feel that if there would be a problem with thw connections that it would have been looked into before installing them

10 months ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Ashley. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you send me your last name please?

Jun. 7th, 2023

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David Womack Austin, TX

Pure Energy did a great job on my house. They were always professional and follow through with what they said they would do. I love my solar panels.

7 months ago

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Kristalgia C (Kristalgia) Austin, TX

Everyone from the sales person to the install crew were professional and kind. I appreciated the updates I got throughout this process as well.

8 months ago

Reply from Pure Energy

Hi, Kristalgia C (Kristalgia). Your feedback is highly appreciated. Thank you so much for the review!

Aug. 11th, 2023

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KIm Rowell Hale Center, TX

I love having being able to cut electricity costs, but I wish all areas used the "buy-back" plans as was stated in my contract.

1 year ago Edited May 17, 2023

Reply from Pure Energy

Hi, KIm Rowell. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 3rd, 2023

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Ruben Fort Worth, TX

I'm still waiting for my inspection. Installation was smooth. Every time I call them they they answer my questions and they resolve the problem.

1 year ago

Reply from Pure Energy

Hi, Ruben. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Ryan Denton, TX

Installation was quick and easy. Everything looks good and professional. It took a while to get things processed and turned on.

1 year ago

Reply from Pure Energy

Hi, Ryan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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John San Antonio, TX

They offered a savings on electric bill. I am very disappointed because I had only one bill before. Now I have two bills of equal or more money I have to pay. I will not suggest it to anyone or refer any of my friends to install the solar equipment around their house.

1 year ago

Reply from Pure Energy

Hello John. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you provide your last name?

Apr. 21st, 2023

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Yvonne San Antonio, TX

The installation itself went smoothly. There were many delays, but I'm not sure if they were connected to the weather or the actual company.

1 year ago

Reply from Pure Energy

Hi, Yvonne. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Michael Boucher Lindale, TX

Was told wouldn't have electricity bill but it still remains at around 160 dollars monthly. Plus 225 for panels. So my bill doulbed and no savings to show just another 200 dollar bill.

1 year ago

Reply from Pure Energy

Hi, Michael Boucher. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 12th, 2022

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Verified Customer

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Jakob Villarreal San Antonio, TX

Great customer service. They were extremely helpful and understanding during during my system outage period.

1 year ago

Reply from Pure Energy

Hi, Jakob Villarreal. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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JoAnn Hughes Mexia, TX

Salesmen are trained to get the sale. They are a smooth organized company. Hopefully they deliver the quality they promised.

1 year ago

Reply from Pure Energy

Hi, JoAnn Hughes. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Alyson Brooke Cunningham Tomball, TX

There has not been a lot of communication. My husband and I have to call multiple times to be able to speak to someone about our concerns. So far our experience has not matched up with what we were told when we signed up with Pure. That coupled with the timeline and the lack of communication has both my husband and I frustrated.

1 year ago

Reply from Pure Energy

Hello Alyson Brooke Cunningham. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Chris N Begneaud Ingleside, TX

They promised a tax return we never got. Our system isnt providing the amount of energy they said it would. Our electricity bill and the loan have doubled what we were paying without them. The transister keeps going out. The company is a liar and said nothing was wrong, their own installer said thats not true.

1 year ago

Reply from Pure Energy

Hello Chris N Begneaud. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Bianca Georgetown, TX

It went really smoothly and on time. I don't have any experience with any other solar panels, but it seems like quality material.

1 year ago

Reply from Pure Energy

Hi, Bianca. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022