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ProVision Solar

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6.7

Overall Score

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LAST UPDATED: April 18th, 2023

ProVision Solar is one of the longest standing solar installers in the state of Hawaii. Originally founded in 1998 as Hawaiian Electric Industries, the company worked to provide photovoltaic solutions to a wide range of clients on the Big Island. 

As part of an expansion effort in 2003, the company officially was rebranded as ProVision Solar and started to service clients on both the Big Island of Hawaii and in areas of Maui. The goal was to provide premier solar-electric services and products that could utilize clean, renewable energy sources instead of relying on the utility grid. 

The company now services the Big Island, Maui, Kauai, and O'ahu. 

ProVision Solar is a fully licensed and insured electrical contractor. It should be noted that ProVision Solar is the only solar provider in Hawaii to have achieved this classification, allowing it to obtain all necessary electrical permits required in order to install complete solar systems.  

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The Good

  • Solar Products Installed
  • System Checkup Services
  • Clients Serviced
  • Company Benefits

Solar Products Installed

In order to provide an elite solar installation service, solar installation providers must have partnerships with premier solar manufacturers. ProVision Solar has partnered with some of the most recognized and trusted brands in the solar industry. ProVision Solar clients will have access to the following:

  • Panels from SunPower
  • Inverters from SMA and SolarEdge
  • Solar battery from Tesla Powerwall

Not all solar installation companies have the ability to offer all high level premier equipment, but ProVision Solar does. 

System Checkup Services

Many solar installation companies will claim to offer solar system maintenance services. This may include the occasional panel cleaning or brief inspection. ProVision Solar goes above and beyond in this department offering full-scale system checkups. 

This complete service is available for $349 and ensures that the installed PV system is continuing to function as designed and meeting optimal performance metrics.

Clients Serviced

With solar becoming increasingly popular among homeowners and more accessible, a large portion of the market has turned its attention to residential property owners in hopes of growing the business. While ProVision Solar offers residential solar solutions, the company also services commercial and non-profit clients

Many residential solar installers will take on commercial clients as well, but can be limited in the scale of projects it can take on. ProVision Solar does not experience these same limitations and also works with non-profit groups to provide solar solutions. 

Company Benefits

Clients can take advantage of a number of benefits that are exclusive to ProVision Solar. Solar clients who decide to utilize the skilled ProVision Solar team can expect the following:

  • Authorized SunPower dealer
  • Fully licensed and insured
  • Vehicles operate on 100% reclaimed biodiesel
  • Affiliations with Hawaiian businesses and organizations
  • Solar experience dating back to 1970s

Hawaiian residents interested in having a solar system installed will be hard pressed to find a company that can offer the permitting services ProVision Solar can with its licensing and equipment agreements. 

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The Bad

  • Financing Options
  • Workmanship Warranty

Financing Options

Solar is an investment, and it can be a pricey one. While solar systems can pay off dividends over the years, there is an initial cost that needs to be considered. To make solar more accessible and affordable for all, many solar installation companies offer alternative financing solutions. These solutions include loans, leases, and power purchase agreements.

While it is common for solar installation companies to offer alternative financing, not all providers do. Unfortunately, ProVision Solar does not offer its own financing programs, so those in need of these financing will want to consider alternative providers. 

Workmanship Warranty

While ProVision Solar clients will be able to take advantage of the tremendous equipment warranties available through its manufacturing partnerships, there is one glaring warranty omission from the company platform. 

Workmanship warranties are relatively standard within the industry. A majority of solar installers offer workmanship warranties which protect clients from errors resulting from installation or connectivity. These warranties generally last 10 years and provide an additional layer of protection. Unfortunately, ProVision Solar does not appear to offer any type of workmanship warranty to its clients. 

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The Bottom Line

ProVision Solar offers complete end-to-end solar installation services to those looking for a clean alternative energy source. The company has partnered with a number of tier-1 manufacturers to offer some of the best equipment and solar technology available on the market. In addition to offering complete start-to-finish installation services, ProVision Solar also offers system checkup services providing total maintenance packages.

Unlike some of its competitors, ProVision Solar offers solar solutions to residential, commercial, and non-profit clients. Benefits of working with ProVision Solar include authorized dealer status, industry-leading experience, and licensing and insurance. 

Perhaps most importantly, ProVision's customer review profile trends positively, indicating that the company delivers on customer service and overall product and service satisfaction. 

While there are a number of reasons to consider ProVision Solar for solar system installation services, there are drawbacks of working with the company that prospective clients should be aware of. ProVision Solar itself does not offer any alternative financing solutions but instead directs clients to utilize tax programs for additional savings. Additionally, the company's website makes no mention of a workmanship warranty, which deviates from the standard expectation we have for any solar company.

Considering all factors, clients looking for a reliable solar contractor in the state of Hawaii should consider ProVision Solar. 

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Star Rating

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4.7

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47 Reviews

Review Breakdown

5 grade

72%

4 grade

23%

3 grade

4%

2 grade

0%

1 grade

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Avi Elpern Santa Clara, CA

Provision was amazing to deal with! Linc helped me work out a great system that met all my needs for my home and vehicle. The design team was very professional and did a great job finding the right setup to match my needs and my home. Install team was professional and efficient and did a great job getting my system installed. I can't say enough great things about this team and the owners. During my install, an issue with my roof came up that was almost assuredly from the build of the home and yet the owners and management of ProVision took care of the problem and all repairs at their expense as the builder of the home chose not to make repairs. The ProVision team made gettingy home fixed a personal priority when they easily could have left me to figure it out myself. It's easy to do the right thing for your customers when things are going well or when it doesn't cost much to fix issues, but ProVision stepped up and took care of an issue that wasn't necessarily their responsibility at significant cost just to do what they felt was right for their customer (me). There's not a lot of companies out there like this. I would absolutely do business with this team again and suggest anyone looking for solar gives them a call!

1 year ago

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Chris Fraley Kailua-Kona, HI

The whole process was professional. We installed close to the end of the year, and they were on top of it, and got it done very quickly and cleanly. They had to wait on the install of the solar until I could get my metal roof repainted, which in turn got delayed because the paint crew (not associated with ProVision) caught covid. But ProVision worked with us, and everything happened flawlessley.

1 year ago

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Bob Kraus Kapaa, HI

Provision Solar installed a system consisting of Sunpower PV panels, SolarEdge inverter, and Tesla batteries. Bottom line: the system is outstanding ... but getting here has been a journey. This is a huge investment and we have experienced several challenges (you can read that as "problems"), the root cause is HELCO and to a lesser extent ProVision lack of open honesty. We signed up for the "Swell Energy Incentive" which pays an incentive to solar "producers" with battery storage. It took SIX MONTHS after we were "on line" to start to see any incentive payback. In addition, we were led to believe (by ProVision) that we would be "paid" for any solar energy over production by HELCO. This is patently MISLEADING. In fact, HELCO is the ROOT PROBLEM here - they will give you "credit" for your overproduction on your monthly bill (at about 25% of the retail energy (kWh) rate) ... BUT!!! ... after every 12 months, any accrued credit is "FORFEIT" (per HELCO's contract). This CLEARLY speaks to HELCO's big LIE about promoting renewable energy. There is absolutely NO INCENTIVE by HELCO to over-produce solar energy. ... However, Swell Energy has an exceptional concept where they pull energy from your system as needed to serve needs in your general area. This is a form of a distributed energy production and storage model that has been widely hailed in peer reviewed papers as the future of a robust and sustainable U.S. energy grid. If you sign up for Swell Energy's incentive program, you can reap the benefits that HELCO refuses to give. The only downside is the lag time in seeing those benefits from Swell ... which is (my personal guess) due largely to HELCO - not Swell. So, if you have read this far, my suggestion is ProVision offers the BEST solar panels (Sunpower) and among the best batteries (Tesla). ProVision sales people are not as thorough, open, and honest as I'd like, but there is always the need for buyer responsibilty. Provision crews are outstanding!! My belief is that HELCO has absolutely no interest in ANYTHING except lining their own pockets.

1 year ago

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Martin Saffery Hilo, HI

Customer Review Video

1 year ago

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Mark

Professional, courteous, responsive, knowledgeable, prompt, and communicative from start to finish. One of the absolute BEST companies we've ever done business with! Please note this is a GENUINE review...we would not only recommend ProVision to anyone but we will use them again in the future!

1 year ago

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D Yates Kailua-Kona, HI

Every member of the team was kind and respectable. Our system was designed and all the permits were applied for and approved, It was a lot faster than I had expected from what I was hearing from the County permit process and ProVision Solar handled it all.

1 year ago

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Timothy Ewing Kailua-Kona, HI

The original sales person was knowledgeable and friendly, however he left the company midway through the process. I wanted a system that would provide me with a minimal Helco bill. I got a system with a greatly reduced Helco bill. The crew that came out did good work. The other reason for only four stars is that no one came out to explain the system or how it worked selling excess power back to Helco. Once my invoice was paid I had minimal follow up service.

1 year ago

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Peggy Waterfall Kailua-Kona, HI

Excellent product (panels from SunPower and PowerWall from Tesla), expert installation, efficient operation. Only disappointment was the lack of consistent communication from the project management and staff about what to expect as we moved through the process, from the time of signing the contract to getting the various inspections and permit requirements completed to getting the system energized and operational.

1 year ago

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Doug Phoenix, AZ

I met with a Salesman named Dax O and I appreciated his knowledge and professionalism regarding the possibility of installing solar panels for my home. I felt Dax knew the product along with the timeline of installation which I really appreciated. If I end up installing solar, Dax would be my first choice. Thank you, Doug

1 year ago

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Janata Hilo, HI

It did completely go down less than 2 months after installation and they took a few days to even get back to me, but since it was right before Christmas and they did get it back up within a week, and I’ve been mostly happy with everything in the process and completely happy with the result, I didn’t take off a star.

1 year ago

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Roberto Hilo, HI

They were absolutely the easiest to work with. Everything from design, financing, inspections, installation, and post-install went so smoothly. Questions were answered right away. Deadlines were met. They communicated frequently which really helped along the way. World class pros.

1 year ago

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Shannon Mililani Town, HI

Everyone who was involved from start to finish was very respectful. I Installers were very respectful of my home and keep things clean. Very much appreciated!! I definitely recommend proVision to everyone!!

1 year ago

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Darrell Hilo, HI

Customer Review Video

1 year ago

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Joan Hilo, HI

She was great helping us throughout the process…we had questions and she had answers or found the person who could give us the answer. She followed up and was available when needed.

1 year ago

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Clyde Honolulu, HI

Although we had problems with our system Pro Vision took care of it in a timely manner. They had the installation done fast working long hours to get it done. We had to replace our electrical box too.

1 year ago

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Alan Kailua-Kona, HI

The sales and design staff worked with us to develop a system that met our needs and budget. The installation crew was friendly and professional. I knocked off a star because there were several issues that needed callbacks to resolve, but in all an excellent company to deal with and we are happy with the results.

1 year ago

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Nathaniel West Kailua-Kona, HI

Everything was great except the flexibility of work schedule. I had to make several special arrangements and take time off work to meet the crew. They always did a good job, it's just inconvenient they are based out of the Hilo side and couldn't arrive early or stay too late.

1 year ago

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Laurie Yamashiro Kaneohe, HI

There were a few bumps along the way but my electric bill savings is awesome. My only gripe is as follows: There has been a few times where an appointment was made and the work crew did not show up or they came late. This is a pet peeve for me because we plan our day around the appointment so a quick phone call to update the customer would have been appreciated.

1 year ago

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Tilden Papa'ikou, HI

Customer Review Video

1 year ago Edited January 10, 2024

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Bru-Landon Lucero Los Angeles, CA

Great communication. Guys were super professional Only thing I didn’t care for was the drilling And placing the internet cord into my house. Could have made it look nicer. But overall very satisfied.

1 year ago

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Srimoyee Chakraborty Kailua-Kona, HI

Lot of back and forth, unanswered emails/phone calls, and delays. The end result is a system that doesn't fully cover our electricity costs. The only good experience we had was with the crew who came to install, they were very professional and great to work with.

1 year ago

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Susan Pahoa, HI

Good service, the timing was faster than expected for the entire project to be complete. They came as promised to do the work and they covered all paperwork for permits.

1 year ago

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Scott Kailua-Kona, HI

I MAY BUY ANOTHER SYSTEM . PROVISION HANDLED OPERATION VERY EFFICIENTLY. MY SYSTEM WAS A LITTLE MORE COMPLICATED DUE TO THE EXISTING NET METERING BUT WE GOT IT SOLVED. MAHALO

1 year ago

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devadi dev Kea‘au, HI

I am so glad I chose ProVision. From the very first interaction to the final installation it has been a positive experience. I would recommend them highly.

1 year ago

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Michelle Starfish Phoenix, AZ

I have been very happy with Provision Solar. Their staff was super helpful! I spoke with Dax, he was knowledgeable and very friendly!! Overall a thumbs up.

1 year ago

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Peter Redmayne Kailua-Kona, HI

Provision dealt with all the permits needed and the installation was smooth and professional. We have had no problems in the year the system has been online.

1 year ago

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Melanie Falcon Kailua-Kona, HI

Shaila at Provision answered all my questions and she’s very knowledgeable. Thank you for finding and tailoring our needs.

1 year ago

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Gleb Liferenko Hilo, HI

A well designed, modern system was permitted, installed, and energized in a very transparent, predictable, and stress-free to us manner.

1 year ago

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Diana Hilo, HI

Extremely helpful. Questions always answered, work always done, staff always very helpful. We are very happy with our system.

1 year ago

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Alan Nagakura Hilo, HI

Friendly, supportive, knowledgeable about what they do. This ranges from the managers to the sales people to the technicians.

1 year ago

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Darrell HI

Great company to work with from start to finish. They took care of everything and eliminated the headaches. I am very happy with my system.

1 year ago

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Scott Kailua-Kona, HI

Provision was easy to work with and very professional during our solar journey. We love our new system!

1 year ago

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Robert Kea‘au, HI

The engineering plans, installation to on line was quick, efficient, professionally completed and timely!

1 year ago

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Harvey Llantero Hilo, HI

Friendly and professional. There were some technical hiccups but was able to fix it remotely.

1 year ago

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Brian Kailua-Kona, HI

We liked how fast and efficient things were put up and programmed. Communication is excellent!!!!!

1 year ago

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Mildred Hilo, HI

All employees were very helpful, knowledg about product and documents

1 year ago

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Michelle Araki Hilo, HI

Great service. They work fast and answered any concerns we had.

1 year ago

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Ryan Komagome New York, NY

Tayshia is always helpful, on top of things and a great communicator.

1 year ago

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Carl Hilo, HI

Provision Team is awesome. From sales, planning, installation, and follow up they were excellent.

1 year ago

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Mark Hilo, HI

Was kept well informed and whole process went faster than promised

1 year ago

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Erika Rain Hilo, HI

Extremely Proffessional, top notch company.

1 year ago

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Deborah Hughes Anaheim, CA

Very helpful and keen to solve the issue

1 year ago

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James Hilo, HI

Good customer service from point of sale thru installation

1 year ago

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Lawrence Hilo, HI

they never pick up their meter. no information on applying on tax credit.

1 year ago

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Mass Hilo, HI

Provision Solar's staff was super helpful!

1 year ago

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Reply from ProVision Solar

Thank you! Please keep us in mind with your future energy needs.

Feb. 14th, 2023

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Joan Hilo, HI

Tayshia O was professional, responsive and knowledgeable.

1 year ago

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Mark Mililani Town, HI

Great people to work with. Addressed any issues promptly.

1 year ago